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Mark Legree
Customer Reviews for American Store & Lock
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I did mobile pickup and the process was very quick and easy to follow. Clean truck and location was convenient and easy to access.
Henry DownesNothing needs to be improved! Everything worked out fine. we really appreciate it made my move way easier less stressful! Thank you guys.
Lamar DouglasFriendly courteous service, even texting to see if a pair of sunglasses found were mine.
Dale NealiyApp was teribble. Waiting over an hour for pick up and drop off
Kevin MoralesEasy in and out
Thomas VanGreat and friendly service!
Idelsa AlbertoNothing experience was great!
Alisa WidmaierGreat experience
CHRISTOPHER HOWARDHelpful staff
CHARLIE CRISCOI cannot remember the associate's name at the Uhaul center, but he was very helpful and professional!
Michael ParraI set the pickup time for 9 AM but American Store & Lock does not open until 10 AM. Fortunately someone arrived early and handled everything very nicely. If he did not arrive early, I would have been confused because the office was locked and I did not know what was happening.
David CochraneStaff was super friendly and made it a quick and easy experience
Brennan SchusterCan't think of anything. Everything was top notch. Lance and Ruth were great.
Steve BroadwayMove the office to the front to the road side because is confusing when people come to the office looking for information.
JOSE PONCEDropped off electronically prior to store hours.
Rob HunterSuper helpful and friendly!! Awesome place!
Glenn PfeifferRuth was a pleasure to work with.
Stacey ShaheedNever have used the mobile pickup before. It was simple and easy, very cool to use. Maybe have a light over the station where the keys are locked up, for night time pick ups like mine. But overall, great concept. Will definitely use again in the future.
Logan GradyRuth was very pleasant and waited on me closer to closing. I will definitely use this uhaul againThanks for the great service..
DUNCAN ABERNATHYExcellent experience, easy as can be.
Michael FletcherNothing
Tokiashia WilliamsOwners are so nice
Dana LangRubber mat in back of van appeared wet, but was actually covered in what seemed like used motor oil.
Michael AuvilEasy convenient location, someone was there to process return.
Jean E RoddisPersonal was great
Allen PoleEnjoyed working with mgr Lance
Edmond DeberryKnowledgeable, helpful
William John BicketThe Ford van was practically new! It only had 1700 miles on it. It was the best van I have ever rented. Special thanks to Lance the owner of the storage facility.. He was very accommodating and great to work with.
Henery PedemonteLocation is great and sales rep was awesome
Janelle brattonQuick and caring!
CHARLES NICHOLSI didn’t like the location. I wasn’t able to move the seat up. The check engine light came on. The Lord bless you.
Dennis FriendWhen I check the fuel tank it was not totally full,I tried to make a photo thrue the application,but in was not success,when I bring the car back,I made a full fuel tank,I understand than 2 -3 gallons of fuel it is nothing,but ... Everything else was perfect ,thank you very much for your service.I will use this service in the future
Oleksii KharytonovNothing. I've used this location twice. Everytime, the truck is ready and the staff are extremely nice. Can't remember what the gentlemans name was, but I can tell he's a very genuine and helpful person.
Brad WolbertLance was great
Martin ConteLance was extremely easy to work with and was very friendly.
Randy ClontzThe gentleman at American Store and Lock was absolutely amazing. He is a tremendous asset to your Brand.
dorine klietzStaff was friendly and efficient. This was an enjoyable rental experience.
JOHN NEWTONThe 27/7 pick up did not work. I spent over an hour attempting to get the access to the uhaul through the app. I ended up having to leave and come back. Thank goodness the person on site was so friendly to make up for the horrific and frustrating experience that was trying to pick up the truck. App and the 24/7 pickup definitely needs to be improved.
Layton SpiersExcellent customer service!
Patricia FoxNice attendant, very helpful and ready to help.
raymend everettNo one was at the location during regular business hours for drop off. No answer on phone for number given.
HELEN DICKERSONTruck backside storage cabin would have been clean because mattress’s and couch got mud stains from the truck. Please clean before giving to customer. Thanks.
Ramanada AvanaiappanLance was very nice and helpful.
Elaine WilliamsI should have checked to make sure truck had cruise control. Made an 8 hour drive seem like eternity.
Keith EnseyNothing great experience!! Thanks
matthew yazembiakThe location manager gets "thumbs up" for his service. I am, however, disappointed in the condition of the 10' truck I rented. The truck was mechanically sound, but the driver's seat needed to be replaced. After the 900 mile trip, I am still sore and muscle tired.
Bryan BlountEverything was PERFECT. The Uhaul guy had the best attitude i have ever experienced. It was stressful enough trying to get our daughter out of college and he was the most understanding person we spoke with so as i had stated before you best attribute is your manager. Well done!!
Greg CollinsExcellent customer service
Richard Carter😀Nothing!! Everything was quick and easy. If I ever need a uhaul again I will definitely use this location. Can’t say the same about the one on Albamarle Road 😡😡😡
Frances CuretonYour service is your strong suit…don’t change
Leroy KellyThe owners were excellent. Thank You
ronald heinbachTruck worked fine. It was not very clean when we got it. I was surprised I got billed for a cleaning fee. The process was very easy. Amanda was very helpful.
Mike Miles