Customer Reviews for American Self Storage #12
(Distribuidor de U-Haul del vecindario)

406 comentarios

13330 N Rockwell Ave   Oklahoma City, OK 73142
(Just South of Memorial on N Rockwell)

(405) 728-1198

Location Hours

  • Lun. - vie.: 9 a. m. - 6 p. m.
  • Sáb.: 9 a. m. - 1 p. m.
  • Dom.: cerrado

Services at this Location:

Contáctanos

(405) 728-1198

13330 N Rockwell Ave
Oklahoma City, OK 73142
(Just South of Memorial on N Rockwell)

Services at this Location:

Location Hours

  • Lun. - vie.: 9 a. m. - 6 p. m.
  • Sáb.: 9 a. m. - 1 p. m.
  • Dom.: cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

This was the worst experience of my life. I have been waiting for a phone call from customer service

Ordessa C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roy B. 
Clasificación:
5.0

No because of the inside of the units. (Outside seemed clean) They let all kinds of dirt in and my stuff was filthy. Also the walls were covered in some kind of chalk board and nothing substantial between units. My unit was broken into twice from the inside. Joe is a wonderful guy. He was the best thing about the place. For 80 bucks a month it isn't a competitive price and I would expect better.

PENNY C.  |  Overall Experience 
Clasificación:
5.0

Joe is always helpful and easy to work with.

Carolynn C. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROGER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAITLYN C. 
Clasificación:
5.0

Joe is a great guy who is very helpful and available

Preston B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmy C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC B. 
Clasificación:
5.0

Nothing, our sales representative was awesome and very helpful!

Pearline B. 
Clasificación:
5.0

Joe was great to work with. The storage unit was extremely well maintained. I rented a uhaul truck from him and it was there when i needed it. Highly recommend this storage facility.

Jim C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTORIA D. 
Clasificación:
5.0

They went above and beyond. I would definitely recommend or use again if I'm back on the north side.

AARON E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith H. 
Clasificación:
5.0

Great customer service and would happily go back if I ever require any type of uhaul again.

William H. 
Clasificación:
4.0

Ninguno

Nicholas G. 
Clasificación:
4.0

There's no way I drove 20 miles like I was charged for. If there is a minimum charge, they should have told me so. It always makes me shake my head when a 29.95 charge truns into 63.00 + 8.00 in gas.

Susan E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lee B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robyn C. 
Clasificación:
5.0

Safe and secure. Monitored for your reassurance.

Vickie W. 
Clasificación:
5.0

No change needed.

Stephen C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen M. 
Clasificación:
5.0

The attendant was super efficient very polite and very professional.

Reba G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer L. 
Clasificación:
3.0

Only problem i had is.. I reserved truck on my credit card and when brother and son went to return, the man there said there was no credit card on file. And my brother had to pay for truck. But I remember giving my CC when I reserved.

David A. 
Clasificación:
5.0

The uhaul had sand inside from the previous user. I would have answered the above questions differently if it was swept out and ready to go Otherwise it was great.

Matthew B. 
Clasificación:
5.0

We had rented at a different place. It took us longer to load than expected. The other place CLOSED at 5 pm! So,, I called American Self Storage. They saved the us! Rented us a unit over the phone. And we unloaded into the evening. I told them many times how grateful I was for their good business habits. We always had easy access too. Thank you so much! Valerie Bevill

Valerie B.  |  Overall Experience 
Clasificación:
5.0

We had a great experience at American Self Storage. Joe was super nice and helpful. He was flexible with us when we needed to move to a bigger unit and he sent us a few reminders when it was close to our payment date. I would definitely recommend using them and will use them again when we need to.

Katie M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa A. 
Clasificación:
5.0

thanks

Peter F. 
Clasificación:
5.0

Jim is very friendly and goes above and beyond to make my experience smooth. Thank you!!

Debora M. 
Clasificación:
5.0

Everything went well. Joe was courteous and helpful

Melanie B. 
Clasificación:
5.0

Very helpful. Quickly overcame an obstacle. Professional and courteous. Strong recommendation

Michelle M. 
Clasificación:
5.0

Great service and very orderly! Thank you

Andres M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Harold K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy H. 
Clasificación:
5.0

It was perfect. Very polite and friendly.

Jerry F. 
Clasificación:
5.0

nothing

Jarvis K. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer W. 
Clasificación:
5.0

Nothing. The man who helped was informative, helpful and kind.

Mystie W. 
Clasificación:
5.0

Nothing. Joe made it a great experience

Donna S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Beatrice H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denzell D. 
Clasificación:
2.0

Slow disorganized. Or maybe that's a U-Haul thing

Steven S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler B. 
Clasificación:
5.0

Great customer service! Thankyou Joe.

Phyllis B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina D. 
Clasificación:
5.0

Joe is very friendly and helpful

Ronald S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daphne G. 
Clasificación:
1.0

I've been charged 100 for twenty dollars worth of gas. This is after the initial truck could not be provided, not once, but twice. And I drive the last hour with no air conditioning. I'm done with uhaul. I'll be sharing my experience.

Dorian Y. 
Clasificación:
5.0

Very pleasant experience!

Bob H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Blake D. 
Clasificación:
5.0

El cliente no dejó un comentario.

jolynda W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cherie W. 
Clasificación:
5.0

The manager, Joe, was super helpful!! I was very impressed with how he is running this Uhaul location!! I just can't say enough, he even came in early to check us out. I think he should get some kind of recognition for his outstanding customer service!! Please reward him someway, somehow! Thanks for letting me critique him, I was looking forward to writing just how good he was, I would highly highly recommend him!! Again, please reward him somehow, at least as manager of the month, something!! Thanks and feel free to call me if you need too, I'll say it in person just how pleased I was with Joe!!

Paul D. 
Clasificación:
5.0

Joe was easy to communicate with and did the extra communication to make sure the truck I requested was at his location so I wouldn't have to pick it up at a more distant location. Also very conscientious re: COVID precautions at his facility.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris C. 
Clasificación:
5.0

The guy working was great and was a lot of help!! I rate it five stars and will tell all my friends/ clients

Clayton W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hector A. 
Clasificación:
5.0

Joe did a great job!

Keith N. 
Clasificación:
5.0

Great to do business with

James H. 
Clasificación:
5.0

The gentleman was amazingly courteous and helpful all items were on the trick ready to go right by tje office door. I placed my order online and soon after I got contacted and assured that everything will be ready when I arrive for the pick-up.

Andrzej S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Wilborn F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew K. 
Clasificación:
5.0

The manager, Joe, was wonderful. He walked me through every process, answered any questions I had, treated me with respect, and took his time making sure that all my needs were met. Wonderful place and wonderful management, I recommend anyone and everyone to this place!

Hunter N. 
Clasificación:
5.0

Great Service, very helpful and friendly

Annita L. 
Clasificación:
5.0

Super

Anthony L. 
Clasificación:
3.0

The website allowed me to book the vehicle at 1 PM but they clear state on the door when arriving they are at lunch during this time. U-HAUL should not allow anyone to book a moving vehicle during this time at this location. I didn't get out of there until after 2 PM. It put me behind 1 hour and made me late!!!

Dale N. 
Clasificación:
1.0

El cliente no dejó un comentario.

Dominique S. 
Clasificación:
2.0

Up-gradeable insurance...

Sasha A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brennan E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jack C. 
Clasificación:
1.0

It took us about 1 hour to get the truck check out.

Ming L. 
Clasificación:
5.0

This was the best experience I've ever had with u-Haul out of several times of use.

Larry D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexandra G. 
Clasificación:
4.0

I have bad knees and the truck was very high. An additional step or cab lower to the ground would help.

Kathleen B. 
Clasificación:
5.0

She was exceptionally helpful and accommodating. She went over all the details and the truck. Great experience with her.

Deborah B. 
Clasificación:
1.0

Mrs Johnston was very confusing, did not explain the process clearly and came off as rude when asked to clarify. There was a clerical error in the system from using the service years prior that had both my and my previous roommate's information in the system together since we moved together and was berated even though I have no control over what was put in a system I have no access to. Was also required to have 2 additional point of contacts that "knew the situation and would answer their phone" but not physically there with us. Called provided numbers immediately before we could contact them and let them know. Recommend customer service training for Mrs Johnston at this location.

Chance V. 
Clasificación:
5.0

AMAZING customer service provided by Sue. From the initial phone call to hold the equipment, to the transaction in the office....SUE was AWESOME!!!

Jason H. 
Clasificación:
5.0

Nothing. Everything was great!

James R. 
Clasificación:
5.0

Very friendly and detailed manager. Very accommodating for such short notice of truck rental. Definitely would use again in the future.

sergio O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alfonso H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra S. 
Clasificación:
5.0

She is the sweetest! Great experience

Kyra M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger M. 
Clasificación:
5.0

The site manager is superb: knowledgeable, caring, helpful!!

ANA C G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dominga N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christian G. 
Clasificación:
5.0

Friendly staff and seamless rental.

Jarrod R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrei F. 
Clasificación:
5.0

Nothing at all. Sue provided me with excellent customer service. I will definitely return to the Rockwell location because of her.

Bobby G. 
Clasificación:
2.0

Great management, storage and equipment! But the lot.... oh my! It BEGS for resurfacing! And that OLD chainlink/barbed-wire fence is SHOT, and SO outdated! Place looks like an old prison! REAL competition is just around the corner, and they look NICE. WAKE UP and keep your property UP!!!

tim B. 
Clasificación:
5.0

The parking is difficult when we want to go to the office Overall my experience with U Haul has been very positive

Janet G. 
Clasificación:
4.0

Ac in the truck didn't work but luckily it was a nice day lol

Robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucia R. 
Clasificación:
5.0

Camille was excellent! Very friendly and helpful. I appreciate it!

SUSAN M.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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