Customer Reviews for American Motors of Brownsville Inc
(U-Haul Neighborhood Dealer)

95 reviews

247 Whitten Ave   Brownsville, TN 38012

(731) 779-0190

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(731) 779-0190

247 Whitten Ave
Brownsville, TN 38012

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer service was excellent.

Phillip Harless 
Rating:
5.0

Customer did not leave a comment.

Flo Bryan 
Rating:
5.0

This U-Haul location provides excellent service. They are knowledgeable, polite and an asset to the company. They deserve 5 stars!

Sonia Bly 
Rating:
4.0

Nothing . .. or was all very professional. Thanks

robert english 
Rating:
5.0

Customer did not leave a comment.

sherry clements 
Rating:
5.0

Customer did not leave a comment.

DONNA LANGFORD 
Rating:
3.0

Customer did not leave a comment.

Barry Diebold 
Rating:
5.0

Na

Tommy Chapman 
Rating:
5.0

Customer did not leave a comment.

Regie Castellaw 
Rating:
3.0

I felt like I was over charged and I put $17 to feel the truck up. I order a 2 dolly when I did my application online and the owner didnt carry dollys'. So just felt like it shouldnt have been that costly and with my mileage..

Monacia Taylor 
Rating:
5.0

Customer did not leave a comment.

EBONY DOUGLASS 
Rating:
5.0

The staff helped make this process simple. Above and beyond! I’ll definitely be back next time.

Cathy Pugh 
Rating:
5.0

The lady there was very helpful with showing me where the trailer was and how to hook up, checked lights, etc.

Jeff Gardner 
Rating:
5.0

My experience truly exceeded my expectations.

Cathy Pugh 
Rating:
5.0

Always friendly and helpful

Freda Ezell 
Rating:
5.0

Customer did not leave a comment.

Ryan Wallingford 
Rating:
5.0

Customer did not leave a comment.

Anita Watkins 
Rating:
1.0

Customer did not leave a comment.

Ashley Kinnon 
Rating:
3.0

The inside of the trailer had muddy footprints all over. But they hooked up the trailer and unhooked quickly and efficiently. I am not happy with being sent to that location though. I made a reservation for a dealer close to my home. A day before I am to pickup trailer I get a call to tell me I have to pickup at a location 25 miles away, which makes it a 50 miles round trip out of the way just to rent the trailer for a total of 100 extra miles in time and gas to pickup and drop off the trailer, and to be told the day before! When I made the reservation I was told the rental would be at the location I specified. It should have been! That was extremely poor customer service.

Sherri Onorati 
Rating:
5.0

Customer did not leave a comment.

Steven Bozeman 
Rating:
5.0

Very helpful and prompt in the return process.

John Shackelford 
Rating:
5.0

Customer did not leave a comment.

Harry Hart 
Rating:
5.0

Customer did not leave a comment.

Kathy bryant 
Rating:
5.0

Customer did not leave a comment.

Lakeshia Jones 
Rating:
5.0

Customer did not leave a comment.

BRIANA NELSON 
Rating:
5.0

Customer did not leave a comment.

james yancey 
Rating:
4.0

Customer did not leave a comment.

Robert Crane 
Rating:
4.0

Customer did not leave a comment.

JENNIFER LEBARRON 
Rating:
3.0

Customer did not leave a comment.

JASMIN SNEED 
Rating:
4.0

Customer did not leave a comment.

JACKIE YONKER 
Rating:
5.0

Customer did not leave a comment.

GARY BROWN 
Rating:
5.0

Always great service thank u

JOHNNY RIGGS 
Rating:
5.0

Customer did not leave a comment.

CHERYL HOPKINS 
Rating:
1.0

The uhaul truck was not clean and was an absolute mess on the inside and in the back. I took pictures and had to clean it myself.

CLEASTER JOY 
Rating:
4.0

Customer did not leave a comment.

DEONICA HAWKINS 
Rating:
5.0

Customer did not leave a comment.

Porsha Minor 
Rating:
3.0

Customer did not leave a comment.

BRITTANY MUSGRAVE 
Rating:
3.0

Answer phones quicker. I was on hold for 45 minutes......will try competition next time.

Kevin Murphy 
Rating:
5.0

Customer did not leave a comment.

Sandy Sherwood 
Rating:
3.0

Customer did not leave a comment.

JOULECCIA RAGLAND 
Rating:
3.0

May need to work on the 24/7 share web site. I can’t slam Brownsville UHaul. Jones UHaul in Germantown really did nothing for me. Overcharge for my trip Had no truck for me at the appointed time 4pm 07/08/2021. Poor customer service all around on the 8th

Kenneth Thompson 
Rating:
5.0

Customer did not leave a comment.

BRENDA SULLIVAN 
Rating:
3.0

When I tried to do the self check in after hours, the program would kick me out every time I tried to go to the step of taking the picture to verify fuel and mileage. I called the help line and the automated voice said wait time of 10 to 15 mins. I waited on hold for 31 mins and there was never an answer. This is the area that needs improvement!!

James HIntz 
Rating:
5.0

Customer did not leave a comment.

DEREK MARTIN 
Rating:
5.0

Customer did not leave a comment.

Tommy Chapman 
Rating:
5.0

Customer did not leave a comment.

DEREK MARTIN 
Rating:
5.0

Great service!

ROBIN CLARK 
Rating:
5.0

Customer did not leave a comment.

joe pettigrew 
Rating:
3.0

Customer did not leave a comment.

Jeremy Pirtle 
Rating:
1.0

I was charged $60 for gas but I had filled it up the night before and the needle was exactly where it had been when I picked it up. I should never have been charged that second time.

Donna Bowers 
Rating:
3.0

Friendly rep and very good service.

EDDIE RAY 
Rating:
5.0

Customer did not leave a comment.

Lashasta Leavy 
Rating:
5.0

Customer did not leave a comment.

wendell teague 
Rating:
5.0

Customer did not leave a comment.

Stephanie Conner 
Rating:
5.0

Customer did not leave a comment.

MARCELYNN SMITH 
Rating:
4.0

Customer did not leave a comment.

renita mattox 
Rating:
3.0

It was my fault; but I didn’t read the instructions on the phone properly. I think when it asked if I wanted to proceed with a phone transaction, I just thought that meant to put my credit card information in and confirm the date and time. I didn’t read further to see that it meant you would get there and no one would be there to help you. Thankfully there was a number on the door the belonged to a previous worker, and she was very kind in getting me the right number to call so we could get our combination to get the key out, and were able to get in the truck. Also the blankets we had ordered were not in the truck, so we had to go to a store in Germantown, TN, to purchase the blankets. Despite all of this, everyone I talked to was very polite, and very helpful, making sure I had what I needed. I would definitely use them again, and I’m sure once this Covid virus is over, things will be even better.

Virgil Toliver 
Rating:
4.0

Bradley Cole was very helpful and accommodating; the local service was very good. However, I have learned through several experiences with UHaul that your website generally is inaccurate and unreliable.

LOUISE REID 
Rating:
5.0

Customer did not leave a comment.

Zachary Mask 
Rating:
5.0

Customer did not leave a comment.

ANGELA PALMER 
Rating:
5.0

Customer did not leave a comment.

PATRICK SHIELDS 
Rating:
4.0

Customer did not leave a comment.

Jack Lee 
Rating:
5.0

Customer did not leave a comment.

STEVEN WADDELL 
Rating:
5.0

Customer did not leave a comment.

Larry Lindsey 
Rating:
5.0

No a thing very good job.

Tommie Williamson 
Rating:
5.0

Nothing at all. Perfect service as always

Keith Haywood 
Rating:
3.0

WELL THE LINE WAS ALWAYS "BUSY" WHEN I TRIED TO CALL!!. SO HOW CAN I SEND YOU PICS OR TALK TO YOU??!!

Barbara Brinkman 
Rating:
5.0

Customer did not leave a comment.

John Willis 
Rating:
5.0

Very nice nd helpful

james cole 
Rating:
5.0

Customer did not leave a comment.

Ricardo Hernandez 
Rating:
3.0

simplify online process

Charlotte Bridgewater 
Rating:
5.0

Customer did not leave a comment.

Cedric Bunch 
Rating:
5.0

Customer did not leave a comment.

Tewarna Lee 
Rating:
4.0

Nothing because it was a great truck to move my Furniture in thanks.

JOESPHE TAYLOR 
Rating:
4.0

The only complaint I have is I had problems inputting my mileage

Julia Butler 
Rating:
3.0

Customer did not leave a comment.

Omer Berry 
Rating:
5.0

Customer did not leave a comment.

Justin Yeager 
Rating:
4.0

Customer did not leave a comment.

Pollyanna Hintz 
Rating:
3.0

Customer did not leave a comment.

James HIntz 
Rating:
1.0

The place of business was closed when it was posted that they were open. Doors were locked, & no one was around.

Thomas Taylor 
Rating:
5.0

Customer did not leave a comment.

stacey williams 
Rating:
4.0

Customer did not leave a comment.

Benjamin Jones 
Rating:
2.0

Customer did not leave a comment.

Jane Harper 
Rating:
5.0

Customer did not leave a comment.

MARTHA FORD 
Rating:
5.0

Customer did not leave a comment.

deanna prince 
Rating:
5.0

U-Haul went above and beyond from beginning to the end they exceeded my expectations. Thanks!!

Terell Graves 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER BARBIE 
Rating:
4.0

Customer did not leave a comment.

Deneatra Carter 
Rating:
5.0

Customer did not leave a comment.

Jeremy Forrest 
Rating:
5.0

Customer did not leave a comment.

Nathaniel Spencer 
Rating:
3.0

free miles and a fixed cost structure

RICHARD TERRY 
Rating:
3.0

Customer did not leave a comment.

Tony Snipes 
Rating:
5.0

Customer did not leave a comment.

LATONYA CHILCUTT 
Rating:
5.0

My experience started out kind of rough. My initial reservation was made 2 weeks in advance and some how it got cancelled out of the system. Now, they are new to this because they were just taking over this site because the other guy who was the Uhaul dealer had closed his business. So what was looking to be a disaster, actually turned out to be the greatest experience I've had with Uhaul. Now moving is stressful anyway, but I had to remember that people are human, so mistakes can happen, but what you can't buy or fake is good Customer Service, and a Love for people; Holly and Bradley had it all. Excellent Customer Service and a genuine concern for me, and in what had transpired. They went out of their way to fix the problems; actually above and beyond. And Holly even ran my contract out to me, because I didn't have transportation to come back. She even made follow up calls to make sure I had gotten to where I needed to be safely, and she even called the other uhaul for me, because they had already started calling me about my return drop off, and I hadn't even left Tennessee yet. I would recommend this location to anyone who is looking to be treated like Royalty. And because of their care and persistent to make things right I would definitely use them again if needed.

Cheryl Palmer 
Rating:
2.0

No air-conditioning work at this location. Had to wait in the heat in the automotive repair shop until they got to me. They did not even inspect the truck. They only wanted to know if it was full of gas and what the mileage was

robert achee 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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