Customer Reviews for American Self Storage #12
(Distribuidor de U-Haul del vecindario)

469 comentarios

13330 N Rockwell Ave   Oklahoma City, OK 73142
(Just South of Memorial on N Rockwell)

(405) 728-1198

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 6 p. m.
  • Sáb.: 9 a. m. - 1 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(405) 728-1198

13330 N Rockwell Ave
Oklahoma City, OK 73142
(Just South of Memorial on N Rockwell)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 6 p. m.
  • Sáb.: 9 a. m. - 1 p. m.
  • Dom.: cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

It was great customer service and the manager was very kind and helpful. Will definitely recommend any friends to store here.

BUCK M. 
Clasificación:
5.0

No 24/7 access Facility old and concrete drives falling apart.

Bernard F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark L. 
Clasificación:
5.0

El cliente no dejó un comentario.

SARAH J. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES C. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANDREW E. 
Clasificación:
5.0

The truck share process was amazing and so easy! ¡Gracias!

Carrie C. 
Clasificación:
3.0

Closed for lunch when I returned

john M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN W. 
Clasificación:
5.0

Joe, the agent, is especially friendly, helpful and know the business and processes.

Eugene W. 
Clasificación:
5.0

I just want to thank Joe again for being nice courteous & most of all helpful. Need more like him!!

Felicia S.  |  Overall Experience 
Clasificación:
5.0

This was the beat place I've ever been to when renting a u-haul! Service was excellent and very helpful. I highly recommend renting from this location!

Sarah J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

Nothing, Joe is great!

J MARK G. 
Clasificación:
5.0

El cliente no dejó un comentario.

KARRY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLEN F. 
Clasificación:
5.0

The gentleman was real friendly and took care of me very well

SHARON S. 
Clasificación:
5.0

Joshua is a great U-Haul Rep. customer service was excellent. Gave me advice and made suggestions on my rental and move. I will continue to do business with this location on my next move. Joshua a “BIG THANKS”.

JANICE L. 
Clasificación:
5.0

I can think of nothing…

Larry G. 
Clasificación:
5.0

Great service. Equipment was new and in good shape. Customer service was excellent. Prices seemed fair. Very satisfied with my rental experience. TY

DOYLE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S.  |  Overall Experience 
Clasificación:
5.0

The clerk was one of the nicest people I ever met. A real sweety.

MARY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

yolanda L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kirk G. 
Clasificación:
5.0

Nothing! Joe was very outgoing and professional. He was more than polite and very helpful. We had an issue with our credit card but he made us feel right at home while we took care of the issue. Would recommend this location to anyone!

KENNETH F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary A. 
Clasificación:
5.0

Joe, the manager ( because of his high level of professionalism, I thought he was the owner), was very efficient, friendly and extremely helpful!) My highest recommendation!

George M. 
Clasificación:
1.0

The man running this location is extremely rude. The screen stated to slide my drivers license so I put it in and he said Great now I have to cancel it and start again. Don't do anything until I have instructed you to do so and shook his head. It was so rude and not the way it should have been handled. Most people would think of it said slide the card you would. The man stated I could drop off the trailer off that day. He said do it by 6 pm if I wanted him to check it in that night or 9 pm if I wanted him to check it in the next morning. We pulled up at 8:50 pm to disconnect it and the place was closed with the gate locked. I brought it in the next morning and he said it wants to charge you for another day. He also made me wait so he could finish doing some housecleaning paperwork for processing the customer that left because he asked them to do this survey and give him 5 stars. He didn't ask me to do the survey because he knew I would give a poor survey. I actually didn't know where to find the survey until I heard him tell the other people. When we went to disconnect the trailer we had already taken the chains and light plug off the truck and he didn't disconnect the trailer instead he redid the chains and plug because it wasn't the way he wanted it done. It didn't make a difference in the disconnection he just wanted to say we did it wrong. He stated he guessed it looked the same as it did yesterday like as if there was a question about the condition. Awful demeanor. Rude. Will never go back to him again.

Kristen S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Douglas W. 
Clasificación:
5.0

El cliente no dejó un comentario.

EUGENE B. 
Clasificación:
3.0

It would be nice to get a refund for the dolly rental I was charged twice for. Because I needed dolly's and I paid for them but recieved none. Thanks uhaul.

Alexis B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dylan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lashasta J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clark H. 
Clasificación:
4.0

Need to work on customer service at the tracking office. One of the worst experiences, I have ever had. Tonya was rude loud with me as well as completely disrespectful. I will not use this company again. And would not recommend you to anyone now.

JAMES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALLEN A. 
Clasificación:
5.0

Impressed

justin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROLYN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNYLEE H. 
Clasificación:
3.0

Manager, Joe, was excellent, was very helpful getting everything arranged.

EUGENE W. 
Clasificación:
5.0

Thank you for staying into your lunch hour to wait for us due to running late! It was greatly appreciated!

Joshua G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Blake M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BINTIA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt A. 
Clasificación:
5.0

Joe is terrific. My camper was stolen and he made me aware of it as soon as he became aware of it.

Jim G.  |  Overall Experience 
Clasificación:
5.0

A great facility to keep your equipment. The staff was really helpful and friendly.

Paul H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin B. 
Clasificación:
5.0

Great! Experience!

Willie A. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY W.  |  Overall Experience 
Clasificación:
5.0

Was easy to get an online reservation and pick up. Great customer experience at this location.

Neca H. 
Clasificación:
5.0

I have used this location before. Very professional. Great experience.

William L. 
Clasificación:
5.0

I know it's not up to the location but dang that mileage price was ridiculous! I paid more in mileage than I did the rental. As far as the location I rented from, the guy was really friendly. He made sure I knew everything I needed to know. If I ever had to rent a uhaul again I would rent from him, but unfortunately the prices are crazy high.

MEAGHAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven M. 
Clasificación:
5.0

Great storage place! Will use again if I ever need to store stuff again. Fair prices and Joe is great to work with.

Susan M.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

DEANJELO B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dawn A. 
Clasificación:
2.0

The manager of this location is rude. I had to use the drop box at 1pm to return the UHaul and I followed up, as it said I should on the door. The managers name is Joe....he said he checked the truck in today and I was confused because I returned it yesterday. So I tried to clarify that I dropped it off yesterday....he cut me off in mid sentence and began raising his voice. When I asked him to stop yelling at me, he got louder and argumentative. I will not be returning to U-haul. I have used this company every time I have moved. I will not speak highly of thus location at all. I will be contacting your regional corporate office about this manager and how he handled this situation.

Leslee J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul W. 
Clasificación:
4.0

I would like a price summary if possible. But Joe is what great service stands for.

IDRESS S. 
Clasificación:
4.0

El cliente no dejó un comentario.

SCOTT E. 
Clasificación:
5.0

The manager there was excellent. Helpful and very kind..

LARRY G. 
Clasificación:
3.0

This was the worst experience of my life. I have been waiting for a phone call from customer service

Ordessa C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roy B. 
Clasificación:
5.0

No because of the inside of the units. (Outside seemed clean) They let all kinds of dirt in and my stuff was filthy. Also the walls were covered in some kind of chalk board and nothing substantial between units. My unit was broken into twice from the inside. Joe is a wonderful guy. He was the best thing about the place. For 80 bucks a month it isn't a competitive price and I would expect better.

PENNY C.  |  Overall Experience 
Clasificación:
5.0

Joe is always helpful and easy to work with.

Carolynn C. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROGER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAITLYN C. 
Clasificación:
5.0

Joe is a great guy who is very helpful and available

Preston B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmy C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC B. 
Clasificación:
5.0

Nothing, our sales representative was awesome and very helpful!

Pearline B. 
Clasificación:
5.0

Joe was great to work with. The storage unit was extremely well maintained. I rented a uhaul truck from him and it was there when i needed it. Highly recommend this storage facility.

Jim C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTORIA D. 
Clasificación:
5.0

They went above and beyond. I would definitely recommend or use again if I'm back on the north side.

AARON E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith H. 
Clasificación:
5.0

Great customer service and would happily go back if I ever require any type of uhaul again.

William H. 
Clasificación:
4.0

Ninguno

Nicholas G. 
Clasificación:
4.0

There's no way I drove 20 miles like I was charged for. If there is a minimum charge, they should have told me so. It always makes me shake my head when a 29.95 charge truns into 63.00 + 8.00 in gas.

Susan E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lee B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robyn C. 
Clasificación:
5.0

Safe and secure. Monitored for your reassurance.

Vickie W. 
Clasificación:
5.0

No change needed.

Stephen C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen M. 
Clasificación:
5.0

The attendant was super efficient very polite and very professional.

Reba G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer L. 
Clasificación:
3.0

Only problem i had is.. I reserved truck on my credit card and when brother and son went to return, the man there said there was no credit card on file. And my brother had to pay for truck. But I remember giving my CC when I reserved.

David A. 
Clasificación:
5.0

The uhaul had sand inside from the previous user. I would have answered the above questions differently if it was swept out and ready to go Otherwise it was great.

Matthew B. 
Clasificación:
5.0

We had rented at a different place. It took us longer to load than expected. The other place CLOSED at 5 pm! So,, I called American Self Storage. They saved the us! Rented us a unit over the phone. And we unloaded into the evening. I told them many times how grateful I was for their good business habits. We always had easy access too. Thank you so much! Valerie Bevill

Valerie B.  |  Overall Experience 
Clasificación:
5.0

We had a great experience at American Self Storage. Joe was super nice and helpful. He was flexible with us when we needed to move to a bigger unit and he sent us a few reminders when it was close to our payment date. I would definitely recommend using them and will use them again when we need to.

Katie M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa A. 
Clasificación:
5.0

thanks

Peter F. 
Clasificación:
5.0

Jim is very friendly and goes above and beyond to make my experience smooth. Thank you!!

Debora M. 
Clasificación:
5.0

Everything went well. Joe was courteous and helpful

Melanie B. 
Clasificación:
5.0

Very helpful. Quickly overcame an obstacle. Professional and courteous. Strong recommendation

Michelle M. 
Clasificación:
5.0

Great service and very orderly! Thank you

Andres M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Harold K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy H. 
Clasificación:
5.0

It was perfect. Very polite and friendly.

Jerry F. 
Clasificación:
5.0

nothing

Jarvis K. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer W. 
Clasificación:
5.0

Nothing. The man who helped was informative, helpful and kind.

Mystie W. 
Clasificación:
5.0

Nothing. Joe made it a great experience

Donna S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Beatrice H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denzell D. 
Clasificación:
5.0

Camille was excellent! Very friendly and helpful. I appreciate it!

SUSAN M.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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