El cliente no dejó un comentario.chad R.
Customer Reviews for American Self Storage #5
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.donita S.
El cliente no dejó un comentario.David S.
Excellent customer service , fast and efficient to get one in and out ! Thank you very much !JOSEPH R.
Gret experience and the employee there was really helpful getting me all set up!Nathan H.
El cliente no dejó un comentario.Stephen O.
El cliente no dejó un comentario.Lawrence R.
This was a horrible customer experience. Between this location and the one in moore on tower Dr. And ended up getting trouble more for you alls mess up.Sierra S.
Overall, it was great, easy and quickâ€¦ honestly this was the least chaotic part of my moving day!Breyanna J.
El cliente no dejó un comentario.Aloysio J.
Do a walk around inspection with the renter.Sammy B.
Great experience. The couple at this location was extremely helpful. I highly recommend this location.Sondra P.
We picked up our truck without a full tank of gas. The cab was full of half smoked cigarettes and it had greasy disgusting seats staining my husband's clothing. Truck barely wanted to start, had low tires, and had to fight it to get up the hills in Norman, OK. After 9 hours moving and returning the truck, we decided not to fill our truck and just pay for the $5+/gal gas for the company to fill it since we only used less than a quarter tank. I called the next morning after being charged DOUBLE the estimate, and instead of explaining the charges I was scolded by Tina for not filling the truck and was told to go read my contract. Today is day three after the move and I have received yet ANOTHER charge. Called and was pretty much told off by Tina only for her to hang up on me. Found the corporate number and opened a dispute. I have never had any bad experiences with uhaul. This one has made me never want to rent one againâ€¦ poor poor customer service. You can tell this place doesn't take pride in what they do.Zachery S.
El cliente no dejó un comentario.Rosalind M.
Vehicle was dirty on the exteriorâ€¦driver's floor board was dirty but with recent sleet/snow melt roads have been pretty messy.ROBERT W.
I don't know why I was charged an â€œenvironmental feeâ€. If you're going to charge that, don't advertise 19.95/day. Just make it $20.95/day and be honest.bryce B.
El cliente no dejó un comentario.Lorraine S.
The right front tire on the truck is bald on the inside. Probably needs replaced.Jim R.
El cliente no dejó un comentario.CHAD S.
I would highly recommend this location. It was quick and quality service from the owners.THERESA L.
Nice people, helpful, had trouble with online pickup. Owners helped me PersonallyTHOMAS C.
Nothing! Great service!MATTHEW E.
El cliente no dejó un comentario.Christopher G.
I would only recommend the location if you are already familiar with the online app. The staff wasn't able to help when there was technical issues returning the truck. It took me almost 30mins to redo the process 5 times. I was worried I was going to be charged another day.Janet W.
El cliente no dejó un comentario.Richard S.
El cliente no dejó un comentario.Kori U.
El cliente no dejó un comentario.Angela G.
Lovely staff, excellent service! Thank you!Linda B.
Very helpful hooking up the trailer. Fast, friendly and courteous. Short check-in and on my way quickly.Anthony B.
Everything was great! The rep was kind, fast, and helpful.CLINTON W.
El cliente no dejó un comentario.LANETTE A.
You guys screwed me by forcing me to go to two different locations to pick up my reservation. When I was informed of this the lady was extremely rude.Clayton L.
El cliente no dejó un comentario.Judy P.
Unable to list issues on digital check out. The radio display is not working, pet hair on the seats.JULIE M.
El cliente no dejó un comentario.Donna M.
Good service, will rent from this location again.JEANA P.
El cliente no dejó un comentario.Krysten G.
I appreciated the Covid 19 precautions they had.Ramona B.
El cliente no dejó un comentario.Jonathan C.
Friendly and knowledgeableRonald K.
El cliente no dejó un comentario.William J.
They were great. Nice people nice management they even helped with an adapter so we could get the lights working on the trailer.Trevor D.
El cliente no dejó un comentario.Quentin D.
El cliente no dejó un comentario.Stephen K.
This location was great, But I made my reservation for the center on Lindsay St in Norman. But when I got there (I was 45 minutes late) they had rented the motorcycle trailer to someone else . Boy was I pissed. Luckily they located a trailer at the friendly Alameda street location where they sent me. Not happy with the guys at the Lindsay St. location.William L.
El cliente no dejó un comentario.Dalton B.
Change gas policy. What am I supposed to do drive around to waste gas and your equipment until I reach quarter tank or loose 20 dollars. Gas is to high to waste. Start full and return full no brainer. I know people are lazy but be fair.Lenard W.
Enjoyed working with DennisMichael G.
El cliente no dejó un comentario.jason W.
El cliente no dejó un comentario.Douglas L.
El cliente no dejó un comentario.TAMI A.
El cliente no dejó un comentario.ray S.
El cliente no dejó un comentario.Zackary B.
I dropped my trailer off on Sunday and put my contract in the night slot but they did not process until Monday so I was charged an extra day. Why do you have locations that will accept drop offs if you are not going to check daily.Paul C.
El cliente no dejó un comentario.BRENDA T.
El cliente no dejó un comentario.Kelly S.
El cliente no dejó un comentario.Terry L.
El cliente no dejó un comentario.Manuel S.
Service was quick and easy, and the owners were nice and friendly.Dusty S.
El cliente no dejó un comentario.Abhishek G.
Couldn't have had a better experience! Very satisfied with the service.BETHANY S.
Not sureLarry D.
The gentleman Dennis that rented me the truck couldn't have been more nice and helpful, he was very knowledgeable of the equipment I needed for my move - AMERICAN SELF STORAGE #5 was AWESOME! Will use for sure in the future!Tim M.
The employees at this location were great! But the head/corporate office sucks! I had a truck rented for 2 days and the head/corporate office took it away from this local location just because they wanted to. When a person secures a reservation they expect to have the product the times they reserved it. I was present when the employee contacted "the office" and "the office" attitude about the situation was "too bad-so sad". The local employee told them that I was affected by their decision to give the truck to someone else after he confirmed my reservation..he was not happy either. But did the best he could. You guys need to learn what customer service is! Again, the employee(s) at 2111 E. Alameda were outstanding..."the office" sucks!PAMELA J.
Working with Dennis & Tina at this location was a breeze. They were courteous and professional.Brian C.
El cliente no dejó un comentario.Haley D.
El cliente no dejó un comentario.Steve M.
El cliente no dejó un comentario.Lorie F.
El cliente no dejó un comentario.Kim B.
Made reservation and arrived and truck had been double booked and was no available was send to another location across town and was given wrong size that cost moreAlicia L.
El cliente no dejó un comentario.GEORGE B.
El cliente no dejó un comentario.Dakota M.
The service was wonderful.Kathiren P.
The rental was not clean from the outside. It had dead bugs splatters all over the windshield. The rental bed wasn't clean either. I had to sweep it before loading my stuff. The rental fuel gauge is not working properly, I had to over fell the tank (50$) worth and yet the gauge was showing half tank after I started driving again it started slowly to increase and yet it still doesn't show full tank after I got the receipt.Cameron J.
There is nothing for me to comment for y'all to improve the location off E . Alameda st norman, ok this one of the best U-Haul stores i had to dill with !!!!!! (Chris Reed)christopher R.
El cliente no dejó un comentario.Elisabeth O.
Nothing, staff was very helpful.todd D.
Gas readings were wrong, and gave me a truck to go cross country approximately 700 miles, that had a 143000 plus miles, but I made it.Gary H.
When calling the customer to confirm the reservation, please leave a voicemail so your call can be returned if the customer is not available when you call.Steve M.
This location had a great representative, who was friendly but very professional. Equipment was in great shape and the truck was very clean.Jeremy C.
El cliente no dejó un comentario.Gary H.
El cliente no dejó un comentario.Bradford M.
Excellent service all around!DEBRA B.
Amazing helpful and extremely nice wouldn't rent from anywhere elseJamie P.
El cliente no dejó un comentario.
The attendants were extremely kind & helpful. The location however dis not allow for more than two parking spaces, which I found unrealistic. In addition, the truck that I was provided had not been cleaned out, and smelled of fish. I had to spray with disinfecting deodorizer just to drive the truck.Marisela A.
El cliente no dejó un comentario.Pam G.
El cliente no dejó un comentario.CHRIS A.
El cliente no dejó un comentario.Brady D.
The staff was very helpful & courteous. Worked well for us.TIM L.
they really went over and above.Lisa C.
El cliente no dejó un comentario.FRANCISCO M.
El cliente no dejó un comentario.Harry S.
No one on return site and our bill magically went up approximately $40, smoke and mirror operation, extremely disappointed.GREG B.
El cliente no dejó un comentario.Robyn T.
I scheduled a truck at 1 and show up a few minutes late. And they were closed. I called the place and no one answers, then a lady comes out and asked what I wanted. I then told her I scheduled pick up at 1. And she said it was her lunch. Very rude and acted like I was a bother. After we get thru the process( that I already did online) and she tells me to make sure it's stays swept out. Get I. The truck and it is filthy!!! Disgusting. Ashes and trash in the truck. And the back of the uhaul was even worse. I am in disbelief about how bad the customer service is and how nasty the truck was. And I had to pay more here than any other uhaul. I only came here because my regular uhaul place didn't have my size truck. DO NOT RECOMMEND.Britney T.
The owner/managers were awesome. They were very helpful and made the process so easy!!Robyn T.