We were charged for 2 days rental on an appliance dolly that we had for 5 hours. Totally a scam ripping people off when in general moving is expensive. Not Happy!!!!!!!Ernest D.
Customer Reviews for American Self Storage #20
(U-Haul Neighborhood Dealer)
Moore, OK 73160
Services at this Location:
- Monday - Friday:
9 am - 1 pm / 2 pm - 6 pm
9:30 am - 12:30 pm
Special Operating Hours
- 12/24/2021 - 12/25/2021: Closed
- 12/31/2021 - 1/1/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We requested a small dolly. When we arrived we were told one was not available, however we were still charged the $7.00 for it even though I noted on my return truck document that we did not receive. A representative was suppose to contact me and never did. It took a month to get the final invoice and the charge is still there. Waited 30 min on hold to speak to someone and never got through. The experience was fair. I believe the location, a storage facility, just isn't all that interested in the UHaule customers.MARK C.
Customer did not leave a comment.CHRISTOPHER P.
Lady at the location was extremely helpfulBarron L.
Customer did not leave a comment.Sandra R.
Customer did not leave a comment.JOELDA H.
Customer did not leave a comment.OMAR W.
Customer did not leave a comment.VICKI S.
I will rent again as long as uhaul has people of this caliber..Clint R.
Customer did not leave a comment.RICHARD N.
The truck I received was way bigger than the truck I reserved. I also had to go to a location that was several miles further than the location I reserved it at. I did not want to drive a 26' truck over 1000 miles, nor did I want to pay the extra gas money, as that was not in my budget. The lady at the rental place was wonderful, but my overall experience was very frustrating.Sandi S.
Debra didn't know how to do her job . Then accused me of stealing the trailer ! I gave credit card info and copy of driver's license that's a strange way to steal a trailer !William L.
Have an alternate option to using solely the website to check things out. I had massive problems using the 24/7 check in option. The location's office was also under renovations so checking in on the computer was out. The office manager also had issues getting the website to work and eventually had to call in to check out the truck. This wound up delaying my trip significantly.Hilare M.
Customer did not leave a comment.yuang L.
I was charged for equipment i didnt even use (furniture pads and a dolly). The lady in the front office was not very helpful and it seemed like she didnt know what she was doing. It took us almost an hour to get the uhaul check out ao that we could leave.MELISSA R.
Never got out cash deposit back!!Curtis P.
All is goodJimmy W.
Quick and friendly guy.Keith G.
Very quick and easy process. Gentleman that assisted me was polite and expeditious.Jimmy P.
Quick, friendly service!Liana W.
Customer did not leave a comment.Jay W.
Davis was very friendly and helpful.Christi H.
Very simple and convenient to useCoty B.
Customer did not leave a comment.JANICE O.
Customer did not leave a comment.Jason F.
Customer did not leave a comment.Jason F.
Customer did not leave a comment.Kyleigh E.
Customer did not leave a comment.Rachel C.
Very patient and friendly. New and cleaner truck was rented to me.KATIE H.
Customer did not leave a comment.Audra F.
Customer did not leave a comment.Marcy F.
Customer did not leave a comment.Rick D.
David was awesomeJerry D.
Customer did not leave a comment.Edward H.
Customer did not leave a comment.John A.
The gentleman who ran the drop off location was very personable and made the drop off easy and smooth. He also took initiative to get the drop off date and time corrected with the pick up location and reservationist.Delena M.
All works wellBenjamin B.
Being new to the state of Oklahoma, I was full of questions and this guy had ALL OF THE ANSWERS!! Super nice and pleasant guy!!Johnny S.
Customer did not leave a comment.Tiara M.
Track that I drove is little too old, Handling is little too loose.Danny C.
Customer did not leave a comment.Doby N.
Customer did not leave a comment.Charles T.
No signs or anything to let me know I was in the right place. They were closed at 1:30 in the afternoon for lunch, but someone happened to show before I just used the drop box. The guy didnt bother to inspect the truck at all and was fairly rude about it. If I get an additional charge I am going to pretty angry.Jared B.
Great experience overall. Great guyTimothy D.
Mr David was very nice and extremely friendly! I will definitely be going back!Vanida M.
Not overly helpful when there was an issue with the reservation of a dollyApril A.
Customer did not leave a comment.Brent C.
David Moore was great. He provided all the information related from mileage to accessories. Great experienceSebastien C.
Customer did not leave a comment.MICHAEL S.
Customer did not leave a comment.Kaytlynn K.
Manager was great. Prices seemed too high-but I never compared to competition.Dennis G.
Customer did not leave a comment.MARRELL S.
During our recent move we rented a uhaul twice once from the location at I-35 once from this location the first truck from I-35 and 59th it was dirty and we we're not sure it would make the trip. The second time from this location totally a pleasure do business with clean and well kept I would recommend this location always. It was a complete pleasure and safe experience. I will always go to this location in the future!!!! 5 stars all the way!!!!LINDA L.
Customer did not leave a comment.Suzanne T.
I don't appreciate the extra charge that was on my card. I understood everything was fine when i left the location.MONTE G.
Customer did not leave a comment.Michael B.
Make sure your system updates faster. The manager almost wouldn't accept the truck because we weren't showing on his system. He had to call to know we had arranged that as our drop off location. He was helpful but was in a tight spot since he was at capacity. He confirmed that he would not have rented us a truck that had any kind of maintenance indicator lights.Whitney R.
Customer did not leave a comment.William M.
Nothing, the gentleman was amazing.Jonathan B.
Nothing. Great service and David went out of his way to help me understand the process. Very professional and nice.Judy P.
Customer did not leave a comment.Keith M.
Absolutely Nothing, great experience and customer serviceLOGAN Y.
Customer did not leave a comment.Clayton W.
Customer did not leave a comment.JUDSON M.
Awesome customer service, so friendly, helpful and professionalShelley K.
The staff member here was very professional and spent some time explaining the different packaging and pricing options so that we could find the one that would best meet our needs. I felt like a valued customer and that the staff here had my best interest at heart and not just seeing how many add ons they could talk me into.Justin R.
Great service. Very helpful. Explained entire process. No surprises!Billy R.
Customer did not leave a comment.Walter S.
The website was difficulty to use, however, Mr. David Moore was excellent at helping us get the truck and its paperwork in line. He's very considerate and patient. He went above & beyond to help us. Will definitely use this location again in the future for renting Uhaul's.Gregory L.
The guy at the rental place was very nice and he went out of his to help. I would highly recommend this location.Donna H.
Customer did not leave a comment.Duane P.
Customer did not leave a comment.JAMES D.
Customer did not leave a comment.carol H.
Great guy at counter recommended insurance better than the corporate uhaul store in Del City were they dont tell customers about insurance.kevin R.
Customer did not leave a comment.ralph H.
Property manager David Moore was extremely helpful. He made it very easy to return the rental truck. Especially since I was scheduled to drop off at another location ...Thanks David! Will definitely recommend you!angie W.
The gentleman that we dealt with was very kind and made the drop off very easy after a long day of moving!!! Thanks!!!Andrea P.
Customer did not leave a comment.christine W.
David helped us out and was very nice. He's a great guy.Deborah I.
David was friendly and helpful. 5 Stars for sure.Joseph M.
Very professional and thorough. Great facilities.BRAD W.
Nothing, it was a great experience.Ryan C.
Great service very friendly, very easy process.CARL W.
Customer did not leave a comment.Kristan C.
Customer did not leave a comment.Alfred J.
Super nice guy! Very helpful and good service.Nicholas A.
Customer did not leave a comment.Michael D.
Customer did not leave a comment.Hunter M.
Customer did not leave a comment.Clark B.
David communicated effectively and was very responsive to my concernsTerry W.
I would have a sign that says no smoking in the trucksWaleed A.
David was professional and friendly. Great place to do business!BARRY C.
Customer did not leave a comment.PATRICIA M.
Customer did not leave a comment.Melina T.
I want to pass along my praise and recognition of the man who was there working, I believe his name was Mr. Moore? We were having difficulty utilizing the 24/7 electronic system and Mr. Moore was very helpful. When we inspected the back of the truck prior to taking it, we saw it needed sweeping out and Mr. Moore volunteered to do that, which we declined.Marcella S.
Customer did not leave a comment.Johanna H.
Nothing. Quit, outstanding service!Thomas O.