I dropped it off early, but after hours. They were closed but nice enough to open the gate remotely so I could drop off the truck.HARRY S.
Customer Reviews for American Value Self Storage
(U-Haul Neighborhood Dealer)
Ypsilanti, MI 48197
Servicios en esta ubicación:
- Mon–Tue10 a. m. - 4 p. m.
- Thur–Fri10 a. m. - 4 p. m.
- Sábado9 a. m. - 3 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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It was difficult finding the key lock box.Teresa R.
El cliente no dejó un comentario.Matthew B.
Gate when driving in. Although the person I eventually worked with was very helpful, the process was confusing. Gate did not go up -- didn't know what to do.DAVID JAMES B.
Lied and screwed me over on gasCurtis E.
El cliente no dejó un comentario.Kyle B.
El cliente no dejó un comentario.Douglas M.
El cliente no dejó un comentario.Douglas M.
The person running the store was very helpful. It's just that the trailer wasn't as clean as others we have rented, but otherwise fine. ALMOST gave it an excellent.MichaelandKaren M.
El cliente no dejó un comentario.WILLIAM R.
Same on the drop off end. Great service that was friendly, efficient, and spot on.Doug M.
El cliente no dejó un comentario.Jamison K.
Rented a 20 ft. truck for 3 hours. Charged for 6 hours. Honesty???? Returned the truck with a few carpet threads left unswept. Was charged $25.00 to clean truck. This was a 1Minute job. Poor pricing. In the end was charged $91.00 for a 3 hour and 8 mile rental. U-Haul was never this expensive in the past.Larry S.
El cliente no dejó un comentario.Paul A.
Park uhaul in easier to access spot. Speed up approval for 24/7 pickup. Truck was left with just above 1/4 tank gas.Maxwell D.
El cliente no dejó un comentario.Emily G.
The gentleman who was working was extremely helpful. Very good experience.DANIEL JON D.
Perfect experience!! Friendly service!Andrew W.
Great customer service and equipmentRHONDA DENISE L.
El cliente no dejó un comentario.JERRY J R.
My experience was probably one of the most outrageous bizarre unacceptable experiences I've ever had with a company that's nationally known and respected. I'm dumbfounded by how many uHaul employees were completely clueless on how to rectify what I thought was a very minor issue.Warren W.
El cliente no dejó un comentario.KEVIN ALAN Y.
El cliente no dejó un comentario.Jeffery D.
El cliente no dejó un comentario.LAURA ANN B.
El cliente no dejó un comentario.Taylor G.
The truck was in terrible shape. The brakes were messed up as well as the starter. Worst thing was the lack of shocks; the tiniest bump in the road that in my car is barely noticeable was bouncing the whole truck. Seriously needs work!!JOHN CHARLES B.
El cliente no dejó un comentario.Kenneth G.
Your app for returning rental trucks sucks. It took me about 20 minutes to go through the procedure (both times), when I recently rented trucks from U-Haul. The app crashed multiple times during the return process, when I tried to upload pictures of the truck. I had to re-login many, many times. I had to alternate between using the app, and going to the U-Haul site, to finally complete the return process. I won't rent a truck from you again, as it seems like this convoluted return process is designed to make people abandon the online return process, and just pay the "convenience fee". The truck was fine. Your employee at the rental location was professional and efficient.PHILLIP JOEL L.
Would definitely rent from this location again.ILENE MAE S.
Great, fast service both in and out. Thanks!Kaisa H.
El cliente no dejó un comentario.Brittanie H.
El cliente no dejó un comentario.SHONDA RENEE H.
The location office was closed, but I had no problem dropping off the trailer and rental contract.CHRISTOPHER J.
El cliente no dejó un comentario.LAWRENCE EDWARD M.
Customer service was fine. Amount paid for a one day rental was way too much. Equipment was dusty, no ramp, crank windows, no side boards, which made getting in and out of the truck very difficult. I will not rent from here again.Pamela C.
El cliente no dejó un comentario.ELIZABETH B.
Clean cup holders for next user. Had chocolate frosting in them. Otherwise great experience. Thank you Ravi!kyle B.
I was assured a call would tellme the day before that a truck was available. I was not called and I could not call to find out why.(after 6PM Sun)this caused me great concern wondering if my move was not going to happen. I checked the tire pressure on the truck and it was 100 psi. This was well above the recommended pressure. The truck had a very hard ride --your slogan on the truck was A GENTLE RIDE.roger P.
El cliente no dejó un comentario.KAYLA L.
El cliente no dejó un comentario.Kelly F.
Process was quick and easy. Returned the truck with mobile return.Stasha P.
El cliente no dejó un comentario.Sean S.
I had a problem with the truck with the windshield leaking which was no fault of this location. The truck looked tidy inside but I wasn't sure how well things were sanitized with the whole coronavirus situation going on. The cupholders looked dirty so I did take Lysol wipes and wipe everything down and they were quite dirty when I was finished. Other than this it was a good experience and the owner of this location was very friendly and professional. I would definitely use them again if needed.Michael V.
Ravi was professional, pleasant and focused on safety. A very good combination.MICHAEL C.
El cliente no dejó un comentario.Gregory E.
Friendly, knowledgable, and very helpful.Andrew A.
El cliente no dejó un comentario.RONALD MELVIN S.
El cliente no dejó un comentario.JEFFREYMICHAEL C.
El cliente no dejó un comentario.KEITH ALLEN S.
My experience at this location was pass exceptional. The power was out when I arrived but the employee on site help me through the process of checking in online. He was very pleasant and answered every question that I had to satisfactory. I wasn't aware of this location beforehand but if ever I need another U-Haul for this area, this is where I'll come to without question.Dominique H.
El cliente no dejó un comentario.Kayla P.
Really appreciate the use of plastic between the customer and the officer workers to protect from Covid.Michael V.
Needs to be repavedDavid T.
El cliente no dejó un comentario.Todd S.
El cliente no dejó un comentario.Michael T.
El cliente no dejó un comentario.Ciera P.
El cliente no dejó un comentario.Emily C.
Went above and beyond to accommodate all of my needs. Very impressed with their courtesy!Robert B.
El cliente no dejó un comentario.Constance F.
El cliente no dejó un comentario.michelle W.
El cliente no dejó un comentario.William H.
El cliente no dejó un comentario.Aisha A.
El cliente no dejó un comentario.Eiliene M.
I had some trouble loading the online system. I was dispatched through the center because we were sitting in the office waiting for the access code to the keys to load on the phone.Zaki S.
Very nice experience. These people know what is customer service and make sure to hold high standards. Thank you guys. I would rent again from this place.Richard R.
El cliente no dejó un comentario.MARK L.
There were too many charges to my debit card that I did not understand.Earl F.
I appreciate good customer service. I was very satisfied with my visit.Jonelle H.
Need to improve sign out front.Lyle B.
El cliente no dejó un comentario.Ameur D.
Provide more optionsAlex W.
El cliente no dejó un comentario.ARTHUR T.
The gentleman at this location was very helpful and supportive in starting our rental process!Paige T.
I reserved the truck weeks in advance. Someone was supposed to contact me to confirm, but never did.Daniel H.
We want the place to be open before 10 am and working on Saturday please thanksLIKA M.
El cliente no dejó un comentario.SCARLETT C.
El cliente no dejó un comentario.Trang T.
El cliente no dejó un comentario.Christopher S.
The employee at this location was very helpful and professional.JOSHUA J.
The truck I reserved was not available on the date and time specified, and UHaul called me and led me to another site for pickup. The man who ran the office was so nice and personable and made what could have been a very frustrating situation go very smoothly. Thank you UHaul!Mary M.
Customer service was excellent.PETER S.
Very reliable. I would recommend them to othersSUSAN W.
El cliente no dejó un comentario.SPAULDING C.
The truck was not clean but the sales clerk was very apologetic and helpful in resolving the matter. Thanks so much!ANNETTE J.
Very kind and helpfulSUSAN W.
Great service! Great deal. Will recommend. ThanksAlex L.
The only complaint I would have was that I was not asked about insurance. Normally I waive the coverage. Although the gentleman who runs the establishment was very friendly, helpful and professional I feel as though this coverage should have been discussed providing me with option to opt out. Overall all went well and I have no complaints.GARY D.
When we rented the truck, we were told that the gas tank qas full, but when we got in it, it was not. Yet, we were charged for not having the tank full when it was returned. Rather than confronting the office, we just paid the fee. However, I don't believe we will be using this particular location again.ASHLEY J.
The agent was very kind and flexible.JONATHAN W.
El cliente no dejó un comentario.DEAN A.
El cliente no dejó un comentario.SABRINA J.
El cliente no dejó un comentario.CASSIE S.
The owner/operator was very pleasant to work with. I called him on short notice and he stayed open 30 minutes longer to help me and get me on my way. I will call him in the future for my u-haul rental.IAN R.
Awesome experience with truck rental and great customer service provided. No issues what so ever.Ronald D.
I had an issue with the place I was moving to where I had to pic the truck up later than the scheduled time, and my situation was dealt with in a very professional manner with the associate being sure to maintain complete communication the entire time.DANIEL M.
El cliente no dejó un comentario.Irma V.
El cliente no dejó un comentario.Mary R.
El cliente no dejó un comentario.Aaron L.
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