Everything from check out to check in was smooth and easy.
Steve J
Customer Reviews for American Storage Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had to remind the staff that I purchased an appliance dolly rental. Truck had faulty drivers side windshield wiper, which almost caused an accident. Truck displayed “Check fuel inlet” throughout the duration of the trip, despite working with the chat team on the U-Haul app.
Evan PDo not over charge for mileage. I was so excited that I only drove the 25 miles I estimated I would. Then you charged me for 26 miles…… not ok. Even if it was only a dollar. Completely soured my whole experience. Sad to treat a loyal customer this way.
MICHAEL WBILL did a great job with the trailer connection to my vehicle. He was prompt, eager to get me on my way and answered all my questions. Tnks Bill ... great service!
ED APlace was closed in the middle of the morning 10:00 to be exact.
Vincente PI was robbed over charged and despite the 143.00 added to my bill for collision damage insurance that was supposed to cover any "dents" damage I was charged over 3000 for damage as described a small dent, to replace a tail gait or a small dent on fender to replace fender. I was charged per day rather than the 28 days which would have been the cheapest rate and according to U-Haul they guaranteed the cheapest rate...and because they showed up and I had to remove my items I now owe storage for someones property being cluttered with my property i now have no way to move its stuck and a tow bill i didn't ask for. Plus it was drove away. Horrible experience nightmarish
larry cMake check in easier and faster for God's sake I was renting a TRAILER NOT the hope diamond... I'm over 60 with a12 thousand dollar vehicle -- do i REALLY NEED 2 or 3 contact people REALLY DRIVER LICENSE AND INSURANCE should be enough geez
GEORGE EBetter check in experience and proper inspection with me on site.
Benjamin HWe didn't get the TV moving box we paid for when we made the reservation, the upper area of the truck we rented leaked water. It looked like it had been previously tapped inside to try to fix an old issue, but everything on the upper storage area was wet when we made it to our destination.
Brandy DSuper
Dean KWas a bit disappointed that I put I need a furniture dolly and they didn't have one. I was offered a hand truck. But that didn't work for what I needed. I had to go buy my own for my move. But the person who took care of me was awesome and friendly. Even with me stresses about the dolly.
Debra SNothing. Most easiest UHaul drop off around.
Daniel SThe district manger was very rude to me after I asked him to waive some of the fee due to the inconvenience. I found marijuana in the truck. He was very unprofessional and talking over me. I would never use U-Haul again. I’ve never had this problem with Penske in Adrian.
Taneka LThe office was great. Went above and beyond. The truck was horrible though. Cargo door took 2 of us to close and latch. Opening it was just as difficult. Vehicle wouldn't go into park all the way.
Dawn MLet them know there is a dolly before they go out of there way to rent a extra one. And have people there when they say to pick up vehicles. Many people were waiting for them to open.
Paul SWhen you make a reservation for a specific pick up location it should not be changed. This has happened twice and without a call on my part to change back would have been two hours of extra drive time for a trailer
Jeff KMake sure if they are picking up thier truck not during business hours that thier key is in the lock box.. I got there 30 mins before my reservation and had t9 wait 2 hours to get my truck.
Staci MI would say nothing. The person was nice and friendly. The place was clean and well maintained. I love that they were open on a Sunday.
Donna HWell done Bianca! Your a great asset to the company. Thank you so much for accommodating me!
DUANE PBianca was great with every aspect of the rental! I will recommend her to anyone needing a rental. Thank you again!
Brad HWhen I dropped off the trailer I asked the staff about checking in, which they told me was not necessary. They didn't take my name or the trailer info. A day later they called and asked where the trailer was, because they didn't do a check in, even though it had been on their lot for 24 hours. Could use a slightly better process.
Jeremy RUsed the digital service. Very easy and convenient!
Susan CAgent at the office was super helpful in getting us set up with what we needed quickly!
Angela AGreat customer service!
Chris SVery friendly and helpful.
wesley mThe customer rep. came in early to set up the rental for me. Very much appreciated.
Paul SGreat service
ABEL FWe requested a call back about the $50 "Equipment Availability" guarantee because they attempted to give a truck that was not street legal, had a bumper hanging on by a thread, and a flat tire. Of course we didn't receive a call back. Attempted to return the truck after hours and the app was conveniently "broken", which is required if you don't want an additional $20 fee for using the drop box. First call we explained the situation and was forwarded to a voicemail, called back and was condescendingly spoken to. Then was told we could place the keys in the drop box or connect to their 24 hour service with ZERO mention of the previously mentioned hidden fee that we would be responsible for until I asked about it. Absolute scam. Oh, and consider for a moment that you have to refill the tank back to the proper level or pay $5 a gallon, right? But how many times have you gotten a truck under a full tank? Where'd that money go that you know the person before you paid? Just food for thought. Maybe U-Haul will call us now to discuss this absolute crap show of an experience.
kristina fThe drop off went without issue
Jenelle GGreat customer service
Tammy WMy uhaul was scheduled for pick-up @ 10 am.. staff did not arrive until 10:17 to open the store. I did not leave the property with the trailer until 11 am a hour late. I also did not receive the trailer I reserved I got a 6 x 12 I reserved a 5x 8. They had no paper to print the contract and had to find a sheet of paper for me to sign for the u haul. I had people waiting to help me.. that I had to pay for their time. Very unimpressed..
Beronda V