Customer Reviews for American Store & Lock #2
(U-Haul Neighborhood Dealer)

611 reviews

1221 N Wendover Rd   Charlotte, NC 28211

(704) 494-4493

Office Hours

  • Monday:
    9 am - 12 pm / 2 pm - 5:30 pm
  • Tuesday - Saturday:
    9 am–5:30 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(704) 494-4493

1221 N Wendover Rd
Charlotte, NC 28211

Services at this Location:

Office Hours

  • Monday:
    9 am - 12 pm / 2 pm - 5:30 pm
  • Tuesday - Saturday:
    9 am–5:30 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very helpful and easy to work with.

Minnette Curl 
Rating:
5.0

Super authentic and caring customer service

Melissa Danilov 
Rating:
5.0

Customer did not leave a comment.

Bre Slough 
Rating:
5.0

The folks at this location were super helpful and let me in a bit early when having an issue with the app. Highly recommend using them in the future

Tiffany Lynn 
Rating:
3.0

Windshield filthy inside and out. I reserved moving pads -- was informed the morning of the move when I picked up the van that no pads were available.....very disappointing and disruptive for the move. Shiela was great; van worked fine.

Michael Yount 
Rating:
5.0

Personnel, Stella I believe, was professional and very friendly and made both pick up and return a fast and easy process. Would definitely use them again.

Peter Arnette 
Rating:
5.0

Great service from beginning to end.

Laquane Turner 
Rating:
5.0

Customer did not leave a comment.

Ioanis Nikolaou 
Rating:
5.0

Customer did not leave a comment.

Margaret DEWEY 
Rating:
5.0

Very easy pick up and drop off. Manager (Sheila) was extremely helpful and nice.

Cornelia Hoover 
Rating:
5.0

Sheila is wonderful!

CHRISTOPHER BRYANT 
Rating:
5.0

Customer did not leave a comment.

Cynthia Lloyd 
Rating:
5.0

Lady at the counter was great!

JEREMY KEEN 
Rating:
5.0

Tell your customers to contact the people on site. Ruth was great in every way. She was patient with my questions and explained the charges as well as the particular quirks of the truck that I rented. My experience in reserving a truck online was not satisfactory. I spent about 15 minutes filling out screens with my personal info and arrived at the last screen when I ran into issues. The first issue was that there was a notification that the size truck I wanted was not available at the location. The second issue was that when I went ahead with the transaction, the site would not acknowledge completion. I had to go by the actual site to complete the transaction. However, once I was there, Ruth was able to sort things out fine and there were at least two trucks like I wanted available.

Roy Garrison 
Rating:
5.0

Customer did not leave a comment.

William Jones Jr. 
Rating:
5.0

The customer service was outstanding.

THOMAS BAEZ 
Rating:
5.0

Customer did not leave a comment.

STEPHEN STOLARCZYK 
Rating:
4.0

Thank you so much

Toby Etheridge 
Rating:
5.0

The provider at this location was so nice, professional, and efficient. Pick up and drop off was easy and everything was ready to go. Great experience!

TREVOR ROBERTS 
Rating:
3.0

Make sure you check your odometer. I brought it back on full and they charged me for bringing it back at 3/4 full. Still waiting on my 21.00 refund to go back on my card..

Carlos Weston 
Rating:
3.0

Send the key code in an easier manner but overall it was fine. Thank you!!

Anne Warren 
Rating:
5.0

Customer service was awesome

kimberly tigner 
Rating:
5.0

Customer did not leave a comment.

Laura OMeara 
Rating:
5.0

All very good please let staff know we appreciate!

Peter Wasmer 
Rating:
3.0

Customer did not leave a comment.

Mia McQuay 
Rating:
5.0

Lady in charge is simply amazing !

WONDERFUL MCCLURE 
Rating:
5.0

The location is nice and organized, easy to find your rental. The lady at the counter was super nice and helpful which is rare at a U-Haul location so that was refreshing. Will use this location again. Btw the U-Haul app is super slow

Brittany Miles 
Rating:
5.0

Customer did not leave a comment.

Meron Berhane 
Rating:
5.0

The location on Wendover is always accommodating and very friendly. I will always use them.

Clinetta Allen 
Rating:
5.0

Customer did not leave a comment.

Richard Garcia 
Rating:
4.0

Customer did not leave a comment.

Geoffrey Brown 
Rating:
3.0

Requested optional equipment was not available. Make sure to notify customers of the status of optional equipment before the truck transaction. I ordered 3 Dollie’s to assist with my whole house move. I had to call around to other Uhaul providers to track down equipment while my movers were on the clock. Terrible experience.

Andrea Quick 
Rating:
5.0

Customer did not leave a comment.

Sabrina Webster 
Rating:
4.0

Customer did not leave a comment.

Robert Ayers 
Rating:
5.0

Everything was just fine. I appreciate your help with this.

LORRAINE MOORE 
Rating:
5.0

Customer did not leave a comment.

Alan Sussman 
Rating:
3.0

Customer Rep at the counter when I checked in was very helpful.

TODD SMITH 
Rating:
3.0

Customer did not leave a comment.

Matthew Davison 
Rating:
5.0

Nothing - great experience.

Kate Mervine 
Rating:
5.0

Great service and very helpful

Tonya Sorge 
Rating:
5.0

Thr manager was there when I checked in. She was very kind and helpful. I recommend Uhaul to everyone.

Tulin Creech 
Rating:
2.0

I told the lady I didn’t want the $14 coverage and she charged me for it anyway.

Lorie Melton 
Rating:
5.0

Customer did not leave a comment.

KEVIN GARLINGTON 
Rating:
4.0

Customer did not leave a comment.

Lynette Andrews 
Rating:
5.0

Customer did not leave a comment.

Venita Woods 
Rating:
5.0

Customer did not leave a comment.

Adam Jones 
Rating:
1.0

Customer did not leave a comment.

Lamont Bethea 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Freeland 
Rating:
5.0

Staff was professional and very knowledgeable about the service and details. Most helpful.

Joe Meyer 
Rating:
5.0

The tailgate door of the truck bed was jammed and does not open. We were able to lift our things over and in but it created an extra challenge!

Michael Waggoner 
Rating:
5.0

Everything was amazing! Truck was very nice and the pick up drop-off was hassle free.

Shawn Wilfong 
Rating:
5.0

Customer did not leave a comment.

Jason ALLEN 
Rating:
2.0

Customer did not leave a comment.

Phileathea Wallace 
Rating:
5.0

Customer did not leave a comment.

Luis Alvarez 
Rating:
5.0

Customer did not leave a comment.

David Kim 
Rating:
5.0

Customer did not leave a comment.

Kala Rogers 
Rating:
5.0

Customer did not leave a comment.

Eric Frye 
Rating:
5.0

Nice clean professional and friendly. Hassle free.

andrea johnson 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Deshon 
Rating:
5.0

Customer did not leave a comment.

Jason ALLEN 
Rating:
1.0

My car was vandalized in the store parking lot. How can uhaul help me pay for all the damage?

Henrique Oliveira 
Rating:
5.0

Customer did not leave a comment.

Kevin OMeara 
Rating:
3.0

The only problem I encountered was that the truck I reserved thru UHaul's website and was told was guaranteed, was not available at the site I chose to pick it up. So, I had to pay twice the rental price for the one truck that was available. This is a bait and switch scam. When I tried to claim my $50 reward for Uhaul not having the truck that was guaranteed, their website gave me the run-around to the point that I just quit trying. I'm sure this was the desired outcome by Uhaul. Do NOT trust their online biooking service. After booking your truck, call the pickup location and verify that they actually have the truck you reserved. The poor woman running this location said this happens all the time and she has no control over what Uhaul promises (but frequently fails to deliver) on their website.

Kelly Rubottom 
Rating:
5.0

Excellent experience...the clerks at the desk were very friendly and efficient...will definitely use this office when we need Uhaul again!

Don Bonin 
Rating:
5.0

The Ladies at American Storage are top notch. Always friendly and kind. The front office/ lobby is warm and welcoming. From the time you walk in , you feel customer service is a priority.

Erika Melson 
Rating:
5.0

Customer did not leave a comment.

ERIKA WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

SHERIKA ESKRIDGE 
Rating:
5.0

Customer did not leave a comment.

Kevin Smith 
Rating:
4.0

The representative was extremely nice and respectable, the truck rode like it might need some suspension work but it was overall great

Tonya Watson 
Rating:
5.0

Omg!!! Ms. Sheila and Ms. Ruth are absolutely amazing!! They made an extremely frustrating time absolutely enjoyable. They made sure we had everything we needed. They got me the right truck AND storage units. They were very patient with us and didn't try and sell us things we didn't need. They are freaking AWESOME!! The sweetest women in the world. I wouldn't have made it through the moving process without them. Oh...and the candy and refreshment was right on time that they offer to the customers. My experience with these two wonderful women was top notch. My girlfriend and I are extremely pleased and as long as they are there, you have us as customer. THANKS MS. RUTH AND MS. SHEILA!!!!!

CHRISTY BYNUM 
Rating:
5.0

When i did my overall walk thorough the uhaul hadn't been swept.

Kaylan Wyatt-Davis 
Rating:
4.0

The process was seamless. I was able to get the truck that was reserved. Needed it to move a dresser added less than 10 miles.

Antoinette Boykin 
Rating:
5.0

Customer did not leave a comment.

Thomas Wright 
Rating:
4.0

Nothing

Melba Bullock 
Rating:
5.0

The staff at this location was awesome.Friendly, professional, they delivered an excellent experience for the rental of just the right vehicle I needed to get the job done. Shelia is an amazing woman!!!! Thank you, Debbie Bass

Debbie Bass 
Rating:
5.0

Lady at the front desk was very helpful . The location is in the cut but it is good.

TONIYETTE SHEARS 
Rating:
5.0

Nothing. Shella was very courteous, friendly, and knowledgeable. Can't ask for anything more especially when it comes to customer service. Also loved the set up for customers coffee,snacks, and water.When I have the need to rent a Uhaul again this will be the place to to go to.

Maryann Hoffman 
Rating:
5.0

Everything was great. Fantastic staff at this location.

David Saul 
Rating:
5.0

Representative was excellent

Sharon McGriff 
Rating:
4.0

Customer did not leave a comment.

SaraKathryn Ferrell 
Rating:
5.0

Customer did not leave a comment.

corissa fulwiley 
Rating:
5.0

Customer did not leave a comment.

DAVID HENDERSON 
Rating:
5.0

Customer did not leave a comment.

JOHN BRAMHAN 
Rating:
5.0

Nothing. Ruth and Shiela were perfect!

JAMES TABOR 
Rating:
4.0

Customer did not leave a comment.

Lauren Deese 
Rating:
4.0

Equipment was not as clean as should be. Cigarette butt in cup holder and rear of van was dirty. People at office were very nice and efficient…but I was disappointed to be charged a $10. insurance fee when I had specifically refused the insurance online. I was never asked about it in the office and since I had specified exactly what I wanted and did not want, I didn’t mention it further. When I asked why the charge was more than expected, I was told I was charged the insurance fee and that it could not be reversed. I was disappointed!

WILLIAM CHOATE 
Rating:
5.0

Customer did not leave a comment.

ANTONIO MYERS 
Rating:
5.0

Customer did not leave a comment.

Penny Boone 
Rating:
5.0

Very helpful and personable service counter representative.

Dawn Osborn 
Rating:
4.0

Customer did not leave a comment.

Holly Jackson 
Rating:
5.0

Customer did not leave a comment.

Zuhair Madanat 
Rating:
4.0

Everything went well. The process was very easy and the ladies were excellent. My only comment would be that the windshield needs to be cleaned on the inside and out. Otherwise, I will continue to rent from this location.

EUGENE GRAZIANO 
Rating:
5.0

Customer did not leave a comment.

Sharon Burkitt 
Rating:
5.0

Customer did not leave a comment.

TANISHA CANNEDY 
Rating:
1.0

The representative called me saying I was liable for property damage I didn’t contribute too. I brought the truck back and parked in the same area where I got it from. I wasn’t advised by the representative to park the truck in another area on the cub. I was only informed by the representative that I could return the truck later that day and to drop the keys in the night Dropbox which I did.

DAPHNE COLEMAN 
Rating:
5.0

Customer did not leave a comment.

JOSHUA HUGHES 
Rating:
5.0

Customer did not leave a comment.

Carmelita Johnson 
Rating:
5.0

The lady at the corner was extremely helpful and friendly. 10/10 would recommend it.

Win Myin 
Rating:
1.0

I had an old vehicle broke down on the highway was on the side of the road for 4 hours

Johnny Cannon 
Rating:
5.0

Thanks for all your help

Wonderful Mcclure 
No reviews have been submitted for this location.

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