Comentarios de los clientes para American Self Storage #12

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de American Self Storage #12

Clasificación general:

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Katie M. | Overall Experience |
Clasificación:

We had a great experience at American Self Storage. Joe was super nice and helpful. He was flexible with us when we needed to move to a bigger unit and he sent us a few reminders when it was close to our payment date. I would definitely recommend using them and will use them again when we need to.

Melissa A.
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El cliente no dejó un comentario.

Peter F.
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thanks

Debora M.
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Jim is very friendly and goes above and beyond to make my experience smooth. Thank you!!

Melanie B.
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Everything went well. Joe was courteous and helpful

Michelle M.
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Very helpful. Quickly overcame an obstacle. Professional and courteous. Strong recommendation

Andres M.
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Great service and very orderly! Thank you

Harold K.
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El cliente no dejó un comentario.

Timothy H.
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El cliente no dejó un comentario.

Jerry F.
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It was perfect. Very polite and friendly.

Jarvis K.
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nothing

KENNETH D.
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El cliente no dejó un comentario.

Carl G.
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El cliente no dejó un comentario.

Jennifer W.
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El cliente no dejó un comentario.

Mystie W.
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Nothing. The man who helped was informative, helpful and kind.

Donna S.
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Nothing. Joe made it a great experience

Beatrice H.
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El cliente no dejó un comentario.

Robert C.
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El cliente no dejó un comentario.

Denzell D.
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El cliente no dejó un comentario.

Steven S.
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Slow disorganized. Or maybe that's a U-Haul thing

Linda B.
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El cliente no dejó un comentario.

Tyler B.
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El cliente no dejó un comentario.

Phyllis B.
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Great customer service! Thankyou Joe.

Tina D.
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El cliente no dejó un comentario.

Ronald S.
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Joe is very friendly and helpful

Daphne G.
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El cliente no dejó un comentario.

Dorian Y.
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I've been charged 100 for twenty dollars worth of gas. This is after the initial truck could not be provided, not once, but twice. And I drive the last hour with no air conditioning. I'm done with uhaul. I'll be sharing my experience.

Bob H.
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Very pleasant experience!

Blake D.
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El cliente no dejó un comentario.

jolynda W.
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El cliente no dejó un comentario.

Cherie W.
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El cliente no dejó un comentario.

Paul D.
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The manager, Joe, was super helpful!! I was very impressed with how he is running this Uhaul location!! I just can't say enough, he even came in early to check us out. I think he should get some kind of recognition for his outstanding customer service!! Please reward him someway, somehow! Thanks for letting me critique him, I was looking forward to writing just how good he was, I would highly highly recommend him!! Again, please reward him somehow, at least as manager of the month, something!! Thanks and feel free to call me if you need too, I'll say it in person just how pleased I was with Joe!!

David B.
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Joe was easy to communicate with and did the extra communication to make sure the truck I requested was at his location so I wouldn't have to pick it up at a more distant location. Also very conscientious re: COVID precautions at his facility.

Chris C.
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El cliente no dejó un comentario.

Clayton W.
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The guy working was great and was a lot of help!! I rate it five stars and will tell all my friends/ clients

Hector A.
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El cliente no dejó un comentario.

Keith N.
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Joe did a great job!

James H.
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Great to do business with

Andrzej S.
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The gentleman was amazingly courteous and helpful all items were on the trick ready to go right by tje office door. I placed my order online and soon after I got contacted and assured that everything will be ready when I arrive for the pick-up.

Wilborn F.
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El cliente no dejó un comentario.

Andrew K.
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El cliente no dejó un comentario.

Hunter N.
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The manager, Joe, was wonderful. He walked me through every process, answered any questions I had, treated me with respect, and took his time making sure that all my needs were met. Wonderful place and wonderful management, I recommend anyone and everyone to this place!

Annita L.
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Great Service, very helpful and friendly

Anthony L.
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Super

Dale N.
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The website allowed me to book the vehicle at 1 PM but they clear state on the door when arriving they are at lunch during this time. U-HAUL should not allow anyone to book a moving vehicle during this time at this location. I didn't get out of there until after 2 PM. It put me behind 1 hour and made me late!!!

Dominique S.
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El cliente no dejó un comentario.

Sasha A.
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Up-gradeable insurance...

Brennan E.
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El cliente no dejó un comentario.

Jack C.
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El cliente no dejó un comentario.

Ming L.
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It took us about 1 hour to get the truck check out.

Larry D.
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This was the best experience I've ever had with u-Haul out of several times of use.

Alexandra G.
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El cliente no dejó un comentario.

Kathleen B.
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I have bad knees and the truck was very high. An additional step or cab lower to the ground would help.

Deborah B.
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She was exceptionally helpful and accommodating. She went over all the details and the truck. Great experience with her.

Chance V.
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Mrs Johnston was very confusing, did not explain the process clearly and came off as rude when asked to clarify. There was a clerical error in the system from using the service years prior that had both my and my previous roommate's information in the system together since we moved together and was berated even though I have no control over what was put in a system I have no access to. Was also required to have 2 additional point of contacts that "knew the situation and would answer their phone" but not physically there with us. Called provided numbers immediately before we could contact them and let them know. Recommend customer service training for Mrs Johnston at this location.

Jason H.
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AMAZING customer service provided by Sue. From the initial phone call to hold the equipment, to the transaction in the office....SUE was AWESOME!!!

James R.
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Nothing. Everything was great!

sergio O.
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Very friendly and detailed manager. Very accommodating for such short notice of truck rental. Definitely would use again in the future.

Barbara B.
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El cliente no dejó un comentario.

Alfonso H.
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El cliente no dejó un comentario.

Debra S.
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El cliente no dejó un comentario.

Kyra M.
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She is the sweetest! Great experience

Roger M.
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El cliente no dejó un comentario.

ANA C G.
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The site manager is superb: knowledgeable, caring, helpful!!

Kevin A.
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El cliente no dejó un comentario.

Dominga N.
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El cliente no dejó un comentario.

Pamela A.
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El cliente no dejó un comentario.

Christian G.
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El cliente no dejó un comentario.

Jarrod R.
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Friendly staff and seamless rental.

Andrei F.
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El cliente no dejó un comentario.

Bobby G.
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Nothing at all. Sue provided me with excellent customer service. I will definitely return to the Rockwell location because of her.

tim B.
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Great management, storage and equipment! But the lot.... oh my! It BEGS for resurfacing! And that OLD chainlink/barbed-wire fence is SHOT, and SO outdated! Place looks like an old prison! REAL competition is just around the corner, and they look NICE. WAKE UP and keep your property UP!!!

Janet G.
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The parking is difficult when we want to go to the office Overall my experience with U Haul has been very positive

Robert W.
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Ac in the truck didn't work but luckily it was a nice day lol

Lucia R.
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El cliente no dejó un comentario.

Sheena E.
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El cliente no dejó un comentario.

Cody M.
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The lady that helped me at this location was very knowledgeable, great communication, and pleasant.

Kris P.
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Super fast process, friendly and accommodating. Thank you for a smooth trip and transactions!

Christina F.
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Great customer service!

Ray S.
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El cliente no dejó un comentario.

BYRON H.
Clasificación:

I did a copy of my driver's license prior to pick up on the website but still had to show it at the pick up location. The lady at the pick up location told me I could not pay ahead of time. I called Uhaul directly and was able to pay prior to pick up.

DOUGLAS B.
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El cliente no dejó un comentario.

TIM R.
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El cliente no dejó un comentario.

John W.
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El cliente no dejó un comentario.

Jack M.
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El cliente no dejó un comentario.

Donna S.
Clasificación:

When customers specifically request an agent check out/in, do not force them into doing a self check out/in or belittle them for not having the technology to not do a self check out/in. Also, take the sign in the window down if you are IN the office and not actually out on the property. It creates a lot of needless waiting for your return if you are not actually gone.

Richard B.
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El cliente no dejó un comentario.

Malcolm D.
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Outstanding service. I couldn't asked for more.

David M.
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El cliente no dejó un comentario.

Daniel K.
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Very smooth transaction. Courteous attendant.

Dan G.
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Camille was very helpful!

Brittney G.
Clasificación:

I have had the worste experience moving with uhaul. First my reservation was changed without my consent , then i was over charged for the rental at pick up, I received a refund for it but when I called at drop off since I only drove 125 miles and the truck was saying I went 600 customer service agreed that the contract was wrong and that the service record showed the mileage was wrong on check out she put it on the refund ticket so when I got my refund it was closed and the store charged my card today 217 for the miles I DIDN'T drive. I called customer service again and get told another ticket is being opened no apology and that it would be 3 to 5 business days. That was all the money in my account and you were not authorized to take it. I said I would dispute it with my bank and the response was well do what you gotta do. Horrible customer service and your telling me for a 15 ft truck to drive from okc to lawton is over 400$ get out of here !!!! Horrible!!! So I call the store that charged me and have now been on hold for over 30minutes!

James B.
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Camille. she is a fantastic employee

Talia E.
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We left an expensive item in the truck and Camille made sure we got it promptly! She was wonderful!

MICHAEL T.
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El cliente no dejó un comentario.

Talia E.
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Have never had a better customer service experience with a rental company! Camille was amazing!

Jeffrey D.
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El cliente no dejó un comentario.

Alison W.
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Excellent customer service at this location. I would go out of my way to do business with them again.

Laura M.
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El cliente no dejó un comentario.

Garrett J.
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After a long day of moving, I simply wanted to drop off my key and be on my way. The rep acted as if I was inconveniencing her by being there. She told me to hold on and that she was trying to find a different location that she wanted me to drop off the uhaul. That's absolutely ridiculous. She ended up taking my key and allowing me to leave but I didn't like the fact that she was wanting me to take the truck to another location which was further from my ending destination.

Tammy M.
Clasificación:

El cliente no dejó un comentario.

SUSAN M. | First Impressions |
Clasificación:

Camille was excellent! Very friendly and helpful. I appreciate it!

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