Comentarios de los clientes para American Stone Vancouver

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de American Stone Vancouver

Clasificación general:

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Bradley R.
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El cliente no dejó un comentario.

Andrea M.
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El cliente no dejó un comentario.

Audrey K.
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Great customer service in person and over the phone . Truck was in mint condition

Allen F.
Clasificación:

Nothing I can think of.

Blade G.
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Put cruise control on your long distance movers.

Marcel S.
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El cliente no dejó un comentario.

Dreher R.
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El cliente no dejó un comentario.

RONALD P.
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good place

Carol A G.
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El cliente no dejó un comentario.

JARED M.
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Nice folks. Were helpful even though the computer was running slow for them.

Stacey F.
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El cliente no dejó un comentario.

evelyn L.
Clasificación:

The car trailer we rented was not properly inspected prior to being rented to me. One of the tail lights fell off the trailer while enroute from Washington to California. Once we realized the light had fallen off and was being dragged, we had a difficult time finding a place to pull over since it was in a two line highway on the 199. We were not prepared to have to repair the trailer and had to use our shoe laces to tie it back onto the trailer. Eventually we were able to purchase duck tape to hold it on as someone had previously secured it on with insulation tape. All the screws were stripped. The staff at both locations was very pleasant, however the equipment was the issue.

Robert B.
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El cliente no dejó un comentario.

Ivan B.
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El cliente no dejó un comentario.

Cathleen M.
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El cliente no dejó un comentario.

James C.
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Did not have van that was reserved several days before. Delayed rental time by one hour then had to wait at least 20 minutes at the desk for someone who could find a work around. Had to use larger truck for small job. Was told this was an upgrade. They gave me the small van price but insurance and gas were more expensive for the truck. The truck got the job done but I would have preferred van for city drive. The return process was quick and easy.

Katrina S.
Clasificación:

Took over an hour each time to check out, 5 people in the back office chatting amongst themselves. Two people up front, but manager was busy circulating between customers and computers.. they were supposed to charge $19.99/day plus .29/mile to make up for time difference but they ended up charging me too much and I didn't want to wait anymore.. I have already told friends to use a different location.

Joanne S.
Clasificación:

I absent mindedly reserved my truck for the wrong day, but they were able to call another rental place and found me the truck I needed. The staff was amazing and super helpful during my time crunch. They showed that they value their customers. Thank you

maurice C.
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El cliente no dejó un comentario.

Robert R.
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They left the lot open for anyone to drop off anytime is huge benefit.

AUSTIN G.
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El cliente no dejó un comentario.

John C.
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El cliente no dejó un comentario.

Daizee T.
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El cliente no dejó un comentario.

Renae H.
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Great help and experience! Thanks!

Noor M.
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El cliente no dejó un comentario.

Bradley B.
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Location was listed as Vancouver on my contract but it is actually Ridgefield

Cheri M.
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El cliente no dejó un comentario.

michael W.
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The Uhaul POS system was down but staff did a good job of adapting

Alison P.
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Friendly staff ginger beard and Sterl, were fantastic! And the other guy in the corner let me borrow 4 blankets, gratis, I think I forgot to fold them, though.

Eric R.
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I'd only recommend locations where a representative is available to help. We had a TERRIBLE experience checking in to our truck. Your online system needs to be improved. It took me 1 hour to get it all sorted out. I would never rent like this again nor would I recommend this process to anyone. You need to fix your system ASAP.

Robert B.
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El cliente no dejó un comentario.

Scott G.
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Great service here! thank you guys! Scott

Justin B.
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El cliente no dejó un comentario.

Roy N.
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I don't remember the app telling me where to return my key. I ended up placing it in the after hours box.

Katheryn B.
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Super fast and friendly service They were kind about me running late and helped me disconnect and offered to sweep trailer for me

MIKE A.
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El cliente no dejó un comentario.

William G.
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Nothing to note, very smooth and friendly staff.

Shelby G.
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Maybe have parking directions. I wasn't immediately sure where to put the truck, but it was easy to get sorted.

Olivia R.
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John was very helpful.

Bryan T.
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El cliente no dejó un comentario.

Sean D.
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The site said they were open until 3, I scheduled my pickup for 2:30. When I arrived via Uber, they were closed. Their hours of operation were until 2pm posted on their door.

robynne M.
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Everything was great until I had to spend 3 hours in their dark scary lot trying to unhitch the trailer to return it. Also the ap didn't work, it couldn't collect my location, tho 'location services' were turned on on my Iphone.

Justin I.
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El cliente no dejó un comentario.

Steve F.
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El cliente no dejó un comentario.

COLIN M.
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El cliente no dejó un comentario.

Thomas M.
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Have them follow all Uhaul rules and procedures so customers don't end up at their destination only to find the paperwork is incorrect.

John C.
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El cliente no dejó un comentario.

Linda M.
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It ended up being a lot more expensive. The $29.99 plus a lot more for what?

Timothy N.
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El cliente no dejó un comentario.

Noor M.
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El cliente no dejó un comentario.

Terry P.
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Got there right at closing They helped me out anyways and where very polite

Noor M.
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El cliente no dejó un comentario.

Marius B.
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El cliente no dejó un comentario.

WESLEY K.
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Very friendly and explained everything.

Charles M.
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Everything went of without a hitch “no pun intended. The helper gave great instruction while I backed up the cat hauler trailer connected everything and made sure I know how to undo the hookup, he tested the lights and gave the thumbs up. After that the trailer was smooth to pull.

Valerie K.
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Again, super customer service! Where do you find all these super handsome customer service reps! ; )

Jamie V.
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El cliente no dejó un comentario.

David L.
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Ensure that the times of operation are correct when telling customers.

darla S.
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El cliente no dejó un comentario.

Scott B.
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very fast and friendly service.

Melvin E.
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El cliente no dejó un comentario.

Michael H.
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Rental return was very easy!

Michelle P.
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El cliente no dejó un comentario.

Toni W.
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El cliente no dejó un comentario.

Camille M.
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El cliente no dejó un comentario.

Adam D.
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El cliente no dejó un comentario.

KAITLIN R.
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The trailer did have holes in it. Which ruined my stuff when it rained. But that doesnt mean it was this places fault. I just didn't like how they didn't have any variety. And they didn't have the other items that uhaul usually carries for my needs. Such as a lock or boxes... The place was dusty and dingy. But it was also a place where people buy rock so that didn't help.

Elsa L.
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Considering that we had a change in plans and dropped off at a different location in a different city and state, they were very great and getting us checked in. They had never had a experience of a rental being returned to them that was not scheduled to be returned to them. Very helpful

raquel M.
Clasificación:

We had issues both to book it but mostly returning the truck. Not 100% satisfied with the service, surprises appearing constantly... Finally the guys fixed everything but with really bad manners.

Alex L.
Clasificación:

El cliente no dejó un comentario.

robert M.
Clasificación:

very friendly and helpful

Henson D.
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Customer service was excellent!!

Michael R.
Clasificación:

El cliente no dejó un comentario.

John M.
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El cliente no dejó un comentario.

LARRY C.
Clasificación:

El cliente no dejó un comentario.

Bob B.
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El cliente no dejó un comentario.

carl H.
Clasificación:

Very helpful and friendly staff.

Juan Carlos A.
Clasificación:

They wanted to charge me for a third day, today, the day I wanted to return it. Then, they couldn't run my credit card as "credit," and they wanted a PIN. If they are doing business as a Uhaul agent, they should know how to run the transaction on the POS machine...

Jack B.
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El cliente no dejó un comentario.

Steven L.
Clasificación:

I used a car trailer. Everything worked out OK. Excellent customer service at the front desk as well as hook-up and return.

Shane T.
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This site was great!

Justin B.
Clasificación:

Nothing. THANKS

leslie K.
Clasificación:

I have used U-Haul several times, this place "rocks"-haha. Will definitely come back when we need a truck. Jazmyn was great, an awesome representative!

hilaire L.
Clasificación:

El cliente no dejó un comentario.

Daniel H.
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El cliente no dejó un comentario.

David L.
Clasificación:

Friendly and helpful!

jackie S.
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Excellent service

jacqueline S.
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Excellent Service. Very friendly and efficient. They really made the experience stress free!!

earnie L.
Clasificación:

I was a half hour late on the return of the hand truck I had rented. So I was changed another days rent $10.00. So maybe the time i return a trailer, truck or hand truck a half hour early l could get my $10.00 back. Not a satisfied customer.

Mike H.
Clasificación:

El cliente no dejó un comentario.

chris E.
Clasificación:

Just dropped off truck

Thomas J.
Clasificación:

El cliente no dejó un comentario.

Kenneth R.
Clasificación:

El cliente no dejó un comentario.

samantha W.
Clasificación:

El cliente no dejó un comentario.

ShawnMaria N.
Clasificación:

I would like a further discussion regarding the entire process of booking my reservation, how it was duplicated and changed, and to credit the lady who was able to help fix everything in this very stressful time of moving.

Gary R.
Clasificación:

El cliente no dejó un comentario.

Steven E.
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El cliente no dejó un comentario.

Mark F.
Clasificación:

Really friendly and very quick

Robert N.
Clasificación:

Nick was very knowledgeable and friendly

Luis C.
Clasificación:

El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

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