Customer Reviews for American Self Storage #20
(U-Haul Neighborhood Dealer)

257 comentarios

1701 Tower Dr   Moore, OK 73160

(405) 799-4677

Horario

  • Monday–Friday
    9 a. m. - 1 p. m. / 2 p. m. - 6 p. m.
  • Sábado
    9:30 a. m. - 12:30 p. m.
  • Domingo
    Cerrado

Servicios en esta ubicación:

Contáctanos

(405) 799-4677

1701 Tower Dr
Moore, OK 73160

Servicios en esta ubicación:

Horario

  • Monday–Friday
    9 a. m. - 1 p. m. / 2 p. m. - 6 p. m.
  • Sábado
    9:30 a. m. - 12:30 p. m.
  • Domingo
    Cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

Employee was late. But it was rainy so I'm sure traffic played a part. The truck squealed like a belt was messed up. The front of the cargo area leaked and got all my stuff towards the front soaked from the weather. I got a uhaul so it wouldn't get wet, but it still got wet.

Christian R. 
Clasificación:
5.0

Staff was excellent!

Ken K. 
Clasificación:
5.0

The lady that runs this location was amazingly helpful and got us what we needed and out the door so we could begin our move! I was very impressed!!!

Melanie B. 
Clasificación:
5.0

Excellent Customer Service.

Manuel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hollye A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chen J. 
Clasificación:
5.0

El cliente no dejó un comentario.

John F. 
Clasificación:
5.0

El cliente no dejó un comentario.

CORENNIA H. 
Clasificación:
5.0

Everything was great! Deborah is a fantastic customer service agent! Truck worked great, and was as advertised.

Ricardo C. 
Clasificación:
5.0

Nicest uhaul I've rented

Mike R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Trevor L. 
Clasificación:
5.0

El cliente no dejó un comentario.

angela W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Candy J. 
Clasificación:
5.0

El cliente no dejó un comentario.

angela W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Daniel B. 
Clasificación:
3.0

I rented a 26 foot truck. It ran good and AC was excellent. But the ram we fought for 2 days. It came out real easy but when you tried to lock it in place it took of us to lift it up to lock it in place it would not lock. The locking mechanism didn't work. Then when we slide it back it would not work correctly. Then when I tried starting the truck you had to juggle the key up and down because the key would not turn. Ford's same old problem I had when I first bought Fords was still there after 45 years. The Neutral Safety Switch wouldn't let the key to turn. Sorry to complain but the truck needs some work badly. The lady that helped me was a jewel. She did everything to help me. But moving all the furniture we didn't need a truck not working correctly.

Dennis M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell O. 
Clasificación:
1.0

American self storage charged me an extra trip because she entered my return day as the samosas the checked the truck in, which is not correct. I dropped the truck at 7/10 around 4 p.m. & put keys in lock box just like the lady in Antlers told me to do. Their surveillance should be able to verify. Also she said the tank was empty. It appeared to be on a quarter of a tank when I dropped it off on 7/10. If I need to pay the 30.00 fee for gas difference that is fine, but charging me 159 dollars is wrong.

Emily A. 
Clasificación:
4.0

El cliente no dejó un comentario.

tosha T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
1.0

When I rented this truck I requested four days and she charged me for five. She told me she couldn't change it and would have to call someone. I wanted to wait to take the truck until the charge was corrected but she assured me it would be taken care of. I have since called her and my overcharge still has not been corrected. I only had the truck for four days which is what I requested!

Martha G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary S. 
Clasificación:
4.0

El cliente no dejó un comentario.

jerry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

STACEY E. 
Clasificación:
3.0

Clean the truck cab of food debris and trash. Ensure the fuel tank is full. The fuel level was just above a quarter of a tank.

Robert S. 
Clasificación:
5.0

The lady was very understanding that we only picked up one furniture dolly, not two like we had ordered.

Jacob P. 
Clasificación:
5.0

El cliente no dejó un comentario.

REGINA P. 
Clasificación:
5.0

Not anything Very helpful and nice

Mary R. 
Clasificación:
5.0

Thankyou for all your help

Torcha H. 
Clasificación:
3.0

The service was excellent.

Michael F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer S. 
Clasificación:
5.0

the lady at the front desk is AMAZING! so sweet and kind! ❤️

DANIELLE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerusha M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tonya M. 
Clasificación:
1.0

Actually clean out the trucks or make sure they're clean

Nathan K. 
Clasificación:
2.0

The truck was filthy. The location opened late. I cleaned the truck out as best I could after I finally got it. Couldn't wait any longer. The lady even admitted she knew I was coming but. The truck itself had an alignment problem. If you didn't hold it with a death grip, it would send you far right in a mere second. Not fun driving.

SUNNY T. 
Clasificación:
4.0

Provide a monitor to show charges as they are entered and a menu of other options with costs to provide knowledge of the things you have for sale. Such as boxes, moving pads, even labor by the hour!

SAMMY M. 
Clasificación:
3.0

We were charged for 2 days rental on an appliance dolly that we had for 5 hours. Totally a scam ripping people off when in general moving is expensive. Not Happy!!!!!!!

Ernest D. 
Clasificación:
3.0

We requested a small dolly. When we arrived we were told one was not available, however we were still charged the $7.00 for it even though I noted on my return truck document that we did not receive. A representative was suppose to contact me and never did. It took a month to get the final invoice and the charge is still there. Waited 30 min on hold to speak to someone and never got through. The experience was fair. I believe the location, a storage facility, just isn't all that interested in the UHaule customers.

MARK C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER P. 
Clasificación:
5.0

Lady at the location was extremely helpful

Barron L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOELDA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

OMAR W. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICKI S. 
Clasificación:
5.0

I will rent again as long as uhaul has people of this caliber..

Clint R. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD N. 
Clasificación:
5.0

The truck I received was way bigger than the truck I reserved. I also had to go to a location that was several miles further than the location I reserved it at. I did not want to drive a 26' truck over 1000 miles, nor did I want to pay the extra gas money, as that was not in my budget. The lady at the rental place was wonderful, but my overall experience was very frustrating.

Sandi S. 
Clasificación:
1.0

Debra didn't know how to do her job . Then accused me of stealing the trailer ! I gave credit card info and copy of driver's license that's a strange way to steal a trailer !

William L. 
Clasificación:
5.0

Have an alternate option to using solely the website to check things out. I had massive problems using the 24/7 check in option. The location's office was also under renovations so checking in on the computer was out. The office manager also had issues getting the website to work and eventually had to call in to check out the truck. This wound up delaying my trip significantly.

Hilare M. 
Clasificación:
5.0

El cliente no dejó un comentario.

yuang L. 
Clasificación:
1.0

I was charged for equipment i didnt even use (furniture pads and a dolly). The lady in the front office was not very helpful and it seemed like she didnt know what she was doing. It took us almost an hour to get the uhaul check out ao that we could leave.

MELISSA R. 
Clasificación:
1.0

Never got out cash deposit back!!

Curtis P. 
Clasificación:
5.0

All is good

Jimmy W. 
Clasificación:
5.0

Quick and friendly guy.

Keith G. 
Clasificación:
5.0

Very quick and easy process. Gentleman that assisted me was polite and expeditious.

Jimmy P. 
Clasificación:
5.0

Quick, friendly service!

Liana W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay W. 
Clasificación:
5.0

Davis was very friendly and helpful.

Christi H. 
Clasificación:
5.0

Very simple and convenient to use

Coty B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANICE O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jason F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyleigh E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel C. 
Clasificación:
5.0

Very patient and friendly. New and cleaner truck was rented to me.

KATIE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Audra F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcy F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick D. 
Clasificación:
5.0

Bueno

Santiago S. 
Clasificación:
5.0

David was awesome

Jerry D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John A. 
Clasificación:
5.0

The gentleman who ran the drop off location was very personable and made the drop off easy and smooth. He also took initiative to get the drop off date and time corrected with the pick up location and reservationist.

Delena M. 
Clasificación:
5.0

All works well

Benjamin B. 
Clasificación:
5.0

Being new to the state of Oklahoma, I was full of questions and this guy had ALL OF THE ANSWERS!! Super nice and pleasant guy!!

Johnny S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiara M. 
Clasificación:
5.0

Track that I drove is little too old, Handling is little too loose.

Danny C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doby N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles T. 
Clasificación:
2.0

No signs or anything to let me know I was in the right place. They were closed at 1:30 in the afternoon for lunch, but someone happened to show before I just used the drop box. The guy didnt bother to inspect the truck at all and was fairly rude about it. If I get an additional charge I am going to pretty angry.

Jared B. 
Clasificación:
5.0

Great experience overall. Great guy

Timothy D. 
Clasificación:
5.0

Mr David was very nice and extremely friendly! I will definitely be going back!

Vanida M. 
Clasificación:
3.0

Not overly helpful when there was an issue with the reservation of a dolly

April A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brent C. 
Clasificación:
5.0

David Moore was great. He provided all the information related from mileage to accessories. Great experience

Sebastien C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaytlynn K. 
Clasificación:
4.0

Manager was great. Prices seemed too high-but I never compared to competition.

Dennis G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARRELL S. 
Clasificación:
5.0

During our recent move we rented a uhaul twice once from the location at I-35 once from this location the first truck from I-35 and 59th it was dirty and we we're not sure it would make the trip. The second time from this location totally a pleasure do business with clean and well kept I would recommend this location always. It was a complete pleasure and safe experience. I will always go to this location in the future!!!! 5 stars all the way!!!!

LINDA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Suzanne T. 
Clasificación:
4.0

I don't appreciate the extra charge that was on my card. I understood everything was fine when i left the location.

MONTE G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
3.0

Make sure your system updates faster. The manager almost wouldn't accept the truck because we weren't showing on his system. He had to call to know we had arranged that as our drop off location. He was helpful but was in a tight spot since he was at capacity. He confirmed that he would not have rented us a truck that had any kind of maintenance indicator lights.

Whitney R. 
Clasificación:
5.0

NOTHING

wayne P. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
5.0

Nothing, the gentleman was amazing.

Jonathan B. 
Clasificación:
5.0

Nothing. Great service and David went out of his way to help me understand the process. Very professional and nice.

Judy P. 
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