Tell the corporate office they need to improve the app if they want to advertise it being so easy to use. The guy actually running the rental location was great and way faster than the app.
Aaron J.
Customer Reviews for American Self Storage #12
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Joe was amazing and surpassed our expectations! Thank you so much for a great experience!
KENDRA A.Ask for Joe, and he'll make sure that you are well taken care of. I would most definitely recommend all who I know to visit this location if they ever need this service. .
Michael A.The best service from Joe!
Deanjelo B.The attendant was very polite and helpful…
Dave S.The van was new - a plus. I had issues checking it out 24/7! After calling the 1-800 number, we finally got it checked out. The van was clean w/ a little animal hair in the passenger seat. Overall, nice ride b/c it is new, new. Ty UHAUL for that! 😎
Wendi M.Refund some of my money
yolanda I.We have used this location in the past. Service is quick with no fuss and no problems. It is conveniently located. Excellent customer service.
RUTH J.Friendly staff and clean equipment
Scott S.Joe was amazing! Great communication pick up and drop off was a breeze.
JAMES H.Excellent service .I would recommend to friend and family services was above and beyond 100%. Thank you
Lucretia D.It was late and the drop off was perfect
Jospeh K.Joe was very helpful and made you feel like you were going to get a fair one and we did thank you joe
DUANE C.Great customer service
Dave S.The guy there named Joe was amazing and super friendly. This will be the only place I rent a vehicle from now on
Joey C.Joe is awesome!!!
JOE KURTIS W.EXCELLENT
Felesha G.Too many things to do to drop off. Questions, pictures, etc Instead of just dropping off key
Jerek J.Joe has gone above and beyond to customers.Always kind and considerate.
Gwynn L.Staff was extremely knowledgeable and kind.
Nima N.Open earlier than 9 am.
Sandra C.Joe was very helpful and super friendly. Everything was very clean.
David K.Joe was super helpful. Very patient and efficient. We'll use this one again.
Sue J.Joe, was great! Uhaul was great!
Andrea B.We are so thankful that we rented from this facility. The gentleman that helped us was so kind and we appreciated all of his tips for us. It was our first time renting a Uhaul. We were not disappointed and plan to return to this location if we ever need to rent again! I highly recommend this location.
Tori B.Great service!
EMMANUEL O.The best customer experience, would use again and highly recommend!
Alanna S.Always a great experience. Friendly service! 10/10 recommend this place for your moving needs.
Tiffany L.This guy text my personal number complaining that the trailer is late and after I tried to explain to him that I wanted to drop it back off where I got it to avoid the surprise 2and half times the normal rate charge! I ended having to drop it off with him just to get him to leave me alone. Acting like I stole the trailer or something! Terrible experience and I use uhaul a lot!
Christopher D.Easy rental. Everything was as I ordered it and the rental time was quick and easy. I would definitely rent from these guys again.
Ulysses S.Free donuts? Just kidding
Larry G.Joe is a pleasure to work with. He is always ready to help in anyway he can to make sure our needs for truck rental are met.
MARVIN E.Doesn't get any better!!! Very pleased!
Terry B.Will continue to use this location for our regular needs of truck rental.
MARVIN E.The gentleman working was very friendly and helpful. He made the check out and return procedure quick and easy.
Steven W.Explain to people that they are going to be out of 200.00 more than what's said or estimated. Also let people know that they won't get their 100.00 back for days if they get it back.
Sandtego H.Excellent friendly service.
Jilliann H.Friendly and excellent service!!
Scott R.Impeccable customer service, friendly, informative & professional. Will definitely recommend & use again.
Jennifer H.very happy with the service
chungang S.Joe provided excellent service!
Paul E.Nothing , was great
Mike T.Nice & polite helpful service at check in. New van, clean & in great condition. Convenient & easy pick up & drop off. Very happy customer
cindy M.Jon was awesome! Made the process super simple and was definitely a huge help while we moved!
Jeremy K.Nice and friendly and extremely easy to drop off!
Kathy B.very happy with my order
chungang S.The customer service was great. I can't think of anything that would have made this experience any better
Mitzi E.