Customer Reviews for American Self Storage #5
(U-Haul Neighborhood Dealer)

147 reviews

2111 E Alameda St   Norman, OK 73071

(405) 253-2013

Office Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    9 am–1 pm
  • Sunday:
    Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(405) 253-2013

2111 E Alameda St
Norman, OK 73071

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    9 am–1 pm
  • Sunday:
    Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

The ratchets were the straps go into cinch the truck down we're almost rusted shut took me several minutes to get them broken loose They also came loose several times in a 300 mi trip

Michael Timmonns 
Rating:
2.0

The truck is in need of servicing it runs ruff.

TRACIE WALKER 
Rating:
5.0

The truck smelled of livestock or many, many small animals. It was clean, but smelled of animals.

Thomas Bates 
Rating:
5.0

Office personnel was very professional and friendly she accommodated me quickly check in and check out I would absolutely refer this location

Mylissa Turner 
Rating:
5.0

Customer did not leave a comment.

Jeff Sanpore 
Rating:
5.0

Best to enter the drop off location from the west. Very tight turn coming from the east.

RALPH BRYANT 
Rating:
4.0

I ordered a dolly, but it was not provided. I had to inquire about it and they said they didn't have one and would remove the charge. I really needed the dolly that I ordered. Advance notice would have been appreciated.

Donald Wheeless 
Rating:
5.0

Employees were very helpful and kind.

Josephine Rivera 
Rating:
1.0

The man running the place told me I’d have to hook up the 6’x12’ trailer myself. While doing so it was so heavy that I injured my shoulder and back while lifting and urinated on myself. To add insult to injury, the man and woman from the office came out and checked that I’d hooked it up correctly, once I’d finished and they took pictures of the hitch with me standing there hurting in pee pants.

Regina Cantrell 
Rating:
3.0

Customer did not leave a comment.

HASEEB AMAN 
Rating:
5.0

Customer did not leave a comment.

Hilary Kane 
Rating:
5.0

Customer did not leave a comment.

chad ritchey 
Rating:
3.0

Customer did not leave a comment.

donita shaner 
Rating:
4.0

Customer did not leave a comment.

David Shaner 
Rating:
5.0

Excellent customer service , fast and efficient to get one in and out ! Thank you very much !

JOSEPH RENDON 
Rating:
5.0

Gret experience and the employee there was really helpful getting me all set up!

Nathan Hutchison 
Rating:
4.0

Customer did not leave a comment.

Stephen Oden 
Rating:
5.0

Customer did not leave a comment.

Lawrence Reeves 
Rating:
1.0

This was a horrible customer experience. Between this location and the one in moore on tower Dr. And ended up getting trouble more for you alls mess up.

Sierra Smith 
Rating:
5.0

Overall, it was great, easy and quick… honestly this was the least chaotic part of my moving day!

Breyanna Johnson 
Rating:
5.0

Customer did not leave a comment.

Aloysio Junqueira 
Rating:
5.0

Do a walk around inspection with the renter.

Sammy Benton 
Rating:
5.0

Great experience. The couple at this location was extremely helpful. I highly recommend this location.

Sondra Perkins 
Rating:
1.0

We picked up our truck without a full tank of gas. The cab was full of half smoked cigarettes and it had greasy disgusting seats staining my husband’s clothing. Truck barely wanted to start, had low tires, and had to fight it to get up the hills in Norman, OK. After 9 hours moving and returning the truck, we decided not to fill our truck and just pay for the $5+/gal gas for the company to fill it since we only used less than a quarter tank. I called the next morning after being charged DOUBLE the estimate, and instead of explaining the charges I was scolded by Tina for not filling the truck and was told to go read my contract. Today is day three after the move and I have received yet ANOTHER charge. Called and was pretty much told off by Tina only for her to hang up on me. Found the corporate number and opened a dispute. I have never had any bad experiences with uhaul. This one has made me never want to rent one again… poor poor customer service. You can tell this place doesn’t take pride in what they do.

Zachery Stuart 
Rating:
5.0

Customer did not leave a comment.

Rosalind Meyer 
Rating:
5.0

Vehicle was dirty on the exterior…driver’s floor board was dirty but with recent sleet/snow melt roads have been pretty messy.

ROBERT WARREN 
Rating:
3.0

I don’t know why I was charged an “environmental fee”. If you’re going to charge that, don’t advertise 19.95/day. Just make it $20.95/day and be honest.

bryce bailey 
Rating:
4.0

Customer did not leave a comment.

Lorraine Sylvester 
Rating:
5.0

The right front tire on the truck is bald on the inside. Probably needs replaced.

Jim Rakes 
Rating:
3.0

Customer did not leave a comment.

CHAD SNYDER 
Rating:
5.0

I would highly recommend this location. It was quick and quality service from the owners.

THERESA LINDELL 
Rating:
5.0

Nice people, helpful, had trouble with online pickup. Owners helped me Personally

THOMAS CRABTREE 
Rating:
5.0

Nothing! Great service!

MATTHEW ESKER 
Rating:
5.0

Customer did not leave a comment.

Christopher Gray 
Rating:
3.0

I would only recommend the location if you are already familiar with the online app. The staff wasn't able to help when there was technical issues returning the truck. It took me almost 30mins to redo the process 5 times. I was worried I was going to be charged another day.

Janet Woolsey 
Rating:
4.0

Customer did not leave a comment.

Richard Sandefur 
Rating:
5.0

NA

JOONPYO LEE 
Rating:
5.0

Customer did not leave a comment.

Kori Usry 
Rating:
5.0

Customer did not leave a comment.

Angela Green 
Rating:
5.0

Lovely staff, excellent service! Thank you!

Linda Bessire 
Rating:
5.0

Very helpful hooking up the trailer. Fast, friendly and courteous. Short check-in and on my way quickly.

Anthony Behar 
Rating:
5.0

Everything was great! The rep was kind, fast, and helpful.

CLINTON WILSON 
Rating:
5.0

Customer did not leave a comment.

LANETTE ADAMS 
Rating:
4.0

You guys screwed me by forcing me to go to two different locations to pick up my reservation. When I was informed of this the lady was extremely rude.

Clayton Lisk 
Rating:
5.0

Customer did not leave a comment.

Judy Porter 
Rating:
3.0

Unable to list issues on digital check out. The radio display is not working, pet hair on the seats.

JULIE MAHDI 
Rating:
5.0

Customer did not leave a comment.

Donna Miller 
Rating:
5.0

Good service, will rent from this location again.

JEANA PAIN 
Rating:
4.0

Customer did not leave a comment.

Krysten Gregory 
Rating:
5.0

I appreciated the Covid 19 precautions they had.

Ramona Bonnin 
Rating:
5.0

Customer did not leave a comment.

Jonathan Chastain 
Rating:
5.0

Friendly and knowledgeable

Ronald Koetter 
Rating:
5.0

Customer did not leave a comment.

William Jankiewicz 
Rating:
5.0

They were great. Nice people nice management they even helped with an adapter so we could get the lights working on the trailer.

Trevor Downing 
Rating:
5.0

Customer did not leave a comment.

Quentin Dixon 
Rating:
5.0

Customer did not leave a comment.

Stephen Kaiser 
Rating:
5.0

This location was great, But I made my reservation for the center on Lindsay St in Norman. But when I got there (I was 45 minutes late) they had rented the motorcycle trailer to someone else . Boy was I pissed. Luckily they located a trailer at the friendly Alameda street location where they sent me. Not happy with the guys at the Lindsay St. location.

William Lankelis 
Rating:
3.0

Customer did not leave a comment.

Dalton Burley 
Rating:
5.0

Change gas policy. What am I supposed to do drive around to waste gas and your equipment until I reach quarter tank or loose 20 dollars. Gas is to high to waste. Start full and return full no brainer. I know people are lazy but be fair.

Lenard Weems 
Rating:
5.0

Enjoyed working with Dennis

Michael Griffith 
Rating:
5.0

Customer did not leave a comment.

jason wright 
Rating:
5.0

Customer did not leave a comment.

Douglas Lowry 
Rating:
4.0

Customer did not leave a comment.

TAMI ANDERSON 
Rating:
5.0

Customer did not leave a comment.

ray snow 
Rating:
5.0

Customer did not leave a comment.

Zackary Bannister 
Rating:
1.0

I dropped my trailer off on Sunday and put my contract in the night slot but they did not process until Monday so I was charged an extra day. Why do you have locations that will accept drop offs if you are not going to check daily.

Paul Coppinger 
Rating:
5.0

Customer did not leave a comment.

BRENDA TISDALE 
Rating:
5.0

Customer did not leave a comment.

Kelly SPIKER 
Rating:
4.0

Customer did not leave a comment.

Terry Long 
Rating:
5.0

Customer did not leave a comment.

Manuel Santiago 
Rating:
5.0

N/A

ardith rhone 
Rating:
5.0

Service was quick and easy, and the owners were nice and friendly.

Dusty Stringfellow 
Rating:
5.0

Customer did not leave a comment.

Abhishek Govindu 
Rating:
5.0

Couldn't have had a better experience! Very satisfied with the service.

BETHANY SHORES 
Rating:
5.0

Not sure

Larry Dunham 
Rating:
5.0

The gentleman Dennis that rented me the truck couldn't have been more nice and helpful, he was very knowledgeable of the equipment I needed for my move - AMERICAN SELF STORAGE #5 was AWESOME! Will use for sure in the future!

Tim Miller 
Rating:
5.0

The employees at this location were great! But the head/corporate office sucks! I had a truck rented for 2 days and the head/corporate office took it away from this local location just because they wanted to. When a person secures a reservation they expect to have the product the times they reserved it. I was present when the employee contacted "the office" and "the office" attitude about the situation was "too bad-so sad". The local employee told them that I was affected by their decision to give the truck to someone else after he confirmed my reservation..he was not happy either. But did the best he could. You guys need to learn what customer service is! Again, the employee(s) at 2111 E. Alameda were outstanding..."the office" sucks!

PAMELA JONES 
Rating:
5.0

Working with Dennis & Tina at this location was a breeze. They were courteous and professional.

Brian Childers 
Rating:
5.0

Customer did not leave a comment.

Haley Dotson 
Rating:
5.0

Customer did not leave a comment.

Steve Mabrey 
Rating:
3.0

Customer did not leave a comment.

Lorie Fernald 
Rating:
4.0

Customer did not leave a comment.

Kim Burke 
Rating:
1.0

Made reservation and arrived and truck had been double booked and was no available was send to another location across town and was given wrong size that cost more

Alicia leeper 
Rating:
5.0

Customer did not leave a comment.

GEORGE BRADFIELD 
Rating:
5.0

Customer did not leave a comment.

Dakota murillo 
Rating:
5.0

The service was wonderful.

Kathiren Peterson 
Rating:
3.0

The rental was not clean from the outside. It had dead bugs splatters all over the windshield. The rental bed wasn’t clean either. I had to sweep it before loading my stuff. The rental fuel gauge is not working properly, I had to over fell the tank (50$) worth and yet the gauge was showing half tank after I started driving again it started slowly to increase and yet it still doesn’t show full tank after I got the receipt.

Cameron Jaber 
Rating:
5.0

There is nothing for me to comment for y'all to improve the location off E . Alameda st norman, ok this one of the best U-Haul stores i had to dill with !!!!!! (Chris Reed)

christopher reed 
Rating:
5.0

Customer did not leave a comment.

Elisabeth obryant 
Rating:
5.0

Nothing, staff was very helpful.

todd droscher 
Rating:
3.0

Gas readings were wrong, and gave me a truck to go cross country approximately 700 miles, that had a 143000 plus miles, but I made it.

Gary Hedrick 
Rating:
4.0

When calling the customer to confirm the reservation, please leave a voicemail so your call can be returned if the customer is not available when you call.

Steve Mason 
Rating:
5.0

This location had a great representative, who was friendly but very professional. Equipment was in great shape and the truck was very clean.

Jeremy Conway 
Rating:
5.0

Customer did not leave a comment.

Gary Hedrick 
Rating:
5.0

Customer did not leave a comment.

Bradford MAXEY 
Rating:
5.0

Excellent service all around!

DEBRA BLACKWOOD 
Rating:
5.0

Amazing helpful and extremely nice wouldn't rent from anywhere else

Jamie Page 
Rating:
5.0

Customer did not leave a comment.

Rating:
5.0

N/A

Leonard Medina 
Rating:
4.0

The attendants were extremely kind & helpful. The location however dis not allow for more than two parking spaces, which I found unrealistic. In addition, the truck that I was provided had not been cleaned out, and smelled of fish. I had to spray with disinfecting deodorizer just to drive the truck.

Marisela Armour 
No reviews have been submitted for this location.

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