Comentarios de los clientes para American Storage

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de American Storage

Clasificación general:

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James N.
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El cliente no dejó un comentario.

Carlos C.
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Drop off was easy. Actually, the return process was very easy.

Donna B.
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El cliente no dejó un comentario.

doug M.
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El cliente no dejó un comentario.

Teresa S.
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El cliente no dejó un comentario.

Forest B.
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The process was slow and nothing was explained when signing up, as for the 30$ credit and filling it to a higher amount than it started with. Overall a poor system that should be better.

Dillon H.
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We were threatened by the owners daughter and husband? For returning our uhaul early and doing what we were required to. It was horrible. The equipment was fine. We thought the owner was very nice. We did not respond well to be threatened after returning our uhaul.

David B.
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El cliente no dejó un comentario.

sammy N.
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El cliente no dejó un comentario.

Vanessa H.
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El cliente no dejó un comentario.

John B.
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El cliente no dejó un comentario.

Bailey D.
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El cliente no dejó un comentario.

Kevin R.
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UHAUL is not providing the best sevice to this location, not possible for this location to provide best service to UHAUL customers. this location must call and wait for callback to finalize payment.

Tammy C.
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El cliente no dejó un comentario.

Zachariah D.
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El cliente no dejó un comentario.

Joyce T.
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The location was great and the manager was a great help when trying to put the truck up by phone. He even had to call corporate because the process of pick up using phone is a joke and he couldn't even do it in his computer without calling. Customer service is a joke. If I ever need moving help again I will try another company. But the truck was clean and well keep.

John J.
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El cliente no dejó un comentario.

Ed M.
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They didn't want the trailer dropped off there. They were over due to return when we arrived and said they were getting out of U-Haul business.

Charlene S.
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El cliente no dejó un comentario.

machelle m. | Overall Experience |
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When using storage again I will use this facility and I have recommended yo others love the friendly and helpful staff and I felt safe entering and exiting the unit because of camereras and gate .

alicia c. | Overall Experience |
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Convenient and clean glad it was climate control price is great

ELLEN S. | Overall Experience |
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The lighting was poor, the "climate control" was barely within tolerances. That we could live with, but the fact that smoking is allowed in the facility caused all of our belongings to smell gross.

Elwood G.
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Drop off location was closed. Saw no one, put key in box by the door

Kieth G.
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The man that checked me in was very nice.

Eric G.
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After hours drop off was convenient.

Tom R.
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El cliente no dejó un comentario.

Howard K.
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El cliente no dejó un comentario.

Renee S.
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El cliente no dejó un comentario.

Tracie B.
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never got any paper work and was charged way yo much

ed T.
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El cliente no dejó un comentario.

Melissa F.
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I waited 45 minutes at the desk to be helped. Then the van was filthy, it had shells in it and you could tell no effort was made to even wipe it down.

Michele P.
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Small community in the mountains. The van was not filthy but had a childs hanger in it and some dirt in the front of the van. I just don't think some people are as ocd as I am.

Ralph S.
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The steering on the truck was loose... a lot of play in the steering wheel, but this is typical with Ford trucks. Otherwise, an overall pleasant experience.

Shawn H.
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El cliente no dejó un comentario.

James L.
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I had a confusing and bumbuled experience with my rental this past week. You changed my original reservation to pick up at a different location that had no trucks and did not expect to have any for a week or more. You quoted a rate of $19.95 for the day as you could not provide a10ft. Truck I had requested. Then the receipt came charging me $29.95 for the day plus $14.00 for safe move care that was not a part of my original reservation. I will be expecting to receive a new receipt with new corrections in a PDF form.

Perry C.
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Once again, for 2 weeks in a row, Uhaul texted me a confirmation that my reservation was ready, and the furniture pads I had reserved were nowhere to be found when I picked up the truck. Of course, the location had no pads. But, they could give me directions to another location where I COULD GO pick up the pads I had ordered. Plus, with no smoking signs all over the location, the office reeked of stale smoke and the trash cans were full of empty Pall Mall packs.I'll be in touch for my $50 satisfaction guarantee.

Perry C.
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Dropped off after hours.

denise W.
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El cliente no dejó un comentario.

Keith W.
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El cliente no dejó un comentario.

Joshua H.
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The online pickup did not work. I was suppose to pick up at 7:30am...had to wait until 9am until it was open.

Clifford T.
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Received text from Uhaul to drop at this location which was different then what was on the contract. I questioned this when picking up the truck and was told it did not matter where I dropped it off so I dropped it where the text told me to. Just received a email with a "wrong location" drop off charge. Not at all happy with this Uhaul rental experience.

steve K.
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El cliente no dejó un comentario.

Michelle A.
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El cliente no dejó un comentario.

Janice L.
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Everything went very smooth and was a pleasant experience

laura M.
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El cliente no dejó un comentario.

Trevor D.
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The office staff were very friendly, quick and courteous - what more can you want?

Dale O.
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El cliente no dejó un comentario.

Judy F.
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El cliente no dejó un comentario.

RANDY G.
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El cliente no dejó un comentario.

MICHAEL G.
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Very helpful staff.

LISA L.
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Location was fine but not to pleased with Uhaul themselves for advertising a 17' truck AT THIS LOCATION and then not giving it to us. It didn't say "we'll try to get a 17", it said they had one. Upgrading to a 20' was not a good thing for us since it was a tight squeeze where we went.

LAWRENCE J.
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The staff was very professional and very friendly. A joy to work with.

Scott C.
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El cliente no dejó un comentario.

Tom G.
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The truck is a death trap. The front tires shimmy and shake badly, the truck drifts from left to right and back again, the truck leaked water, the inside cab was dirty, it was a quart low on oil, it back fires when you give it gas going up a hill, the power steering growls like it's ready to go out and the inside of the wind shield was beyond dirty No one even bothered to show me how to use the truck.

CHARLES W.
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Hoyt was very helpful in advising which size truck to use and explaining the costs of the rental. Excellent service!

SELENA T.
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El cliente no dejó un comentario.

Donna S.
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El cliente no dejó un comentario.

Theresa F.
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El cliente no dejó un comentario.

CAROLE M.
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El cliente no dejó un comentario.

Thomas D.
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El cliente no dejó un comentario.

RANDY L.
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El cliente no dejó un comentario.

SUSAN W.
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El cliente no dejó un comentario.

Donna H.
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Great experience

ALFRED G.
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El cliente no dejó un comentario.

ROBERT F.
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El cliente no dejó un comentario.

Beverly V.
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El cliente no dejó un comentario.

Sean Q.
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Dropped off after hours

ROBERT F.
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El cliente no dejó un comentario.

Grant H.
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Great location. I highly recommend them

JENNIFER D.
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Good Job!

ELIZABETH P.
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Service was friendly and fast

PETER R.
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El cliente no dejó un comentario.

Jesse M.
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El cliente no dejó un comentario.

TOM N.
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El cliente no dejó un comentario.

JAY S.
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El cliente no dejó un comentario.

kelly O.
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El cliente no dejó un comentario.

Julie R.
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El cliente no dejó un comentario.

John G.
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El cliente no dejó un comentario.

MICHELLE A.
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El cliente no dejó un comentario.

SUZANNE C.
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Its a little hard to put the trailers back, not much turn around and very hard to man over, but after alot of effort we got to back in the spot to return. People are very friendly . easy to work with just needs more space .

Lisa P.
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El cliente no dejó un comentario.

Corey L.
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El cliente no dejó un comentario.

ROBERT F.
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El cliente no dejó un comentario.

WILLIAM G.
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We needed to pick furniture up in Fort Payne, AL and deliver to our location in Ellijay, GA. We first tried to rent a truck from the Fort Payne dealer, man said lady whom quotes "one-way" service was picking up her children at school and would be back at 3:30. We NEEDED the truck that day. She calls me back at 3:54, she closes at 4:00, and she would NOT wait on me to rent her truck and make her money! So my husband and I chose our local dealer to rent a truck "round trip" instead. This cost us extra money (Thurday rental at.49/mile vs Friday at .69/mile)..so we were not happy at all with the Fort Payne service, but very happy with the helpful folks in Ellijay and would gladly chose them again.

MARTY E.
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Fantastic folks to deal with. Truck was new, clean, and available when I needed it. Very happy customer!

Cathy L.
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Walk around the truck with the customer to check condition and ensure the gas is at the level the paperwork states. This has been my experience at several U-haul rental businesses over the years. This was not done at this business and I should have insisted but was in a hurry. The paperwork showed that the truck had 1/2 of a tank of gas when it only had 1/4 since my nephew drove the truck off the lot I wasn't aware of this until after we loaded the truck and was about to take it on the road. I inquired about the gas and became aware. Because it started with 1/4 we returned it with 1/4. We were called about it and ended up taking it to get more gas in it to avoid further charge. I probably should have checked it before pulling off the lot, but I also think the renter should have ensured that it was correct too.

DEBRA W.
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El cliente no dejó un comentario.

MICHAEL B.
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El cliente no dejó un comentario.

DAVID B.
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told me I would not get deposit back because I paid with debit card

DONNA C.
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Friendly, easy to find. Clean and professional.

Margaret W.
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El cliente no dejó un comentario.

Amy S.
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I was a little surprised that the tank was on empty when I picked up the rental, it would have been nice not to have to worry about that up front.

DANIEL S.
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El cliente no dejó un comentario.

TREVOR D.
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I was due to deliver to another location (Blue Ridge rental) and they were closed Sat / Sun and Monday (labor Day and the gates were all locked. I was due back in Florida so had to find another location.

LINDA B.
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El cliente no dejó un comentario.

Lisa K.
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The employee told me I could drop the vehicle at any uhaul location in virginia because he had annotated it in the computer. I changed drop locations and was charged $105. I called customer service on july 8th and they told me someone would call me in 72 hrs. I haven't heard from anyone. Additionally, the rented truck's sideview mirror was completely loose and twisting around as I drove. I had to tighten it myself. Overall, bad experience with uhaul.

JEFF P.
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The store was clean and fairly new. Cab of truck had pet hair in it, and looked like something had been spilled in it. and the back of the truck had not been swept out there was dirt and debris in it.

JASON L.
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El cliente no dejó un comentario.

HOWARD H.
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El cliente no dejó un comentario.

Donald S H.
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The gentleman my husband talked to when he picked it up in Ellijay was very nice. We would definetly go there again. He was very helpful and just very friendly.

RICK L.
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Everything was fine except the dealer filled out the contract wrong. The rental was supposed to be one way but when I turned the trailer in, I was told the dealer had indicated a local rental. So, the computer tried to charge me double price but dealer on dropoff end fixed it right.

ROBBIE H.
Clasificación:

El cliente no dejó un comentario.

JOHN G.
Clasificación:

Steep hilltop location and minimal parking for a large truck made it less easy for return than normal

No se han enviado comentarios para esta ubicación.

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