Customer Reviews for American Self Storage #15
(U-Haul Neighborhood Dealer)

145 reviews

37803 45th St   Shawnee, OK 74801
(Located 1/2 mile East of HWY 177 / 3W on W 45th South side of Rd)

(405) 878-1387

Office Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 5 pm
  • Saturday:
    9 am–1 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(405) 878-1387

37803 45th St
Shawnee, OK 74801
(Located 1/2 mile East of HWY 177 / 3W on W 45th South side of Rd)

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 5 pm
  • Saturday:
    9 am–1 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Nicole Romo 
Rating:
3.0

When I called to reserve the truck I asked did it have cruise control. Her answer was none of our trucks do. I dreaded the trip I was going to take. I knew how tired my foot was going to be. To my happy surprise, it had cruise control. Thank you thank you. Made my trip so much more relaxing. The cruise did most of the work. I am so grateful.

gene miller 
Rating:
5.0

Customer did not leave a comment.

john coffman 
Rating:
3.0

Customer did not leave a comment.

Dorila DeLoach 
Rating:
5.0

🤷‍♂️🤷‍♂️

KELLY CHASTAIN 
Rating:
5.0

Customer did not leave a comment.

Maria Eicher 
Rating:
5.0

Customer Service here is fantastic.

Troy Cox 
Rating:
5.0

Customer did not leave a comment.

SHERRY KOZAK 
Rating:
5.0

Customer did not leave a comment.

Cleovis WatsonIII 
Rating:
2.0

Customer did not leave a comment.

Robert Phillips 
Rating:
5.0

Customer did not leave a comment.

SCOTTY WARRIOR 
Rating:
3.0

Customer did not leave a comment.

Todd Williams 
Rating:
5.0

My one way rental was successful from beginning to end.

Milt Bear 
Rating:
5.0

Customer did not leave a comment.

JUSTIN BAXTER 
Rating:
4.0

None

DAVID HARP 
Rating:
5.0

Customer did not leave a comment.

Christopher Shelder 
Rating:
5.0

Kim in Shawnee was absolutely excellent, she went above and beyond in helping me secure my desired truck and advising me about the entire rental process and trip. She even advised me about carrying lots of change to accommodate the toll machines that only accepted exact change!! Who thinks of that??!! She also had the truck ready as promised and accommodated my extra mile requirement in getting from Shawnee to OKC. She could not have been nicer or more helpful. A very rare gem in customer service, thanks again Kim!!!

John Bubert 
Rating:
4.0

Customer did not leave a comment.

TERI TULANE 
Rating:
4.0

Customer did not leave a comment.

TAMARA Cummings 
Rating:
5.0

Customer did not leave a comment.

Gerald Aldert 
Rating:
5.0

wonderful job

kim hollon 
Rating:
5.0

Kim was great and professional. She was very helpful, thorough and accommodating. I appreciate her assistance in my storage accommodation and check-in. Kim made my Uhaul return painless and quick. Thanks Kim.

Dawn Culver 
Rating:
5.0

Customer did not leave a comment.

SUSAN CHRISTIAN 
Rating:
5.0

Customer did not leave a comment.

Katelynn Madden 
Rating:
4.0

U-Haul rep Vince Carlson was quick, informative, professional and just plain fun to talk to!

Herman Schepers 
Rating:
5.0

Customer did not leave a comment.

James Biegler 
Rating:
1.0

The representative was filling in for the regular person (who is great). She was very abrupt and filled out that the gas tank was 7/16 full when it was empty. This cost us time on the drop off end to get it straightened out. We have rented from uhaul for over 30 years and this was the worst rental experience ever.

John Hunt 
Rating:
5.0

Customer did not leave a comment.

Curtis Ellison 
Rating:
5.0

Customer did not leave a comment.

Penny Wilkensen 
Rating:
5.0

Excellent customer service!!!

kim hollon 
Rating:
3.0

i was told that i would not be charged for dropping off at a different location if i came and returned the vehicle and now they are trying to charge me $400 fior returning on time but not where they wanted me to return it even though i came and drove it to the location they wanted me to drive it to. SCAMMERS and LIARS!!!!

Shery HENSLEY 
Rating:
1.0

Customer did not leave a comment.

michael williams 
Rating:
5.0

Great service and truck

Sharyl Hollingshead 
Rating:
5.0

Customer did not leave a comment.

Patty Tucker 
Rating:
5.0

Customer did not leave a comment.

Patty Tucker 
Rating:
5.0

Customer did not leave a comment.

john coffman 
Rating:
5.0

Customer did not leave a comment.

devon pine 
Rating:
5.0

My experience was excellent and the location manager was very helpful

Jason Jabson 
Rating:
5.0

Staff was very knowledgeable, helpful and friendly. I loved the location and security of the facility.

carol velez 
Rating:
5.0

Did a wonderful job explained everything clearly I can't think of a way to improve it.Great job.

RONNIE GRIDER 
Rating:
5.0

Great experience.

Rebecca Chatham 
Rating:
5.0

Customer did not leave a comment.

pamala mesa 
Rating:
5.0

Customer did not leave a comment.

Jack Roby 
Rating:
5.0

Kim was very helpful with accommodating me with a storage unit.

John Jenkins 
Rating:
5.0

Great customer services!

kim hollon 
Rating:
5.0

Customer did not leave a comment.

Jason Nadle 
Rating:
5.0

Great service!

Eddie Porter 
Rating:
5.0

Very satisfied. Very friendly!!

CRISSY STRAUB 
Rating:
5.0

Customer did not leave a comment.

Kurt Hemingway 
Rating:
5.0

Very nice, very friendly and very thorough. Was a great experience

BRUCE JONES 
Rating:
5.0

Customer did not leave a comment.

SUZANNE HANKS 
Rating:
5.0

We had to go to 4 different uhaul locations before someone finally had the van I reserved. The first location was at the old k-mart building on Harrison in shawnee and the employee who was there was VERY rude.

Allyson Hood 
Rating:
5.0

No issues Easy in and out Quick

Katina Dyer 
Rating:
5.0

Customer did not leave a comment.

Tiffani Harrod 
Rating:
5.0

Very friendly people and very helpful

Dean Carlberg 
Rating:
5.0

i HAVE ALREADY RECOMMENDED IT TO ANOTHER PERSON. tHE EXPERIENCE WAS GREAT.

Larry Ober 
Rating:
5.0

Customer did not leave a comment.

John Hankins 
Rating:
5.0

Excellent business. Very friendly and extremely helpful.

ERIC YARBOROUGH 
Rating:
5.0

The lady was very nice and helpful!

connie cole 
Rating:
5.0

Kim was wonderful. Made the experience easier than anticipated!

Thomas Aikin 
Rating:
5.0

Customer did not leave a comment.

regina black 
Rating:
5.0

Customer did not leave a comment.

Kevin Atwater 
Rating:
5.0

Customer did not leave a comment.

Jessica Stockton 
Rating:
5.0

The staff at this location was awesome

TONJA RIOS 
Rating:
5.0

Customer did not leave a comment.

Ron Hestilow 
Rating:
4.0

I called Uhaul customer service to assist with after hour returns. Regina was fantastic! Very thankful for her customer service and knowledge!

RUBEN BARRON 
Rating:
5.0

Great customer service!

alan dollins 
Rating:
5.0

Customer did not leave a comment.

robert akehurst 
Rating:
1.0

When I called roadside assistance and was transferred to an operator named Bob, I was told that he was already on a phone call and "like you'll have to call back or something man". I don't know what kind of assistance that is, but at that point I went from calm, cool and collected to irate. He didn't even bother to ask me if I was safe or not!!!!!!!

MONROE CROWDER 
Rating:
5.0

The customer service was above & beyond! The easiest part of this move was dealing with U-Haul & most appreciated. Will definitely recommend to friends & use again.

chad risley 
Rating:
5.0

Customer did not leave a comment.

Trixey Boyce 
Rating:
5.0

I am 63 years old, and me and the lady that worked there had to lift that trailer off my hitch ball. I don't know the weight, but it was very heavy. I strained as it was, but if I had been 83, I would not have been able to do it at all. Rather than risk people being hurt, I would think it would be smart to have a jack of some sort on hand to do this.

jack roby 
Rating:
5.0

easiest and most helpful experience that I have ever had. Great customer service!!

ELIZ GuRLEY 
Rating:
4.0

Very nice to talk too.

Matthew Poulin 
Rating:
5.0

Customer did not leave a comment.

Debra Wise 
Rating:
4.0

The U Haul trail at was good, clean, and easy to use. Tanja was well versed on all the U Haul equipment, and hook up procedures. She gave my son and I useful information and tips. She is a valuable asset for U Haul. There needs to be more dealers like her for U Haul.

james hazlett 
Rating:
5.0

Customer did not leave a comment.

Jon Severson 
Rating:
5.0

Customer did not leave a comment.

monica black 
Rating:
4.0

Customer did not leave a comment.

Eric Caudill 
Rating:
5.0

Drop off was taken care of very quickly. Very helpful and courteous.

James Hopkins 
Rating:
5.0

Customer did not leave a comment.

Pamela Wiggins 
Rating:
5.0

Everything went smooth. Very pleasant experience.

Bill Bennett 
Rating:
5.0

Mirror on passenger side needs tightened.

Jim Stober 
Rating:
5.0

Best service I have ever received. Will definitely keep this in mind on my next storage or moving needs.

MERCY DERRY 
Rating:
2.0

I arrived during business hours however the attendant wouldn't check me in. She stated to leave the truck, unlocked, parked in her yard. She repeated that it wasn't to be locked because people break out windows for the equipment, yet wouldn't take the time to sign me off.

Karen Miley 
Rating:
5.0

Very helpful opened up for me even though they were closed and told me that I could drop off the truck there instead of the other location.

Mercy Derry 
Rating:
3.0

Just disappointed about return time ,I had to rent trailer a extra day because they where closed on Sundays ,then didn't open until 9am on Monday ,and I arrived at 8am ,Will be a long time before I use your equipment again

JD SAMPLE 
Rating:
4.0

Van box needed to be swept out, service was great.

MENNETTE NEWTON 
Rating:
4.0

Customer did not leave a comment.

Tadd Lewis 
Rating:
5.0

Great manager, helpful, knowledgeable, friendly.

DONALD JONKER 
Rating:
5.0

This location was excellent and I have no suggestions for improvement! They went above and beyond to help me complete my move.

amanda major 
Rating:
5.0

The friendliest best U-Haul service ever given in my life. DJ

DONALD JONKER 
Rating:
4.0

Dropped it off man asked how it did I told him and he said he would take care of it and send me my final notice on payment, which he did.

Terry Abernathy 
Rating:
5.0

Always great experience at this location!!!!

Michael Cook 
Rating:
5.0

Customer did not leave a comment.

Donald Riley 
Rating:
3.0

Customer did not leave a comment.

Rick Castleberry 
Rating:
5.0

Jeff was great!!

Michael Cook 
Rating:
4.0

Always good and attentive service.

RALPH HANES 
Rating:
4.0

Customer did not leave a comment.

juanietta shaw 
Rating:
5.0

Customer did not leave a comment.

JANICE MCCALIP 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top