First off let me say this has been the worst experience ever. Nobody can answer the phone or help me. Not even the main office down the street. There were three people just sitting there no one answering the phone. Then the place where I have to get the truck from is muddy and flooded. My shoes were soaking wet from having to get in to leave then come back and park it there again. The customer service was horrible. I left two hours after my initial time of appointment. Drove to the nearest one on MacArthur to find out they can't help me. Worst experience ever.Joshua P.
Customer Reviews for American Towing & Recovery LLC
(Distribuidor de U-Haul del vecindario)
Alexandria, LA 71301
Services at this Location:
- Lun. - vie.: 8 a. m. - 12 p. m.
- Sáb. - dom.: cerrado
- 4/22/2021 - 1/1/2022: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
My only complaint is the cup holders in the truck are a terrible design. My cup tipped over every right turn due to odd shape. Great service on both ends of the trip.Charles H.
I was not well received and I tried to price shop but the person who was assisting me gave me the understanding that it could not be done. This was a Towing company and it seemed to be their primary goal. Now in the end everything went well and it was a better meeting to end this deal. Thanks for your serviceUyles H.
Had to pick up equipment in a huge mud hole!!!todd F.
Have a knowledged person to represent the rentals. I was sent by another location said they had what I needed but when I arrived younger lady that took care of me first said I had to call a specific number first. After telling her I was sent there another young lady tried to talk her through the rental process while answering other phone calls. To a little longer than should and didn't give option for insurance. Insisted it was mandatory $8 extra! $8 more than I expectedHILMI A.
El cliente no dejó un comentario.James E.
Truck was returned on the same day at 5 but site check in truck the following morning and uhaul is trying to charge me an additional day. I will call Uhaul for complaints. This entire experience was horrible.Donald B.
See comments below.Gail S.
Rented a car dolly, when I got there I had to wait for the employee to come up front. Then I drove across the street and hooked up to dolly. Did a walk around of the dolly. Noticed that the left trailer light was missing. So I walked across the street and informed the ladies behind the desk. One lady came out with me and I told her I would drive it over. She took pictures and had one of the wrecker drivers verify that the tail light was missing. After which I drove to auto zone and bought a light and installed it.ROBERT C.
everything was great.RONNIE M.
El cliente no dejó un comentario.ANDREA G.
El cliente no dejó un comentario.Chris F.
El cliente no dejó un comentario.Allen J.
My reservation was wrong; took over an hour to fix it and check out, and they still charged me for an extra day on return. Took a phone call and an in-person visit to get it fixed.Anne O.
More attention to the customerDaniel H.
El cliente no dejó un comentario.LOVELY G.
TRUCK NEEDS WIPER BLADESRonald H.
U haul drop off centers need to get their act together. Second time I have dropped off rental and been called SEVERAL days after saying it wasn't dropped off... Really aggravating and don't have time to deal with that! Spend way too much money renting!!! Ridicolus!!Hannah H.
El cliente no dejó un comentario.THERESA B.
Our tire blew out and it took over three hours to fix. Well 30 minutes to fix it but 2 1/2 hours waiting for them to get there because uhaul did not have a close contracted repair business. Guess who will be using Penske next time...this guy!CHRISTOPHER N.
Very helpful personnel. Answered all questionsJULIO O.
El cliente no dejó un comentario.RONALD L.
Great experience, will rent there again.RUSSELL T.
El cliente no dejó un comentario.ROBERTA G B.
Have it put on the map that it is open for businessANN M.
THEY WERE VERY PROFESSIONAL, AND VERY CURTIOUS.shirley L.
completed online reservation and had to do it all over again at pick up site, waste of time and way to expensive!!!Kathleen K.
El cliente no dejó un comentario.CLIFFORD R.
nothing at all. i was very pleased with the serviceALBERT R.
Nothing! Daniel was so helpful, courteous and most pleasant. We will ONLY rent from this location. It was the BEST. The location on 15th Street in Panama City is the pits. Nasty service people who act like it's a chore to wait on you. Never again there! They look at you like you are nothing but a pain and causing them to do anything. The WORST.