Easy to drop off but not inviting at all.
GILBERT S
Customer Reviews for American Self Storage of Grove City
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I love her service she is well professional and friendly. Thank you for your help.
Malaykumar PThe woman who checked me in and out was super nice and very helpful. The truck was clean and easy to drive. Pick up and return were quick and easy.
Brandy MVery friendly staff service
Ketan KI will never use Uhaul again after the experience I have encountered the past few days, to start out the day before my pick date the location I picked had no trucks available so I was switched out to a farther location (big mistake). The next day I arrived at the location to pick up my rental, I arrived went through the app pick questions, before I leave I look at the gas tank and there is no gas cap. I immediately call Uhaul to see what we can do, this is 45 minutes past my pick-up time. I then have to wait another 60-90 minutes for a tow to come to bring me a gas cap. In the time I waited Uhaul never said it was okay to drive the truck without a gas cap, if that was the case I would have never waited 2 hours past the pick-up time. I had to pay more money out of my pocket to pay the movers I hired to help because I had to wait for a gas cap. I received a phone call this morning (November 22) from a field manager (Alex) here in Columbus, Oh. To start very rude, I couldn't even get a word in before the phone call had ended. But basically, the phone call was not resolved on my end due to having to waste 2 hours of my time on Uhauls issues. I will not be using Uhaul again for any future moves due to poor customer service. I am very surprised at how Uhaul handled this situation but not surprised.
Kenya WThe costumer service was excellent.
Gregory FThe only improvement I can see is the size of the location and Easier access to the exit. There’s not enough room between the fence and the exit on the end of the building. But overall it’s a beautiful clean facility in management is excellent, goes Way beyond to help
STEVEN FThe service is exceptional, the units are clean and modern but the location of the gate makes it very hard to go completely Drive around the property without having to try to turn around in the back. Which is very hard with A truck and a trailer
STEVEN FConnie, great customer service
Quinton SConnie, great customer service
Quinton SAwesome customer service
BRIAN HI can't think of anything! Out standing Service clean units. Connie is a Very pleasant person I felt as if I knew her for years. Thank You
TINA Measy peasy
jaysson eThe manager at this location is always friendly and a kind person. She has helped me on two separate occasions. Thank you!
CHRISTOPHER HI was completely satisfied with my experience.
Ryan CInside had a bunch of dog hair which isn’t a big deal but it wasn’t from us . The women was very friendly and the office and lot was clean .
Colton BPick up & drop off was easy! Extremely convenient to be able to go get a truck outside of normal business hours.
Jared L