Have full services & educated personel at all U-Haul rental sites. These side-line add-ons to another business are not adequate. In the old days, with the old Ford trucks that couldn't get out of their own way, the trucks had air-ride rear axles where the air could be dumped to drop the rear deck height for loading. This feature needs to be brought back for a more gentle ride for one's belongings & lower slope of the loading ramp.
Tommy R
Customer Reviews for Castle Inn & Suites
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The manager at the Castle Inn was extremely helpful and friendly. He was very understanding and accommodating to my moving needs. Thank you ! I will always use this U-Haul equipment provider!
Christopher WEverything from the start was very difficult to manage. Not specifying if the price was for the whole day. I also remember having a dolly on my order and for some reason when they gave us the uhaul it didnt come with one. We were also basically conned by the pricing of the mileage gauge. Even though we only used it for 4 miles yall still billed us for basically almost $30 dollars more because for some reason we were suppose to make sure that the gas is half a tank that it should be back on the same half a tank. While we only used 4 miles and how the fuel gauge was almost quarter half empty was still in question. All in all a very unpleasant experience and situation. If and for the next time someone move and wants a recommendation? I would most definitely NOT RECOMMEND UHAUL OR THIS ESTABLISHMENT. I really hope we can get a refund but that’s probably not going to happen!
Kevin CThere was a mistake made which was quickly rectified and a refund was issued making things right. I appreciate this location's excellent service, professionalism and prompt attention.
LYNN AGot me in and out, very proffessional, knoweldgeable and friendly.
Larry OThe people at the front desk were extremely nice and helpful
Perry GGreat, easy, smooth experience. The guy was awesome! Very helpful. I will definitely rent from him again. Thank you for everything!
Alexa SThe man receiving our equipment was very nice and helpful. Will use them again if we have to.
William HThe truck was dirty inside the cab and the trailer. I was quoted a flat rate and was charged over $170 more.
terry DIt was a good experience overall.
Maureen MThe folks at the Anadarko rental location are so helpful and very nice.
CAROL LKeep up the good work.
Lori RVery friendly
ELLERY CIt wasn't the location I reserved for. It was 45 minutes away from there. My trailer was in ANOTHER location, so I ended up paying more the the wrong kind of trailer. There was dog hair in the cab of the truck and it was not cleaned.
Phillip DEverything was great.
TONI MHe charged me a gas fee even though I had replaced the appropriate amount! I took pictures of mileage and gas before I left with the truck and when i returned it ! It had appropriate amount but he insisted it did not!
Patricia CEven though we planned to drop off the keys and return for a receipt later as we came after hours, someone was there and checked us out. Great job!
JOHN SGIVE US OUR MONEY BACK FASTER
DARREN VPrice
RANDY CI believe you guys did a great job with how fast we got in and out with the U-haul, very friendly and great service. I will be coming back for future services along with the family and friends that I recommend.
LISA PGreat staff
LISA Pnone
JIMMY HWhen a person checks in online and pays for the truck rental, it should secure the location of pickup at that time. People have to plan a move, people to help etc. pickup locations and times play a key part in that process.
Julie FBetter directions but that was more the uhaul site not the locations fault.
Drew Wexcellent service i do not how you can improve
DONALD LThe pace where I got my rental was bad I will never rent another uhaul again
Leonard JVery helpful and courteous..pleasure to speak with, asked questions about what we needed and helped choose what we needed. ..will go there again.. Robin
Robin DWe drive 30 min out of our way to get a uncovered trailer. We get there and they don’t have the uncovered trailers which is why we drove the 3o minutes out of the way to begin with. Then the guy can’t get his computer to work so I had to do everything by phone and take a covered trailer that I didn’t want. Then the hitch is broke on the trailer. So we have to wait for them to get us another trailer. We were there well over an hour for a trailer that we didn’t want and paid extra for said trailer. I have used uhaul for over 30 years. I was very disappointed with this rental and may look elsewhere when looking to rent moving equipment.
Adam SThe connectors on the trailer lights were not working properly, delayed me going to pick up display cases. Minor inconvenience.
Ellery CGreat customer service
Robin DThe agent was trying to charge me 1.09 a mile when your web page said .89 a mile. Ultimately I paid the .89
robert aAs needed, will use again.
rick bShe was expedient to help with the return process, while being patient with me
maurina jHe did what was needed. So I will say he did what he had to do only
Michael MWell I have noticed that most of these r not company owned. Which is fine but. Going to a motel or a towing service to get a truck or trailer seems like not a well run business model
Michael MTruck wasn’t swept out but not really a big deal.
lori cVery helpful.
brian kthe car dolly was there, but transaction could not be completed as the car folly was not showing up in inventory. took 45 min to resolve
ELLERY CGood experience. Thanks
rick bNo comment at this time
george hYes only because there is no other option close by. Service was fast and friendly THIS time.
Leo Vit was ok. not that good
tresten lI would not recommend this location to anyone. We went to pick up the trailer paid the fee and we told the girl we would need it for two days. She charged us for one day and told us we could pay the other day when we returned the trailer. She said this would not be a problem. The next evening a man called and left a voicemail on my phone wanting to know when we would return the trailer. I did not call back because by the time I heard the message it was midnight. The following morning the same man called and said if the trailer wasn’t returned within the hour he was calling the police and filing charges against me for a stolen trailer!!!!! Mind you when I rented the trailer the girl told me it was fine to bring it back a day late and pay the fee when I returned it. When I went in to return the trailer the man was very rude all he told me was you wouldn’t answer your phone. I told him I was working and was not going to ignore customers to answer a phone. I will never use them again!!!!!
kelly mTo much to mention, representative was not friendly, like we interrupted him. We needed a uhaul for 1, maybe two days in town. We had it less then 24 hours, but got charged for 2 full days. That is $168. We drove 42.6 miles. As a service, we didn't get charged for miles tomorrow, only full rental and insurance. Spending over $500 in 4 days on uhaul this is the worst service ever. Returning the truck was a joke besides money. The was no front desk clerk, (she needed to go to walmart) hotel personel excused themself for it. I only waited for 30 minutes. In the mean time, 3 people walked out of the hotel, phone was not answered (voice mail) 3 times. And there is more, but that will be handled by phone with uhaul. If not solved our next and final trip to move completely, will be NOT with uhaul. This is not what we are used to with them.
Leo V