Customer Reviews for American Self Storage #14
(Distribuidor de U-Haul del vecindario)

657 comentarios

3401 N Hillside St   Wichita, KS 67219
(1 block North of K96 on Hillside)

(316) 262-5289

Horarios de la ubicación

  • Lunes - Viernes:
    9 a. m. - 1 p. m. / 2 p. m. - 6 p. m.
  • Sábado:
    9 a. m. - 1  p. m.
  • Domingo:
    Cerrado
Horario especial
  • 11/28/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(316) 262-5289

3401 N Hillside St
Wichita, KS 67219
(1 block North of K96 on Hillside)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lunes - Viernes:
    9 a. m. - 1 p. m. / 2 p. m. - 6 p. m.
  • Sábado:
    9 a. m. - 1  p. m.
  • Domingo:
    Cerrado
Horario especial
  • 11/28/2021: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

Great service and wonderful environment ..

Reco D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lacee B.  |  Overall Experience 
Clasificación:
5.0

Dave was so kind, friendly and helpful!

Kati S.  |  Overall Experience 
Clasificación:
5.0

The gentleman that helped me was amazing. I was able to get the truck I needed last minute and he was so kind and caring. He definitely made the experience so much better.

Ashlea N. 
Clasificación:
5.0

El cliente no dejó un comentario.

John Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

laura M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAITLYN N. 
Clasificación:
5.0

Fantastic customer service from this location! If I rent again in the area, this will be my go-to.

David O. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT R. 
Clasificación:
3.0

El cliente no dejó un comentario.

George D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Farhad Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Callie C. 
Clasificación:
4.0

El cliente no dejó un comentario.

David R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Everett P. 
Clasificación:
4.0

El cliente no dejó un comentario.

BARRY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stanley C. 
Clasificación:
5.0

nothing. Everything was great, the gentleman was very pleasant.

Kim N. 
Clasificación:
5.0

David was very polite and helpful. He made it easy.

BRADLEY C. 
Clasificación:
5.0

Manager was absolutely fantastic, very personable and helpful. Uhaul coordinator also made it very easy to pick up the trailer closer to my house. Making this reservation was extremely easy too.

Thomas B. 
Clasificación:
5.0

Great experience!!!! David is very professional and punctual.

Kory P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon K. 
Clasificación:
5.0

Nothing to improve my experience was excellent. The employee named Dave and he was kind, very helpful and had excellent customer service. Thank you for allowing me the opportunity to use your service. May God continue to bless this business.

Rhonda R. 
Clasificación:
3.0

El cliente no dejó un comentario.

James T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Courtney B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephanie C. 
Clasificación:
5.0

Excellent, fast friendly customer service. Easy to check in and drop off online.

Samuel F. 
Clasificación:
5.0

Unit had two bad tires. One blew out and the other one had two nails in it, and a bunch of fix a flat, so someone knew it was leaking. We had to buy a tire, and have the other one fixed. Both caused us considerable time. On the way home, a wheel bearing failed and the entire wheel, tire, and hub with the brake drum separated from the unit. We were lucky to make it home without a serious accident! We were compensated for our expenses when we arrived home. The trailer had to be returned via a wrecker. Maintenance on your equipment is sadly lacking!

James G. 
Clasificación:
5.0

Equipment was in good condition. Attendant had the trailer ready and waiting for pickup. Trailer return was after hours at the same self storage facility as pickup. There was no attendant available for the return but cameras apparently observed the return enabling simple process for the customer. The only part missing was confirmation that the trailer condition was correct at the return location prior to customer departing.

DONALD P. 
Clasificación:
5.0

Super nice guy

JOHN S. 
Clasificación:
5.0

I will tell everyone I know to rent here because of this location. I forgot the person's name, but, he is awesome. He goes out of his way. More locations need to be like this location.

Eric M. 
Clasificación:
1.0

We drove away with an unsafe truck. We got on the freeway and it shook and pulled right. We called American storage and they said to take it to another UHAUL place cross town. We could only go 35mph. Took back streets due to the unsafe truck. Never rent a UHAUL again. The truck we exchanged for had issues too. Waited 3 hours for a tech in Hila Bend ,AZ . The voltage regulator out on that truck. Tech charged it up and said good luck. We were driving to San Diego. The tech found 16 diagnostic wrong with that truck. One was the brakes which he didn't mention. We found that out going down hills toward SD We could go only 50 MPH. My husband met us in Octillo and followed us all the way to SD with his hazards on because the hazards didn't work in the UHAUL. Maybe over use????

CRYSTAL R. 
Clasificación:
3.0

El cliente no dejó un comentario.

patrick G. 
Clasificación:
3.0

El cliente no dejó un comentario.

PATRICK G. 
Clasificación:
5.0

Dave was absolutely awesome. He helped us with all of our questions and was there to help us when we got back while keeping his social distance rules. He is a great representative of the company and we won't ever use anyone else. He is fantastic 5 stars, he deserves a raise.

Gavin E. 
Clasificación:
5.0

The manager at this location provides excellent customer service. I receive a verification call on the morning of the rental, the equipment is prepped and ready to go when I arrive, and I receive a follow-up and thank you call when it is returned.

PAUL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Canden S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Athira S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATE M. 
Clasificación:
5.0

Speed contol

Alfred P. 
Clasificación:
5.0

Only problem was the wind

ALFRED P. 
Clasificación:
1.0

Did not ask for insurance but was charged

MICHAEL F. 
Clasificación:
3.0

I was moving out of state. I am a single woman and a senior. I was not given or offered help with putting my car on the tow. I asked but the representative was in a hurry to get to his lunch and did not offer before traveling the man who assisted with the loading of the car and securing it informed me that the area where the toggle buckle attaches was bent and came off during travel..also the plug for the tow lights was unattached and I had no light.I did not know how to reattach. The Repersentive at the Texas UHaul took photos. I would like to be compensated for the mistake.

Sherly L. 
Clasificación:
5.0

There was no one there during business hours to help or greet (might've been due to weather)

Alicia J. 
Clasificación:
5.0

El cliente no dejó un comentario.

AAron T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marvin S. 
Clasificación:
5.0

Keep doing what you're doing - everything was perfect!

Elaine C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul J. 
Clasificación:
5.0

The owner was friendly and helpful. He answered all my questions (I had a lot) and got back to me quickly.

Melissa S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherry D. 
Clasificación:
4.0

No one was actually at the drop-off location. I talked to someone on the phone and dropped off the trailer. All went smoothly.

Craig B. 
Clasificación:
5.0

Everything was fine. the manager was very courteous and helpful. Gracias.

Charles L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAN F. 
Clasificación:
5.0

David was a super great guy. Rental process was quick and easy. Thank you David.

MERVYN W. 
Clasificación:
5.0

Even though he was very busy and things were stressed due to the changes mandated by COVID-19 the manager of this location was extremely helpful and attended to our needs very well! He was also very personable and just provided an overall very positive experience. I'm glad we chose this location for our drop off and also storage unit rental!

Levi M. 
Clasificación:
3.0

The online reservation process needs to change. Too many screens and too many attempts to up sale. Particularly aggravating that unwanted items are preselected. Bad practice on U-Hauls part. The guy on location was helpful but didn't have the trailer I reserved on line.

Steven R. 
Clasificación:
5.0

Very smooth and easy transaction. Would certainly reccomend this location to others and will be using this location for future moving needs.

ROBBEY JOE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dan F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Athira S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Grant B. 
Clasificación:
5.0

Best uhaul experience I have had hands-down. The owner was friendly, understanding, and I will be recommending this location (American Self Storage #14) to anyone who needs to rent.

Taylor J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mike M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carla D F. 
Clasificación:
5.0

Despite having several challenges that morning, like lightning zapping out all the computers and the gate, I was treated very courteously and sent on my way with the truck as expected. Great staff, Great job.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trey D. 
Clasificación:
5.0

The guy that greeted us was amazing! He made everything very simple and he was very friendly! Keep that same attitude sir.

Adan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark T. 
Clasificación:
5.0

The man in charge was super friendly and helpful

Brian U. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charlie T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kerry C. 
Clasificación:
5.0

The staff there was very helpful with whatever I need it.

Mike B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Krista P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim W. 
Clasificación:
5.0

Perfectly taken care of, Thank-you

Monica W. 
Clasificación:
5.0

If you have never worked with David before you are in for a treat. He is the most down-to-earth , honest guy I have met in quote a while. If he says he'll do it he does. He is neither intimidated nor bound by the U-Haul corporate policies, which appear to mirror all American Corporations of the time, greedy investors and stock-holders led by corporate puppets. You will find this a refreshing experience, different and better than any U-Haul experience you have ever had before. I'll be back!

Steve M. 
Clasificación:
5.0

My husband dropped the truck off, so unfortunately I am unable to comment on this.

Julie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah L. 
Clasificación:
3.0

Lack of knowledge to run and operate substandard software had me waste or an hour combined on my reservation and check in. 4 failed attempts smh overall a bad experience

KEVIN H. 
Clasificación:
5.0

The call center that took the reservation was not in touch with the local location as I agreed to pick up the truck at 1 pm which was his lunch time. Thankfully Dave took time off from his lunch and made everything happen. Dave saved the day ! ! !

Dana Z. 
Clasificación:
3.0

El cliente no dejó un comentario.

John Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ford W. 
Clasificación:
5.0

Dave was very helpful even assisted in backing the auto transport at drop off. Thankfully I called ahead and he gave very specific instructions on how to get the trailer in without a problem

Harley N. 
Clasificación:
5.0

Give this store more trucks. Customer service at this store is fantastic, I needed a car trailer today which he had. But had I needed a uhaul truck to pull that trailer, I couldn't have rented there. This is my preferred store in Wichita, and I direct my friends and customers to it

PAUL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marco M. 
Clasificación:
4.0

Make more trucks available.

Richard M. 
Clasificación:
5.0

Drop-off was was great. David was able to get me checked in quickly and easily. After leaving I Was again disappointed in UHaul technology. Email of receipt would not print out normal size.

Victor J. 
Clasificación:
4.0

Trailer was out and ready, David hooked the the unit up and explained all loading and hauling instructions. Very well pleased and will definitely us again

steve M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tonji W. 
Clasificación:
5.0

The level of customer service from David (the manager of the facility) was 2nd to none - he was very responsive and timely (and friendly). He even disconnected the rental trailer from my vehicle for me in the middle of rainstorm so I didn't have to get wet in my office clothes.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jacob M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

Volver
arriba