Sherry at American Self Storage 18 was very knowledgeable and made it so easy. We had tried another location where they didn't even try to figure it out, just brushed off our request as if it couldn't be done. The car hauler pulled nice behind our pickup. It was a easy trip home with a classic vehicle on the trailer. If you need U Haul in Shawnee, OK go see Sherry first.
Bill C
Customer Reviews for American Self Storage 18
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service from Sherry. She was very professional and gave us all the details and information we needed to know about renting the U-Haul truck and answered any questions we had. We would gladly recommend Sherry to do business with if you need a U-Haul truck.
DAVID NNice and friendly
Jana NWas in and done
Casey BSherry is ALWAYS a pleasure to work with. Wouldn't want to have to rent from anywhere else in town!
Lois MVehicle door lock was broken
Scott LSherry is Awsome. Very easy and helpful. I would recommend this location.
Stacy CSherry is so nice and helpful she explained everything and made sure I understood. from storage to dropping of uhaul. I would recommend this location.
STACEY CSherry is awesome. I went there because the lady in Harrison Ave in Shawnee was a very rude unpleasant person that needs fired.
jonathan cExelente servicio cherry gracias por la ayuda
Victor VProperty manager is very friendly and helpful. She goes above and beyond. Great customer service :)
Lacy Mgreat location, great customer service person. You need no improvements, this location and the service person are both at a zenith.
Olumoroti AThe owner or whoever helped me had amazing customer service thank u again for helping in a short time notice
Kelly WGreat day, everything went smooth
Jack BWe had a few items that were stained by a black grease? or oil. It wasn't obvious when we began loading the trailer but was stained when we unloaded.
Bruce MKendall drive location in Shawnee is great. Sherry is very professional and you can tell she is there to help you. I did have a flat on the trailer I rented and the roadside assistance vendor contacted me within minutes of my report and was there and had the tire changed within an hour. Definitely recommend this location to anyone looking to rent trailers or trucks.
Gregory SSherry was a pleasure to work with and she made transaction informative & easy. I would definitely recommend her to others.
Jeffrey PThe steering on the truck I rented was incredibly loose. It was very stressful to drive it like that.
CAROLYN MLocation was easily accessible and very clean. Staff called me to clear up that my dolly and furniture pads were not in the truck on pick up and handled getting the charge removed for me. It was extremely helpful and appreciated.
Victoria OExcellent all around. Hope the beautiful woman behind the counter did not cut her hair.
WILLIAM BGreat customer service and very friendly
Dustin MSherry Alexander is the best!!! From planning to execution to tips for the move—she is the best. We have moved 13 times in our life with Uhaul and many others and we have had horrific experiences and fantastic ones. Sherry is the best in taking care of the people she serves—not customers—but actual individuals that need help at this time in their lives and her mission is to make their experience as smooth and as seamless as possible. No one is better. No one, including professional moving companies.
paul CWe were given the wrong dolly and had no way to change it. We pad extra and were given the smallest dolly. Made the job so challenging. Very disappointed and would like refunded.
Caden CThe uhaul location on Harrison st in Shawnee ok was very unprofessional and unwilling to help me. On the other hand
Keith WSherry Alexander is the property manager and provided top notch customer service, going over and above to secure for me the equipment I needed on very short notice. Thank you Sherry
Michael VSherry provides excellent customer service, friendly and polite. Has the equipment available when needed compared to other local locations. Fast and efficient. Won’t rent anywhere else
JACOB WExcellent service
Mark HThe Uhaul representative we worked with worked hard to accommodate our needs and made the rental process very quick and easy and cost effective. Five of five stars for sure. This Uhaul rep. deserves a raise.
Bret EEquipment was pretty clean but there’s quite a bit of road grime on it. Otherwise the lady there was very helpful and nice!
WILLIAM RShe was amazing so kind
NICHOLAS MFast. Friendly service every time I use your truck.. always in great condition. Hard to improve on perfect! Thanks!
LARRY GGreat customer service much better than other places in Shawnee.
J GSuper friendly and fast
MONIQUE MAbsolutely TOP NOTCH as usual. Best uhaul rental in the area!
LOIS MAlways a pleasure renting from Sherry, wouldn't want to do business anywhere else.
BROCK MNothing it was perfect.
Todd BGreat job! Good customer relations... smooth transaction!
Larry GSherry is the BEST of the BEST! This location is my go to #1. If what I need is not available Sherry always goes out of her way to find it. Thank you Sherry!
LOIS MIncrease working hours time especially during weekends
RENE EThis is the best location in Shawnee.
Luke JSherry, the manager is exceptional. She's very efficient, friendly, and accommodating. I will always use this location for my vehicle rentals.
TAWANNA WVery good service.
Zeng CSherri is great
PAMELA CSheri was helpful and so professional!
CHARLA AThis location is recommended above all the folks I've dealt with. I am highly impressed with the manager.
TAWANNA WThe clerk was very professional and helpful!
Leonard WThe lady that was there was awesome she did a very thorough job of everything highly recommend this place for rentals give it a 10 star
MYRON HNot much to improve! Sherry is very knowledgeable, kind an all around amazing to deal with! This is my second time using this location and neither time have I had a complaint! Great people and great place!
CRYSTAL Mlarger inventory
DENNIS JThe manager of this location was extremely helpful and went above and beyond to be helpful! I will always recommend this location to others.
Brett LPersonnel was very kind and helpful!
Crystal EEasy transition...everything went smoothly!
CHAD MCustomer service on point, very helpful and overall will go back and use this location.
JOANNE JSherry was very helpful. It was a great experience from start to finish.
Billie MShe was very polite, helpful and very patient with me😊
DEBORA CThe service at the pick up location was EXCELLENT!! The only problem was that latches for securing the vehicle was very rusted and they had to be oiled to work properly. Can't say how much the pickup location was so friendly and helpful!
Terrell GEverything went well couldn’t improve on it
LARRY GWonderful customer service!
CYNTHIA A