they need customer parkingRobert P.
Customer Reviews for American Rental Centers Inc
(Distribuidor de U-Haul del vecindario)
Akron, OH 44312
Services at this Location:
- Lun.: 8 a. m. - 4:30 p. m.
- Mar. - jue.: 8 a. m. - 4 p. m.
- Vie.: 8 a. m. - 4:30 p. m.
- Sáb.: 8 a. m. - 3 p. m.
- Dom.: 8 a. m. - 11 a. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The person working at the location rushed me through the paperwork and didn't show me the part where they were aware of a â€œtemporary fix of the box and that I accept that water damage might happenâ€. I saw this in my wad of paperwork after water damage DID happen. A large box of DVDs were water damaged and many books of mine were ruined. This is unacceptable and they should have at least gave me a heads up that this was a potential issue rather than try to hide it from me. U-Haul should hold them accountable and not let them rent that truck until they professionally fix it and have it inspected by a U-Haul representative that cares about their customers.Joshua C.
El cliente no dejó un comentario.Juanita C.
El cliente no dejó un comentario.Edward H.
El cliente no dejó un comentario.Jeffrey L.
Great customer service. Will be a returning customer.Sindra S.
El cliente no dejó un comentario.Brian C.
When I came in one of the workers was very rude . Was 5 minutes late retuning the u haul due to Construction and you charged me for it . Why did you take $43?out of my account the next day ? I put gas in it too . I just think you should be fair to your customers and friendly to your customers when they walk in the door .TONYA P.
Nothing, all good!RIchard O.
El cliente no dejó un comentario.CYNTHIA Z.
El cliente no dejó un comentario.Raleigh G.
Just acted like I was bothering him when I dropped off the uhaul.melissa P.
El cliente no dejó un comentario.Weston G.
I called roadside service at 12:30 and sat on hold for 30 minutes. When I finally got in for a tow, no one came within 90 minutes like promised because NO ONE dispatched anyone. I called again to get help and ANOTHER 90 MINUTES WENT BY BECAUSE NO ONE SENT HELP. I didn't get help for over 5 hours, I was stuck outside in the cold for 5 HOURS. Then you people have the audacity to charge me extra to not fill it up like we could have but shouldn't have to when I had to run the truck just to stay remotely warm. Insane, I will not return to U-Haul.kaylee G.
El cliente no dejó un comentario.Ryan W.
El cliente no dejó un comentario.Kent S.
El cliente no dejó un comentario.REBECCA W.
El cliente no dejó un comentario.GARY J.
El cliente no dejó un comentario.Anthony M.
El cliente no dejó un comentario.Asia S.
El cliente no dejó un comentario.TERRIE H.
El cliente no dejó un comentario.steven T.
El cliente no dejó un comentario.TERRACE R.
Let them Know that the brakes on your trucks will not stop them when they are loaded.steve Z.
If there was a place to leave your vehicle it would have been a bit more convenient but great place and staff!NANCY D.
The van smelled strongly of cat piss. Didn't realize to milk we got going. Now my belongings all smell like catstevenson J.
El cliente no dejó un comentario.Dick B.
i was told four different rates and never told i could not pay in cash and several thigns like that they should know things to telle us and i called four times about thingsKim K.
El cliente no dejó un comentario.Marilyn C.
El cliente no dejó un comentario.John S.
El cliente no dejó un comentario.Mandi T.
El cliente no dejó un comentario.Lewis H.
The process was so streamlined and easy, it was effortless to pick up and use our u-haul van. It made the stress of moving much less. ¡Gracias!Tatiana D.
was so easy and fast i was able to rent same day!Gia F.
El cliente no dejó un comentario.Michael L.
The equipment and process was easy. The actual facility staff started off a little intense. Simple questions were answered gruffly and somewhat rude. Not sure if it was because I was a female or just a bad day. When I returned the vehicle they were much friendlier. I would prefer not to go back but would if they had what I needed.Cassandra H.
there is nothing to improve at this location, I had a wonderful experience from beginning to returning the van. wonderful person in charge, made me feel like a family member.Mary B.
First time renting uhaul for a long distance move was not informed no locking mechanism on truck door and had to stop overnight with no secure truck. The passenger side door would not unlock with key (broken) so literally had to crawl across cab of truck to unlock for passenger..I am almost 60 years old and not an easy task.Laura T.
Better windshield wipers.Pedro M.
Using the online check in was not easy. Once I got to the part to mark parts of the vehicle. It wouldn't upload my picture and then I wasn't able to continue from there. I also wasn't able to input the beginning miles.Cynthia P.
El cliente no dejó un comentario.Ricky F.
Have one way rentals.Michael O.
El cliente no dejó un comentario.MARK P.
Very professional. They delivered as promised after having a bad experience with a different U-haul location in Akron (237 Fountain street). I would definitely come back to the Canton Rd location for rentals. ¡Gracias!Lucian B.
El cliente no dejó un comentario.Christopher J.
Driver's side mirror is not aligned correctly, made it dangerous driving on the highway while not able to see if it is clear to merge.Todd M.
El cliente no dejó un comentario.BEVERLY B.
This is actually the second time I've rented something from American rental centers and I've had no issues either time. I actually had to go inside to get my key and the owner came out right away and helped me and was very polite. I have no complaints.Chelsea W.
We had problems with movers and had to have more time than expected moving and the bill was way out of control ! I am now iverdrafted at my bank because of the reduculous bill we we're given!! I feel taken afvantage of to the extreme . I'm awaiting surgery walking on crutches and my husband and I were trying to do this move as fast as possible and then to see â€˜tis bill was just unbelievable !! I can't work barely walk and the ungodly Amount iof money we are being charged is used up my whole SSIcheck Which has now overdrafted my bank account and used my ssi deposit for the month !Debra S.
Very helpful and friendly crew members were patient and explained everything very clearly and thoroughly. And with a smile.Cheryl M.
The truck smelled a little not sure if that's just how that is or whatJeffrey P.
Excellent customer service!lori L.
El cliente no dejó un comentario.Dannelle K.
El cliente no dejó un comentario.Tim L.
El cliente no dejó un comentario.Michael L.
El cliente no dejó un comentario.James C.
This location and staff are exemplary....perfection. Could not be better!!Rosemary N.
Small parking lot. Hard to spot in the middle of Road Construction. Steve Hannah was very friendly. Explained well. Fast. Good job!Ted P.
El cliente no dejó un comentario.mary O.
El cliente no dejó un comentario.charles W.
El cliente no dejó un comentario.Nathanael C.
This was a good experience, Thank you !paul M.
El cliente no dejó un comentario.Mark F.
El cliente no dejó un comentario.Ty H.
El cliente no dejó un comentario.Dontaysha G.
El cliente no dejó un comentario.cindy R.
El cliente no dejó un comentario.Christian S.
The guys behind the counter were very helpful and patient, as there was a little trouble with the online check in process on my end, and it was near closing time for them. Absolutely fantastic customer service.Amanda R.
El cliente no dejó un comentario.Mark S.
Hopefully have the size of u-haul they need. Someone who had the size truck I needed did not bring the key back and I had smaller truck. Had to make 2 trips.judith W.
El cliente no dejó un comentario.brain A.
El cliente no dejó un comentario.Jim R.
Vehicle was not available up front when I got there. That caused a lag of 10 minutes. Also the guy that got my vehicle for me was VERY RUDE and not accommodating. I will NEVER USE THIS LOCATION again! Also even though they have a big lot users are not allowed to leave their vehicle there while using the uhaul. I had to park quite a bit away and walk back there.Tammy R.
Just dropped offRobert M.
Great crewTodd W.
Thank you for your assistance and answers to my questions.diane P.
El cliente no dejó un comentario.Linda R.
Dropped of after hours. Location was perfect from where I was.Michelle L.
The Wether was bad and an employee cleaned the snow for us. The equipment worked well. Our trailer was to be returned by 4:00pm and the location closed at 3:30. We are hoping there is no additional charge.Frank S.
We didnt get an appliance dolley with the truck and still got charged the 10 bucks for it even when i disputed the price at the endCarmin A.
El cliente no dejó un comentario.James T.
This place was too far away from where I was and I asked for a closer location, I was not happy driving additional 20 miles to return because it costs more to do so and was inconvenient for everyone.Lita P.
The things that I had to do on my phone didn't work. The people I talked to on the phone said I can leave my car there and when I got there they said they never do that. The guys working there were very helpful and moved things around so I could fit my car there.Marilyn C.
great rental and nice location to work with. Will definitely rent from againGary B.
El cliente no dejó un comentario.Ian H.
Very good customer service. Truck was clean and ready as promised. We were early to get truck and it was perfect! The big thing that I liked was there was no intimidating upsale with add ons. They were offered but not rammed down your throat like some rental places do. Good job!chuck C.
El cliente no dejó un comentario.wendy I.
The rental location and the people were great. I Haul insisted that part of the check in process be done on the app, which didn't work and slowed down the process.Sarah G.
I had requested the rental of furniture pads, and they were not in the truck for my use. I was reimbursed immediately for not receiving them.MELISSA H.
This rental was a joke. Posted store hours vs. actual store hours were different. Arrived promptly at 9 am for pickup just to find out they aren't even open on Sunday. Spent 30 minutes on the phone trying to find alternatives. Not a good experience.Matt R.
not a friendly groupjohn C.
I have never had a time limit set but it's been years since I used ty his service I was only allowed 3 3 hrs before I had to return truck didn't know how long it would be needed didn't care for thatlinda W.
El cliente no dejó un comentario.shawna M.
Place was closed and dropped off truck after hrsScott P.
Very personable fellow running the site. Kind of a misnomer that its $19.95 as advertised plus taxes etc. We were within 50 miles and four hrs of time. We paid $50.08. Is that standard? Otherwise the van was great and did the job for us. GraciasChristopher G.
El cliente no dejó un comentario.Tina C.
The trailer was dirty inside and the roof leakedLen S.
The men were very professional and worked together well.fred A.
The only issue I had was parking. I went to pick up the truck by myself, but the location has limited parking. If you're by yourself, you have to park somewhere else and walk back to get the truck. The situation is easily resolved by bringing along a second driver for the car as long as you know in advance.glenn N.