Customer Reviews for American Self Storage #1
(U-Haul Neighborhood Dealer)

Rating:

5.0

It was very cumbersome to check in with the app on my phone- took us 45 minutes.

Rating:

5.0

Thank you!

Rating:

5.0

Shawn at American Self Storage was super helpful on the next day after check-in when I had a question. Awesome service! Will rent from them again!

Rating:

5.0

The man that helped me was very knowledgeable and helpful

Rating:

5.0

Sean Neely was wonderful to deal with in renting a truck. He made ithe rental process very easy and quick. I would recomend American Self Storage to everyone for renting a U-Haul truck.

Rating:

2.0

I brought truck back with the same amount of fuel and got pics to prove it. STILL got charged. UHAUL is a scam.

Rating:

5.0

Sean is a caring professional. I enjoyed working with him and his personalized service.

Rating:

5.0

Ashley was extremely friendly and helpful.

Rating:

3.0

Was suppose to have my receipt emailed to me but never received it.

Rating:

5.0

It wasn’t clear where I was supposed to park the truck, but the man helping was very helpful and kind and took care of everything really quickly.

Rating:

1.0

This is a self storage business. It’s hidden BEHIND a strip mall, and not visible from the parking lot! There is a locked gate and we were not given a code to enter! Very cramped parking, and confusing my location — nothing identifies it as a Uhaul location. We initially tried to return the truck about a mile north of this location — it’s a HUGE Uhaul center, but they turned us away and told us to go to the crappy, small, unwelcoming self storage place.

Rating:

5.0

The location is hidden from the street. It needs better signage, or at least a better way to advertise where it’s located.

Rating:

4.0

i did online check in

Rating:

3.0

My only concern is that I had reserved my truck and day prior to picking it up and asked the appropriate questions about having access to my truck keys via U-Haul 24/7 app because of my early pick-up time, which turned out to be complete false. Because I logged into the app and it stated, "You are required to do a in person pickup once the office is open." I even tried to call the 1-800 number provided to no avail. This cause my limited time to be even more limited than expected. Not good U-Haul!!

Rating:

5.0

It was awesome

Rating:

5.0

The uhaul didn't have the right amount of gas in it.. and no dolly that I had requested.. and it wasn't clean from previous family and the engine light was on

Rating:

5.0

Explain the fees a little better when reserving the vehicle was quoted 968 when reserving and then when I went to pick it up it was 1024.

Rating:

5.0

Give Sean a raise and hire more people like him. He is prompt, courteous and obviously very customer oriented.

Rating:

3.0

I normally get my truck and Uhaul goods from the location on Broadway (the owner/manager's name is French I think?), but this location had my truck size and allowed me to get it sooner. Several days before I needed the truck, I reserved it online and set it up to do a mobile pickup. I had also requested to have two utility carts. When I got to American Storage, the owner had not pushed my order through to mobile pickup and the app would not let me get the truck. It kept telling me to wait until he opened at 9am. I had someone drop me off and was on a time crunch, so I didn't have the option to go somewhere else. I called the customer service number, it took me 45 minutes to get someone to get a hold of the owner and for him to come out and give me the keys. When I asked him if the utility carts were in the truck, he was surprised. He was not aware my order had utility carts on it and he only had one. He told me he would call and speak with Tammy his regional scheduler and have the other cart taken off my order. I spoke to Tammy around 10am and she had no idea I did not get my second cart. As a result of how late he was getting me the truck, I lost the of the guys who were set to help me move and they were also on a time crunch and could not stay to fully help me load and unload the truck. I ended up having to move everything myself. The truck was also on empty when I picked it up. Tammy from the regional scheduling did call me and she was very nice. She also offered to take some of my order off for filling the truck up to 1/4 a tank and she told me she would not charge me for the carts. I also appreciate that she had a lot of empathy for my situation. I ended up being late returning my truck. I did call the customer service line and spoke to Julie. She was also very kind and told me I could have it a little bit later, just to do the after hours drop off. Normally my experiences at Uhaul are quite exceptional and it's why when I move I try to always do business with you all versus your competitors. It was just very frustrating that this experiences did not go as smoothly as it could. I am very appreciative however that your customer service team took the time to try and make the situation right. Thank you so much for being understanding and working with me.

Rating:

5.0

Shawn was the fellow that gave me such a delight in doing business with this location.And I will definitely tell others to do business here..Thanks sincerely.Mark Smith#68

Rating:

5.0

The storage unit had damages and broken wall wasn’t impressed but it’s what we can afford. The office attendant was friendly and kind and very helpful and friendly. Will continue using this place. Thanks

Rating:

3.0

Hard to get to

Rating:

5.0

Nothing that I needed.

Rating:

5.0

Shawn was very friendly and efficient. He got me on my way with

Rating:

2.0

This location was behind another business. We almost missed it. And the gate was broken so we had to leave the truck in the alleyway. Which concerned us because we didn’t know if that was the proper place to leave it. Behind another business.

Rating:

1.0

The facility was not open on time, the truck was dirty inside, needed to be swept out before I could use, and trash in the cab, I ordered a dolly truck and when I arrived at my home there was no dolly.

Rating:

4.0

Truck was not parked where it said it would be, thankfully there was a manager on property that was able to help!

Rating:

5.0

Corrie was fanstatic and gave great customer service.

Rating:

5.0

Nothing. Staff was great.

Rating:

5.0

The woman who rented it lives on site and was extremely helpful, courteous, and friendly. Great employee and representative for Uhaul.

Rating:

5.0

Everything was great! Vehicle was in great condition, and the service was friendly and helpful.

Rating:

5.0

Very good experience with UHaul

Rating:

1.0

While the person working seemed nice, they did not have the equipment I rented and reserved. The website for the location said it was closed on Sundays so I waited to return it until they opened on Monday morning at Nine am. Their computer system was down and it was quite a lengthy process to get the trailer

Rating:

2.0

She didn’t give us full details about charges. Also charged card 144.04 when she stated it would be 69.00 call her to despute it and she gets very aggressive

Rating:

5.0

Cori, was great she helped us at the pick up site of the equipment, then Christian was very polite and professional at the drop off site. So we had a good experience, Thank you

Rating:

5.0

Just keep that manager. She is good! Extremely helpful and very courteous. Five Stars...

Rating:

4.0

The worker was super sweet and helpful. She’s a one girl show

Rating:

5.0

Make sure all of the online tools are working properly. I could not return the vehicle online.

Rating:

4.0

All in all the facility was great good customer service only downfall the trailer I Originally scheduled to pick up was defective though the situation was made right I was promised a discount and I am still owed money back from early drop off that I have not received yet

Rating:

5.0

You have a treasure in Jackie knighten, she was extremely professional and helpful . I will be need a uhaul again fairly soon and I will go there to get it no doubt.

Rating:

5.0

A pleasure to deal with, as always!

Rating:

5.0

Everything was great, unfortunately I did not get the ladies name that helped me with the truck...she was absolutely amazing!

Rating:

3.0

Still trying to understand why my card was charged an additional $42.00 separate from the $131.17 invoice. The invoice was the settled payment, the vehicle cleaned, the gas tank completely full. Yet my card was hit for $42.00 and as far as I know, there is no rational or justifiable reason why this standalone charge hit my account. I am expecting it to be credited to my account, ASAP.

Rating:

5.0

Jackie at American self storage is wonderful. I recommend this u haul rental location bc she is accommodating, knowledgeable and honest. I’ll always rent my trucks here.

Rating:

4.0

Cab of vehicle was dirty, with a very strong odor of smoke. At least there was no trash in the vehicle.

Rating:

5.0

Jackie has been great to work with. She always has gone out of her way to accommodate us.

Rating:

3.0

The uhaul was originally missing a gas cap. I was able to get one from uhaul down the street where they had to cut one off another truck. The truck cab shook really bad at anything over 55 mph. The tires on the front were basically bald. It’s amazing we made the 700 mile trip without a blow out especially since I was traveling with a 16 year old.

Rating:

5.0

Back of uhaul was filled with leaves, rear passenger side tail light is out, and the truck made a horrible screeching sound when starting to go up a hill.

Rating:

5.0

Jackie exhibited outstanding customer service

Rating:

5.0

Jackie was amazing professional and super helpful she made the process easy and she was so sweet I would definitely recommend this location to any and everyone and return

Rating:

5.0

Other than a rough ride, the truck was awesome! The truck share 24/7 was great also! The location doesnt have a uhaul key box, so I still had to go and talk to someone, but it was still a lot quicker then renting through a person! U-Haul is really stepping up their game! Great job!

Rating:

2.0

Ever uhaul place needs a way to know what the other is doing and each franchise should have the same rules and regulations. When you are told one thing and go to another place and they tell you opposite thing. Then they try to stick you with more money you are not expecting, that is not good business at all

Rating:

5.0

They were awesome!! Very professional

Rating:

5.0

I love the educational content you place on the side of the trucks. Keep that up! :)

Rating:

2.0

The cab of the truck had not been cleaned. There was still trash (cigarette wrappers, paperwork, french fries, etc.) in the cab from the previous rental. I am not allowed to turn the truck back in in that condition. Also, I had to scrape ice off of the windshield before being able to drive the truck. Would have been nice to have had that already done.

Rating:

5.0

This facility is what U-Haul should look like and promote. The staff was very helpful and efficient. All went well on this end. Thanks

Rating:

2.0

I usauallynise the NW Expreseay location with no problems. The equipment I requested was not on the truck and she applied the insurance which I denied. She stated she would remove when the transaction was complete and did not. Will never use at this location again

Rating:

2.0

Did not have the supplies as requested for my move. Had to drive to a different Uhaul location to receive the remainder of my supplies.

Rating:

5.0

I can say that the reservation I made online to renting a storage unit and returning the vehicle there also was a good choice , the manger Alyshea was excellent in all regards , wish there were more individuals with her great customer service skills . Thank you very much . . .

Rating:

5.0

Great experience. I will only use U Haul!

Rating:

3.0

The mileage is why to high. Truck price was good but I paid more for mileage . Service was good