Customer Reviews for American Self Storage #11
(U-Haul Neighborhood Dealer)

376 reviews

7801 W Hefner Rd   Oklahoma City, OK 73162
(1 block East of Council Rd on North side of Hefner RD Across from USPS)

(405) 787-1411

Office Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    9 am–1 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(405) 787-1411

7801 W Hefner Rd
Oklahoma City, OK 73162
(1 block East of Council Rd on North side of Hefner RD Across from USPS)

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    9 am–1 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Aaron is an impressive representative for U-Haul both by doing a superb job providing clean well maintained equipment, but also in a very personable way. To help him continue please ensure he's supplied with good vehicles, he'll do the rest for you!

bruce sanderson 
Rating:
5.0

Awesome service!!! Aaron was a pleasure to work with!!

Robert Johnson 
Rating:
2.0

Customer did not leave a comment.

Christian Wolfe 
Rating:
5.0

I'm still waiting on my deposit that was supposed to be here. I'm halfway down a check.

PAUL MCGILL 
Rating:
5.0

Just wanted to express how awesome this gentleman was who ran this location. He was accommodating and efficient. Very friendly.

Logan Lax 
Rating:
5.0

They went over and beyond to help me in every way from hookup to unhooking. I am so grateful. I received the BEST customer service I have experienced in a long time from any business/company!

Lori Bartley 
Rating:
5.0

Aaron was very accommodating. I had to keep changing my day and time due to closing issues on my house. He was great, and I would definitely use him again.

JAMES BOYD 
Rating:
3.0

When we picked up the truck it only had a quarter tank of gas. I returned it with the exact amount fuel the truck had when I picked it up. We paid for an appliance dolly, was not in the truck. Had to find another Uhaul to pick up a dolly, obviously I had to pay again for the dolly.

Janet Harbolt 
Rating:
5.0

Customer did not leave a comment.

Jennifer Schmidt 
Rating:
5.0

Customer did not leave a comment.

dongsen Xie 
Rating:
5.0

Customer did not leave a comment.

Jared Eversoll 
Rating:
5.0

Customer did not leave a comment.

Amber Barry 
Rating:
3.0

Customer did not leave a comment.

Brooklynn Eyerly 
Rating:
5.0

Thank you.

Joshua Wheeler 
Rating:
5.0

Aaron and team are always reliable.

KIRK goss 
Rating:
5.0

Great experience! The entire process was quick and easy!

JAMES PETERS 
Rating:
1.0

Customer did not leave a comment.

Briana Politis 
Rating:
3.0

Didn't get the moving pads I was charged

Warren Hicks 
Rating:
2.0

It was after hours on Saturday afternoon, about 1:15. As usual, the person fielding the call was polite and patient, though she sounded young and could probably afford to slow down somewhat in her speech. The mobile return app (due to no fault of the local agent) proved far less than adequate, but after an onerous period of time, I took multiple pictures and sent them in an email address that she suggested. Your mobile pick up and drop off needs major renovations. A good tech person should be able to test this in-house with a few candidates who are utterly unfamiliar with the process, including people from a variety of age and social/economic representations.

Bob Kanary 
Rating:
5.0

Customer did not leave a comment.

chungang sun 
Rating:
5.0

Customer did not leave a comment.

retha meuret 
Rating:
5.0

Customer did not leave a comment.

Kenneth Windle 
Rating:
5.0

very good service

chungang sun 
Rating:
5.0

I was extremely pleased with the cleanliness and operability of the trailer. The checkout service was fantastic and return was fast and convenient. For some reason, I made the reservation at the location closest to me but somehow it was switched to one a few miles away. We were able to fix the issue once I arrived at the original location I rented from. The only thing I could think of was that the location I rented is posted as closed on Sunday’s. Since the manager lives on site, he was available for me to return the trailer on Sunday without any issue. I like this location because they have good equipment, customer service friendly, it’s close to my house, and there’s no lines (fast).

Mark Vardaro 
Rating:
5.0

Customer did not leave a comment.

Melinda Johnson 
Rating:
5.0

Customer did not leave a comment.

Kevin Stanforth 
Rating:
5.0

very good service

chungang sun 
Rating:
5.0

Customer did not leave a comment.

Ramona Texidor 
Rating:
5.0

Customer did not leave a comment.

Juanita Iannotti 
Rating:
5.0

Excellent customer service and a nice clean well maintained trailer.

Mark Hiersche 
Rating:
5.0

Customer did not leave a comment.

Wayne Hall 
Rating:
5.0

No improvement needed. Agent was friendly and helpful.

Ron Sharp 
Rating:
5.0

Sry good and friendly environment. Great place to do business. If ever needed again I will definitely return to this location.

Travis Dishman 
Rating:
5.0

Customer did not leave a comment.

Serena mathews 
Rating:
5.0

Customer did not leave a comment.

Ofelia Ochoa 
Rating:
5.0

Excellent service. Only need for short period of time and could return it in the drop box when i returned it. Very happy with the rental.

BARBARA WESTERN 
Rating:
5.0

Definitely night and day from the McKinney Uhaul establishment.

Jennifer Atkinson 
Rating:
5.0

I had a great experience leasing a u-haul from this location. I checked in online, so pickup of the vehicle took less than five minutes. I also had to call and request an extension on the rental and the manager was extremely helpful.

Hayden Musgrove 
Rating:
5.0

The manager was friendly and quickly got me in and out the door, no waiting around.

Eric Rowden 
Rating:
5.0

Office employee was very friendly and made the process very easy! I would rent from them again.

DANIELLE PLATT 
Rating:
5.0

Everything was good to me. Thanks.

Eric agyei 
Rating:
5.0

Customer did not leave a comment.

Kimberly Joseph 
Rating:
5.0

Customer did not leave a comment.

rita Jackson 
Rating:
5.0

Customer did not leave a comment.

LAURA MOTLEY 
Rating:
5.0

Customer did not leave a comment.

Aracely Pate 
Rating:
3.0

Truck was in terrible condition. Alignment was way off, the brakes were poor, and the transmission was leaking fluid. The location was also poorly maintained. The manager of the property was very nice, but this was the worst condition can/truck I’ve ever rented.

Scott Cravens 
Rating:
1.0

Customer did not leave a comment.

Darius Dickens 
Rating:
5.0

Nice place and easy to find. Guy came put right away and told us where to come in thru the gate. He unhooked the trailer and said we were ready to go. Email sent for return receipt. Very easy drop off. Very nice man also. Very helpful.

Gloria Prazak 
Rating:
5.0

Great customer service and reliable as always. And also priced well.

Christopher Fahrenthold 
Rating:
5.0

The worst experience ever with uhaul through this whole journey, but not @ any locations front or rear side of the Leg. The unloading that I bought on my drop side of the leg was ridiculous and ended up with me calling the cops, getting an incident report file, filing a claim with Uhaul and also spending $1,100+ for a security system. Uhaul has still yet to help me with the situation and really hasn't done anything about the situation whatsoever.

Tad Duckworth 
Rating:
4.0

Customer did not leave a comment.

Jim Chandler 
Rating:
3.0

The guy who helped me was great!!

Josh Falt 
Rating:
5.0

Customer did not leave a comment.

ANTONIO RICHARDSON 
Rating:
5.0

Great expietence

Kim Stubbs 
Rating:
5.0

You were the best! I appreciate you making this such an easy process.

Sara Peterson 
Rating:
5.0

Customer did not leave a comment.

Christopher Robinson 
Rating:
5.0

Customer did not leave a comment.

Mark Sharp 
Rating:
5.0

Customer did not leave a comment.

branda pope 
Rating:
5.0

Customer did not leave a comment.

DANA HERRICK 
Rating:
5.0

Customer did not leave a comment.

Jeannie Martin 
Rating:
5.0

Customer did not leave a comment.

Joseph Carter 
Rating:
5.0

Staff was friendly and the pickup was smooth. Took less than 10 minutes. Would definitely recommend this location again.

Mathew Lee 
Rating:
5.0

Quick and easy check out and in!

rebecca conner 
Rating:
5.0

Customer did not leave a comment.

Jennifer Rolf 
Rating:
3.0

Have a parking lot

Hannah Lobdell 
Rating:
5.0

Very good at communication on every level of the return so nice and helpful

Joyce Robertson 
Rating:
5.0

For the NW side of OKC, could not have been easier. Great customer service.

Derek Smith 
Rating:
5.0

My Rep (think his name is Aaron) was very helpful, efficient and professional. It was my first time renting from U-Haul and he made it very easy! I will be using his location again if I ever need a truck!

stacey generette 
Rating:
4.0

Customer did not leave a comment.

gregory borelli 
Rating:
5.0

Customer did not leave a comment.

Michael Murphy 
Rating:
5.0

Customer did not leave a comment.

Chris Wolfe 
Rating:
4.0

Customer did not leave a comment.

james goree 
Rating:
5.0

Customer did not leave a comment.

Terry Beloncik 
Rating:
5.0

Customer did not leave a comment.

Cathy Hickman 
Rating:
5.0

Customer did not leave a comment.

Christopher Kelly 
Rating:
5.0

Customer did not leave a comment.

JAHNAE JOHNSON 
Rating:
4.0

Customer did not leave a comment.

James Harris 
Rating:
5.0

Customer did not leave a comment.

KENT FARRAND 
Rating:
4.0

This was an easy process and the man helping we was awesome. My only suggestion would be regarding the cleanliness checkout piece. You can only answer if it is clean or not. However in my instance, the cabin of the vehicle was clean by about 99%, but the cup holder area was not clean, so given my options, I said it was clean, but worried that I could get stuck with a cleaning service fee for that 1%. If you could allow for more details, perhaps an area like this that I'm typing in now, to discuss cleanliness, it would be helpful. Other than that, it was a great experience. .

Rhonda Geller 
Rating:
5.0

Customer did not leave a comment.

Gary Layman 
Rating:
3.0

Uhaul representative was professional and helpful. Movers we hired through the website never contacted us or called back.

Adrienne Jung 
Rating:
5.0

Fast, courteous service. Thanks!

Lindy Sproul 
Rating:
5.0

Erin I think that’s his name was beyond professional and friendly thank u again for good service

Rhonda Geanes 
Rating:
5.0

Customer did not leave a comment.

SAWYAR MCKAUGHAN 
Rating:
5.0

Customer did not leave a comment.

Derrick Cooper 
Rating:
5.0

Customer did not leave a comment.

Vernon Stellman 
Rating:
5.0

Customer did not leave a comment.

Suzanne Olds 
Rating:
5.0

Customer did not leave a comment.

Marius Maree 
Rating:
5.0

I had great customer service. Quick, friendly and professional!! So good I added a half tank instead of just a quarter!!

JohnPhillip Jankas 
Rating:
5.0

Customer did not leave a comment.

Michael Ulman 
Rating:
5.0

Absolutely will use this location again !!

linda stanton 
Rating:
5.0

I did not visit this facility. The roadside assistance crew was dispatched to swap out my trailer.

Byron Wilson 
Rating:
1.0

Left truck at rental each night and miles were put on truck next day.

ANITA WATSON 
Rating:
5.0

Customer did not leave a comment.

Diana Elliott 
Rating:
5.0

we rent frequently and they are always most helpful.

Marvin Escobar 
Rating:
5.0

Customer did not leave a comment.

BARBARA WALLACE 
Rating:
5.0

Customer did not leave a comment.

Benny Sanchez 
Rating:
5.0

Great Friendly. Very great service.

Virginia Scuddy 
Rating:
3.0

This experience is just like the rest that I’ve had with Uhaul. That shouldn’t be taken as average though. One of my favorite things about Uhaul is that it’s always the same, a reliable company for all of your moving needs no matter the location.

Sean Kinner 
Rating:
5.0

The office guy was so nice! Would recommend and use again !!

Julia Junge 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top