Customer Reviews for American Mini Storage
(U-Haul Neighborhood Dealer)

505 reviews

2469 Old 41 Hwy NW   Kennesaw, GA 30144
(Across from McCollum Field)

(770) 795-0489

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–4:30 pm
  • Sun: Closed
Special Operating Hours
  • 4/9/2024: Closed

Services at this Location:

Contact Us

(770) 795-0489

2469 Old 41 Hwy NW
Kennesaw, GA 30144
(Across from McCollum Field)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–4:30 pm
  • Sun: Closed
Special Operating Hours
  • 4/9/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Truck was clean and well maintained. Check-in and return process was excellent.

Michael Curtis 
Rating:
5.0

Customer did not leave a comment.

Bob Christensen 
Rating:
5.0

Customer did not leave a comment.

Kim Alderman 
Rating:
5.0

Seamless process. Professional service from beginning to end. Thanks Donald!

Michael Curtis 
Rating:
5.0

Truck was perfect for what I needed it for. Thanks!

Michael Curtis 
Rating:
5.0

A+ experience.

Michael Curtis 
Rating:
5.0

Customer did not leave a comment.

Carl Sitherwood 
Rating:
5.0

Everything was perfect.

Kacey Wood 
Rating:
5.0

Customer did not leave a comment.

LaVerne Branch 
Rating:
5.0

Customer did not leave a comment.

Cody Clark 
Rating:
5.0

Customer did not leave a comment.

john edmond 
Rating:
1.0

Four units were broken into including mine. To find out there are no cameras in the back only the front. Also someone is supposed to check the premises before leaving no one called to tell me that my unit was broken into so how long were they not doing there job by checking units or property.to make sure they are secure. There are mice droppings in my unit to find a dead mice in my unit.They didn’t refund anything back to me after my property was taken from my unit. I would not refer anyone and very disappointed and dissatisfied.

MELANIE BOULDWARE  |  Overall Experience 
Rating:
5.0

Very nice, clean and helpful staff- would definitely rent again- highly recommend! Great location

Kevin THORNTON 
Rating:
5.0

Thank u so much ! Excellent location, friendly staff and great customers service!

HERMES GAYTAN 
Rating:
5.0

Customer did not leave a comment.

David Reagan 
Rating:
5.0

Friendly team. Well maintained equipment.

Mark Nelson 
Rating:
1.0

Remote online pickup and return was unnecessarily cumbersome with incessant photos required and delays with the need for a verifier second point of contact that was not explained as a necessity beforehand. In addition, completing the rental online was dependent on cellular service, which was intermittent in the Uhaul location. This was, by far, my worst Uhaul experience.

Thomas Roddey 
Rating:
5.0

The storage facility wasn't open at the time of the scheduled reservation pickup. Messages left on the company’s voice-mail were not returned.

Leticia Saulter  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Miguel Darze 
Rating:
5.0

Donald was very accommodating and I was very happy with the rental experience.

page burch 
Rating:
5.0

Easy drop off

Bill Visage 
Rating:
4.0

During the check out I would like to have known where additional charges could be added, such as for ‘unfolded blankets’. I was blindsided by such a silly charge without any warning beyond having to pour over paperwork.

Richard Unkefer 
Rating:
5.0

Customer did not leave a comment.

Dedrick Whipple 
Rating:
5.0

Can't think of anything excellent customer service and a very pleasant experience Nova road pick-up location also very professional.

James Perkins 
Rating:
5.0

Super fast checkout and great help hooking up the trailer.

Charles Poll 
Rating:
5.0

Great customer service

Fentress Posey 
Rating:
5.0

Customer did not leave a comment.

Charles Poll 
Rating:
5.0

This was exactly what I needed. A price affordable storage option in Kennesaw. I’ll be back soon!

Samir Dave  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven Franklin 
Rating:
5.0

Customer did not leave a comment.

Mark Buckman 
Rating:
5.0

Customer did not leave a comment.

riji christan 
Rating:
5.0

Keep getting 10’s

Susan Geiger 
Rating:
5.0

Customer did not leave a comment.

Ulrich Sounkoua 
Rating:
3.0

This location was advertised online as being open on Saturdays until 4:30 pm and when I arrived just before 4 pm there was no one there. Another customer arrived just as I did and it appeared he was wanting to rent or obtain a storage space and he was disappointed that the location was not open as advertised online as well. This location should update its online site to reflect it's actual hours of operation so that customers can properly handle business and not arrive only to find the location is closed.

Paul Davidson 
Rating:
5.0

Perfect

dennis seiler 
Rating:
5.0

Customer did not leave a comment.

Mark Buckman 
Rating:
5.0

This was a very smooth rental experience. Thank you!

Kenneth Lambert 
Rating:
5.0

Customer did not leave a comment.

Iris Park 
Rating:
5.0

Customer did not leave a comment.

Edward Esiemokhai 
Rating:
5.0

Customer did not leave a comment.

Namara George 
Rating:
5.0

Customer did not leave a comment.

Lennis George II 
Rating:
5.0

Fast, simple, easy and pleasant folks. Everything I could hope for.

Joshua Kornitsky 
Rating:
5.0

Great service, and excellent experiance

JOEL MAYNE 
Rating:
5.0

Customer did not leave a comment.

James Stratton 
Rating:
5.0

Customer did not leave a comment.

Connor Roberts 
Rating:
5.0

Great customer service from Donald!

Bretina Shannon 
Rating:
5.0

Customer did not leave a comment.

Doyle Davidson 
Rating:
5.0

Customer did not leave a comment.

Billy Bowers 
Rating:
5.0

Great and friendly service

ADAM REGELSKY 
Rating:
5.0

Friendly and professional staff.

Javier Vega 
Rating:
5.0

They went above and beyond to make sure that my rental was as easy as possible. If I need another rental, I will not go anywhere else.

Aaron Krisfalusi 
Rating:
5.0

Customer did not leave a comment.

Logan Vera 
Rating:
5.0

Dropped off after hours because I was staying in motel that had very limited parking did online chat with Gordon who was very helpful with after hours drop off process

Kevin Dockery 
Rating:
5.0

The online check out and in was cumbersome and frustrating and took way too long.

Catherine Stusak 
Rating:
5.0

Customer did not leave a comment.

Armen Emurian 
Rating:
5.0

Excellent all around service and customer service.

George Mann 
Rating:
5.0

We were very satisfied with our rental

Nancy O'Reilly 
Rating:
5.0

Customer did not leave a comment.

Derek Easterling 
Rating:
4.0

I was over charged and haven’t received my refund yet

Shantye Jackson 
Rating:
5.0

Very helpful. Clean facilities and nice staff.

Thomas Gentle 
Rating:
5.0

Customer did not leave a comment.

Robert Odoutan 
Rating:
1.0

I did not drop off to the location. It is over 5 hours away from where I dropped off. I stayed in the same town that I picked up the trailer in and returned the trailer too

Bethany Atkins 
Rating:
5.0

Customer did not leave a comment.

Tracey Eum 
Rating:
5.0

We've rented from this location before and the service is always excellent. I had thought I had booked a rental for pick up on memorial day, but apparently it was for the next day, when I showed up to rent the trailer, there happened to be someone at the facility and he went ahead and rented the trailer to me so that I could do what I needed to do. The service was outstanding and I will be back!

Mark Angeli 
Rating:
5.0

Free Beer!

Michael Curtis 
Rating:
5.0

Customer did not leave a comment.

Tabari Ward 
Rating:
5.0

Customer did not leave a comment.

Laura Cervi 
Rating:
5.0

Donald was very helpful, and very good at customer service, he made it a seamless process

Mykel Edwards 
Rating:
5.0

Customer did not leave a comment.

miller mcwilliams 
Rating:
5.0

Customer did not leave a comment.

REES MELGAR 
Rating:
5.0

Great customer service

Peter Andrew Iga 
Rating:
5.0

Customer did not leave a comment.

Steven Hanes 
Rating:
5.0

Customer did not leave a comment.

Hollis Dyson 
Rating:
5.0

I think his name was Donald but the person who help us was amazing. He was friendly, knowledgeable, easy to talk to and he had great energy.

NATASHA JONES 
Rating:
4.0

Customer did not leave a comment.

Nicholas Andrade 
Rating:
5.0

Customer did not leave a comment.

Monica Hicks 
Rating:
3.0

Better explanation of the pricing breakdown. Felt like I was double-charged for usage and mileage

Aaron Bubans 
Rating:
5.0

Customer did not leave a comment.

Thurman Yost 
Rating:
1.0

Do not confirm a pick up location and time if you are going to have someone drive there and wait to be told their truck isn’t available at that location. Then drive another 15 miles away to get a different truck in an unlit, scary, abandoned car wash.

Olivia DeBevc 
Rating:
5.0

Customer did not leave a comment.

Earl Pinkett 
Rating:
5.0

Customer did not leave a comment.

Marteena Lisle 
Rating:
5.0

The gentleman who checked me out was very helpful, nice, polite and pleasant.

Ronnie Aikens 
Rating:
5.0

Customer did not leave a comment.

Keith Richardson 
Rating:
5.0

Easy to deal with.

Rob Coker 
Rating:
4.0

Donald was amazing and very helpful to my wife while she was picking up the trailer. Please pass on our appreciation!!

Paul Cannon 
Rating:
5.0

Excellent service. Great vehicle.

Jorge Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Jonthan Mendez 
Rating:
5.0

Great Customer service!!

Leidy Diaz 
Rating:
5.0

Excellent customer service

Donald Housholder 
Rating:
5.0

Super friendly staff

Javier Vega 
Rating:
5.0

Customer did not leave a comment.

Harry Shular 
Rating:
5.0

Customer did not leave a comment.

mark elsinger 
Rating:
3.0

I was charged for 2 days even though I returned the vehicle before 24 hours passed.

Daryl Perry 
Rating:
2.0

Customer did not leave a comment.

Jennifer Cruz 
Rating:
5.0

Customer did not leave a comment.

Patrick Greenawalt 
Rating:
5.0

Customer did not leave a comment.

Robert Maas 
Rating:
5.0

Customer did not leave a comment.

John Miller 
Rating:
1.0

Customer did not leave a comment.

Gregory Brown 
Rating:
4.0

Everything was excellent especially the customer service. Highly recommend this location.

Karen Ferguson 
Rating:
5.0

Great customer service! Thank you!

Charles Pintacuda 
Rating:
5.0

Customer did not leave a comment.

Elizabeeth Greenawalt 
Rating:
5.0

Free Beer

Michael Curtis 
Rating:
3.0

There's nothing wrong with this location. The issue that I had is that U-Haul has several things they want you to do before you get into the truck, and most of them could have been done from the convenience of your home, rather than standing outside in the elements. They wanted a picture of my driver's license. Could have easily done that at home rather than standing outside in the freezing windy day. They wanted an alternate contact, or to verify my employment or see a passport or one other option I can't remember. That's ridiculous, you should have asked me that well ahead of time! A few other steps in the check-in process were like that.

Chris Howell 
Rating:
5.0

Customer did not leave a comment.

OLUREMI FESOJAYE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clean Tech Carwash Equipment  |  Overall Experience 
Rating:
5.0

Worst storage facility ever. Wasp nests inside of unit . Only used the unit for a month and that was a month too long roof leaked damaging 2 TVs My grandmother curio cabinet and soaked my sofa.when I complained they said call my insurance co and file a claim. Why should my insurance co have to pay for their unmaintained facility. When I asked for the owners name the manager refused to give it to me. He stated that he would give him my name and number and have him call. Yeah right! If you care about your belongings pay a little more and save yourself a lot of headaches. Wouldn’t recommend this place to anyone.

Beth Turgeon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alfredo Doreste  |  Overall Experience 
Rating:
5.0

Staff were always courteous and helpful. We answered NO to question 1 due to fact facility needs major renovation and/or repairs. The staff did keep the facility clean of trash etc.. The facility is in a prime location and customers are likely to pay a bit more if facility has newer units with wider road access. It was due to the narrow roads/accessibility that we choose to move to another facility, not due to location or the staff.

Chris McEntire Heating and Air  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NIKKI GUNZ  |  Overall Experience 
Rating:
5.0

The staff are friendly and helpful. The facility is older , but it is reflected in the good price . Great location, safe , and secure .

ralph sproull  |  Overall Experience 
Rating:
3.0

The U-Haul reservation this reservation unit was attached expired so I had to get a u-haul at another location and ended up getting storage at that location too.

Olawunmi Bakare  |  Reservation 
Rating:
3.0

Staff is friendly, location easy to find. The unit I rented was clean but not sealed against the weather, you can see light coming through the back wall

Tim Phillips  |  Reservation 
Rating:
4.0

Facility appeared neat and clean. Decided against location due to distance. Thank you.

MARK ROGERS  |  Reservation 
Rating:
3.0

The driveways are narrow. No way to turn down aisles with 20 ft truck. Cracks in pavement make it hard to push dolly. But price is right, and Brittney, the manager, is very friendly and helpful.

Privacy Request  |  First Impressions 
Rating:
3.0

Not your fault, I couldn`t tell if my reservation went through. Your facility is very nice and convenient!

Privacy Request  |  First Impressions 
Rating:
3.0

I am not saying anything bad, but I couldn`t tell if my reservation went through or not! That`s why there are 2!! I`m sure it`s my fault.

Privacy Request  |  First Impressions 
Rating:
3.0

I wound up not needing the unit. The woman who helped me on the phone was very helpful

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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