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Customer Reviews for American Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The 15 ft truck I rented did not run well. It was clean and my experience with the owner was good. However, that truck needs mechanical attention. It ran very rough with the check engine light on the entire time I drove it.
Jeffrey R.Arrived on time for pick up, but pick up was delayed because I could not get the key for no representative was available.
Charles J.The service was excellent.
Ralph R.Immediately greeted by onsite personnel. Had trouble checking in online but staff was able to help right away.
Mamie G.Called to drop off trailer. Closed (at 2.30 pm ?) said to drop by other. Next day called to confirm received & left message. 2 Hrs later got call from L&R asking about my return. Told them ret to Am Storage. Called back & voice mail box is full. Call UHAUL direct & KIMBERLY called AM Storage & said they were at lunch (11.15 am) and would complete order when returned to office. Said would email me confirmation. Nothing sent. Very unhappy with UHaul Am Storage.
charles M.Get you website in shape. It is the worst i've ever had to deal with. It was so bad that i gave u and went to a location to talk to a human. Pamula was the rep/employee/operator. Even she had trouble dealing with ur website. Its too complicated, too bloated with trying to get u to add on inessential items, and is inflexible with changing items. Its makes renting from u people impossible.
Derek J.Rental was smooth and self pick up/ return is awesome !
Dexter P.The staff person was on time, quick , friendly and got us out the door quickly. Check in digitally if you can, it speeds up the process.
Adam H.I always love doing business with uhaul! They're the top moving company in my opinion. I originally opted in for self check-in on because it was a holiday (Memorial Day) but the salesperson went over and beyond in making sure she was present for the procedure. She was very prompt and quick in assisting me. She contacted me after I wasn't there at my appointed time and even stayed late to make sure my transaction was successful. Definitely give this location 5 stars!!!!
Ebonee W.Great employee. She's really nice and helpful. Fast and great service. I will be renting from her again
JOSEPH M.:)
James P.Return location was fine. Customer service has to help me change drop off location. Customer service at least was helpful
Mike R.More foot room, legs started to cramp up while driving
RICHARD K.I was supposed to do an in person pick up at 9:00 a m, but worker didn`t show up until after 10:00 a m. I had to call posted number at location and wait for over an hour.
arthur W.Rented from them previously and always a good experience
WILLIAM M.Weren't open during pickup time, lady could hitch trailer had to call her sister to do it. Pushed My trip back tremendously. My arrival was supposed to be 1pm I made it three hours later. Customer service was mediocre until I spoke with Ben.
Amber S.Excellent service! I will do business with U-HAUL again! The lady that helped me was super nice!
WILLIAM W.Would have been nice for the original location to let me know they didn't have a truck sooner than the moment I arrived to pick it up.
Mallory V.Mileage rate high rental a u haul twice went in town area keep it for a couple of hours. I think could be a little cheaper for local area
DEMETRIS L.Pamela at this location is extraordinary! She was very informative when it came to everything I needed to know! I will absolutely recommend this location to everyone that I know that needs renting needs!
DANNY K.I did a after-hours drop-off at this location with a 20' truck and a car carrier trailer. I had a difficult determining a place to park without blocking access to the self-storage. I eventually decided to use the space along the road under the billboard but since the property boundaries weren't clearly defined I had difficultly figuring where to park.
Taylor M.The online checking out of the uhaul system needs to be fixed.
MILDRED B.Pamela is the best!! She went above and beyond to meet my rental need with smile on her face.
CONNIE I.Pamela is Awesome!!! Her customer service was excellent. She went above and beyond by staying pass her closing time to meet my rental need. Thank you again Pamela!
CONNIE I.Na
MILTON H.The lady who assisted me was very helpful and friendly. She went above and beyond means to help me. The downside of the rental was the process and finding an available rental within my area.
michael W.Best uhaul rental experience ever! Best customer service I have ever experienced.. if Uhaul wants to take this county in rentals send all your customers to this location. The owners care so much for their customers!
Paul G.The manager here was also knowledgeable and friendly. She did her job so well that it only took five minutes to check me out and send me on my way.
HOLLIS M.Easy to use the vertual check in
JOHN P.Nothing the person did a great job!!
SHELIA G.Nothing the young lady was perfect her service was excellent.
darrell G.Dropped off after hours and the process online was very confusing I did everything that was asked but it did not take my return but the person at American storage was very nice and received it in the next morning
Phillip G.This location is very professional and well ran
Bruce L.This is the best place to rent from in the area! Don't go to the other places. This lady will take very good care of your needs & will not delay your move in any way what's so ever. I needed a truck for two different weekends. The first weekend I rented from another place in the area. The experience wasn't pleasant & my move was delayed. The second weekend was very easy & wonderful. Thanks to this awesome location! I will never us anyone else.
CRYSTAL C.Pam is great..would rent there anytime!!
JOSE M.There was a miscommunication between U-Haul and American. American had closed due to a family illness, however After a phone call Pam Arrived in short order to do the rental!
Glen D.Went to pick it up in Saks , AL and they had me down for Sunday , then he found me one in Weaver , Al and i get there and i wasnt in the system , she had a 15ft i think that was what it was , but i needed a 26ft . I took that one , then i get a call about 11:30 and the person wanted to know if i was going to pick up U haul on 2 Hwy 202 in Anniston , Al .. So it really wasnt a good day ..
LARRY S.I wish I could have dropped off in Jacksonville, location I specified when reserving.
Jason S.Excellent customer service and very knowledgeable.
Wendy S.No one was there when I dropped in the middle of the afternoon
John S.I had a great experience here after the UHaul place in Jacksonville messed up my reservation. At Weaver the lady who took care of us was so professional and made sure I had a good experience got me the uHaul we needed to move to our new home. I will recommend them to all my friends and family . I give them 5 stars .
Natalie T.Nothing I got good service at this locate
ronald W.Personnel was very helpful.
David C.The location that I picked up the truck was not the one I expected when rented the vehicle. This caused some logistical problems. Everything else was great.
Alfred N.