Customer Reviews for American Self Storage #20
(U-Haul Neighborhood Dealer)

274 reviews

1701 Tower Dr   Moore, OK 73160

(405) 799-4677

Office Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    9:30 am–12:30 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(405) 799-4677

1701 Tower Dr
Moore, OK 73160

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    9:30 am–12:30 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

I asked to have in person pick up but no one was there, so had to call number on door no one answered. Called U-hauls 800 number to get things straightened out. Then had to used website to pick up truck. That was a pain website was lagging. Took over 45 minutes to pickup truck just to find out they didn't give us the utility dolly.

Beatrice Yates 
Rating:
4.0

Uhaul was clean on the inside, with the smell of cat litter. Box truck was in okay condition, quite a decent bit of exterior damage not shown in pictures when picked up

John Bennett 
Rating:
5.0

Customer did not leave a comment.

McKenzie Kraeger 
Rating:
5.0

Very kind and gracious person that helped me. She was a delight to speak with. She was understanding of my poor rental experience.

Michael Sucharski 
Rating:
4.0

The manager was extremely helpful and pleasant to do business with.

Dean Willingham 
Rating:
5.0

Customer did not leave a comment.

Teri Schomp 
Rating:
5.0

The very nice UHaul clerk did not explain the gas requirements very well which left us confused when we turned in the UHaul vehicle. And, the check engine light stayed on while we used the vehicle. There wasn't an explanation for that problem until we turned it in. So, just basic communication issues.

Pamela Holt 
Rating:
5.0

Customer did not leave a comment.

Lena Galloway 
Rating:
1.0

This was the worst experience I have ever had. I will never use a U-Haul again, or recommend it anymore. The fees they add on are ridiculous and overpriced. I was missing 2 dollys and the lady I talked to on the phone was extremely unprofessional. She didn’t help me at all, was advising me to go to another U-Haul store and calling before I go to see if they have dollys but to “ be aware you can call but they probably won’t have any dollys even though they said they do” customer service was not helpful, not sympathetic. Said that “ we never know where our dollys are and shouldn’t be selling them anymore. We relied on these dollys as we were moving, had to extend another day with the U-Haul because i was on hold for an hour without dollys and didn’t have enough time ti move everything. We had to go to home depot and take time from moving to do that. So we had to extend the U-Haul, because of your guys mess up. So frustrating. So unprofessional and will never use a U-Haul again.

Kayden Camp 
Rating:
4.0

Customer did not leave a comment.

Deborah Collins 
Rating:
5.0

Best customer service ever, I found me a new place to rent my favorite kind of truck company Thank you

Jennifer Ortega 
Rating:
5.0

Need to have some process to rent vehicle that does not involve use of a smart phone.

Linda Bateman 
Rating:
3.0

The office was unkept and not clean. Looks like items taken out of storage were used in the office. The box truck we used was full of dog hair too.

Sheila Ryan 
Rating:
5.0

Customer did not leave a comment.

LIBERTY WALLACE 
Rating:
5.0

Customer did not leave a comment.

Anthony Delgado 
Rating:
4.0

Onsite staff was very friendly, helpful & knowledgeable. Very good rental experience.

William Dunlap 
Rating:
5.0

Vary friendly and efficient. I would use this location again. 👍

Tom Poyser 
Rating:
3.0

Employee was late. But it was rainy so I’m sure traffic played a part. The truck squealed like a belt was messed up. The front of the cargo area leaked and got all my stuff towards the front soaked from the weather. I got a uhaul so it wouldn’t get wet, but it still got wet.

Christian Richardson 
Rating:
5.0

Staff was excellent!

Ken Kerby 
Rating:
5.0

The lady that runs this location was amazingly helpful and got us what we needed and out the door so we could begin our move! I was very impressed!!!

Melanie Borden 
Rating:
5.0

Excellent Customer Service.

Manuel Berrios 
Rating:
5.0

Customer did not leave a comment.

Hollye Arce 
Rating:
5.0

Customer did not leave a comment.

Chen Jianquan 
Rating:
5.0

Customer did not leave a comment.

John FOSTER 
Rating:
5.0

Customer did not leave a comment.

CORENNIA HOLLAND 
Rating:
5.0

Everything was great! Deborah is a fantastic customer service agent! Truck worked great, and was as advertised.

Ricardo Carrizosa 
Rating:
5.0

Nicest uhaul I’ve rented

Mike Rosati 
Rating:
4.0

Customer did not leave a comment.

Trevor Lohr 
Rating:
5.0

Customer did not leave a comment.

angela watson 
Rating:
3.0

Customer did not leave a comment.

Candy Johnston 
Rating:
5.0

Customer did not leave a comment.

angela watson 
Rating:
3.0

Customer did not leave a comment.

Daniel Bryant 
Rating:
3.0

I rented a 26 foot truck. It ran good and AC was excellent. But the ram we fought for 2 days. It came out real easy but when you tried to lock it in place it took of us to lift it up to lock it in place it would not lock. The locking mechanism didn't work. Then when we slide it back it would not work correctly. Then when I tried starting the truck you had to juggle the key up and down because the key would not turn. Ford's same old problem I had when I first bought Fords was still there after 45 years. The Neutral Safety Switch wouldn't let the key to turn. Sorry to complain but the truck needs some work badly. The lady that helped me was a jewel. She did everything to help me. But moving all the furniture we didn't need a truck not working correctly.

Dennis Morrow 
Rating:
5.0

Customer did not leave a comment.

Russell Orton 
Rating:
1.0

American self storage charged me an extra trip because she entered my return day as the samosas the checked the truck in, which is not correct. I dropped the truck at 7/10 around 4 p.m. & put keys in lock box just like the lady in Antlers told me to do. Their surveillance should be able to verify. Also she said the tank was empty. It appeared to be on a quarter of a tank when I dropped it off on 7/10. If I need to pay the 30.00 fee for gas difference that is fine, but charging me 159 dollars is wrong.

Emily Antine 
Rating:
4.0

Customer did not leave a comment.

tosha tuzon 
Rating:
5.0

Customer did not leave a comment.

Michael Berry 
Rating:
1.0

When I rented this truck I requested four days and she charged me for five. She told me she couldn't change it and would have to call someone. I wanted to wait to take the truck until the charge was corrected but she assured me it would be taken care of. I have since called her and my overcharge still has not been corrected. I only had the truck for four days which is what I requested!

Martha Grantham 
Rating:
5.0

Customer did not leave a comment.

Mary Simon 
Rating:
4.0

Customer did not leave a comment.

jerry Morris 
Rating:
5.0

Customer did not leave a comment.

BRIAN BOOKER 
Rating:
5.0

Customer did not leave a comment.

STACEY EDDLEMAN 
Rating:
3.0

Clean the truck cab of food debris and trash. Ensure the fuel tank is full. The fuel level was just above a quarter of a tank.

Robert Stephenson 
Rating:
5.0

The lady was very understanding that we only picked up one furniture dolly, not two like we had ordered.

Jacob Phillips 
Rating:
5.0

Customer did not leave a comment.

REGINA PENDERGRAFT 
Rating:
5.0

Not anything Very helpful and nice

Mary Rolston 
Rating:
5.0

Thankyou for all your help

Torcha Hamilton 
Rating:
3.0

The service was excellent.

Michael Franklin 
Rating:
5.0

Customer did not leave a comment.

Jennifer Spitz 
Rating:
5.0

the lady at the front desk is AMAZING! so sweet and kind! ❤️

DANIELLE PERRY 
Rating:
5.0

Customer did not leave a comment.

Jerusha Maxwell 
Rating:
5.0

Customer did not leave a comment.

Tonya Marti 
Rating:
1.0

Actually clean out the trucks or make sure they’re clean

Nathan Koehler 
Rating:
2.0

The truck was filthy. The location opened late. I cleaned the truck out as best I could after I finally got it. Couldn’t wait any longer. The lady even admitted she knew I was coming but. The truck itself had an alignment problem. If you didn’t hold it with a death grip, it would send you far right in a mere second. Not fun driving.

SUNNY TYRNEY 
Rating:
4.0

Provide a monitor to show charges as they are entered and a menu of other options with costs to provide knowledge of the things you have for sale. Such as boxes, moving pads, even labor by the hour!

SAMMY MCELVANY 
Rating:
3.0

We were charged for 2 days rental on an appliance dolly that we had for 5 hours. Totally a scam ripping people off when in general moving is expensive. Not Happy!!!!!!!

Ernest DeWitt 
Rating:
3.0

We requested a small dolly. When we arrived we were told one was not available, however we were still charged the $7.00 for it even though I noted on my return truck document that we did not receive. A representative was suppose to contact me and never did. It took a month to get the final invoice and the charge is still there. Waited 30 min on hold to speak to someone and never got through. The experience was fair. I believe the location, a storage facility, just isn't all that interested in the UHaule customers.

MARK COUCH 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER PURSLEY 
Rating:
5.0

Lady at the location was extremely helpful

Barron lange 
Rating:
5.0

Customer did not leave a comment.

Sandra Rose 
Rating:
5.0

Customer did not leave a comment.

JOELDA HIGGS 
Rating:
5.0

Customer did not leave a comment.

OMAR WRIGHT 
Rating:
5.0

Customer did not leave a comment.

VICKI SCRUGGS 
Rating:
5.0

I will rent again as long as uhaul has people of this caliber..

Clint Robinson 
Rating:
5.0

Customer did not leave a comment.

RICHARD NEALY 
Rating:
5.0

The truck I received was way bigger than the truck I reserved. I also had to go to a location that was several miles further than the location I reserved it at. I did not want to drive a 26’ truck over 1000 miles, nor did I want to pay the extra gas money, as that was not in my budget. The lady at the rental place was wonderful, but my overall experience was very frustrating.

Sandi Simpson 
Rating:
1.0

Debra didn’t know how to do her job . Then accused me of stealing the trailer ! I gave credit card info and copy of driver’s license that’s a strange way to steal a trailer !

William Langenegger 
Rating:
5.0

Have an alternate option to using solely the website to check things out. I had massive problems using the 24/7 check in option. The location's office was also under renovations so checking in on the computer was out. The office manager also had issues getting the website to work and eventually had to call in to check out the truck. This wound up delaying my trip significantly.

Hilare Melte 
Rating:
5.0

Customer did not leave a comment.

yuang lin 
Rating:
1.0

I was charged for equipment i didnt even use (furniture pads and a dolly). The lady in the front office was not very helpful and it seemed like she didnt know what she was doing. It took us almost an hour to get the uhaul check out ao that we could leave.

MELISSA RIGGS 
Rating:
1.0

Never got out cash deposit back!!

Curtis Parker-Woods 
Rating:
5.0

All is good

Jimmy Watson 
Rating:
5.0

Quick and friendly guy.

Keith Gehres 
Rating:
5.0

Very quick and easy process. Gentleman that assisted me was polite and expeditious.

Jimmy Pearman 
Rating:
5.0

Quick, friendly service!

Liana Whitehead 
Rating:
5.0

Customer did not leave a comment.

Jay Wells 
Rating:
5.0

Davis was very friendly and helpful.

Christi Herrod 
Rating:
5.0

Very simple and convenient to use

Coty Bliss 
Rating:
5.0

Customer did not leave a comment.

JANICE OLDHAM 
Rating:
5.0

Customer did not leave a comment.

Jason Fenner 
Rating:
4.0

Customer did not leave a comment.

Jason Fenner 
Rating:
5.0

Customer did not leave a comment.

Kyleigh Earl 
Rating:
5.0

Customer did not leave a comment.

Rachel Combs 
Rating:
5.0

Very patient and friendly. New and cleaner truck was rented to me.

KATIE HALSTEAD 
Rating:
5.0

Customer did not leave a comment.

Audra Fox 
Rating:
5.0

Customer did not leave a comment.

Marcy Fowler 
Rating:
5.0

Customer did not leave a comment.

Rick Deer 
Rating:
5.0

Good

Santiago Salazar 
Rating:
5.0

David was awesome

Jerry Divine 
Rating:
5.0

Customer did not leave a comment.

Edward Hauser 
Rating:
5.0

Customer did not leave a comment.

John Alicandro 
Rating:
5.0

The gentleman who ran the drop off location was very personable and made the drop off easy and smooth. He also took initiative to get the drop off date and time corrected with the pick up location and reservationist.

Delena Magness 
Rating:
5.0

All works well

Benjamin Butler 
Rating:
5.0

Being new to the state of Oklahoma, I was full of questions and this guy had ALL OF THE ANSWERS!! Super nice and pleasant guy!!

Johnny Sparks 
Rating:
5.0

Customer did not leave a comment.

Tiara Moore 
Rating:
5.0

Track that I drove is little too old, Handling is little too loose.

Danny Chung 
Rating:
5.0

Customer did not leave a comment.

Doby Nunley 
Rating:
5.0

Customer did not leave a comment.

Charles Titus jr 
Rating:
2.0

No signs or anything to let me know I was in the right place. They were closed at 1:30 in the afternoon for lunch, but someone happened to show before I just used the drop box. The guy didnt bother to inspect the truck at all and was fairly rude about it. If I get an additional charge I am going to pretty angry.

Jared Bryce 
Rating:
5.0

Great experience overall. Great guy

Timothy Davis 
No reviews have been submitted for this location.

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