Customer Reviews for American Self Storage #9
(U-Haul Neighborhood Dealer)

85 reviews

929 N Meridian Ave   Oklahoma City, OK 73107
(Just South of 10th St on the West side of Meridian Ave)

(405) 996-1649

Office Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    9 am–1 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(405) 996-1649

929 N Meridian Ave
Oklahoma City, OK 73107
(Just South of 10th St on the West side of Meridian Ave)

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    9 am–1 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Yull good people

Cicon Jackson 
Rating:
4.0

The gentleman who took our return of the equipment was very polite, professional and listened to our complaint.

phillip newton 
Rating:
5.0

Great customer service all in all

Jesus Torres Gonzalez 
Rating:
5.0

Customer did not leave a comment.

LINDA GIL 
Rating:
4.0

All was clean fast and helpful

George Sullivan 
Rating:
5.0

website to remove the option to add dolly when not available at location

Briana McCallay 
Rating:
3.0

Customer service over the phone needs to be worked on. Not at this location but the 800 number

KIMBERLY QUINTERO-TORRES 
Rating:
5.0

Customer did not leave a comment.

Jonathan Rodas 
Rating:
3.0

Customer did not leave a comment.

Cheryl Bailey 
Rating:
1.0

My whole experience with coral my reservations were canceled twice I will probably never use U-Haul again

Jeremiah Bowdler 
Rating:
5.0

The man who worked there and helped with the process was great. Very helpful and professional.

William Wheat 
Rating:
5.0

Customer did not leave a comment.

Martha Samm 
Rating:
5.0

Customer did not leave a comment.

KATRINA SAXTON 
Rating:
1.0

This location was closed on Sunday when i dropped it off. There were no signs were to put the trailer. The entryway is extremely small and there is no way to turn around in the facility with a trailer. The street that you enter from is a major thoroughfare. It would be extremely hazardous to attempt to back the trailer in from the street. The only good place to park the trailer was occupied on one side by a uHaul van and from the other side by a SUV. I could only barely pull in between the fence and a card reader for the gate to the storage area. I could not maneuver the trailer to where it was 100% out of the drive lane and still be able to disconnect my truck so i had to leave it parked a little into the drive lane. I tried to move the trailer manually by hand but it was way to heavy for me to manipulate. I was hoping that i would not upset anyone but this was the best i could do under the circumstances. I do not recommend this as an afterhours drop-off facility at all.

William Touhey 
Rating:
5.0

Customer did not leave a comment.

Jerome Jasper 
Rating:
5.0

Was great

Coty Crone 
Rating:
1.0

The owner basically talks too much and is a racist. She told me she didn’t trust me with her van because I seemed sketchy. She actually informed us of the entire process... her calling her Area Manager to get approval because she didn’t know me. The entire time before I picked up the rental she was making comments on how she didn’t want this rental to go to me but he says he sees I rent all the time. Why would she say it to me though? As a customer why do I know exactly what you did to qualify me? I have a valid DL and a major credit card. If I didn’t need the van for the project I definitely would’ve went on SW 29th and paid double to avoid her. We will never go to her location again!!!! Even the day we were supposed to return I got a call and she said are ya gonna bring my van back or what. I gnen let her know how unprofessional sh was and I call the 800# to extend. My driver over slept and I didn’t want him to be rushed. This was the worst experience ever!!!

TERONE CARR 
Rating:
2.0

The new system of checking In and out on your cell phone was a pain in the rear. I could not confirm my location even though I followed your directions to allow location services for U-Haul. I had to call support and wait on hold for approx 30 minutes. When we finally got the truck and to our destination, the truck did not have the appliance dolly or the moving blankets we had requested. We did without. Then when I returned the truck it was late at night and I had additional issues with the app and had to call support again and she led me through the check out procedures which included getting out of the truck taking pictures of the cargo area, the cab itself , mileage and fuel level. All of this was frustrating as it was 1am and the location was not in a good area of town and I was by myself. It took a week for the correct charges to be charged to my bank account.

Tressa Marchant 
Rating:
1.0

Old lady in front office wanted to mark uhaul as stolen when I was only an hour late. Prices are ridiculously high. Wouldn't recommend or rent from them again

EDUARDO JUAREZ 
Rating:
5.0

Customer did not leave a comment.

James Crowley 
Rating:
5.0

Amy was Absolutely Amazing!!! Professional and Courteous! Amy quickly processed my paperwork and had me on my way in no time. Amy is truly an asset to your Company! I highly recommend this Uhaul location and will encourage my friends and family to rent here! Thanks Uhaul and Special Thanks to Amy!

VADA BARNETT 
Rating:
3.0

Customer did not leave a comment.

BRIAN CRAFT 
Rating:
5.0

Customer did not leave a comment.

ELI SCHROCK 
Rating:
5.0

Customer did not leave a comment.

SHAKITHA JAMERSON 
Rating:
4.0

Very tight parking area

BRADLEY BAILEY 
Rating:
1.0

Customer did not leave a comment.

Edwin McGrew 
Rating:
5.0

Customer did not leave a comment.

steven sadzeck 
Rating:
5.0

Great experience. Ashley was a tremendous help in making our move easier. Everybody hates moving but her willingness to call me back and get me reserved and answer all of my questions was more help than I began to expect from uhaul. I called several vendors in the area all of whom were too busy to assist almost made me pay extra money to rent a truck from a rental car company. Because of her proactive attitude I am now going to be using uhaul anytime I need anything moved.

ANTHONY ECKLES 
Rating:
5.0

Customer did not leave a comment.

Ashley O'Daniel 
Rating:
5.0

Efficient and quick drop-off service. Thanks!

Tolulope Oyewumi 
Rating:
5.0

Very friendly. Well versed. Hard to improve from the top.

David Clouse 
Rating:
5.0

The lady in the office was awesome very quick to get me on loaded and back on my way. If I need storage which I think I met in the near future I am going to go there to get my storage needs taken care of

David Anderson 
Rating:
5.0

Customer did not leave a comment.

Ashleigh Brown 
Rating:
5.0

Customer did not leave a comment.

Chelsia Knox 
Rating:
5.0

Customer did not leave a comment.

Donald Jackson 
Rating:
5.0

Customer did not leave a comment.

Oyeyemia Adeyiga 
Rating:
5.0

Ashley at American Self Storage #9 is great. She really goes the extra mile for top customer service. I would recommend to anyone.

Duane Reese 
Rating:
4.0

Customer did not leave a comment.

Charles Franklin 
Rating:
5.0

Totally GREAT REP! She was very helpful and knowledgeable. I will definitely use her location for all of my Uhaul needs.

Kevin Sanderson 
Rating:
3.0

Customer did not leave a comment.

City of Seminole 
Rating:
5.0

The only thing I would change is that when I made my reservation the person I talked to did not tell me that I haul location closed at 1 pm. And I almost missed them.

deanna williams 
Rating:
5.0

Customer service representative Ashley has shown excellent customer. Very friendly making sure everything was exceptable as far renting the storage/ rental truck. 5 stars for this storage facility.

Jessie Jackson 
Rating:
5.0

Customer did not leave a comment.

Richard Miller 
Rating:
5.0

Ashley did an awesome job! She went above and beyond my expectations! Keep doing outstanding service! Thank you so much!

Kristina Armentrout 
Rating:
5.0

Ashley is an amazing employee. I cannot say enough good about her. She goes above and beyond in every single area to provide outstanding customer service.

Jonna Rhoades 
Rating:
3.0

Customer did not leave a comment.

Kathryn Beaman 
Rating:
5.0

Ms Ashley was extremely friendly as well as very helpful. She knew her job and delivered the service smoothly. Would definitely recommend.

tarik spencer 
Rating:
2.0

The interior of the cab of the truck was filthy, if there had been another truck available I would of insisted on a different truck.

Bruce Gubser 
Rating:
5.0

Give Ashley a raise. Seriously. I haven't had that quality of customer service in some time. She actually CARES about the needs of the customers. I had to call her four different times to ask different questions. There was ZERO hint of her being annoyed but she was very kind and patient. THIS woman is worth her weight in GOLD to your business. Take REALLY good care of her! I will not deal anywhere else in the future. Thank you.

Donna Blackwell 
Rating:
5.0

Miss Ashlee was very helpful and answerwdj*mm

Tom Carpenter 
Rating:
2.0

If you have a scheduled pick-up time assure that employee is able to assist the customer.

Ashleigh Vogle 
Rating:
5.0

Customer did not leave a comment.

Cindy Holkan 
Rating:
5.0

Customer did not leave a comment.

Braven Dyer 
Rating:
5.0

Ashley is great always smiling, made sure all my questions were answered and this an easy process. Thank you so much!

JERRY PARSONS 
Rating:
3.0

Customer did not leave a comment.

Matt Obrien 
Rating:
3.0

This location is very small with little room to enter or exit off of a pretty busy street.

Jack Precella 
Rating:
5.0

Customer did not leave a comment.

Jerry Speck 
Rating:
5.0

Getting the u-haul was great! Ashley was great!

SHANA LEEDS 
Rating:
5.0

good

CHRISTY CHANEY 
Rating:
5.0

Think Mileage Rate A Little High..And I Know It Used To Be 24 Hr. rental's. Other rental Places Give First 50 mi. Then $$ After That..From America Self Storage Ashley The MGR. Referred Me To Contact U Haul For My Moving Needs, Very Helpful .

Judy Baughn 
Rating:
4.0

Customer did not leave a comment.

DJ James 
Rating:
4.0

Customer did not leave a comment.

Tracy Wagoner 
Rating:
5.0

I don't think you can get any better!!

CLYDE MAW 
Rating:
3.0

Customer did not leave a comment.

Janice Sutter 
Rating:
5.0

This is the best customer service I ever received. I rented a van online for a long, one-way trip after striking out being able to find anyone to help at two other OKC locations; only to find out when I arrived at this location that vans and pick-ups are available only for round trip rental. Quita Lee graciously assisted me every step of he way in securing an alternative, and was very generous of her time and expertise. I'm sorry I couldn't rent the van, because it was brand new and looked like it would have been a lot of fun to drive. This is a friendly, clean, helpful location and I highly recommend it.

Theodore Kingsley 
Rating:
4.0

Customer did not leave a comment.

MICHAEL LUBENSKY 
Rating:
4.0

Customer did not leave a comment.

richard wilfong 
Rating:
2.0

Customer did not leave a comment.

MICHAEL HITE 
Rating:
5.0

I messed up and reserved a truck for the wrong weekend. Uhaul made it right. I appreciate it.

William Hayden 
Rating:
5.0

Customer did not leave a comment.

SCOTT ARLAN 
Rating:
5.0

Customer did not leave a comment.

MALAIKA KHALIL 
Rating:
1.0

It took 45 minutes to pickup U-Haul and there was no one in line in front of me. U-haul was given to me with nearly an empty tank of gas. U-haul truck itself had a leak around the windshield, which resulted in me getting slightly wet while driving through the rain.

CHARLES BEAVERS 
Rating:
5.0

The manager is outstanding. She provides excellent customer service along with speedy in and out. Thank you

SCOTT ARLAN 
Rating:
4.0

Actually nothing at all, because the lady working at that time is a very well informed and friendly sales person, meaning no real improvement necessary whatsoever. I was very pleased with this person at the location of pick-up, All American, true.

Jeff Hartgers 
Rating:
3.0

Pickup location was fine. Dealing with reservations dept. was a nightmare though. I was not given my 26 foot truck i reserved 2 weeks prior and was given a 14 foot truck and had to make multiple trips to get everything i needed moved. I was not notified of the lack of vehicle until 1 pm the day before my 8 am pickup time. That is less that 24hours before i was initially scheduled to move. Christie in reservations helped and took care of compensating me for the huge inconvenience.

Don Darais 
Rating:
4.0

Customer did not leave a comment.

JANICE BISSON 
Rating:
3.0

Fix the website so that it can handle more traffic. I was at two different locations and both of them were having to call support because they couldn't get through on the website.

ILEA SHUTLER 
Rating:
5.0

Very professional, organized and awesome customer service.

ROBERT BUCKNER 
Rating:
4.0

The person assisting me was very courteous & friendly.

Randy Offesberger 
Rating:
5.0

Customer did not leave a comment.

Jim Marlatt 
Rating:
3.0

Robert was incredibly helpful in helping us move the U-Haul out of the lot and made the transition very smooth.

EVA SHTERN 
Rating:
5.0

Customer did not leave a comment.

Barbara Flack 
Rating:
4.0

Customer did not leave a comment.

Robert King 
Rating:
5.0

Customer did not leave a comment.

Judith Rider 
Rating:
5.0

The manager was very helpful and courteous with this rental.

PATRICK SHAVERS 
No reviews have been submitted for this location.

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