Customer Reviews for American Store & Lock
(U-Haul Neighborhood Dealer)

1,633 reviews

3815 Matthews Indian Trail Rd   Matthews, NC 28104
(2 miles from 485)

(704) 821-9692

Office Hours

  • Monday - Friday:
    10 am - 1 pm / 2 pm - 4 pm
  • Saturday:
    9 am - 1 pm / 2 pm - 4 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(704) 821-9692

3815 Matthews Indian Trail Rd
Matthews, NC 28104
(2 miles from 485)

Services at this Location:

Office Hours

  • Monday - Friday:
    10 am - 1 pm / 2 pm - 4 pm
  • Saturday:
    9 am - 1 pm / 2 pm - 4 pm
  • Sunday:
    Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Mark Legree 
Rating:
5.0

I did mobile pickup and the process was very quick and easy to follow. Clean truck and location was convenient and easy to access.

Henry Downes 
Rating:
5.0

Nothing needs to be improved! Everything worked out fine. we really appreciate it made my move way easier less stressful! Thank you guys.

Lamar Douglas 
Rating:
4.0

Friendly courteous service, even texting to see if a pair of sunglasses found were mine.

Dale Nealiy 
Rating:
3.0

App was teribble. Waiting over an hour for pick up and drop off

Kevin Morales 
Rating:
3.0

Customer did not leave a comment.

Carlos Flores 
Rating:
5.0

Customer did not leave a comment.

Robin Helms 
Rating:
5.0

Easy in and out

Thomas Van 
Rating:
3.0

Customer did not leave a comment.

WILLIE JENKINS 
Rating:
5.0

Customer did not leave a comment.

William Vivian 
Rating:
5.0

Great and friendly service!

Idelsa Alberto 
Rating:
5.0

Customer did not leave a comment.

charles clyborne 
Rating:
5.0

Customer did not leave a comment.

Mark Legree 
Rating:
5.0

Nothing experience was great!

Alisa Widmaier 
Rating:
5.0

Customer did not leave a comment.

Marty Klinzing 
Rating:
5.0

Customer did not leave a comment.

Tim Steinmetz 
Rating:
5.0

Customer did not leave a comment.

Cesar Leon 
Rating:
5.0

Great experience

CHRISTOPHER HOWARD 
Rating:
5.0

Helpful staff

CHARLIE CRISCO 
Rating:
5.0

I cannot remember the associate's name at the Uhaul center, but he was very helpful and professional!

Michael Parra 
Rating:
4.0

I set the pickup time for 9 AM but American Store & Lock does not open until 10 AM. Fortunately someone arrived early and handled everything very nicely. If he did not arrive early, I would have been confused because the office was locked and I did not know what was happening.

David Cochrane 
Rating:
5.0

Customer did not leave a comment.

Chingiz Bikenov 
Rating:
5.0

Staff was super friendly and made it a quick and easy experience

Brennan Schuster 
Rating:
5.0

Can't think of anything. Everything was top notch. Lance and Ruth were great.

Steve Broadway 
Rating:
3.0

Customer did not leave a comment.

Andrew Weingarten 
Rating:
5.0

Move the office to the front to the road side because is confusing when people come to the office looking for information.

JOSE PONCE 
Rating:
3.0

Customer did not leave a comment.

Eden Blaine 
Rating:
1.0

Customer did not leave a comment.

Howard Edwards 
Rating:
5.0

Customer did not leave a comment.

Mary George 
Rating:
5.0

Dropped off electronically prior to store hours.

Rob Hunter 
Rating:
5.0

Customer did not leave a comment.

Robert Bell 
Rating:
5.0

Super helpful and friendly!! Awesome place!

Glenn Pfeiffer 
Rating:
5.0

Customer did not leave a comment.

James Shear 
Rating:
5.0

Ruth was a pleasure to work with.

Stacey Shaheed 
Rating:
5.0

Never have used the mobile pickup before. It was simple and easy, very cool to use. Maybe have a light over the station where the keys are locked up, for night time pick ups like mine. But overall, great concept. Will definitely use again in the future.

Logan Grady 
Rating:
5.0

Ruth was very pleasant and waited on me closer to closing. I will definitely use this uhaul againThanks for the great service..

DUNCAN ABERNATHY 
Rating:
5.0

Customer did not leave a comment.

CHARLES NICHOLS 
Rating:
5.0

Customer did not leave a comment.

Gabriel Tojeiro 
Rating:
5.0

Excellent experience, easy as can be.

Michael Fletcher 
Rating:
5.0

Customer did not leave a comment.

Donald Dey 
Rating:
4.0

Nothing

Tokiashia Williams 
Rating:
5.0

Owners are so nice

Dana Lang 
Rating:
4.0

Rubber mat in back of van appeared wet, but was actually covered in what seemed like used motor oil.

Michael Auvil 
Rating:
5.0

Easy convenient location, someone was there to process return.

Jean E Roddis 
Rating:
5.0

Customer did not leave a comment.

Derrell Crimm 
Rating:
5.0

Customer did not leave a comment.

Tonia Williams 
Rating:
5.0

Customer did not leave a comment.

IGOR VORFOLOMIEIEV 
Rating:
5.0

Personal was great

Allen Pole 
Rating:
5.0

Enjoyed working with mgr Lance

Edmond Deberry 
Rating:
4.0

Customer did not leave a comment.

CHARLIE CRISCO 
Rating:
5.0

Knowledgeable, helpful

William John Bicket 
Rating:
5.0

Customer did not leave a comment.

Meredith Mandell 
Rating:
4.0

Customer did not leave a comment.

Faisal Riaz 
Rating:
5.0

Customer did not leave a comment.

Anthony Yeager 
Rating:
5.0

Customer did not leave a comment.

jerry argo 
Rating:
5.0

The Ford van was practically new! It only had 1700 miles on it. It was the best van I have ever rented. Special thanks to Lance the owner of the storage facility.. He was very accommodating and great to work with.

Henery Pedemonte 
Rating:
5.0

Location is great and sales rep was awesome

Janelle bratton 
Rating:
5.0

Customer did not leave a comment.

jose Santos 
Rating:
5.0

Quick and caring!

CHARLES NICHOLS 
Rating:
2.0

I didn’t like the location. I wasn’t able to move the seat up. The check engine light came on. The Lord bless you.

Dennis Friend 
Rating:
5.0

When I check the fuel tank it was not totally full,I tried to make a photo thrue the application,but in was not success,when I bring the car back,I made a full fuel tank,I understand than 2 -3 gallons of fuel it is nothing,but ... Everything else was perfect ,thank you very much for your service.I will use this service in the future

Oleksii Kharytonov 
Rating:
5.0

Customer did not leave a comment.

Matthew Hubberd 
Rating:
1.0

Customer did not leave a comment.

Anthony Miller 
Rating:
5.0

Customer did not leave a comment.

Jose Vasquez 
Rating:
5.0

Nothing. I've used this location twice. Everytime, the truck is ready and the staff are extremely nice. Can't remember what the gentlemans name was, but I can tell he's a very genuine and helpful person.

Brad Wolbert 
Rating:
4.0

Lance was great

Martin Conte 
Rating:
5.0

Lance was extremely easy to work with and was very friendly.

Randy Clontz 
Rating:
5.0

The gentleman at American Store and Lock was absolutely amazing. He is a tremendous asset to your Brand.

dorine klietz 
Rating:
5.0

Staff was friendly and efficient. This was an enjoyable rental experience.

JOHN NEWTON 
Rating:
5.0

Customer did not leave a comment.

Jenn Penn 
Rating:
4.0

Customer did not leave a comment.

Grace Demontesquiou 
Rating:
3.0

Customer did not leave a comment.

John Bauersfeld 
Rating:
5.0

The 27/7 pick up did not work. I spent over an hour attempting to get the access to the uhaul through the app. I ended up having to leave and come back. Thank goodness the person on site was so friendly to make up for the horrific and frustrating experience that was trying to pick up the truck. App and the 24/7 pickup definitely needs to be improved.

Layton Spiers 
Rating:
5.0

Customer did not leave a comment.

Franklin Cook 
Rating:
5.0

Excellent customer service!

Patricia Fox 
Rating:
5.0

Nice attendant, very helpful and ready to help.

raymend everett 
Rating:
3.0

Customer did not leave a comment.

Logan Allard 
Rating:
1.0

No one was at the location during regular business hours for drop off. No answer on phone for number given.

HELEN DICKERSON 
Rating:
5.0

Customer did not leave a comment.

James Hamilton 
Rating:
5.0

Truck backside storage cabin would have been clean because mattress’s and couch got mud stains from the truck. Please clean before giving to customer. Thanks.

Ramanada Avanaiappan 
Rating:
5.0

Customer did not leave a comment.

Rafael Leon 
Rating:
3.0

Lance was very nice and helpful.

Elaine Williams 
Rating:
3.0

Customer did not leave a comment.

Dennis Weigel 
Rating:
5.0

I should have checked to make sure truck had cruise control. Made an 8 hour drive seem like eternity.

Keith Ensey 
Rating:
5.0

Nothing great experience!! Thanks

matthew yazembiak 
Rating:
4.0

The location manager gets "thumbs up" for his service. I am, however, disappointed in the condition of the 10' truck I rented. The truck was mechanically sound, but the driver's seat needed to be replaced. After the 900 mile trip, I am still sore and muscle tired.

Bryan Blount 
Rating:
5.0

Customer did not leave a comment.

candace jauregui 
Rating:
5.0

Customer did not leave a comment.

John Crabtree 
Rating:
5.0

Everything was PERFECT. The Uhaul guy had the best attitude i have ever experienced. It was stressful enough trying to get our daughter out of college and he was the most understanding person we spoke with so as i had stated before you best attribute is your manager. Well done!!

Greg Collins 
Rating:
5.0

Excellent customer service

Richard Carter 
Rating:
5.0

😀Nothing!! Everything was quick and easy. If I ever need a uhaul again I will definitely use this location. Can’t say the same about the one on Albamarle Road 😡😡😡

Frances Cureton 
Rating:
4.0

Your service is your strong suit…don’t change

Leroy Kelly 
Rating:
5.0

Customer did not leave a comment.

Anita Staples 
Rating:
5.0

Customer did not leave a comment.

Amanda Turner 
Rating:
5.0

The owners were excellent. Thank You

ronald heinbach 
Rating:
5.0

Customer did not leave a comment.

John Nicholson 
Rating:
2.0

Customer did not leave a comment.

Mikala Reid 
Rating:
5.0

Customer did not leave a comment.

ALVIN SHRUM 
Rating:
5.0

Customer did not leave a comment.

Cavers Lee 
Rating:
5.0

Truck worked fine. It was not very clean when we got it. I was surprised I got billed for a cleaning fee. The process was very easy. Amanda was very helpful.

Mike Miles 
No reviews have been submitted for this location.

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