Customer Reviews for American Storage Owens Cross Roads

13 reviews

7908 Hwy 431 S   Owens Cross Roads, AL 35763

(256) 725-8555

Office Hours

  • Mon-Sun: 8 am–8 pm

Services at this Location:

Contact Us

(256) 725-8555

7908 Hwy 431 S
Owens Cross Roads, AL 35763

Services at this Location:

Office Hours

  • Mon-Sun: 8 am–8 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Glen Gust  |  Overall Experience 
Rating:
5.0

I am awaiting my refund I was charged with an additional month as I moved out on the last day of the month I am sure a credit is on its way

Randy Lewis  |  Overall Experience 
Rating:
2.0

Units and security are fine. The lot is not paved and can wash away in areas with a hard rain. I was there 2 years and no paving of lot was done.

Peter Anderson  |  Overall Experience 
Rating:
5.0

Everything was great - except the condition of the lot itself. One basically has to off-road from the gate to their unit. The facility needs to completely repave. At some point, someone’s vehicle will be damaged.

KC Kingsbury  |  Overall Experience 
Rating:
5.0

Facility was not fenced in the front. Erosion and deep ruts near the gate and driveway made it challenging to pull a rig. Although the staff was nice, the bookkeeping was only accurate for the first two months of our nearly two year rental period. All in all, this was a very frustrating experience.

Craig Cardwell  |  Overall Experience 
Rating:
5.0

We are very dissatisfied with American and would not recommend them. We were charged for 2 1/2 months after we moved our RV off the lot. During this time, our RV was for sale at a local RV dealership so couldn’t have possibly been on their lot. We were assured by the owner that they would stop the direct monthly charge and we didn’t need to do anything else. We are so disappointed in the dishonesty. We have spoken to the facility twice without a positive resolution.

Ligh harrison  |  Overall Experience 
Rating:
5.0

The prices of their units were at least comparable to other Storage facilities in the area. The friendliness and customer focus were commendable. I would definitely use them again and will be recommending them to anyone I hear of needing storage.

Ernest Godsey  |  Overall Experience 
Rating:
5.0

Question 2 - Secure, yes. Well lighted? No Question 3 - I never saw an Office. Access hours were fine.

James Bramblett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Traci Brooks  |  Overall Experience 
Rating:
5.0

Excellent customer service!

NANCY NEAL  |  Overall Experience 
Rating:
5.0

I just moved to the Huntsville area back in March 2021 and this was the only storage facility I found in the area that would let me store my project vehicle in a locked storage area. I was able to rent a 10x30 unit with doors on both ends which made things really convenient. The staff was very helpful and always returned my calls if after hours. I highly recommend this facility for your storage needs.

Michael Ankrum  |  Overall Experience 
Rating:
5.0

You need a sign saying the Spanish style building in front is not your office! Please remove my email from your page. She took over the unit for several months. Thank you.

Elizabeth Barclay  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Martin  |  Overall Experience 
No reviews have been submitted for this location.

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