Customer Reviews for AmeriPawn Inc
(U-Haul Neighborhood Dealer)

249 reviews

1415 Lincolnway   Valparaiso, IN 46383

(219) 548-0712

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(219) 548-0712

1415 Lincolnway
Valparaiso, IN 46383

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Nicholas Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Jose Santos 
Rating:
4.0

Muddy parking area

NATHAN PISARSKI 
Rating:
5.0

Customer did not leave a comment.

David Heintzman 
Rating:
3.0

Customer did not leave a comment.

Jack Gaul 
Rating:
5.0

Customer did not leave a comment.

David Heintzman 
Rating:
5.0

Customer did not leave a comment.

Andrew Riale 
Rating:
4.0

Customer did not leave a comment.

Anna mcneill 
Rating:
5.0

Customer did not leave a comment.

Donna Rice 
Rating:
1.0

When I picked this vehicle up the windshield was covered with snow and me being 5'4 had a hard time cleaning the snow off. Also had to bring it back because the rear door wouldn't open and I couldn't get a final bill at checkin and the rental was 35 dollars more than expected

Donna Carter 
Rating:
3.0

Ensure inside is clean before renting to someone else

Patrick Griffin 
Rating:
5.0

Customer did not leave a comment.

SHELLEY GRIFFEN 
Rating:
3.0

Customer did not leave a comment.

Tom Borkman 
Rating:
5.0

Gooood work guys!! Thanks for a great moving day! You guys were the smoothest part of the whole day!

James Hickman 
Rating:
4.0

Customer did not leave a comment.

Tim Ault 
Rating:
1.0

Got the uhaul with a flat tire. Had the half loaded and had to wait till 45 full minutes till roadside came and changed it.

Sean Chrisman 
Rating:
5.0

I couldn't find an Allen wrench handy to adjust the mirrors

Kyle Miller 
Rating:
4.0

Customer did not leave a comment.

Anna Burke 
Rating:
5.0

Great service!

Frank Lerose 
Rating:
4.0

David’s customer service was prompt and attentive. He demonstrated the utmost patience when checking me out despite my many questions and concerns as a first time renter.

Katrina Phillips 
Rating:
5.0

Customer did not leave a comment.

Ryan Griechen 
Rating:
5.0

Customer did not leave a comment.

Dana Cortwright 
Rating:
5.0

I haven’t read receipt - hopefully they were fair

Robert Wild 
Rating:
4.0

Customer did not leave a comment.

Christopher Gagnon 
Rating:
5.0

Customer did not leave a comment.

Penelope Tanis 
Rating:
5.0

Customer did not leave a comment.

DEBORAH LOWENTHAL 
Rating:
5.0

Customer did not leave a comment.

Jazzmin Bray 
Rating:
5.0

Answer the damn telephone!!!!!!!

Kenneth Burns 
Rating:
5.0

David was extremely helpful in picking up and returning the rental truck

Jim Nelson 
Rating:
5.0

Customer did not leave a comment.

Mark Floyd 
Rating:
5.0

Customer did not leave a comment.

stephen smith 
Rating:
5.0

Very friendly & helpful staff

Dawn Vargas 
Rating:
4.0

Customer did not leave a comment.

LARRY FERRIS 
Rating:
3.0

Didn’t meet anyone or go in. Cannot rate this location

Travis Kottenbrock 
Rating:
5.0

Very smooth, Easy in and out. A pleasure to do business with.

TONY TALLEY 
Rating:
5.0

Easy to pick up and had spots to store my car for the day.

David HAUSHALTER 
Rating:
5.0

Customer did not leave a comment.

Mark Rosenwinkel 
Rating:
5.0

Customer did not leave a comment.

Julie Carpenter 
Rating:
3.0

Customer did not leave a comment.

Glenn Wilson 
Rating:
4.0

Customer did not leave a comment.

Aaron Pratte 
Rating:
3.0

Customer did not leave a comment.

reuben miller 
Rating:
4.0

The interior of the trailer looked clean when we picked it up, but there was a black dusty film on the floor that got all over our belongings. Unfortunately, it was not visible until we unloaded the items. It was very difficult to clean our things. Other than that, our rental experience was good.

Rob Klett 
Rating:
5.0

Customer did not leave a comment.

Donald A Parker 
Rating:
3.0

Explain why I was charged a cleaning fee

Cathlin Upton 
Rating:
5.0

Customer did not leave a comment.

norma aguilar 
Rating:
5.0

Great customer service!

Michael Dazzena 
Rating:
5.0

The people were very friendly and polite. The pick up and delivery went very smoothly.

Dana Goelz 
Rating:
5.0

the agent was kind in helping me get the trailer off my hitch. Appreciate all their help

Kathleen Kostecka 
Rating:
2.0

This location is a pawn shop with poor signage. When I went in the back the gentlemen looked at the contract and asked if I could take the truck to another location in Valparaiso. I was not amused and told him know and the key was in the lock box in the back. It had already been a long long day of moving!

Robert Simonson 
Rating:
5.0

Customer did not leave a comment.

SCOTT WAGENBLAST 
Rating:
5.0

Customer did not leave a comment.

PATRICK WALTER 
Rating:
5.0

Great service very friendly I give them a five star

Mark Letson 
Rating:
1.0

There was no truck available to us at the location at the specified time and date. I will be requesting a refund!

Matthew Keil 
Rating:
4.0

Customer did not leave a comment.

William Dickinson 
Rating:
5.0

Customer did not leave a comment.

Samuel Rebich 
Rating:
5.0

The service representative at the counter was super understanding. He provided all the information I needed.

Romil PAtel 
Rating:
5.0

Customer did not leave a comment.

Rhonda Killingbeck 
Rating:
5.0

Mobile drop off easy

Rhonda Killingbeck 
Rating:
4.0

Customer did not leave a comment.

Shayla Porter 
Rating:
5.0

I dropped the truck off after hours, so I’m not able to rate the above questions.

Amy Schlafman 
Rating:
5.0

The main guy and the other worker was very helpful and courteous.

Oscar Ochoa 
Rating:
4.0

Customer did not leave a comment.

Brandon Scott 
Rating:
3.0

I rented dolly (which I needed at destination) and moving blankets. Was not told until pick up they had neither. No assistance offered by staff to obtain blankets somewhere else. Also we were early and were told another truck in the way of ours. I told him since no supplies available we could trade for early p/u.

Carol Suico 
Rating:
5.0

Customer did not leave a comment.

Cameron Fehland 
Rating:
5.0

Absolutely any and all issues I had the staff maintained flexibility to ensure the process was easy

Cameron Fehland 
Rating:
5.0

Nothing no complaints n got money back from not going I’ve run estimate. Go here for ur trucks

Alex Spiess 
Rating:
5.0

Customer did not leave a comment.

Brian Davis 
Rating:
5.0

Customer did not leave a comment.

William Sellers 
Rating:
5.0

Great customer service.

Richard Baldwin 
Rating:
5.0

Customer did not leave a comment.

Kyron Byrd 
Rating:
5.0

Customer did not leave a comment.

Richard Simpson 
Rating:
5.0

The gentleman helping us was so kind. We were in a very stressful predicament. We had reserved a truck with Budget Truck Rental 3 weeks prior, received a confirmation 3 days prior, but when we went to pick up the promised truck, they didn't have it. Thankfully, U-haul was less than a block away and had a truck! We were set to go in about 15 min. It ran well and we had no issues. Even though U-haul was over twice as much, it really got us out of a terrible jam!

MArk Cote 
Rating:
5.0

Customer did not leave a comment.

Alexis Croker 
Rating:
5.0

Customer did not leave a comment.

Rose Clemans 
Rating:
5.0

Love renting from this location, because they actually have people working in the building and people who answer the phone. Very easy and painless getting a rental truck from here.

Steve Osberg 
Rating:
5.0

Lower the price, too expensive !

GARY WILSON 
Rating:
5.0

I believe you have a well trained and knowledgeable staff members. I can't think of anything i would change. Tim, In Ohio

Timothy Talbert 
Rating:
5.0

Super friendly and quick pickup/return.

Robert Sularski 
Rating:
5.0

The 26’ UHaul I rented was like riding a bull out on a concrete highway. So bad it felt like my eyeballs were going to fall out.

Edward Dixon 
Rating:
5.0

Easy process. Very efficient. I will ne using your services again in the future.

Mark Pruitt 
Rating:
5.0

GREAT EXPERIENCE

TED PACZOLT 
Rating:
4.0

Customer did not leave a comment.

William Dzuricsko 
Rating:
5.0

Customer did not leave a comment.

Amber Ojeda 
Rating:
5.0

Customer did not leave a comment.

Kenneth Watkins 
Rating:
5.0

Customer did not leave a comment.

Edward Rodriguez 
Rating:
1.0

The person that rented U-haul they weren’t worried about renting the u-hauls! They were were worried about losing his sale at the pawn shop! He rented a truck to us and it already had a reservation!

PETE GIORGI 
Rating:
5.0

Customer did not leave a comment.

Dominic Padlo 
Rating:
4.0

Nothing great experience

James Harris 
Rating:
5.0

Was met outside, very friendly gentleman. Quick fast and easy drop.

George Veenstra 
Rating:
3.0

Customer did not leave a comment.

Thad Doyle 
Rating:
5.0

Well, the staff was good. I dont think they checked the pickup i rented. If they charged him for leaving the cab filthy, they shouldnt have because they left it a pig style. Sand, dried pop and coffee, pop lids, food containers....the guy had it for a month same as i did, but at least i washed it inside and out. Thats the only complaint. It was never cleaned inside and it was filthy. BAD when i rented it. I was told to "look at it" and come back inside. I did not have time to spare. It was not a good handoff to me.

David Brooks 
Rating:
4.0

Customer did not leave a comment.

Amy Rankin 
Rating:
5.0

Very fast and friendly. Good equipment. Very helpful with getting my reservation completed as well

Alethea Ramey 
Rating:
1.0

Terrible customer service day of rental. Returned vehicle as instructed and charged for fuel and late return. Will never give my business to Ameripawn in Valparaiso again.

Michael Brickner 
Rating:
5.0

Customer service was OUTSTANDING. I can't say enough great things about them. Absolutely phenomenal. The only negative was that the dolly was caked with mud, but that was a very minor concern. I would happily work with this location again!

rheanna furr 
Rating:
4.0

The truck was very clean, but the brakes are soft & the suspension was very rough. When returning the truck the app wouldnt let me set my location so hopefully i did the returning process correctly. I was not given any specific instructions other than fill it up with gas and put the key in the drop box. Overall it was a good experience.

Paul Becker 
Rating:
5.0

Working with the Valparaiso Ameripawn location was great - would definitely use them again

jake williams 
Rating:
4.0

Make sure trailer has a plate on it.

William Paintom 
Rating:
3.0

Make sure the information on the contract matches up with the odometer reading in the truck. If they do not match the truck should not be given out until clarified by a supervisor also Jeff was an awesome customer service representative.he tried to assist me in ever way possible.

Dierdre Griffin-Judkins 
Rating:
5.0

Considering the price of fuel. Think about reducing the cost of the rental charge to help the customer. I spent nearly $100 dollars for fuel for this trip.

CHARLES MARCINKO 
No reviews have been submitted for this location.

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