The truck I received was way bigger than the truck I reserved. I also had to go to a location that was several miles further than the location I reserved it at. I did not want to drive a 26' truck over 1000 miles, nor did I want to pay the extra gas money, as that was not in my budget. The lady at the rental place was wonderful, but my overall experience was very frustrating.
Sandi S.
Customer Reviews for American Self Storage #20
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Debra didn't know how to do her job . Then accused me of stealing the trailer ! I gave credit card info and copy of driver's license that's a strange way to steal a trailer !
William L.Have an alternate option to using solely the website to check things out. I had massive problems using the 24/7 check in option. The location's office was also under renovations so checking in on the computer was out. The office manager also had issues getting the website to work and eventually had to call in to check out the truck. This wound up delaying my trip significantly.
Hilare M.I was charged for equipment i didnt even use (furniture pads and a dolly). The lady in the front office was not very helpful and it seemed like she didnt know what she was doing. It took us almost an hour to get the uhaul check out ao that we could leave.
MELISSA R.Never got out cash deposit back!!
Curtis P.All is good
Jimmy W.Quick and friendly guy.
Keith G.Very quick and easy process. Gentleman that assisted me was polite and expeditious.
Jimmy P.Quick, friendly service!
Liana W.Davis was very friendly and helpful.
Christi H.Very simple and convenient to use
Coty B.Very patient and friendly. New and cleaner truck was rented to me.
KATIE H.Bueno
Santiago S.David was awesome
Jerry D.The gentleman who ran the drop off location was very personable and made the drop off easy and smooth. He also took initiative to get the drop off date and time corrected with the pick up location and reservationist.
Delena M.All works well
Benjamin B.Being new to the state of Oklahoma, I was full of questions and this guy had ALL OF THE ANSWERS!! Super nice and pleasant guy!!
Johnny S.Track that I drove is little too old, Handling is little too loose.
Danny C.No signs or anything to let me know I was in the right place. They were closed at 1:30 in the afternoon for lunch, but someone happened to show before I just used the drop box. The guy didnt bother to inspect the truck at all and was fairly rude about it. If I get an additional charge I am going to pretty angry.
Jared B.Great experience overall. Great guy
Timothy D.Mr David was very nice and extremely friendly! I will definitely be going back!
Vanida M.Not overly helpful when there was an issue with the reservation of a dolly
April A.David Moore was great. He provided all the information related from mileage to accessories. Great experience
Sebastien C.Manager was great. Prices seemed too high-but I never compared to competition.
Dennis G.During our recent move we rented a uhaul twice once from the location at I-35 once from this location the first truck from I-35 and 59th it was dirty and we we're not sure it would make the trip. The second time from this location totally a pleasure do business with clean and well kept I would recommend this location always. It was a complete pleasure and safe experience. I will always go to this location in the future!!!! 5 stars all the way!!!!
LINDA L.I don't appreciate the extra charge that was on my card. I understood everything was fine when i left the location.
MONTE G.Make sure your system updates faster. The manager almost wouldn't accept the truck because we weren't showing on his system. He had to call to know we had arranged that as our drop off location. He was helpful but was in a tight spot since he was at capacity. He confirmed that he would not have rented us a truck that had any kind of maintenance indicator lights.
Whitney R.NOTHING
wayne P.Nothing, the gentleman was amazing.
Jonathan B.Nothing. Great service and David went out of his way to help me understand the process. Very professional and nice.
Judy P.Absolutely Nothing, great experience and customer service
LOGAN Y.Awesome customer service, so friendly, helpful and professional
Shelley K.The staff member here was very professional and spent some time explaining the different packaging and pricing options so that we could find the one that would best meet our needs. I felt like a valued customer and that the staff here had my best interest at heart and not just seeing how many add ons they could talk me into.
Justin R.Great service. Very helpful. Explained entire process. No surprises!
Billy R.The website was difficulty to use, however, Mr. David Moore was excellent at helping us get the truck and its paperwork in line. He's very considerate and patient. He went above & beyond to help us. Will definitely use this location again in the future for renting Uhaul's.
Gregory L.The guy at the rental place was very nice and he went out of his to help. I would highly recommend this location.
Donna H.Great guy at counter recommended insurance better than the corporate uhaul store in Del City were they dont tell customers about insurance.
kevin R.Property manager David Moore was extremely helpful. He made it very easy to return the rental truck. Especially since I was scheduled to drop off at another location ...Thanks David! Will definitely recommend you!
angie W.The gentleman that we dealt with was very kind and made the drop off very easy after a long day of moving!!! Thanks!!!
Andrea P.David helped us out and was very nice. He's a great guy.
Deborah I.David was friendly and helpful. 5 Stars for sure.
Joseph M.Very professional and thorough. Great facilities.
BRAD W.Nothing, it was a great experience.
Ryan C.Great service very friendly, very easy process.
CARL W.Super nice guy! Very helpful and good service.
Nicholas A.Nada
jeff C.David communicated effectively and was very responsive to my concerns
Terry W.I would have a sign that says no smoking in the trucks
Waleed A.David was professional and friendly. Great place to do business!
BARRY C.I want to pass along my praise and recognition of the man who was there working, I believe his name was Mr. Moore? We were having difficulty utilizing the 24/7 electronic system and Mr. Moore was very helpful. When we inspected the back of the truck prior to taking it, we saw it needed sweeping out and Mr. Moore volunteered to do that, which we declined.
Marcella S.Nothing. Quit, outstanding service!
Thomas O.They made it easy to move
nicky C.Customer service was outstanding. Very courteous, informative, friendly, and quick. It couldn't have been easier. Thank you so much. Will definitely visit this U-Haul location for future needs.
Barbara R.David was very helpful and kind. I highly recommend this location. ¡Gracias!
Paul R.The gentleman that worked with us at the Tower Drive location was awesome. He explained everything perfectly and was very helpful. It's men like him that will keep me coming back. Now that being said, I had visited with a lady earlier and she was the opposite. I almost cancelled my truck. I didn't get her name but she was not going to work with me whatsoever. The gentleman saved you.
Buel Wesley B.