Customer Reviews for American Trailer
(U-Haul Neighborhood Dealer)

Rating:

2.0

It's a difficult location to navigate to, and you are taken by golf cart to the vehicles and dropped off and handed the keys. It's a quarter of a mile hike back to the office if you have problems

Rating:

5.0

These guys are great to work with, rent from them you won't be disappointed

Rating:

2.0

U-Haul was not clean, equipment was not in the U-Haul, the U-Haul app sucks. I couldn’t even pick up the truck from it.

Rating:

4.0

American Trailer are great to work with if it was just them it would be 5 stars. Out of their control is the Uhaul App which needs some work. It won't let you extend your truck even though the option is there. I went to attempt to extend twice and the reply was no that customers were waiting for the rental I had. Both times were bogus. But the message was pure guilt. I called the number and the associate was like no I can extend it for you. Again American Trailer was 5 stars. I give the app a two stars but didn't want to ding American. I worked retail and know how these systems work.

Rating:

4.0

Great service and super easy to work with!

Rating:

5.0

The process of using the smart phone was not as seamless as advertised, the website seemed to be having trouble, the connection was dropped, two phone calls( the first was not very helpful), the second was a champion! The return was easy like advertised.

Rating:

3.0

Forgot to put dolly in.. Had to return to get it.

Rating:

2.0

People did not know what they were doing

Rating:

5.0

Excellent service. Excellent experience.

Rating:

3.0

Bearings loose on all wheels of trailer and bad wear on tires. If this wasn't the only trailer available I would have said no to taking it.

Rating:

2.0

Location hours were wrong

Rating:

4.0

Super nice and efficient. Good customer service.

Rating:

5.0

Was a great experience at both end and during the trip. The truck performed perfectly.

Rating:

5.0

Great team there. Very friendly and supportive

Rating:

3.0

Truck had broken windshield. Got a replacement truck. Much better until we used the wipers which were broken. Had to purchase a replacement before heading into a snow storm

Rating:

1.0

The agent did not clean or record the mileage after the truck was previously used. The website to enter my pre-trip mileage was also not working. Between these two things, I was charged WAY more than I should have been for only about 32 miles of driving.

Rating:

2.0

Have the employee better trained and skilled with a computer, information and process. I informed customer service that in June I rented a uhaul and it had old water bottles, soda cans and cups, empty chip bags and sunflower seeds throughout the cab of the truck when I got it and uhaul gave the truck to me in a mess. I had to clean it up or I’d be charged with its filthiest? So this time I made it clear I didn’t want it dirty or messy and it was! Both floor boards were covered in dried up mud. Your employees really should do their jobs, so others that aren’t paid don’t have too.

Rating:

5.0

GREAT folks to work with….and I’m picky. Whenever you’re renting a U-Haul it’s usually part of a stressful event. These folks made it smooth and easy.

Rating:

5.0

Excellent customer service. Getting in and out was super fast. Great place to go for rentals.

Rating:

5.0

This was the friendliest, easiest u-haul pickup/return I have ever done. Awesome facility, super fast! 5/5 stars.

Rating:

3.0

N comments

Rating:

5.0

Only complaint was I had to go to two locations to get equipment I ordered.

Rating:

2.0

The tall slender guy I talked to on the phone was not very nice, he would not let me drop off the u-haul in Middleton where we were moving from so I paid an extra $64 to pick it up all the way in Boise off of Orchard and to take it back. I will never rent from there again.

Rating:

4.0

They were great

Rating:

4.0

Great customer service that worked to support Uhaul and the customer too!

Rating:

5.0

This location was excellent. However, I had selected a different location for convenience based on UHaul’s online website directing me to those locations that had the trailer I wanted to reserve. UHaul then called me in advance and redirected me to this location to get the trailer. I had no problem with that, but do question why UHaul even gave me the option to get the trailer at my first choice site.

Rating:

3.0

He unhooked the trailer, but did not verify that the dolly and blankets were in the trailer. No receipt of return given to me.

Rating:

5.0

I should have mentioned the windshield wipers to the drop off location but I forgot. My bad

Rating:

4.0

Guys were nice, easy pick up

Rating:

5.0

Very helpful - even made sure our hitch ball was secure! Checked the lights before we left. Thank you!

Rating:

4.0

Unit had not been cleaned and the wiper blades were shot. Had to buy more ($29.66) and was not reimbursed.

Rating:

1.0

After I found out the damage when we arrived in Boise while unpacking, the Store-It guy was more helpful than the staff at this location. They didnt even ask to see where the damage was or what they could do. I found out I had to go through a 3rd party claim system even though its not my fault. I wish they had said they could help me if I just provided the information, but they were not interested at all. I asked if they could come out to look via the Store-It guy and they said no, just take photos and send it in. VERY dissapointed. I will be complaining on every social media location I can find if i dont get refunded for the damages. Also note, some of the damaged wooden stuff was custom made for us and our childs crib was damaged to where we cant even use it.

Rating:

5.0

Cody did a fantastic job.

Rating:

5.0

Very helpful people.

Rating:

5.0

Very friendly staff.

Rating:

3.0

I was towing a car on a trailer. The tie down strap on the right front wheel had been cut previously and was not long enough to get around the wheel. We had to deflate the tire to get it attached.

Rating:

2.0

Truck was dirty inside the cargo area when we picked it up and we had to sweep it out ourselves before we could start loading. We brought the truck back 18 hours early and were not given any type of discount.

Rating:

1.0

First truck 26 footer had suspension problems had to take it back it was filthy dirty especially on the outside windows you could hardly get the the dirt off. Second truck ran better but was also dirty and was literally on empty when we picked it up. Appreciated the return in Vernal UT very nice folks. Would highly recommend removing your contract from the folks we rented from in Boise. As they said this is a side business and it’s obvious they’re not paying any attention to it! We have used U-Haul now for 30 years but for the first time Next time will look into your competition!

Rating:

5.0

They were busy, but made my return quick and painless.

Rating:

4.0

Extreemely willing to help ,drop off was easy .

Rating:

3.0

The truck was had major body damage to it covered in stickers that they were covered in a claim. There was still a massive bottle of Mt Dew in the cabin.

Rating:

5.0

Fast service

Rating:

4.0

The reason I didn't give an excellent score is it was to expensive.

Rating:

5.0

You chargerd me 11.25 for gas even though I put 10+ Dollars more gas in it than was I it when I picked it up. Only dick heads charge bullshit fees like that. I will never use you again

Rating:

2.0

Would not recommend uhaul to anyone.

Rating:

5.0

Truck could have used an external wash for better visibility out the windows

Rating:

5.0

Everything was perfect.

Rating:

4.0

This is a uhaul company review. Paid for Boise Idaho to Tillamook oregon, refused to take car hauler at any nearby uhaul drove 2.5 hours round-trip to return trailer to sharadon oregon when there was at least 4 uhaul's dropoffs closer. Lost my business forever.

Rating:

2.0

No muss no fuss, very friendly staff. Will def use again :)