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Drew L.
Customer Reviews for American Remarketing
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Your website for remote checkin is horrible. With 5G coverage would not stay loaded, would not upload pictures, Thank goodness owner was there early. Website disaster
Mark S.Very nice customer service.
Leah F.Everything was smooth and quick, service was excellent. Great job
Susan T.Person running the place was great, very friendly and helpful.
Frank C.None- They were quick and courteous!
LINDSAY L.parking lot was difficult to navigate. very little parking available to return truck.
Anne W.The team at American remarking are awesome. Wouldn't hesitate to do business with them again.
Nick B.The location was fine. My experience with the Uhaul app and check in was terrible. It makes the customer do all the work that employees are usually there to do. I was 40 minutes late to meet movers and had to pay them for more time. 24/7 pick up is not a good idea.
STEVEN M.Your app doesn't work at all. It refuses to let you go to the next stage when you try to take the picture.
Alexander V.Acknowledged quickly and account quickly settled
JOYCE S.Was an efficient process with texts and emails. ¡Gracias!
Joseph H.After U-Haul switched my original reservation 4 times, I didnt find out until time to return that my drop off location was switched to my original pickup location. Not sure how that error occurred, but after informing the person at my preferred drop off location that I took it to, he informed me to call the 1-800 number and plan to sit on hold...good luck.
Kyle S.When we got there we received a van that had been tagged with graffiti. We returned the van EXACTLY as we received it. We moved a few pieces of furniture. Did not drink or eat in the van and still were charged a $25 cleaning fee. Really? Don't think doing a mobile pick-up and drop off is a good thing. Apparently the company thinks it is an easy way to get some extra money on charges that should not be there.
Melissa M.Renting a UHaul is stressful. This rental spot is amazing. Wonderful customer service!
Peter W.The facility was closed although posted hours should have been open. Posted phone numbers went to voice mail box that was full. The space was limited for drop off. Had to disconnect and leave trailer by myself. Extremely poor service
JOYCE S.Drop off area could be a little easier. I don't know how you manage to park all those trucks so efficiently, but it was difficult for me to wiggle the truck into the open spot myself.
Aaron J.People at location were great. Your app does not work for early check in and no one answers your phones. Tell people call store for reservations DO NOT use your app or 800 phone lines.
Robert E.Easy
GARY B.There needs to be better communication about needing to fuel the car before returning it.
Rebecca V.Waited for 45 min on hold only to find out the key to the truck was down the street at the desk instead of in the lock box.
Stephen F.Location was great a bit tight getting the truck in and out but can't change that. App was terrible. It took forever to upload pictures and wouldn't even work to return the truck
Nathan H.Always a positive experience renting from this location! The owner is very friendly & prompt with the check-in & check-out process.
Elizabeth F.The lack of interest, professionalism, and pride in service was so lacking when picking up the equipment which wasn't accurate to my order to begin with only to be followed by accusations of damage previously listed as being my fault that I will NEVER use a secondary company with U-Haul branded trucks. It was nothing like my previous experiences over the years and I have used U-Haul multiple times over the years since 2007.
Beverly B.Hello, The app needs a lot of work. It was not a good experience overall due the app (check in time) and not having one my dollies not given to me.
Ahmed S.talk to the seller about giving full instructions on what to do when you drop off the uhaul after hours. i was not informed that i had to go onto a website,take pictures and confirm my milage after the usage
DaeySiamoyn C.Truck bed was filthy.
Jack H.We dropped off after hours-- I was disappointed that when I called them on Monday during their open hours and left a message for someone to call me, they NEVER did.... So we did not interact with any staff. Location was really close to where we moving so that was nice...
DIANE K.Amazing experience
Mohammed A.The van needed cleaned. I couldn't see through the bug hits in the windshield even after I stopped at the gas station to scrub it.
John D.Easy automated pickup
Rick B.Repaint the outside of the truck, there is graffiti on it and it was missing the dolly I had requested.
Josie J.Yo
NARESH P.We didn't even end up moving anything just drove the truck back to the store and parked it..
Candice A.The process was great. But the location was challenging (condition of the parking lot, incredibly busy street)
Laura P.The BEST truck rental experience I have ever had. The location was excellent in every way. The only problem was beyond their control. I ordered a dolly. The location says they do not normally carry dollies and that their inventory is monitored when customers place orders. It would have been nice to know in advance that no dolly would be available. Not their fault. Again, the BEST truck rental experience (even without the dolly) and I would highly recommend them to anyone! ¡Gracias!
Kay A.Very friendly and helpful while moving. It was nice to worry about one less thing. ¡Gracias!
Keeva H.Fast and professional
Gregory T.Great spot. Hamoody helped us out and was super nice. Parking lot is tricky but he helped me when we got back. Order well in advance!
Sarah C.The person who checked us in was friendly. I was given the wrong dolly: I asked for an appliance dolly and received a regular, small, rusty dolly that didn't work for the washer we were hauling. I had to call a friend to come over and bring his appliance dolly, yet I was charged for the dolly and had no way to make comments in the online check out system. The online check out system was a pain, also.
Casey R.Nothing!
Mel V.I did not receive a receipt in my email
John N.It took us over one hour to use the app and rent the truck. We needed to be "verified" and the app kept asking for more phone numbers but wouldn't let us enter them (because they were already in the system). Finally (through chat) we were able to be verified. As we were trying to document damage, we lost connection to the app and received a confirmation email as if we were done. We spent the next 30 minutes on chat and phone documenting the damage (which was not in the photos), odometer reading, and fuel level. Returning went more smoothly, but I would never recommend the app to a friend based on its performance. Stacey was helpful on chat, but we waited between each communication from her, so the chat took a long time. She arranged for me to receive a copy of the chat by email and said it might take 24 hours. It has not arrived 23 hours later. Luckily, the movers we hired through U-haul were able to delay the start by 30 minutes and they did an incredible job for us.
Ken M.I thought the man working at the counter was extremely nice and helpful.
Caroline E.Better opening hours,
Russell H.I had a small issue with the lock box instructions and the staff on hand was very helpful.
Michele B.Nothing. The representatives did an excellent job.
Karen Y.Mahoody was the nicest and kindest man to a group of women who were a bit clueless as to what we were doing. He drove, in the snow, to Auto Zone for us because we had the wrong brake light adapter. He was an absolute saint.
LYNNE S.Gas tank had a leak in it. Tried calling the store I got it from and they won't answer. Not good
Joshua B.Amazing customer service! Friendly and helpful
Thomas A.The manager was so nice and very helpful
Ousseynou N.