Customer Reviews for American Self Stor
(U-Haul Neighborhood Dealer)

270 reviews

179 Quinebaug Rd   North Grosvenordale, CT 06255
(Mass Border)

(860) 923-2626

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
Special Operating Hours
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Show All Hours

Services at this Location:

Contact Us

(860) 923-2626

179 Quinebaug Rd
North Grosvenordale, CT 06255
(Mass Border)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
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  • 7/5/2024: Closed

Show All Hours

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Michael St Lawrence 
Rating:
5.0

Customer did not leave a comment.

Paul Brody 
Rating:
5.0

Customer did not leave a comment.

Mark F OConnor 
Rating:
5.0

Customer did not leave a comment.

WENDY FRIEND 
Rating:
5.0

Customer did not leave a comment.

Jennifer Carlson 
Rating:
5.0

Customer did not leave a comment.

Joseph Benkowski 
Rating:
5.0

Customer did not leave a comment.

Darlene Szkuytak 
Rating:
5.0

Customer did not leave a comment.

Keith Stokowski 
Rating:
5.0

Customer did not leave a comment.

David Perreault 
Rating:
4.0

The storage units and truck were both clean. Jane as always, is a pleasant person to deal with! Only wish they had bigger uhaul trucks.

Michael Jocson 
Rating:
4.0

Jane was a total pro. I asked her for a truck rental and she called me back when a customer cancelled on their transaction.

Michael Jocson 
Rating:
5.0

Customer did not leave a comment.

George Kelley 
Rating:
5.0

Very friendly service personnel, fast and courteous. Rental truck was in good working order, and clean. Would use this location again!!

Robert Thompson 
Rating:
5.0

Fast, in and out, terrific use and fair pricing. Great

Bruce Fink 
Rating:
4.0

Customer did not leave a comment.

Craig Provost 
Rating:
5.0

Customer did not leave a comment.

Michael Silvia 
Rating:
5.0

Customer did not leave a comment.

Curtis Cleaves 
Rating:
5.0

nothing, everything with this location was great!

Frank Palacios 
Rating:
5.0

Customer did not leave a comment.

Christopher Logan 
Rating:
5.0

I have been doing business with Jane and Kevin for years and they always take great care of their customers.

Marc Jones 
Rating:
5.0

Customer did not leave a comment.

Philip Bartomioli 
Rating:
5.0

Customer did not leave a comment.

CHARLES SUPER 
Rating:
5.0

American self-store is a well run, professional enterprise. The reason that I used this uhaul location is that I was referred by the uhaul in Webster, MA because they seemed to allow some stranger to cancel my reservation out from under me, without my knowledge or permission. I made a uhaul reservation at jimmys uhaul in Webster on 7/3/2019, and called Jimmy’s to confirm the reservation. When I arrived on time on 7/5/2019, I was told that “you called to cancel your reservation “. This was total hogwash, as I had just driven over an hour to pick up my reserved trailer. Apparently Jimmy’s accepted sketchy information over the phone from someone who knew about my reservation, without verifying the reservation confirmation code. Or possibly Jimmy’s wanted to make some extra money and gave my reserved trailer to a local two hour rental customer and hoped that I would be late or wouldn’t mind waiting. I was left high and dry and consequently missed my next appointment. Jimmy’s found another trailer for me but I had to drive to Connecticut and pay more for the rental than in Massachusetts. I missed my appointment, lost hours out of my day, and years off my life from the stress.

JOHN SAYWELL 
Rating:
5.0

Customer did not leave a comment.

Eugene Young 
Rating:
5.0

Everything was excellent. Communication was excellent, as was the service.

Paul Haveles 
Rating:
5.0

Can't think of anything.

Chris logan 
Rating:
5.0

Customer did not leave a comment.

Evan Arsenault 
Rating:
3.0

Customer did not leave a comment.

Greg Lohrey 
Rating:
4.0

Customer did not leave a comment.

Vicki Pace 
Rating:
5.0

Great people

Arthur Pond 
Rating:
4.0

Customer did not leave a comment.

Edwin Hryzan 
Rating:
5.0

Customer did not leave a comment.

Andrew Hescheles 
Rating:
5.0

Customer did not leave a comment.

Edwin Hryzan 
Rating:
5.0

Customer did not leave a comment.

Mathew Cote 
Rating:
5.0

Owner was awesome and great to deal with.

Rob Guillette 
Rating:
5.0

Customer did not leave a comment.

Philip Bartomioli 
Rating:
5.0

Customer did not leave a comment.

Paul Bartholomew 
Rating:
5.0

Friendliest U-Haul experience ever. Will be back to ONLY this location from now on, and they are not the closest to me. That says something!

Peter Lamarine 
Rating:
5.0

Customer did not leave a comment.

Norman Girard 
Rating:
5.0

Keep up the good work!

John MORREALE 
Rating:
2.0

After hours drop off parking location is ridiculous.

Scott Dyer 
Rating:
5.0

Never had an issue with American Rental, great people, thumbs up!

Arthur Pond 
Rating:
1.0

UHAUL CUSTOMER SERVICE WAS HORRIBLE. SCHEDULED TRUCK PICK UP 45 MIN AWAY FROM MY HOUSE. THIS CAUSED DELAYS WITH MY MOVERS AS WELL. HORRIBLE, HORRIBLE, HORRIBLE. AT DROP OFF, I GOT A "NO LONGER OPEN" DROP OFF WHICH WE DID NOT FIND OUT UNTIL AFTER WE WERE THERE ALREADY SO WE HAD TO DRIVE ALL THE WAY TO ANOTHER LOCATION. ABSOULTLEY RIDICULOUS.

Izzicke Vega 
Rating:
5.0

No improvements needed, a perfect transaction.

Edward Murray 
Rating:
5.0

i hate surveys

Arthur Pond 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Strout 
Rating:
5.0

Customer did not leave a comment.

Nancy Brosky 
Rating:
5.0

Customer did not leave a comment.

Donald Laperle 
Rating:
5.0

Customer did not leave a comment.

Richard McNiel 
Rating:
5.0

Very friendly and professional

Richard Nelson 
Rating:
5.0

I can't. They were friendly, efficient and excellent to deal with!

Matthew Liscomb 
Rating:
3.0

We were suppose to pick up our trailer in Chicopee Ma and were told a few hours before that it is no longer available there and we now have to drive to Ct to pick it up. It took us an hour and 20 minutes each way. This totally messed up our plans and was very frustrating. It seems unacceptable to say the person who was suppose to return it decided not to and now all of my plans have been affected. No offer to have someone go pick it up for us since it was not our mistake or any type of price adjustment.

Keri Donze 
Rating:
5.0

Customer did not leave a comment.

Mark Fitton 
Rating:
5.0

Customer did not leave a comment.

William Kearney 
Rating:
5.0

Customer did not leave a comment.

Scott Hazelton 
Rating:
5.0

Customer did not leave a comment.

Elizabeth AMANN 
Rating:
4.0

Customer did not leave a comment.

Katie Collins 
Rating:
3.0

Everything was fine except that the tank was not full when I got it. Although there is a chart that helps calculate how many gallons to purchase to get the tank back to the same less-than-full status, I still ended up over dispensing. So in the end, that ended up costing me. All users should be required to bring a truck back full, and if they don't, the rental place should fill it before renting it out again.

KEVIN PIMENTAL 
Rating:
5.0

Nothing to improve! Great experience!

Robert Menard 
Rating:
5.0

Customer did not leave a comment.

Mark Favreau 
Rating:
5.0

The staff is very helpful, nice and courteous. 5 STARS OUT OF 5.

FRANCISCO RIVERA 
Rating:
5.0

Customer did not leave a comment.

RICHARD LUCEY 
Rating:
1.0

Drop off procedure was a nightmare. I will never rent U-Haul again. Cell phone navigation was confusing and stopped me halfway through so I could not continue. On the phone for 45 minutes with U-Haul to try to fix to no avail. Finally was told by U-Haul personnel to leave it off the road, lock it and drop key in drop box. This was a Saturday night and left us anxious all weekend that we could not complete the entire drop off and would be charged extra. Fortunately, that did not happen.

James Clark 
Rating:
5.0

The owners of American rentall are awesome to deal with ! Very kind & helpful they have me as a customer for life !

Donald Chisholm 
Rating:
5.0

Customer did not leave a comment.

Scott Hazelton 
Rating:
5.0

Customer did not leave a comment.

William Keefe 
Rating:
5.0

Customer did not leave a comment.

eva arnold 
Rating:
5.0

The uhaul was impeccable, clean and new. The staff here was friendly, thorough and helpful. Fast and easy rental location.

Kristen Mascitis 
Rating:
5.0

Courteous and helpful throughout the whole process. I would not hesitate to use or recommend their services in the future.

Robert Romprey 
Rating:
5.0

I had a good experience renting from here and would go there again.

glen forand 
Rating:
5.0

Customer did not leave a comment.

ADAM WHYNOT 
Rating:
5.0

THANKS FOR THE VERY NICE CLEAN UHALL.....

Scott Remillard 
Rating:
5.0

Customer did not leave a comment.

Valerie Schrump 
Rating:
5.0

Excellent experience. No need to change anything. We will be renting again this weekend to complete our move.

Kerry Thurlow 
Rating:
5.0

Pull straps on ramp should have a place to secure as they are a hazard to get caught on and cause someone to trip and be injured. Perhaps they should be mounted from underneath not on top.

Donald Deslauriers 
Rating:
2.0

My truck was late !

andrew Page 
Rating:
5.0

Customer did not leave a comment.

G W Smith Jr 
Rating:
5.0

Customer did not leave a comment.

Robin Sandman 
Rating:
5.0

Very pleased w the service provided!

Sean Farrell 
Rating:
5.0

Customer did not leave a comment.

Robert Jacobson 
Rating:
5.0

I have been to alot of uhaul shops. This place is the best around. Just stop by and talk to jane about a truck. You will not be disappointed. Thanks again jane for the wonderful experience.

MICHAEL KILEY 
Rating:
5.0

Customer did not leave a comment.

John Szczypien Jr 
Rating:
5.0

Amazing customer service!!

Emily Mleko 
Rating:
5.0

No improvements needed. Owners are terrific and very accommodating.

Kathleen Morin 
Rating:
5.0

Customer did not leave a comment.

Russell Wonoski 
Rating:
4.0

Customer did not leave a comment.

Craig Provost 
Rating:
5.0

Jane is awesome!

Raymond Sullivan 
Rating:
5.0

They are awesome at this location. Joan is wonderful, very helpful.

Justine Wilga 
Rating:
4.0

Good experience. Only reason I did not rate excellent is that uhaul equipment is always older and more run down, but for the price it can't be beat. Thanks for helping with our move.

Christopher Ey 
Rating:
5.0

Customer did not leave a comment.

RODNEY R Waters 
Rating:
5.0

Customer did not leave a comment.

Brian Mayou 
Rating:
5.0

Customer did not leave a comment.

Douglas Benoit 
Rating:
5.0

Customer did not leave a comment.

KATHRYN Lyons 
Rating:
5.0

Customer did not leave a comment.

Arthur Huot 
Rating:
5.0

I have used this location many times and they have always been very helpful with storage and rentals.

James Price 
Rating:
4.0

Customer did not leave a comment.

Jonathan Nino 
Rating:
5.0

Employees were friendly, knowledgeable, and helpful. Experience was great!

Jennifer Langelier 
Rating:
5.0

Customer did not leave a comment.

MARGARET Bates 
Rating:
5.0

Customer did not leave a comment.

Andrew Hescheles 
Rating:
5.0

Very helpful and friendly! Equipment kept in great shape and good to know that many varied items are rented at this facility. Thank you!

Paul Smith 
No reviews have been submitted for this location.

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