Excellent customer service!!! So friendly and explained everything about the contract. Answered all my questions and she made sure I was comfortable with the truck before I left. Upon returning, she greeted me at the door and personally accepted the keys. Most rental locations have little personal interaction, not here - will definitely rent from her again!!! GraciasCindy A.
Customer Reviews for American Self Storage #19
(U-Haul Neighborhood Dealer)
Yukon, OK 73099
Servicios en esta ubicación:
Horarios de la ubicación
- Lunes - Viernes:
9 a. m. - 1 p. m. / 2 p. m. - 6 p. m.
9 a. m. - 1 p. m.
- 9/5/2022: cerrado
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Great customer service thank you!!!Cynthia R.
El cliente no dejó un comentario.Larry T.
In addition to having to drive 98 miles out of our way to pick up the truck, we had to drive 305 miles to Grove City, PA to pick up our requested auto transport. The worst example of poor logistics we've ever seen. HORRIBLE! U-Haul you just lost any future business from us. Penske or Budget next time. Sue, the GM at this location did her level best to help us in our times of need. She is a real gem. Also Mr. & Mrs. Jason Close @ the Close Auto Sales in Grove City, PA were terrific. Unfortunately we had to drive 305 miles to get to them. What happened to U-Haul's guarantees and promises. UP IN SMOKE.Jerry M.
Sue is so knowledgeable & helpful. Great customer service!Rhonda R.
El cliente no dejó un comentario.Mike S.
El cliente no dejó un comentario.Vincent P.
El cliente no dejó un comentario.Todd S.
Everything was perfect. There is nothing you could improve here. She was helpful, friendly, and I appreciate everything!!Brandon C.
It was just a place to drop off, it wasn't marked well at all, no signage to help us, the parking spots had the numbers faded and you couldn't read them. Not appealing at all.Terry P.
Lady was very upset with me for running late. She lectured me because "I almost lost my reservation". I'm not a five year old! I'm an adult! I don't need to be lectured on being on time. Things happen.Benita C.
El cliente no dejó un comentario.Robert K.
El cliente no dejó un comentario.andy W.
El cliente no dejó un comentario.Elizabeth S.
The young lady that was there was hands on and excellent.Robert C.
The agent was there immediately to meet us & remove the trailer from the hitch. Extremely grateful for her timeliness & help. Thank you so much.Tron C.
El cliente no dejó un comentario.Amber Z.
Sue was very helpful and easy to work with. She is a very good communicator and kept in touch throughout the process.Paul M.
El cliente no dejó un comentario.Jefferey S.
There was a mechanical difficulty with the truck that surfaced during the trip. A repair person was dispatched and the difficulty was abated. The difficulty should have been corrected prior to the release of the truck.Mark P.
Make sure customer gets whss as t they ordered with the truck. I ordered 12 moving blankets that were not put into the truck. Butvv C I did get refunded when I turned in the truck.Michelle G.
Best Uhaul location I've ever been to. I wish all of them were exactly like this. Excellent service, fast, friendly, and reasonable.Will D.
El cliente no dejó un comentario.Jeff R.
Great staff very professional.JON T.
El cliente no dejó un comentario.April S.
El cliente no dejó un comentario.Emily F.
Improve customer experience by improving customer service. Multiple messages gone unanswered; very testy service (impatient, rude) to my 83 year old mother after our reservation was changed to this location w/out our consent. After 4 attempts to reconcile this error by phone went unanswered, we were forced to pick up at this location, rather than in Clinton. Aside from the extra mileage of 60+ miles, 5.00 per gal gas, anyone in customer service position should be respectful in their transactions, especially when dealing with our â€œseniorsâ€. I would never endorse this location.Wanetta W.
El cliente no dejó un comentario.Aaron-Jhun S.
Sue was very helpfulPeggy D.
El cliente no dejó un comentario.Gianni V.
El cliente no dejó un comentario.Helena F.
El cliente no dejó un comentario.John E.
During the initial pickup, I checked the box, saying that the cab was clean. Once driving, a half empty Gatorade bottle and multiple paint brushes rolled out from under the seats. The steering was abominably loose. it took almost a quarter turn of the steering wheel to get any output at the wheels, making it extremely difficult to stay in my lane on the freeway. The truck also had an intermittent drone at speeds above 55mph, presumably also due to the steering.Grant R.
El cliente no dejó un comentario.Tabitha D.
El cliente no dejó un comentario.Jackie B.
El cliente no dejó un comentario.Jackie B.
Close this locationDerrick M.
El cliente no dejó un comentario.William T.
El cliente no dejó un comentario.Luke F.
El cliente no dejó un comentario.Christine S.
I'm not sure. The service was excellent!!Dale S.
El cliente no dejó un comentario.Dean G.
Sue goes above and beyond in everything she does at her facility. I'll always use this location for all my storage and moving needs.Tyler M.
Worse I haul experience I've ever hadJESSICA S.
El cliente no dejó un comentario.Travis J.
Owner at Yukon facility went above and beyond for us She was closed but came out and helped us get checked in anyway. She was amazing! 5starsRaquelle P.
El cliente no dejó un comentario.Carrie P.
El cliente no dejó un comentario.Alicia Y.
El cliente no dejó un comentario.Roxann F.
Very helpful and friendlyAnthony W.
The customer service lady was very nice and knowledgeable. Very pleasant. The truck drove great.MaryEllen B.
El cliente no dejó un comentario.SARAH G.
Drop and go was easier than you would ever guess.Frank O.
If I could give Sue 6 Stars I would. She does the absolute best job possible. I will always go to her first for any uhaul needs.DANIEL V.
Absolutely nothingKENNETH G.
El cliente no dejó un comentario.Terry H.
El cliente no dejó un comentario.SARAH G.
El cliente no dejó un comentario.Kimberly F.
El cliente no dejó un comentario.CHARLES S.
El cliente no dejó un comentario.Fernanda D.
Everything was perfect thanks for all the helpAndrew B.
El cliente no dejó un comentario.Denise Y.
El cliente no dejó un comentario.Preston J.
Provide better customer service when dealing with a customer. An offensive comment was made the first time.Kiefer D.
El cliente no dejó un comentario.Alesha G.
El cliente no dejó un comentario.Rick K.
Sue is the worst person I've ever met rude hateful did not provide professional service at all with her lack of professionalism and the stuff that I purchased not being in the truck the movers ended up breaking a lot of my stuff it's horribleMichael M.
The truck leaked and ruined my mattress. I am extremely unsatisfied.Cody D.
This is my go-to uhaul from now on. Sue does an incredible job.William F.
El cliente no dejó un comentario.Rob C.
El cliente no dejó un comentario.Dennis W.
El cliente no dejó un comentario.Rob E.
El cliente no dejó un comentario.Mark W.
We want to thank Mrs. Sue for her help. She was such a blessing because we were at a loss due to difficulties with another Uhaul location. She assisted us with checking in our truck and was so helpful. She was kind, courteous, and professional. 5 star customer service!Jennifer D.
Sue was very kind and professional. The process of picking up and dropping off was so easy. This was by far one of my best experiences renting a moving truck. I will definitely rent from here from now on.Lisa G.
very friendly staff!Sujith N.
El cliente no dejó un comentario.Nick H.
El cliente no dejó un comentario.Crystal M.
El cliente no dejó un comentario.JULIAN R.
El cliente no dejó un comentario.JOHN P.
She was so wonderful. Helpful. And the most positive welcoming personality, espfor an early Saturday morning.Kimber H.
The lady running the place was absolutely wonderful. She was so kind and explained everything about the truck thoroughly. Very pleased with the experience.Naima A.
El cliente no dejó un comentario.Mary H.
El cliente no dejó un comentario.Brad S.
Customer service need work ! No one was around so I dropped the trailer in a area where traffic could still pass around the parking lot the trailer wasn't inspected nor did anyone come outside . The lady opened the office door long enough for me to tell her I left a trailer in the corner then closed it I didn't sign or see any documents . I could have left a damaged trailer for the next person and they wouldn't have known . The place was clean but they need more room for having a Uhaul rental at this location .Tyler T.
Got charged 25 dollars for "gas" when I filled it up before I returned it. Truck was beat up, would not recommend to anyone I know.Colin F.
El cliente no dejó un comentario.ChIen N.
El cliente no dejó un comentario.Steve S.
Great place and very friendly serviceRAYMOND S.
El cliente no dejó un comentario.Twain B.
She was very kind and polite during the experience. Will go back to this location when more rentals are needed.Cameron K.
I put gas in the truck and was still charged, this is just not rightFrank G.
Horrible customer service, unpleasant personnel. I was told to go somewhere else to rent the truck I had reserved several days earlier. I will not be returning to this location and may switch to Ryder when I need these services agsin.Jana D.
Everything was perfectRichard G.
El cliente no dejó un comentario.STARLA E.
El cliente no dejó un comentario.PENNY M.
El cliente no dejó un comentario.FREDDIE C.
El cliente no dejó un comentario.ELIZABETH L.
El cliente no dejó un comentario.DAIVD B.
Sue always does a professional job for her customers at All American Storage.NATHAN S.