Comentarios del cliente para American Eagle 1

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de American Eagle 1

Grado total:

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DEAN J. en

Grado:

Don’t let a head shop that openly sells drug paraphernalia be a U-Haul location. The guy at the location did not know how to do U-Haul work on the computer and told us “Come back at 11” for our 8am pick up. When he called the owner after I said that was unacceptable, the owner proceeded to cuss me out over face time on the clerk’s phone. It was only by calling actual U-Haul that this got straightened out and we got the equipment. I gave this location 1 star only because this survey would not let me give it -5 stars.

darrel s. en

Grado:

El cliente no dejó un comentario.

AMY M. en

Grado:

El cliente no dejó un comentario.

Rusty H. en

Grado:

I had a truck reserved for 10:00 am. I arrived at 10:30 and was told to come back at noon in broken English. After 25 minutes and the employee FaceTiming his boss I was able to leave with the truck - but only after I was sent to get the furniture pads myself from a smoke filled corner of the facility. The truck obviously wasn’t checked by staff after the previous use as it reeked of the spoiled McFlurry that was left in the vehicle by a prior user. When I finished the move and returned the truck I had to go back out to the truck and take a picture of the gas gauge and odometer for the staff to finalize the bill. The staff didn’t seem to care about anything.. After an inordinate time trying to resolve the bill - which the dealer was charging different rates than the website offered for he typical “add-one” I was charged the wrong mileage rate. The employees only explanation was “that’s what is in the system.” It didn’t seem to matter that my reservation (or their U-haul page) showed the lower rate. They won - I finally gave up with your getting the correct mileage rate but I vowed to NEVER do business there again and to share this experience so others can make a better decision than I did.

Rosheenah O. en

Grado:

Was told one mileage rate and billed for a higher rate. Called beforehand to get a truck and got there and was told I would have to wait until a certain time to get it. Language barrier was terrible and then the guy gets mad at me because I couldn't understand him. Terrible service

veronica c. en

Grado:

He did not come to check the truck he had me to take a picture with my cell of the milage/gas. I called for directions he asked like he did not understand English. ????

Ty H. en

Grado:

El cliente no dejó un comentario.

Anthony P. en

Grado:

These people were very unprofessional, not friendly at all and they didn't want me to leave the uhaul unit there. I pray you get a better uhaul in Toccoa ga.

Martin J. en

Grado:

El cliente no dejó un comentario.

Revonda D. en

Grado:

El cliente no dejó un comentario.

Elizabeth M. en

Grado:

Truck drove rough, wasn’t swept out, transmission didn’t shift, gas mileage was awful, the American Eagle doesn’t maintain their vehicles at all. When I picked it up, I was there at 8:30. He didn’t speak much English and wanted to overcharge us, so long story short we didn’t leave the store until 9.

Bobbie B. en

Grado:

El cliente no dejó un comentario.

Joshua S. en

Grado:

El cliente no dejó un comentario.

Heath H. en

Grado:

Clerk was very helpful, truck was great

RUTH F. en

Grado:

The person could barely understand english, much less even speak english. Took way too long to do paperwork for vehicle because he was working alone and was pitting regular customers ahead of us. And the truck had no engine power. Was not running very well.

Donna C. en

Grado:

If there had not been a UHAUL at the drop off place, it would never have seemed like a possible place for a drop off.

Antonio D. en

Grado:

The guy didn't know how to process the return if the equipment. I had to figure it out for him

JENNIFER S. en

Grado:

The person at the gas station where we picked up the truck did not speak English well enough to communicate and had no idea what they were doing (new on the job). It took about an hour to get out of the door and his body odor was beyond offensive. Not at all what I need to be dealing with as my father had just died and we were renting a truck to move his belongings.

Nicholas S. en

Grado:

Drop this location!!. It took 30 minutes to return the truck because the agent had no idea what to do and had to call 'His Boss" When I told him I had put gas in the truck and gave him the mileage he told me to take a picture of the dash because he couldn't leave his station and didn't take my word for it. He then told be to step aside while he handled customers buying cookies and other items.. final experience left a bad taste.

Janet S. en

Grado:

Gas mileage was awful. Service was great

quickiha b. en

Grado:

El cliente no dejó un comentario.

Derrick N. en

Grado:

The worker at this gas station did not speak fluent English and did not understand how to remedy a problem when one arose with the drop off. I had to speak on the phone for him to solve the problem. Customers downloading an app and doing it themselves should not be the fix-all answer- the workers at the drop off location should be able to handle the drop off process.