The interior was clean and in good condition, however the exterior could have used a wash especially the windshield. I did have to go to two places to pick up truck and car transport, They were both pleasant experiences and the were close to each other.
Aaron S
Customer Reviews for American Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
the front lady was very rude, condescending, and impatient. When I went to drop off the keys she watched me park get out of my car then proceeded to lock the front door and put up a sign that the office was closed due to being on the property at that time.
Daisy WThe guys at this location was so nice I would 100% recommend
Michelle EIt was an easy place to drop off and the staff was friendly. The only thing I would like to see done differently would be to have the truck inspected while I was still there.
Steven SBrought the truck back 3/4 full took a photo, they charged me $33 said they added 6 gallons of gas! That’s BS ! They for sure didn’t drive it to add 6 gallons! No place to park it! Next time I’ll go down the road a few blocks and drop and a nice place!
James Llady behind counter was not helpful i told her i was checking in truck she said ok and that was it i asked if i needed to sign anything or prove that i brought it she just park it on gravel beside building
John GThe truck I rented was basically new, 3009 miles on it. The air conditioner worked well as it was still over 100 degrees that day. It was clean and appropriate for my needs. The only downside is that I believe I left a TV remote control in the cab of the truck, have been calling and leaving messages for days with no response. Other than that, it was a great experience.
suzanne gFast and easy. What a great way to end a move.Thank you.
Yvonne DRepresentative at this location was rude kept interrupting my sentence. Would barely lift a finger to help. When I returned to the office asking about the dolly she said “what?” As if I was disturbing her personal phone call. She finally assisted me after I proved to her that the website was not working for check in. The check in and check out process is complete garbage not user friendly at all. It’s too complicated for a person who is very familiar with technology. I will never rent from this location again. Would rather go somewhere the customer service is full service and not self service where an employee is lacking in customer service skills.
kerrie hThe employees at the location were very friendly, knowledgeable, and helpful. I'll be going back to this location when I need a U-Haul again.
Connie LGreat instructions! Thank you!!
Jean Dvery friendly and helpful
IRIS MAppliance dolly reserved but none available. Credit received. ***COORDONATE THE STORE HOURS WITH UHAUL ONLINE RESERVATION SYSTEM!!!*** It was an extreme inconvenience to have reserved a truck for 8 AM pick up, and arrive at the store to find out they did not open till 9 AM. This had a critical impact on our schedule.
BRANDON DThey never answer their phones. I called 5 times at different times and my call was never answered. I decided to go down to them and reserve a truck. The customer services was good. The truck was well used but it ran good and drove good and that's all that matters. There was a bit of trash in the back of the truck but it wasn't a big issue. Over all my experience was good I just wish they would answer the phone.
BRIAN SOnly problem there is-is location. Very dark. Hard to find in the dark. Also chose option called Rental share or something like that. Trying to check in and check out on phone didn't work. Lucky for me the clerk was late closing down and she handled the the pick up for me. If she hadn't I wouldn't have been able to get the truck. Also next day when I went to return I couldn't get any reception . But you guys didn't charge me extra for it. So I appreciate that. Everything went smoothly enough considering the glitches. Just have them light the place up.
KATHLEEN CThe folks there were super helpful
GREGORY HCS was great.
Richard SFriendly staff, knowledgeable and easy transaction
Mark AOrganized and helpful.
MICHELLE CThe lady at front desk was very helpful and kind
ROSE AThey did a great job and really went out of their way to take care of us. Even when the timing of our move got messed up they made adjustments and made everything work out. Mandi was awesome!
CHRISTOPHER LFast, Helpful staff
Gage GWelcome on a very professional level. Thank you.
Angela PWhen calling and reserving equipment, it would be better for the caller to know what equipment is available. I had asked for a utility dolly, and there was not one available. I was using uhaul 1 way, so equipment was not rentable.
MARSHA EBring the rental closer to my location
John PAfter an upsetting pick up this was a welcomed smooth drop off.
Craig LAmanda is always so kind and answers all my questions. She has everything ready for me to sign so I never have to wait,
Rose PThis is the second time I’ve rented a U Haul here. The best service ever. The most recent on June 29, 2020, was excellent service, so very helpful, polite and knowledgeable.
LINDA CShe was awesome and helpful
SHAHRIAR GExcellent service by the staff! Thank you for a great experience
JOHN PMadie was awesome friendly and helpful. She actually made my day
John KMandy was very helpful, friendly & efficient!
janet pFuel gauge didn’t work properly and initial indication of how much fuel was wrong. Be careful to check yourself. Went 7 miles and it cost 20)$ in gas and fuel level hardly changed in truck. Office gave me credit back. Just be careful to check and tell them
Shelley Athey charged me for a furniture dolly rental which I did not rent nor get and they charge for blankets that were on the floor from the previous user which they did not even check.
Robert CMandi was extremely helpful and knowledgeable. Great to work with her. ????
Tom SMandy made it easy
Kris MThe customer service we received was great. The truck was clean and in good condition. Thank you.
Kelley FTakes too long to return a truck when there is no one there. Too stressful
Terence EBoth locations messed my time and days i was suppose to have the uhaul. The lady was rude about me returning it, because i told her i didn't know how to do the self return. I was very unhappy with the service i had recieved
HAILEY LWe requested a furniture dolly and it wasn't in the truck. It would have been nice if the orders were reviewed and had the right equipment inside seeing how I "rented" the furniture dolly for $14. What a disapointment.
Ashley DQuick check in quick check out Great location
CLAUDIU AVery happy with the set received there
Robert CI am not from this area so I dont know anyone here to recommend although, I would if I did.
Cindy WProcess was unnecessarily made complex with stupid ideas to upload my photo I’d whilst I was standing in front of her. I needed the equipment for merely 4 hours but the lady stated I had to keep it for 24 hours
Samson OJust provide an after hours number for drop off
Shaundra CThank you
Josue BI was treated with great respect by AAA Mesa Storage Manager Ms. JENNY. She works hard to make sure everything is satisfactory for you! I have had my storage there for 5 yrs with great service.
Deborah SMandi was very helpful and awesome
Zach YKeep the same people there.
Gabriel RKeep up good work
Ezequiel OI had rented a truck from american storage and jenny helped me. She is awesome very professional and helped me with everything i needed.
Jennifer B