Customer Reviews for American Rental Centers Inc
(U-Haul Neighborhood Dealer)

542 reviews

1100 Canton Rd   Akron, OH 44312

(330) 784-1750

Location Hours

  • Mon: 8 am - 4:30 pm
  • Tue-Thur: 8 am - 4 pm
  • Fri: 8 am - 4:30 pm
  • Sat: 8 am - 3 pm
  • Sun: 8 am - 11 am
Special Operating Hours
  • 12/12/2021: 8:00 am - 5:00 pm
  • 12/19/2021: Closed

Services at this Location:

Contact Us

(330) 784-1750

1100 Canton Rd
Akron, OH 44312

Services at this Location:

Location Hours

  • Mon: 8 am - 4:30 pm
  • Tue-Thur: 8 am - 4 pm
  • Fri: 8 am - 4:30 pm
  • Sat: 8 am - 3 pm
  • Sun: 8 am - 11 am
Special Operating Hours
  • 12/12/2021: 8:00 am - 5:00 pm
  • 12/19/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

RONALD N. 
Rating:
5.0

Customer did not leave a comment.

DONALD M. 
Rating:
5.0

Customer did not leave a comment.

MERLE M. 
Rating:
3.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

CODY M. 
Rating:
5.0

A possible lot to park your car on n while using the truck.

GERALD M. 
Rating:
5.0

Customer did not leave a comment.

MELISSA F. 
Rating:
4.0

Customer did not leave a comment.

ROBERT F. 
Rating:
2.0

Customer did not leave a comment.

HALEY L. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Karen M. 
Rating:
1.0

Customer Service is terrible. The man is rude and has no consideration for anyone. Calls you to threaten you then doesn't even have the balls to stay on the phone he hangs up on you. I'd carry my stuff from house to house before I ever go back to this location. Wish I knew his name to call him out, but I'm sure if you deal with this location you'll be able to point him out.

Melanie W. 
Rating:
5.0

The only thing that happened is that they charged me insurance when I didn't ask for it.

Asher L. 
Rating:
5.0

I have a business credit card. When I went to use it they said I couldn't use it because my name was not on it. I have used it at other U-Haul pickups without a problem. I have used this card other business without a problem. I had to use my own card to get the trailer.

charles F. 
Rating:
5.0

We were very pleased with our experience with this U-Haul location. Other rentals we contacted...including Home Depot...could not guarantee us that a truck would be available when we needed it. The counter person was very friendly and helpful. This is the place we will go to for any further rental needs.

ted M. 
Rating:
4.0

Customer did not leave a comment.

VICKI M. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Felicia R. 
Rating:
5.0

Fast and friendly

Roy C. 
Rating:
5.0

Customer did not leave a comment.

jeffrey K. 
Rating:
3.0

The very idea that I needed to purchase a different hitch pin is asinine. If U-Haul employees take a picture of the setup, there is absolutely no good reason not to use the very same hitch pin that has millions of trouble free miles on it.

Lane D. 
Rating:
3.0

4mpg sucks and the transmission was very balky. The rear door was a challenge to get down.

David F. 
Rating:
4.0

The customer service was great. Staff were very helpful.

William G. 
Rating:
4.0

Everything was just fine thanks

JAMES R. 
Rating:
3.0

Fuel tank was 3/4 full

victor H. 
Rating:
2.0

Do not have the computer system shut down an hour before closing, especially when adjustments needed to be made to the reservation.

HEATHER J. 
Rating:
5.0

Everything went smooth. Employees were efficient & courteous. Van was clean & ready as promised.

Lisa A. 
Rating:
5.0

Been here before, said I would come back because they're awesome. And I will be back again because they are awesome. Thank you.

TYLER M. 
Rating:
3.0

Navigation equipment could in the truck make a difference

ephraim E. 
Rating:
5.0

Customer did not leave a comment.

Kerry C. 
Rating:
1.0

Auto transport trailer was located behind the building, in weeds and mud, behind old vehicles that needed to be moved to gain access to it. The wiring was bad and it had no running lights. The dealer could not fix it, do we took it without these lights. It had 3 damaged area's; each photographed to document, bad tires on one side, and should not have been on the fleet of rentable trailers in its condition.

naydine W. 
Rating:
3.0

I went to the location I ordered from and got a confirmation for but no my truck wasn't there. I had to another location.

Patty C. 
Rating:
5.0

True professionals, very helpful and easy to work eith. Thank you!

tyler M. 
Rating:
5.0

Friendly and courteous people. Will rent from them again if the need arises.

Rick K. 
Rating:
5.0

Customer did not leave a comment.

Larry M. 
Rating:
3.0

My location was changed multiple times no thanks to uhaul thankfully the actual rental company where I picked up the uhaul was more help than anyone else from the actual company.

Ashanti B. 
Rating:
1.0

The uhaul I usually rent from has nice vehicles, none available. This was an older vehicle, loud, auto shifted hard, cab looked like someone had sand or salt spill everywhere. I pre-registered, still had to wait half an hour. No parking on the lot nothing online to warn me. no compensation for the time it took to drivie my vehicle back and having to find someone to dive me back, lost over an hour of time, charged an extra day because I needed almost the full 6 hours I rented it for originally. No one in the office on return even though it wad still open,, called out in room and back room, had to leave key in drop box. Very poor experience all around. I will avoid American rental center and stick with a uhaul center!

Rosanna L. 
Rating:
1.0

I was told when I arrived that they would tow my vehicle away if I parked it there so I had to call somebody to come and pick up my vehicle for the few hours that I was renting there's very sloppy and unprofessional not a place you want to go to

todd L. 
Rating:
4.0

This location was really good but I would never recommend uhaul to anyone that needs it. I was lied to about the coverage & then told I need to contact their insurance company. This company doesn't care about your vehicle or property. All they care about is getting your money then turning their back on you when there is an issue

MICHAEL E. 
Rating:
4.0

Employees were kind and knowledgeable

michelle B. 
Rating:
5.0

Customer did not leave a comment.

KARL U. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

They were amazing! Felt super bad about how bad of an experience I had. Were super friendly. Appreciate it.

Lawrence B. 
Rating:
4.0

Thanks

James L. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN B. 
Rating:
3.0

they need customer parking

Robert P. 
Rating:
1.0

The person working at the location rushed me through the paperwork and didn't show me the part where they were aware of a “temporary fix of the box and that I accept that water damage might happen”. I saw this in my wad of paperwork after water damage DID happen. A large box of DVDs were water damaged and many books of mine were ruined. This is unacceptable and they should have at least gave me a heads up that this was a potential issue rather than try to hide it from me. U-Haul should hold them accountable and not let them rent that truck until they professionally fix it and have it inspected by a U-Haul representative that cares about their customers.

Joshua C. 
Rating:
5.0

Customer did not leave a comment.

Juanita C. 
Rating:
5.0

Customer did not leave a comment.

Edward H. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
5.0

Great customer service. Will be a returning customer.

Sindra S. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
3.0

When I came in one of the workers was very rude . Was 5 minutes late retuning the u haul due to Construction and you charged me for it . Why did you take $43?out of my account the next day ? I put gas in it too . I just think you should be fair to your customers and friendly to your customers when they walk in the door .

TONYA P. 
Rating:
5.0

Nothing, all good!

RIchard O. 
Rating:
3.0

Customer did not leave a comment.

CYNTHIA Z. 
Rating:
4.0

Customer did not leave a comment.

Raleigh G. 
Rating:
3.0

Just acted like I was bothering him when I dropped off the uhaul.

melissa P. 
Rating:
5.0

Customer did not leave a comment.

Weston G. 
Rating:
1.0

I called roadside service at 12:30 and sat on hold for 30 minutes. When I finally got in for a tow, no one came within 90 minutes like promised because NO ONE dispatched anyone. I called again to get help and ANOTHER 90 MINUTES WENT BY BECAUSE NO ONE SENT HELP. I didn't get help for over 5 hours, I was stuck outside in the cold for 5 HOURS. Then you people have the audacity to charge me extra to not fill it up like we could have but shouldn't have to when I had to run the truck just to stay remotely warm. Insane, I will not return to U-Haul.

kaylee G. 
Rating:
5.0

Customer did not leave a comment.

Ryan W. 
Rating:
5.0

Customer did not leave a comment.

Kent S. 
Rating:
5.0

Customer did not leave a comment.

REBECCA W. 
Rating:
4.0

Customer did not leave a comment.

GARY J. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

Asia S. 
Rating:
5.0

Customer did not leave a comment.

TERRIE H. 
Rating:
3.0

Nothing

Ida C. 
Rating:
5.0

Customer did not leave a comment.

steven T. 
Rating:
5.0

Customer did not leave a comment.

TERRACE R. 
Rating:
1.0

Let them Know that the brakes on your trucks will not stop them when they are loaded.

steve Z. 
Rating:
5.0

If there was a place to leave your vehicle it would have been a bit more convenient but great place and staff!

NANCY D. 
Rating:
2.0

The van smelled strongly of cat piss. Didn't realize to milk we got going. Now my belongings all smell like cat

stevenson J. 
Rating:
5.0

Customer did not leave a comment.

Dick B. 
Rating:
3.0

i was told four different rates and never told i could not pay in cash and several thigns like that they should know things to telle us and i called four times about things

Kim K. 
Rating:
5.0

Customer did not leave a comment.

Marilyn C. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
3.0

Customer did not leave a comment.

Mandi T. 
Rating:
5.0

Customer did not leave a comment.

Lewis H. 
Rating:
5.0

The process was so streamlined and easy, it was effortless to pick up and use our u-haul van. It made the stress of moving much less. Thanks!

Tatiana D. 
Rating:
5.0

was so easy and fast i was able to rent same day!

Gia F. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
3.0

The equipment and process was easy. The actual facility staff started off a little intense. Simple questions were answered gruffly and somewhat rude. Not sure if it was because I was a female or just a bad day. When I returned the vehicle they were much friendlier. I would prefer not to go back but would if they had what I needed.

Cassandra H. 
Rating:
5.0

there is nothing to improve at this location, I had a wonderful experience from beginning to returning the van. wonderful person in charge, made me feel like a family member.

Mary B. 
Rating:
3.0

First time renting uhaul for a long distance move was not informed no locking mechanism on truck door and had to stop overnight with no secure truck. The passenger side door would not unlock with key (broken) so literally had to crawl across cab of truck to unlock for passenger..I am almost 60 years old and not an easy task.

Laura T. 
Rating:
4.0

Better windshield wipers.

Pedro M. 
Rating:
5.0

Using the online check in was not easy. Once I got to the part to mark parts of the vehicle. It wouldn't upload my picture and then I wasn't able to continue from there. I also wasn't able to input the beginning miles.

Cynthia P. 
Rating:
5.0

Customer did not leave a comment.

Ricky F. 
Rating:
3.0

Have one way rentals.

Michael O. 
Rating:
4.0

Customer did not leave a comment.

MARK P. 
Rating:
5.0

Very professional. They delivered as promised after having a bad experience with a different U-haul location in Akron (237 Fountain street). I would definitely come back to the Canton Rd location for rentals. Thank you!

Lucian B. 
Rating:
4.0

Customer did not leave a comment.

Christopher J. 
Rating:
5.0

Driver's side mirror is not aligned correctly, made it dangerous driving on the highway while not able to see if it is clear to merge.

Todd M. 
Rating:
5.0

Customer did not leave a comment.

BEVERLY B. 
Rating:
5.0

This is actually the second time I've rented something from American rental centers and I've had no issues either time. I actually had to go inside to get my key and the owner came out right away and helped me and was very polite. I have no complaints.

Chelsea W. 
Rating:
3.0

We had problems with movers and had to have more time than expected moving and the bill was way out of control ! I am now iverdrafted at my bank because of the reduculous bill we we're given!! I feel taken afvantage of to the extreme . I'm awaiting surgery walking on crutches and my husband and I were trying to do this move as fast as possible and then to see ‘tis bill was just unbelievable !! I can't work barely walk and the ungodly Amount iof money we are being charged is used up my whole SSIcheck Which has now overdrafted my bank account and used my ssi deposit for the month !

Debra S. 
Rating:
5.0

Very helpful and friendly crew members were patient and explained everything very clearly and thoroughly. And with a smile.

Cheryl M. 
Rating:
4.0

The truck smelled a little not sure if that's just how that is or what

Jeffrey P. 
Rating:
5.0

Excellent customer service!

lori L. 
Rating:
5.0

Customer did not leave a comment.

Dannelle K. 
Rating:
5.0

Customer did not leave a comment.

Tim L. 
No reviews have been submitted for this location.

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