Customer Reviews for American Store and Lock 3
(U-Haul Neighborhood Dealer)

945 reviews

9833 Newell Hickory Grove Rd   Charlotte, NC 28213

(704) 599-9694

Office Hours

  • Mon-Sat: 10 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(704) 599-9694

9833 Newell Hickory Grove Rd
Charlotte, NC 28213

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–5 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I had a great experience and will use them again. The lady in the office was very helpful.

Astacia Evans 
Rating:
2.0

Could not return truck after hours correctly

Ashanti Caudle 
Rating:
5.0

Customer did not leave a comment.

Bobby Douglas 
Rating:
5.0

Thanks

WILSON CANAS 
Rating:
1.0

Worst customer service I have received in years. This location definitely could use some more training

Guy Robinson 
Rating:
5.0

Great service, I have rented several times,always a enjoyable experience.

Gina Coleman 
Rating:
5.0

Ms Kim was a pleasure. She is very professional person. My reantal process and return went like clock work. Thank you Ms Kim.

Taleeb Cousar 
Rating:
5.0

Great experience, been there before the second time I've rented from this site and always enjoyed talking to associate who is always helpful.

Gina Coleman 
Rating:
5.0

Customer did not leave a comment.

ANTHONY RODRIGUEZ 
Rating:
5.0

Outstanding trailer at a very affordable rate. The ladies behind the desk were especially helpful and friendly. Why can't more businesses be this great? I'll be back!

Douglas Matthews 
Rating:
1.0

I placed order days ahead of pickup and was not told until pickup that they didn’t have the furniture dolly and I had to travel miles to get a furniture dolly and I was charged for the extra miles. A call ahead of time could have avoided this problem.

JENNIFER RAMOS LOPEZ 
Rating:
5.0

Not a thing! Everything was great

Brandy Jenkins 
Rating:
5.0

None that I am aware of. The ladies in the office are extremely knowledgeable of their services and products.

russell powell 
Rating:
5.0

Customer did not leave a comment.

Herbert J White 
Rating:
5.0

I would recommend all my friends and family! The service was timely and efficient. Great customer service! Very helpful and friendly! Even got my storage unit from the same place because they were that easy to work with.

Antoinette Bazemore 
Rating:
5.0

Customer did not leave a comment.

Andre McCoy 
Rating:
5.0

Customer did not leave a comment.

Cleet Drayson 
Rating:
5.0

Customer did not leave a comment.

alishia patterson 
Rating:
5.0

Friendly and helpful staff.

Salim Hewaij 
Rating:
5.0

Customer did not leave a comment.

Yvette Johnson 
Rating:
4.0

Customer did not leave a comment.

Harold Martin 
Rating:
5.0

From the time she answered the phone to me actually picking up the truck, my experience with the lady was great! We chatted like old friends! She was so sweet and helpful!

Brandi Thompson 
Rating:
5.0

I loved the lady at the front desk when I picked up. She was very nice and easy to communicate with. She deserves a raise

James Brown 
Rating:
5.0

Customer did not leave a comment.

Isaac WARING 
Rating:
5.0

Been here before and will come back. Excellent, informative and helpful staff.

Genevieve Barnhart 
Rating:
2.0

Truck check engine light was on when driving truck and truck would not reverse.

Lawrence Williams 
Rating:
5.0

Customer did not leave a comment.

Kavel Scott 
Rating:
5.0

Customer did not leave a comment.

THOMAS FLEMING 
Rating:
5.0

Both Alisha and Tina were very professional, courteous, and accommodating to my needs. The location is cheerful, and very accessible. I highly recommend using American Store & Lock, in Charlotte, NC.

Sharon Elaine Mackenzie Wallace 
Rating:
5.0

Customer did not leave a comment.

David Hinkson 
Rating:
5.0

Keep up the great customer service

Bridgette Morrow 
Rating:
4.0

Customer did not leave a comment.

r[chard shafer 
Rating:
5.0

Everything was fantastic

Bijan Rashidi 
Rating:
5.0

Very knowledgeable and energetic. I would certainly recommend this location above all. Thanks for the service.

DEREK BROWN 
Rating:
3.0

Was not very prepared to receive a drop off

dan phelps 
Rating:
5.0

Tina was absolutely wonderful. She made sure I had everything I needed and was very nice!

Kayla McVay 
Rating:
5.0

Customer did not leave a comment.

SHILKARA PARTEE 
Rating:
5.0

Nothing, keep Alisha! She’s super friendly and helpful.

Venyke Brown 
Rating:
3.0

Customer did not leave a comment.

Karen Bowen 
Rating:
4.0

Customer did not leave a comment.

Victoria Harte 
Rating:
5.0

Customer did not leave a comment.

Charisma Cole 
Rating:
5.0

Excellent service during a heavy downpour.

Matt Huemmer 
Rating:
3.0

Customer did not leave a comment.

Teresa Stanley 
Rating:
3.0

The truck was very hard to start. It would take multiple times and several minutes to get the key to turn.

Patrick Burkett 
Rating:
5.0

Customer service was excellent m. Alesha and Tina help us greatly to get the truck we need also was very knowledgeable in the service they provided to us. We would recommend this location to anyone just because we were provided excellent customer service in a very friendly manner.

Aaron Brennen 
Rating:
5.0

Customer did not leave a comment.

Jonah Elrod 
Rating:
4.0

Customer did not leave a comment.

Sonta Alford 
Rating:
5.0

Alicia was very helpful and professional. Made the entire process much easier.

Arhonda Carter 
Rating:
5.0

Customer did not leave a comment.

Maurice Holloway 
Rating:
5.0

Customer did not leave a comment.

Shanice Johnson 
Rating:
2.0

Staff the location during business hours. It took me 2 weeks to return 2 dollies because no one was there to receive them. I am now disputing late fees.

Jacques Burnette 
Rating:
5.0

N/a

Cedric Baldwin 
Rating:
4.0

Customer did not leave a comment.

Shawanda Taylor 
Rating:
5.0

The rep reserved my trailer and got me on the road super fast. Excellent experience.

Jeff Yerkes 
Rating:
5.0

Customer did not leave a comment.

MARLIN Mckinney 
Rating:
1.0

I recommend you find better staff, we were not greeted and we were ignored...it was only upon us ringing the doorbell when the female decided to address us with...No one is in there give me a minute. I responded with I felt we were being ignored as you never acknowledged our presence and I even said excuse me when I saw her. But to no avial....not to mention the fact that my wife and I are of African decent as well as Muslim. Therfore I personally think that had a lot to do with the females nasty disposition towards us...so no I will not be revisiting nor recommending this unprofessional service to any of my colleagues.

Charles Crawford 
Rating:
5.0

Customer did not leave a comment.

Sean Lansdem 
Rating:
5.0

Customer did not leave a comment.

Chiu Kuan-Ying 
Rating:
5.0

The customer service was probably the best I ever had!

Shawn Robinson 
Rating:
5.0

The lady in charge was great. She thought me everything I needed to know from how to register to how to get the truck working. She was very polite and understanding. Definitly will come back.

Ahad Pezeshkpoor 
Rating:
5.0

Customer did not leave a comment.

james Cunningham 
Rating:
5.0

Customer did not leave a comment.

Corinne Morton 
Rating:
3.0

Customer did not leave a comment.

Deidra Jackson 
Rating:
5.0

The customer service was excellent. The representative was pleasant and helpful. The U-Haul was not in the best condition; it may need some maintenance.

Calvin Carter 
Rating:
5.0

Customer did not leave a comment.

Donnie Jones 
Rating:
5.0

Salesperson valued my time and was very pleasant.

Monte McBride 
Rating:
5.0

Customer did not leave a comment.

Dominic Mitchell 
Rating:
5.0

The equipment was clean and the representative was nice

Jerry T Kibombo 
Rating:
5.0

I always use this uhaul location,Alisha is a beautiful person with wonderful customer service and values her customers

ALETTA BOULWARE 
Rating:
5.0

Customer did not leave a comment.

Tynise Blackwell 
Rating:
5.0

Customer did not leave a comment.

Latoria Crawford 
Rating:
5.0

Customer did not leave a comment.

JOSEPHLAMONT HOGUE 
Rating:
5.0

None

Peggy Mcgee 
Rating:
5.0

Customer did not leave a comment.

Julie Earley 
Rating:
5.0

Customer did not leave a comment.

Vaishnavi Keerthi 
Rating:
4.0

Customer did not leave a comment.

mychell reid 
Rating:
3.0

Customer did not leave a comment.

Carlos Cunningham 
Rating:
5.0

Customer did not leave a comment.

JEFFREY ALUB 
Rating:
5.0

Alisha was awesome and super helpful.

Brenna Johnson 
Rating:
5.0

Customer did not leave a comment.

Sidiqah Bey 
Rating:
5.0

Keep up the good work!!

Keira McMillan 
Rating:
5.0

Customer did not leave a comment.

KENNETH JAMES 
Rating:
5.0

The gal that works the front office was extremely helpful and efficient with this process. I enjoyed working with her and will be a repeat customer if ever needed again in the future.

jennifer miller 
Rating:
5.0

Customer did not leave a comment.

Karen Rivers 
Rating:
5.0

Customer did not leave a comment.

Adrion Avery 
Rating:
5.0

Customer did not leave a comment.

Lawrence Pennyman 
Rating:
5.0

Nothing. Stellar customer service. Even stayed late so we could get there, and got what we needed to fnish a job same day! Thanks!

Genevieve Barnhart 
Rating:
5.0

Alisha is great!!! Thank you for serving our community!

Debra Cochran 
Rating:
5.0

Esta bien la atención

Victor Nova- Bolanos 
Rating:
5.0

Customer did not leave a comment.

JACK HOLT 
Rating:
5.0

Customer did not leave a comment.

MARQUITA WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Michael Gray 
Rating:
1.0

The lady was really rude and treated me as less than human… I think I know why

Ricky Johnson 
Rating:
5.0

Very good experience. M& J Auto team was exceptional Thank you

NARESH VITTAL 
Rating:
5.0

Customer did not leave a comment.

Michael Gallandt 
Rating:
5.0

Customer did not leave a comment.

Steven Densford 
Rating:
4.0

Only brief issue we had was a last minute cancellation the day of without a call or email to notify but this was resolved and the business was more than helpful once we got re-booked.

Sara Casarez 
Rating:
5.0

Customer did not leave a comment.

tanya freeman 
Rating:
4.0

Customer did not leave a comment.

Alex Trca 
Rating:
5.0

Customer did not leave a comment.

Franklin Mitchell 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

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