Customer Reviews for America Famous Storage & Dixie Lock Up
(Distribuidor de U-Haul del vecindario)

390 comentarios

9612 Highland Rd   White Lake, MI 48386
(Accross from the Speedway gas station)

(248) 716-6243

Horarios de la ubicación

  • Lun. - jue.: 10:30 a. m. - 10 p. m.
  • Vie. - sáb.: 10:30 a. m. - 11 p. m.
  • Dom.: 11:30 a. m. - 9 p. m.

Servicios en esta ubicación:

Contáctanos

(248) 716-6243

9612 Highland Rd
White Lake, MI 48386
(Accross from the Speedway gas station)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 10:30 a. m. - 10 p. m.
  • Vie. - sáb.: 10:30 a. m. - 11 p. m.
  • Dom.: 11:30 a. m. - 9 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

JON M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Miguel C. 
Clasificación:
2.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Devon F. 
Clasificación:
1.0

Simply awful experience. Never again

JOHN PATRICK C. 
Clasificación:
5.0

Nada

ALAN RAY P. 
Clasificación:
5.0

Top of the line customer service. Your rep at this location is really a great guy and made the entire process as simple as possible. Next time I need a UHaul rental, he will be the first one I contact.

Craig S. 
Clasificación:
2.0

The system was down and it took forever to get the truck. Also, there were no furniture pads or dolly's like we requested.

Theodore M. 
Clasificación:
5.0

I went to the Cooley Lake address that is listed on Google. I just googled U-Haul near me. That's exactly what I did the night before when I reserved it. I'm not sure if you can get an old address off or not but that might be helpful otherwise all was very good!

Dixie G. 
Clasificación:
5.0

Rented a 12x6 dual axle trailer to move a couple pianos. Reasonable price for a very good quality trailer. U-Haul has the easiest reservation practice of anything I have borrowed. I have rented their trailers for years and the process is easy. I always go in expecting a glitch - not there, higher price than quoted, claiming I damaged something I did not, etc. - but never had a single issue. The staff at all the different locations I have used have always been very helpful and knowledgeable, which I also do not expect, but am always pleasantly surprised. Thank you, U-Haul. I hope you never change!

KIM R. 
Clasificación:
5.0

Very friendly

Todd D. 
Clasificación:
5.0

Easy and convenient. The store associate was very helpful and friendly. Fast check in and even faster checkout. Great service.

Jose M. 
Clasificación:
5.0

It was super easy and perfectly located for us!!

anne T. 
Clasificación:
5.0

Amazing experience love U-Haul. Honestly the easiest part of my move was U-Haul. Everything is a well oiled machine

Orv B. 
Clasificación:
5.0

El cliente no dejó un comentario.

davud M. 
Clasificación:
2.0

El cliente no dejó un comentario.

cecil M. 
Clasificación:
3.0

cramped location for picking up a trailer as this is a liquor store.

John F. 
Clasificación:
4.0

U-Haul office is inside the convenience store in front of the storage yard. A little confusing until you see the sign in the window.

Keithallen B. 
Clasificación:
3.0

Running lights at night didn't work. I was ticketed in Ohio for a trailer light violation

Steve W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Monique S. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIEL WILLIAM B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve C. 
Clasificación:
5.0

Nothing. It was an easy process and great customer service!

Michael C. 
Clasificación:
5.0

Great assistance from manager who made sure hook up was done properly with the trailer. Friendly

J. F. 
Clasificación:
3.0

There was a spill on the inside of the truck. My dolly was not included, although I paid for it. Make the website and check in faster. I waisted an hour in the parking lot trying to get checked in and rent the truck.

Victoria G. 
Clasificación:
1.0

Poor communication between locations.

KERRY EDWARD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA CAROL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean K. 
Clasificación:
5.0

The truck's transmission was slipping.

Moureen H. 
Clasificación:
2.0

I did everything online and when I got my invoice I noticed that there were the pads on the order that I didn't want or need. I spoke with the guy about it and decided to hang on to them if needed. Well I ended up not needing them. Unfortunately there was no opportunity to receive some if not all the money I spent for the pass.

Charles T. 
Clasificación:
5.0

Very friendly and helpful and will be using them again in the future! Thank you!!!

Cassie P. 
Clasificación:
5.0

Cody was awesome! Very helpful.

Mark S. 
Clasificación:
5.0

El cliente no dejó un comentario.

moureen H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miroslav V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Amanda K. 
Clasificación:
4.0

El cliente no dejó un comentario.

STACY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas J. 
Clasificación:
3.0

El cliente no dejó un comentario.

carolyn J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Chris M. 
Clasificación:
4.0

Owners were helpful.

Tracey T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jami B. 
Clasificación:
5.0

Customer service was top notch

Tom H. 
Clasificación:
3.0

Spent money on renting furniture pads that didnt come with the truck

Dakota L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
1.0

Not well marked and difficult to park

Lynda S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vickie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juergen G. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALEJANDRA O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arlene M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Eric E. 
Clasificación:
5.0

Better maintenance scheduling / verification that safety equipment actually works. (Critical parts replaced with inferior replacements)

Anthony K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Al D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela B. 
Clasificación:
5.0

Again app was terrible. Tried doing drop off but it got stuck at find your location and could not get past. After trying for 30 minutes the young man working came out and did it on his computer. App is terrible.

Christopher M. 
Clasificación:
5.0

El cliente no dejó un comentario.

charles K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa E. 
Clasificación:
3.0

It's a Liquor Store that rents U Haul. Strange but it works

Michaeledward W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CINDY R. 
Clasificación:
3.0

Overall the experience was fine, but when I booked the truck the receptionists did not tell me the rental location was inside of the Liquor Store. When I arrived, I drove around looking for a building for this place and even called and was transferred 2 times!! No one knew where the check-in counter was! The gentleman who helped us in the Liquor store was nice, professional and made the experience better, but still a weird location.

Sara A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas M. 
Clasificación:
5.0

Very efficient, friendly, convenient, and had the right truck at the right time. Would highly recommend their location.

Larry K. 
Clasificación:
5.0

Since we were given the wrong truck (we were not aware until we looked at paperwork at drop off)- none of the details lined up. America Famous Storage assured us they would work things out and get back with us. They were able to sort things out to our satisfaction and get back with us right away.

Richard Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leo M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARVIN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

david N. 
Clasificación:
3.0

Help the customer to hook up the trailer to their car/SUV/truck. Keep cars from parking in the exit lane.

Cliff W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolyn C. 
Clasificación:
4.0

El cliente no dejó un comentario.

PETE F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Amy G. 
Clasificación:
5.0

I would drive way out of my way to rent from these good folks... they're always on the lookout for ways they can be of help to their customers.

Robert C. 
Clasificación:
3.0

The after hours drop off was a little confusing. It is a very small location and there wasn't a clearly marked place to leave the truck. The location was easy to find, and since it was late there was no person to talk to so I can not comment on their friendliness.

Amy B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Alex M. 
Clasificación:
5.0

Very personal

Tim B. 
Clasificación:
5.0

Great truck. The sales person at the store was friendly and proffessional. everything was great. I will come back if I need a truck again

gary B. 
Clasificación:
5.0

It was a great experience.

sharon C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Caleb C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dalton T. 
Clasificación:
5.0

El cliente no dejó un comentario.

joanne M. 
Clasificación:
3.0

Representative at this location told me I'd get an insurance refund if I returned the truck early. This was not the case. Also I paid $42 for 2 days and was told at drop off location insurance was $14/day. I felt lied to and deceived. I will not recommend this location or Uhaul in the future

steven A. 
Clasificación:
2.0

Once again did not have the dolly's I ordered, I ended up buying a dolly from ACE. There were no signs indicating where the uhaul rental place was, the location was a liquor store, with some trucks near it.

Michael S. 
Clasificación:
5.0

All good. Friendly and efficient

John J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON G. 
Clasificación:
1.0

No office, no clear direction where to park or leave keys. Very poor availability of space to park uhauls. After searching around I found a key dropbox and left keys but there were two young guys hanging around the Dropbox which made me nervous they were going to take the keys as soon as I left. Shortly after leaving I got a call they couldn't find the keys, tried returning the call and nobody answered/no voicemail. Worst location I have been too and I have used uhaul 5 times in 5 years.

Jason E. 
Clasificación:
1.0

Noone ever answers the phone! How can you get help with the truck? How do i prolong the the amount of time i have the truck if i cant speak to anyone. Ever been charged for insurance everyday? Uhaul charged me $400 for 4 days when i went 70 miles and had a $39 a day truck. Worst experience of my life finacially and customer service wise. I would advise anyone and everyone to CHOOSE ANY OTHER TRUCK RENTAL AVAILABLE. I have half a mind to contact BBB!

Kyle D. 
Clasificación:
5.0

El cliente no dejó un comentario.

suzy R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Thomas D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Judy S. 
Clasificación:
5.0

need bigger signs, hard to find

Richard K. 
Clasificación:
4.0

No spare tire that I saw

carl G. 
Clasificación:
4.0

New truck ran good

edward M. 
Clasificación:
5.0

Very quick and easy.

micheal S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CALVIN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger F. 
Clasificación:
5.0

Nothing, this location and service is second to none. Not to mention the support over the phone on a pre-open checkout.

Robert O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erica C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jerry T. 
No se han enviado comentarios para esta ubicación.

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