Customer Reviews for American Self Storage #19
(U-Haul Neighborhood Dealer)

895 reviews

750 S Ranchwood Blvd   Yukon, OK 73099

(405) 494-1630

Office Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 7 pm
  • Saturday - Sunday:
    9 am–2 pm

Services at this Location:

Contact Us

(405) 494-1630

750 S Ranchwood Blvd
Yukon, OK 73099

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 7 pm
  • Saturday - Sunday:
    9 am–2 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Laketa Gammon 
Rating:
4.0

Keep up the great work. My U-Haul representative was courteous was above and beyond helpful even went out in the rain to connect the tow dolly that I rented. So I give her a plus for customer service and friendly attitude she was great.

John Fagan 
Rating:
5.0

Everything was great except the mobile check in. I don't recommend doing that unless you have to. It makes you jump through alot of extra hoops which takes more time, as well as makes it confusing when dropping off because it will say where to drop your keys in the drop box and then ask you to take pictures of the inside and outside of the truck after that so don't drop your keys off till you know it's complete.

Megan Miller 
Rating:
5.0

Great Customer Service

Robert Reese 
Rating:
1.0

Customer did not leave a comment.

Tanner Halbert 
Rating:
4.0

I used the fuel estimator to return the fuel to the original mark and when I received the final invoice there was 3 additional gallons added to the ticket. I verified prior to using the truck and after I refilled the gas that it was correct and accurate. The truck was clean and ran fine but smelled of exhaust in the cab.

lilly wedman 
Rating:
2.0

The lady was nice and professional, but it was not at 3/4 tank when we received the truck and I only drove it 42 miles and I have a receipt for pumping gas and she STILL charged me for 4 extra gallons? For $15 dollars? Using extra premium I see.

Emerson Martin 
Rating:
5.0

Customer did not leave a comment.

Christopher Wood 
Rating:
4.0

Check in took forever. Over 2 hours that we didn’t have. The woman on the phone was rude and not very helpful.

Jason Vaughn 
Rating:
5.0

just need to put a handle on window so you can roll it up or down effortlessly. Knob is missing. Lady was very nice and accommodating.

Rosemary Davis 
Rating:
5.0

Wonderful experience thanks to Ms Sue in the front office at this location . We will be back .

Jennifer Sargent 
Rating:
5.0

Customer did not leave a comment.

Stuart Schultz 
Rating:
3.0

The lady doing the rental made me feel dishonest when she questioned my picture on my ID.

ROBERTA MOORE 
Rating:
5.0

Not one thing!! 😎

ROGER LANCE 
Rating:
5.0

Customer did not leave a comment.

Randy Sellers 
Rating:
5.0

N/A

Jaqeulin Coleman 
Rating:
4.0

Access to Trailer Jack in the security box outside

RICKY Colvin 
Rating:
5.0

Staff communicated well when my trailer was going to be late. We arranged the pickup for the next day. Very pleasant staff.

Andy McDonald 
Rating:
5.0

So smooth and friendly!!

Sheryl Hazelbaker 
Rating:
5.0

Customer did not leave a comment.

gary massey 
Rating:
5.0

Head light on driver side low beam was out for the time of picking up truck. High beam had a short every time going over bumps one light come on the other goes out.

Lisa Kohuwsky 
Rating:
5.0

This was the best Uhaul experience I have ever had. Sue was absolutely wonderful and very knowledgeable. As long as I live in this area I will always use her for my uhaul rentals.

Stephanie Jackson 
Rating:
5.0

Customer did not leave a comment.

Kelly Mustain 
Rating:
5.0

Customer did not leave a comment.

jon mason 
Rating:
1.0

AWFUL

Hanna Hagler 
Rating:
5.0

I believe her name was Sue and she was wonderful. Very nice and helpful.

Stephanie Jackson 
Rating:
5.0

The owner is a joy to deal with! Love her!

Raynie Vann 
Rating:
5.0

Best customer service ever! Thank you

Tamara Fox 
Rating:
5.0

No improvements, location is great, friendly and well organized & stocked. 5 stars

Anthony Brewer 
Rating:
5.0

No problems at all! And the property manager was nice as could be and very helpful.

Tabatha Floyd 
Rating:
5.0

Customer did not leave a comment.

Scott Stockton 
Rating:
5.0

Customer did not leave a comment.

MICHAEL MILBURN 
Rating:
5.0

The trailers need a hand crank. Require the renter to bring a lock of your choice to lock it so that no one can hook up and off. They must also insure it. Just a friendly idea. Our experience at the location we rented it from was amazing!!! Thank you

Peggy Lancaster 
Rating:
5.0

Experience was good. Sue, the site manager was a pleasure to work with and explained everything clearly.

Arthur Chernak 
Rating:
4.0

Customer did not leave a comment.

Stanley Strong 
Rating:
5.0

The lady was very nice and knowledgeable. She was very down to earth. I want to thank her and U-haul for a great experience!!!

Will Shaw 
Rating:
5.0

The equipment was great and Sue was amazing.

Randy Valverde 
Rating:
1.0

Sue the manager was so incredibly rude to myself and my husband. Threatening to cancel our reservation multiple times and trying to force us to pick up sooner than we were able to and hours before our reserved time. Even though the time was available when we booked she wanted to have us pick up 4 hours before but we were not able to due to working. I will never use U-Haul again because of her. She threatened to cancel our U-Haul over the phone and in a text to me. Then when we arrived to pick up and we’re not late we were actually early she was so rude again! The first word from her to me was “what” instead of hello or something. She walked away from me and went inside and had her closed sign up at not even 7pm. 7pm was our pick up time. She told me to communicate with my husband and not her. I will probably call corporate if no one responds to the review.

Paige Kelley 
Rating:
5.0

Sue was absolutely wonderful to work with. Would not hesitate to rent from this location again! Thank you so much!

Robert Richards 
Rating:
5.0

Customer did not leave a comment.

Nicole Gates 
Rating:
5.0

Customer did not leave a comment.

Dale Dent 
Rating:
5.0

Sue is awesome

Johnny Hunt 
Rating:
4.0

I am still waiting on a call from U-Haul in regards to my drop off location and issue with that manager. 405-885-2722.

DASHA MCDONALD 
Rating:
5.0

Customer service was excellent at this facility.

Gregory Kannady 
Rating:
5.0

Quick and easy, convenient return.

Robert MANCHESTER 
Rating:
5.0

The lady who assisted me with renting my truck was exceptionally kind, professional and so helpful. I cannot say enough good about her.

Timothy Sean Sommer 
Rating:
5.0

Customer did not leave a comment.

Perry Walton 
Rating:
5.0

Customer did not leave a comment.

christina goebel 
Rating:
5.0

Customer did not leave a comment.

January Colbert 
Rating:
5.0

Great experience! Sue was very helpful!

Susan Neely 
Rating:
1.0

I have never been through, so rudely and with such disrespect, but any business I did nothing wrong. I brought my rental back clean with gas and before the end of the time that I had rented it for I was told to go to another U-Haul dealership. In the future not there. I don’t understand. I did nothing wrong that lady Sue is so rude. She probably runs off a lot of customers if I had actually brought it back late or dirty or crashed or without gas I could understand her being that way to me, but I did absolutely nothing wrong, I will not go back there again and I will tell all my friends are ready Holst to never go there

Jason Buchanan 
Rating:
5.0

Be sure all safety equipment is properly hooked up on trailer.

Kim Hartman 
Rating:
5.0

got great service and truck worked as agreed

Chad Fulton 
Rating:
5.0

Customer did not leave a comment.

DASHA GORDON 
Rating:
5.0

Sue was patient and kind in teaching me everything I needed to know to get my move done safely. She is the main reason I will be back for all of my needs.

Alissa Morehead 
Rating:
1.0

Customer did not leave a comment.

Rita Solis 
Rating:
5.0

Customer did not leave a comment.

Stanley Coon 
Rating:
5.0

This location was the best I have ever experienced while using a Uhaul.

Debra Wade 
Rating:
2.0

Staff was not very friendly. Customer service is very important. Need to work on communication skills.

John Robbins 
Rating:
5.0

Customer did not leave a comment.

Richard Welsh 
Rating:
3.0

I said yes to recommending this location to a friend for convenience reasons BUT they may get a little frustrated with the management. I felt management was impatient when it came to confirmation and considering I haven’t done the online checkin before, she was not very informative and communication became challenging when it wasn’t convenient for her.

Annalise Story 
Rating:
5.0

Customer did not leave a comment.

Gary Birge 
Rating:
5.0

Sue was incredible

Kanaan Goldstein 
Rating:
5.0

Customer did not leave a comment.

Christi Ramming 
Rating:
5.0

Customer did not leave a comment.

Thomas Bushman 
Rating:
5.0

Great customer service. Rented from different location and had bad experience. Ranchwood location is awesome

Beverly Mills Arnst 
Rating:
4.0

Very nice lady

Tanita Farmer 
Rating:
5.0

Very enjoyable drop off

james michalis 
Rating:
5.0

I will be using this location again soon sue was very helpful and kind person I hope she is there on my next time thank you

neal williams 
Rating:
5.0

Customer did not leave a comment.

BRADY JAMES 
Rating:
2.0

See above

brenda dye 
Rating:
5.0

I have came back to this location (even though it was farther) just from my previous experience. The customer service here is unbeatable!

Citlalli Santos Juarez 
Rating:
5.0

Customer did not leave a comment.

Sheri Nunn 
Rating:
5.0

Nothing

Taraiza Bennett 
Rating:
5.0

Customer did not leave a comment.

MICHAEL HORN 
Rating:
5.0

Lady that managed the place was very nice and very kind.

Jane Ivey 
Rating:
5.0

Nothing

Randolph Youngbull 
Rating:
5.0

N/a

Tracy Cox 
Rating:
5.0

Keep doing great work

Ralph Petrosky 
Rating:
5.0

Great experience!

James Moore 
Rating:
5.0

Keep up the great work

Ralph Petrosky 
Rating:
2.0

Customer did not leave a comment.

Javier Ruiz 
Rating:
1.0

Customer did not leave a comment.

Abigail Ritt 
Rating:
1.0

Customer did not leave a comment.

lora kopp 
Rating:
5.0

Fabulous, kind, and patient service by the lady behind the desk. My first time renting a uhaul and she went through everything I needed to know about the truck

Ethan Heim 
Rating:
5.0

She's was amazing and went above and beyond tyvm I will never forget u

Allevon Stone 
Rating:
5.0

Customer did not leave a comment.

Ruth Durbin 
Rating:
5.0

Customer did not leave a comment.

Jacky Hopper 
Rating:
5.0

Customer did not leave a comment.

WILLIAM SHELL 
Rating:
5.0

Customer did not leave a comment.

Ruth Durbin 
Rating:
4.0

Customer did not leave a comment.

Mckenzie Lanhem 
Rating:
4.0

The lady at the desk was super friendly, helpful , and over all nice to speak with. I have used this location both times I have need anything and will be a repeat customer solely on my experience

Joshua Tennison 
Rating:
4.0

Customer did not leave a comment.

ruth weesner 
Rating:
5.0

Not a thing! The customer service of your employee was excellent. Her knowledge and skill was great. She was so kind and helpful. This will be our location any time we want to rent a U-Haul in the future!

Ray Boykins 
Rating:
5.0

Sue Johnston was wonderful. I was upset I had to go out of my way to drop off the truck when I had requested a drop off 200 feet from my living quarters, but Sue was so amazing and helpful it comforting, lessening my thoughts. I would recommend this location to all my military and civilian moving to the area.

Phillip Truong 
Rating:
5.0

Customer did not leave a comment.

Martha Comstock 
Rating:
5.0

Customer did not leave a comment.

STEPHEN YOUNG 
Rating:
5.0

It was an awesome experience.

Charles Davis 
Rating:
5.0

Customer did not leave a comment.

Adam Bethea 
Rating:
3.0

lady who took care of us was amazing. I've rented U-Haul on many occasions over the years and never been taken care of this well or this fast and she was knowledgeable in her job.

ROB FRISK 
No reviews have been submitted for this location.

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