Comentarios de los clientes para American Self Storage #19

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de American Self Storage #19

Clasificación general:

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Misty W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Casey B. | Overall Experience |
Clasificación:

It was conveniently located and the staff was friendly enough when I rented the locker. The locker worked out great, but I must admit, it would have been nice to have more light. Flashlights were a must since we it's dark so early in winter. Other than that, all is good.

Michelle A.
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Manager is an awesome lady!!!! Very helpful !!!!!!

robyn F.
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Very Friendly!

Alfred P.
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Wonderful to deal with

Sammy S.
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great friendly help. Thanks

ALFRED P.
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Keep doing what your doing

Peter C.
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Everything went without a hitch the lady that took care of me was very courteous and pleasant

CASEY B.
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I'm not a fan of the facility not having a front gate.

Chris C.
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El cliente no dejó un comentario.

Carrie Z.
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El cliente no dejó un comentario.

DANNY D.
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El cliente no dejó un comentario.

Brandy W.
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El cliente no dejó un comentario.

Scott B.
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El cliente no dejó un comentario.

Alisha J.
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The gentleman that helped me was very kind and professional.

RAY T.
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El cliente no dejó un comentario.

ashley L.
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El cliente no dejó un comentario.

DAVID B.
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El cliente no dejó un comentario.

Donald B.
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El cliente no dejó un comentario.

Zhicheng W.
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El cliente no dejó un comentario.

James M.
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El cliente no dejó un comentario.

amanda J.
Clasificación:

El cliente no dejó un comentario.

WALTER B.
Clasificación:

Rental vehicle was not available & a substitution was made. Vehicle was transferred from another location but air conditioning was not working. Agent had roadside service come check out vehicle & said they would need to put vehicle in shop to run tests. The agent offered a discount if I took the vehicle without a/c. I agreed to offer.

Nicolle C.
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El cliente no dejó un comentario.

Colby I.
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Not very much room for parking

James D.
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El cliente no dejó un comentario.

WILMER L.
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Keep up the great work.

tyler C.
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El cliente no dejó un comentario.

Brandon S.
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El cliente no dejó un comentario.

Robbin L.
Clasificación:

I tried both online and during my pickup to change the drop off location. It would not allow me to do so online. The person at the pickup location, while standing in front of me, tried without success and then said he changed it to an “open drop off”. When I tried to check the trailer in, it said I was at the wrong location and would not let me check in. I had to call, was on hold for twenty minutes. The lady was very nice but said nothing had been changed. Your add says that you can do this stuff online but not so much. I was disappointed in this aspect of the rental. Also, the trailer would not come off of the ball hitch and I had to use a screw jack to get it off of the ball hitch. It took almost an hour to get loose from the trailer. Thank you.

Rene' C.
Clasificación:

The 10' truck was very old and jarred you around a lot while driving. It needs to be looked at and the shocks need to be replaced. The key for the lock went into it but the lock would not turn to lock. Switch out the lock or WD4 it might work.

FRANK P.
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Gentleman on site was professional, friendly and helpful. Also checked in my rental truck after hours. Thank you!

Kevin R.
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El cliente no dejó un comentario.

Andrew C.
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El cliente no dejó un comentario.

FRANCIS D.
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We checked several places in our area. Every place was out of trucks. We went to this location and the young man was so kind and helpful. He took our name and offered to call us when or if one was returned early. He went above and beyond to help us. Right as we were leaving a truck was returned and we were able to get it! If we have any need in the future we will drive out of our way to use this young man!

SILVER H.
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El cliente no dejó un comentario.

ERIC K.
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El cliente no dejó un comentario.

ADAM W.
Clasificación:

A+

Christy G.
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The representative was very nice and helpful!

BRENDA W.
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The inside was not clean. One would think it would have been considering the viruw that is going around. The truck made a noise when driving 65, but when the window was opened it would stop most of the time.

Brianna C.
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Joshua made the whole process so easy!!

MARK M.
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Joshua provided outstanding customer service!

Debbie M.
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Employees were knowledgeable and very courtesy.

JOSE S.
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Very nice staff! Equipment was perfect for my needs!

Vivian D.
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Very impressed with the helpful staff.

Mark M.
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Outstanding customer service! First responder, military and veteran supporter!

Christopher M.
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El cliente no dejó un comentario.

BILLY P.
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El cliente no dejó un comentario.

JOHN W.
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Was nice to see a new, friendly, service orientated Manager at this location. All was a very positive experience. Thank you

Larry M.
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El cliente no dejó un comentario.

Loren E.
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El cliente no dejó un comentario.

Gary S.
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El cliente no dejó un comentario.

Daron W.
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Everything was Great !!!!

Daron W.
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El cliente no dejó un comentario.

GARY S.
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El cliente no dejó un comentario.

Nathaniel M.
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El cliente no dejó un comentario.

alizabeth P.
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El cliente no dejó un comentario.

Derek H.
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El cliente no dejó un comentario.

haskell B.
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El cliente no dejó un comentario.

Corey T.
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The manager was amazing and super friendly

Tom D.
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El cliente no dejó un comentario.

Taiwan J.
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El cliente no dejó un comentario.

Abigail A.
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The guy is very kind

laura H.
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Very friendly and knowledgeable staff, clean Trucks, great storage on site too......Manager will go above and beyond to meet your needs

Donovan F.
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Very personable staff at this location

Johnna F.
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Jeff went above and beyond his customer service and kindness was greatly appreciated on a cold wet day.

Phillip O.
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El cliente no dejó un comentario.

QUENTIN M.
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The associate on duty was very helpful in a very stressful time. He was able to find a vehicle for us to rent and for a very generous price! He was absolutely awesome and professional! Date of visit - 02/21/20 Time - 4:30ish.

Monica P.
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Jeff was quick, friendly and professional

jeremy P.
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Will never use Penske again U-Haul only for me.

Trung T.
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Very good

Carolyn F.
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El cliente no dejó un comentario.

Justin W.
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The best service I have ever had. Would recommend to anyone in need. Could not have had a better experience.

Carrie T.
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Great customer service!

Nicolai L.
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Great customer service. Will be renting from this location again.

Timothy H.
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El cliente no dejó un comentario.

Shirley L.
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The gentleman met me at the door & took me down to where the trailer needed to be dropped. He unhooked the trailer & I was in & our in just a few minutes! He was very polite, clean cut, & very professional. Both my pick up & drop off experiences were great! Super people to deal with??

Jesse M.
Clasificación:

The truck was very clean and generally the truck was well maintained. The driver's door needs to be adjusted. It took a very hard slam to close and it did not seal out the wind noice.

Daniel K.
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Amazing customer service. Would definitely return for any moving needs I had even if it wasn't the closest center!

Caitlin C.
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it was the best customer service i've had. thank you so much! i will recommend everyone i know to go to you with their needs!

Jamie L.
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El cliente no dejó un comentario.

Harold A.
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El cliente no dejó un comentario.

Adam R.
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El cliente no dejó un comentario.

jack D.
Clasificación:

great customer service

Patrick B.
Clasificación:

El cliente no dejó un comentario.

ALLEN B.
Clasificación:

The person that we dropped the truck and trailer off to was very warm and friendly. The facility was very clean looking and organized.

Yankston J.
Clasificación:

The manager of the facility has sent me 3 threatening text over a charge - I DO NOT appreciate being threatened when you are holding more than $200 on cards for rentals. I have turned the text over to the local authorities and have disputed the charges with my card company. He allows his dog into the office - plays with the dog while waiting on customers and places priority on "his customers" to the ones waiting in his waiting area.

COLLEEN H.
Clasificación:

The drop off was closed. It would have helped if we had known.

andrew K.
Clasificación:

El cliente no dejó un comentario.

Courtney D.
Clasificación:

Jeff is absolutely amazing! He stayed late at the location so we could come back and get the auto transport put on. He's the nicest person I've ever met in the U-Haul world, and I move a LOT for work.

Laura M.
Clasificación:

El cliente no dejó un comentario.

Frederick W.
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El cliente no dejó un comentario.

Ron M.
Clasificación:

Very nice and extremely helpful.

Jeff M.
Clasificación:

Jeff was very courteous and helpful. Made for a pleasant experience

Brittany R.
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Jeff at this location was amazing!! He made sure that he had everything ready to go for us and got there very early that morning to ensure we were taken care of.

Dylan P.
Clasificación:

U-Haul dude was awesome!

Joe W.
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El cliente no dejó un comentario.

Jesse F.
Clasificación:

El cliente no dejó un comentario.

Chris W.
Clasificación:

They were closed but seems like the app worked well to drop off

CONNIE F.
Clasificación:

Road great

harold A.
Clasificación:

Stay open later on week ends

timothy S.
Clasificación:

El cliente no dejó un comentario.

Anthony G. | Reservation |
Clasificación:

When we called, but said that they didn't have room for us. After I explained we went through the uhaul app, he said he would honor it, but we would have to find somewhere else....not very happy.

Marcketta C. | Reservation |
Clasificación:

Experience was perfect. Went off without a hitch

Marcketta C. | Reservation |
Clasificación:

Knowledgeable, friendly and very helpful. Made it a pleasant experience.

DAVID N. | Overall Experience |
Clasificación:

Roger and the staff were friendly and professional. They worked with us and we were very grateful for that. I highly recommend this place.

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