Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck was clean and well maintained. Check-in and return process was excellent.
Michael Curtis
Rating:
5.0
Customer did not leave a comment.
Bob Christensen
Rating:
5.0
Customer did not leave a comment.
Kim Alderman
Rating:
5.0
Seamless process. Professional service from beginning to end. Thanks Donald!
Michael Curtis
Rating:
5.0
Truck was perfect for what I needed it for. Thanks!
Michael Curtis
Rating:
5.0
A+ experience.
Michael Curtis
Rating:
5.0
Customer did not leave a comment.
Carl Sitherwood
Rating:
5.0
Everything was perfect.
Kacey Wood
Rating:
5.0
Customer did not leave a comment.
LaVerne Branch
Rating:
5.0
Customer did not leave a comment.
Cody Clark
Rating:
5.0
Customer did not leave a comment.
john edmond
Rating:
1.0
Four units were broken into including mine. To find out there are no cameras in the back only the front. Also someone is supposed to check the premises before leaving no one called to tell me that my unit was broken into so how long were they not doing there job by checking units or property.to make sure they are secure. There are mice droppings in my unit to find a dead mice in my unit.They didn’t refund anything back to me after my property was taken from my unit. I would not refer anyone and very disappointed and dissatisfied.
MELANIE BOULDWARE
|
Overall Experience
Rating:
5.0
Very nice, clean and helpful staff- would definitely rent again- highly recommend! Great location
Kevin THORNTON
Rating:
5.0
Thank u so much ! Excellent location, friendly staff and great customers service!
HERMES GAYTAN
Rating:
5.0
Customer did not leave a comment.
David Reagan
Rating:
5.0
Friendly team. Well maintained equipment.
Mark Nelson
Rating:
1.0
Remote online pickup and return was unnecessarily cumbersome with incessant photos required and delays with the need for a verifier second point of contact that was not explained as a necessity beforehand. In addition, completing the rental online was dependent on cellular service, which was intermittent in the Uhaul location. This was, by far, my worst Uhaul experience.
Thomas Roddey
Rating:
5.0
The storage facility wasn't open at the time of the scheduled reservation pickup. Messages left on the company’s voice-mail were not returned.
Leticia Saulter
|
Reservation
Rating:
5.0
Customer did not leave a comment.
Miguel Darze
Rating:
5.0
Donald was very accommodating and I was very happy with the rental experience.
page burch
Rating:
5.0
Easy drop off
Bill Visage
Rating:
4.0
During the check out I would like to have known where additional charges could be added, such as for ‘unfolded blankets’. I was blindsided by such a silly charge without any warning beyond having to pour over paperwork.
Richard Unkefer
Rating:
5.0
Customer did not leave a comment.
Dedrick Whipple
Rating:
5.0
Can't think of anything excellent customer service and a very pleasant experience Nova road pick-up location also very professional.
James Perkins
Rating:
5.0
Super fast checkout and great help hooking up the trailer.
Charles Poll
Rating:
5.0
Great customer service
Fentress Posey
Rating:
5.0
Customer did not leave a comment.
Charles Poll
Rating:
5.0
This was exactly what I needed. A price affordable storage option in Kennesaw. I’ll be back soon!
Samir Dave
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Steven Franklin
Rating:
5.0
Customer did not leave a comment.
Mark Buckman
Rating:
5.0
Customer did not leave a comment.
riji christan
Rating:
5.0
Keep getting 10’s
Susan Geiger
Rating:
5.0
Customer did not leave a comment.
Ulrich Sounkoua
Rating:
3.0
This location was advertised online as being open on Saturdays until 4:30 pm and when I arrived just before 4 pm there was no one there. Another customer arrived just as I did and it appeared he was wanting to rent or obtain a storage space and he was disappointed that the location was not open as advertised online as well. This location should update its online site to reflect it's actual hours of operation so that customers can properly handle business and not arrive only to find the location is closed.
Paul Davidson
Rating:
5.0
Perfect
dennis seiler
Rating:
5.0
Customer did not leave a comment.
Mark Buckman
Rating:
5.0
This was a very smooth rental experience. Thank you!
Kenneth Lambert
Rating:
5.0
Customer did not leave a comment.
Iris Park
Rating:
5.0
Customer did not leave a comment.
Edward Esiemokhai
Rating:
5.0
Customer did not leave a comment.
Namara George
Rating:
5.0
Customer did not leave a comment.
Lennis George II
Rating:
5.0
Fast, simple, easy and pleasant folks. Everything I could hope for.
Joshua Kornitsky
Rating:
5.0
Great service, and excellent experiance
JOEL MAYNE
Rating:
5.0
Customer did not leave a comment.
James Stratton
Rating:
5.0
Customer did not leave a comment.
Connor Roberts
Rating:
5.0
Great customer service from Donald!
Bretina Shannon
Rating:
5.0
Customer did not leave a comment.
Doyle Davidson
Rating:
5.0
Customer did not leave a comment.
Billy Bowers
Rating:
5.0
Great and friendly service
ADAM REGELSKY
Rating:
5.0
Friendly and professional staff.
Javier Vega
Rating:
5.0
They went above and beyond to make sure that my rental was as easy as possible. If I need another rental, I will not go anywhere else.
Aaron Krisfalusi
Rating:
5.0
Customer did not leave a comment.
Logan Vera
Rating:
5.0
Dropped off after hours because I was staying in motel that had very limited parking did online chat with Gordon who was very helpful with after hours drop off process
Kevin Dockery
Rating:
5.0
The online check out and in was cumbersome and frustrating and took way too long.
Catherine Stusak
Rating:
5.0
Customer did not leave a comment.
Armen Emurian
Rating:
5.0
Excellent all around service and customer service.
George Mann
Rating:
5.0
We were very satisfied with our rental
Nancy O'Reilly
Rating:
5.0
Customer did not leave a comment.
Derek Easterling
Rating:
4.0
I was over charged and haven’t received my refund yet
Shantye Jackson
Rating:
5.0
Very helpful. Clean facilities and nice staff.
Thomas Gentle
Rating:
5.0
Customer did not leave a comment.
Robert Odoutan
Rating:
1.0
I did not drop off to the location. It is over 5 hours away from where I dropped off. I stayed in the same town that I picked up the trailer in and returned the trailer too
Bethany Atkins
Rating:
5.0
Customer did not leave a comment.
Tracey Eum
Rating:
5.0
We've rented from this location before and the service is always excellent. I had thought I had booked a rental for pick up on memorial day, but apparently it was for the next day, when I showed up to rent the trailer, there happened to be someone at the facility and he went ahead and rented the trailer to me so that I could do what I needed to do.
The service was outstanding and I will be back!
Mark Angeli
Rating:
5.0
Free Beer!
Michael Curtis
Rating:
5.0
Customer did not leave a comment.
Tabari Ward
Rating:
5.0
Customer did not leave a comment.
Laura Cervi
Rating:
5.0
Donald was very helpful, and very good at customer service, he made it a seamless process
Mykel Edwards
Rating:
5.0
Customer did not leave a comment.
miller mcwilliams
Rating:
5.0
Customer did not leave a comment.
REES MELGAR
Rating:
5.0
Great customer service
Peter Andrew Iga
Rating:
5.0
Customer did not leave a comment.
Steven Hanes
Rating:
5.0
Customer did not leave a comment.
Hollis Dyson
Rating:
5.0
I think his name was Donald but the person who help us was amazing. He was friendly, knowledgeable, easy to talk to and he had great energy.
NATASHA JONES
Rating:
4.0
Customer did not leave a comment.
Nicholas Andrade
Rating:
5.0
Customer did not leave a comment.
Monica Hicks
Rating:
3.0
Better explanation of the pricing breakdown. Felt like I was double-charged for usage and mileage
Aaron Bubans
Rating:
5.0
Customer did not leave a comment.
Thurman Yost
Rating:
1.0
Do not confirm a pick up location and time if you are going to have someone drive there and wait to be told their truck isn’t available at that location. Then drive another 15 miles away to get a different truck in an unlit, scary, abandoned car wash.
Olivia DeBevc
Rating:
5.0
Customer did not leave a comment.
Earl Pinkett
Rating:
5.0
Customer did not leave a comment.
Marteena Lisle
Rating:
5.0
The gentleman who checked me out was very helpful, nice, polite and pleasant.
Ronnie Aikens
Rating:
5.0
Customer did not leave a comment.
Keith Richardson
Rating:
5.0
Easy to deal with.
Rob Coker
Rating:
4.0
Donald was amazing and very helpful to my wife while she was picking up the trailer. Please pass on our appreciation!!
Paul Cannon
Rating:
5.0
Excellent service. Great vehicle.
Jorge Rodriguez
Rating:
5.0
Customer did not leave a comment.
Jonthan Mendez
Rating:
5.0
Great Customer service!!
Leidy Diaz
Rating:
5.0
Excellent customer service
Donald Housholder
Rating:
5.0
Super friendly staff
Javier Vega
Rating:
5.0
Customer did not leave a comment.
Harry Shular
Rating:
5.0
Customer did not leave a comment.
mark elsinger
Rating:
3.0
I was charged for 2 days even though I returned the vehicle before 24 hours passed.
Daryl Perry
Rating:
2.0
Customer did not leave a comment.
Jennifer Cruz
Rating:
5.0
Customer did not leave a comment.
Patrick Greenawalt
Rating:
5.0
Customer did not leave a comment.
Robert Maas
Rating:
5.0
Customer did not leave a comment.
John Miller
Rating:
1.0
Customer did not leave a comment.
Gregory Brown
Rating:
4.0
Everything was excellent especially the customer service. Highly recommend this location.
Karen Ferguson
Rating:
5.0
Great customer service! Thank you!
Charles Pintacuda
Rating:
5.0
Customer did not leave a comment.
Elizabeeth Greenawalt
Rating:
5.0
Free Beer
Michael Curtis
Rating:
3.0
There's nothing wrong with this location. The issue that I had is that U-Haul has several things they want you to do before you get into the truck, and most of them could have been done from the convenience of your home, rather than standing outside in the elements. They wanted a picture of my driver's license. Could have easily done that at home rather than standing outside in the freezing windy day. They wanted an alternate contact, or to verify my employment or see a passport or one other option I can't remember. That's ridiculous, you should have asked me that well ahead of time! A few other steps in the check-in process were like that.
Chris Howell
Rating:
5.0
Customer did not leave a comment.
OLUREMI FESOJAYE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Clean Tech Carwash Equipment
|
Overall Experience
Rating:
5.0
Worst storage facility ever. Wasp nests inside of unit . Only used the unit for a month and that was a month too long roof leaked damaging 2 TVs My grandmother curio cabinet and soaked my sofa.when I complained they said call my insurance co and file a claim. Why should my insurance co have to pay for their unmaintained facility. When I asked for the owners name the manager refused to give it to me. He stated that he would give him my name and number and have him call. Yeah right! If you care about your belongings pay a little more and save yourself a lot of headaches. Wouldn’t recommend this place to anyone.
Beth Turgeon
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alfredo Doreste
|
Overall Experience
Rating:
5.0
Staff were always courteous and helpful. We answered NO to question 1 due to fact facility needs major renovation and/or repairs. The staff did keep the facility clean of trash etc.. The facility is in a prime location and customers are likely to pay a bit more if facility has newer units with wider road access. It was due to the narrow roads/accessibility that we choose to move to another facility, not due to location or the staff.
Chris McEntire Heating and Air
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NIKKI GUNZ
|
Overall Experience
Rating:
5.0
The staff are friendly and helpful. The facility is older , but it is reflected in the good price .
Great location, safe , and secure .
ralph sproull
|
Overall Experience
Rating:
3.0
The U-Haul reservation this reservation unit was attached expired so I had to get a u-haul at another location and ended up getting storage at that location too.
Olawunmi Bakare
|
Reservation
Rating:
3.0
Staff is friendly, location easy to find. The unit I rented was clean but not sealed against the weather, you can see light coming through the back wall
Tim Phillips
|
Reservation
Rating:
4.0
Facility appeared neat and clean. Decided against location due to distance. Thank you.
MARK ROGERS
|
Reservation
Rating:
3.0
The driveways are narrow. No way to turn down aisles with 20 ft truck. Cracks in pavement make it hard to push dolly. But price is right, and Brittney, the manager, is very friendly and helpful.
Privacy Request
|
First Impressions
Rating:
3.0
Not your fault, I couldn`t tell if my reservation went through. Your facility is very nice and convenient!
Privacy Request
|
First Impressions
Rating:
3.0
I am not saying anything bad, but I couldn`t tell if my reservation went through or not! That`s why there are 2!! I`m sure it`s my fault.
Privacy Request
|
First Impressions
Rating:
3.0
I wound up not needing the unit. The woman who helped me on the phone was very helpful