Customer Reviews for Amazing Exteriors
(U-Haul Neighborhood Dealer)

151 reviews

2285 E Warm Springs Ave   Boise, ID 83712

(208) 577-6835

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 12/24/2021: Closed

Services at this Location:

Contact Us

(208) 577-6835

2285 E Warm Springs Ave
Boise, ID 83712

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 12/24/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Dan M. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

LISA R. 
Rating:
5.0

Customer did not leave a comment.

KENTON W. 
Rating:
4.0

The owner put the chains wrong according to the man at Quartszite that took them off He said the chains do not go around the wheel well so they can turn when going around corners More training needed

LARRAINE H. 
Rating:
5.0

Customer did not leave a comment.

Henri B. 
Rating:
5.0

The truck was down a quart of oil. I'm glad I was told. The owner did not have oil on hand, but it was easy to get oil at the Orchard Street site. The next customer might appreciate not having to go to another U- Haul site to get oil.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

REBECCA C. 
Rating:
4.0

Very friendly and prompt service. Only issue was that they didn't seem to have complete information about my reservation (i.e. whether I had purchased insurance), as I would have expected.

James S. 
Rating:
5.0

Customer did not leave a comment.

Victor Z. 
Rating:
5.0

Customer did not leave a comment.

Constancia R. 
Rating:
5.0

Customer did not leave a comment.

DARREN E. 
Rating:
5.0

Very friendly, easy to work with.

KELLY L. 
Rating:
5.0

U-haul should make sure they're trucks and cans are in working order.

lisa R. 
Rating:
5.0

Jim was very friendly and helpful, made our rental experience easy!

SCOTT M. 
Rating:
5.0

Quick, efficient and professional, and friendly too

Mary M. 
Rating:
5.0

Very easy and fast return process

TIMOTHY M. 
Rating:
3.0

Customer did not leave a comment.

Hayley A. 
Rating:
4.0

I used online to reserve a truck and it got switch 4 times before I picked it up having to drive across the valley when the original was just a few miles away from me. Which meant also having to back across the valley to return it was very frustrating!!

Bob H. 
Rating:
5.0

Customer did not leave a comment.

Aaron S. 
Rating:
5.0

Thank you for your most amazing service.

DYLAN H. 
Rating:
2.0

This is not where I reserved the trailer. I had to travel clear across town to get the trailer and was only told the day before - even though I reserved the trailer 3 weeks before pickup. The trailer didn't have the length of connection wire needed to safely connect from the trailer to the truck for lights. There was no information on the correct size ball or adapter needed prior to pickup. The manager at this location was awesome. He made everything work.

MICHAEL M. 
Rating:
1.0

Equipment should be ready, and in working order prior to pick up time of reservation. I waited 35 minutes for employee to go buy parts. Also, I found out halfway through my trip that one tire would not hold air. Discovered myself that it had a faulty plug installed to fix a previous flat. I could not even use the trailer for what I rented it for. Complete waste of time and money. Completely disappointed and dissatisfied with UHAUL experience.

JASON F. 
Rating:
5.0

I dropped the whole rig off. it was "here's the key". "Any problems?". Nope. "Ok. Thank you. We will take it from here".

Doug M. 
Rating:
4.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

JARED S. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
4.0

Customer did not leave a comment.

Kathy S. 
Rating:
5.0

Customer did not leave a comment.

KENNETH R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER F. 
Rating:
5.0

It was easy and fast

Dennis D. 
Rating:
5.0

Customer did not leave a comment.

Victoria D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

Aaron C. 
Rating:
5.0

These people are great and understanding .

RYAN S. 
Rating:
5.0

Customer did not leave a comment.

SLADE W. 
Rating:
5.0

Vary friendly staff, will come again.

Kristopher D. 
Rating:
5.0

Customer did not leave a comment.

Adam K. 
Rating:
5.0

Customer did not leave a comment.

HARROLL W. 
Rating:
5.0

Staff was very helpful. The process was easy and fast. Will use this U-Haul location again.

Shannon P. 
Rating:
3.0

No one there at 3pm so we locked the truck and slid the key in the mailbox.

Dave H. 
Rating:
5.0

Customer did not leave a comment.

Philip K. 
Rating:
5.0

The trailer brakes didn't work, which is concerning when towing a vehicle on the interstate

Dominic B. 
Rating:
3.0

Put a correct number on the door, or better yet, if corporate offers me something special, actually know about it.

Robert C. 
Rating:
5.0

Jim was great. He called to check on the equipment when I was a day late returning it. He was kind and considerate and very helpful. Would 100% recommend the warm springs location to others. Thank

Eleysia F. 
Rating:
5.0

Customer did not leave a comment.

Larry W. 
Rating:
5.0

Customer did not leave a comment.

Debbie D. 
Rating:
5.0

The online checkout took an extremely long time and caused a substantial delay in our move and created conflict with our and our helpers schedule.

Hal K. 
Rating:
2.0

No one was available both inside or on the phone during business hours. I checked in online and left the keys in what I hope was the correct mailbox.

Katya L. 
Rating:
1.0

The cab of the 10' truck was dirty, inside smelled, was not cleaned or sanitized for covid purposes, windows were dirty-I had to clean inside and out prior to starting 1000mile trip. Blankets I rented were thrown inside (not folded) with the furniture dolly dropped on top. I called the location and owner said he was taking care of his other business and was out of town.

susanne E. 
Rating:
5.0

I can't think of one thing to improve the service, it was EXCELLENT! They were easy to deal with, knowledgeable, friendly, and at a convenient location. Went to U-Haul on Orchard in Boise years and years ago but will still never go back to that location due to the terrible service.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Ann Marie F. 
Rating:
4.0

The check out process was slow and the return process was a breeze. Make sure you have good service when checking out.

Cory J. 
Rating:
1.0

I needed to drop off the equipment on a Sunday and called this location to make sure they would be open to assist with disconnection of the trailer. I was assured that they would be open. Unfortunately when I got there the site was closed and I had to figure out a way to get the heavy trailer off my truck. I was able to get someone walking nearby to help as I am 64 years old and unable to do it myself. It turns out that Uhaul had directed me to return to another site than the one I had called and I was stuck. Very poor communications from Uhaul and the person I called when I got to the drop off location just said Oh, sorry and did nothing to try to solve the problem. It's a good thing I did not injure myself trying to get the trailer disconnected.

Michael C. 
Rating:
4.0

Customer did not leave a comment.

Walter S. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE W. 
Rating:
5.0

Customer did not leave a comment.

marilyn S. 
Rating:
3.0

To save money on the return I was instructed to drop off the truck to another city and at a location that was on the far side of the city. It felt like U-haul went out of their way to make it difficult to rent from them.

Biff H. 
Rating:
3.0

Customer did not leave a comment.

Jaden W. 
Rating:
5.0

It was very convenient to drop off the truck here after hours. Well marked parking and key return. I received a quick confirmation when they opened and would recommend the location.

Christine R. 
Rating:
2.0

It took nearly an hour to pick it up, as no one was there when I arrived. I had to call and wait for someone to meet me there.

Steve B. 
Rating:
5.0

Customer did not leave a comment.

Tom B. 
Rating:
5.0

Amazing Exteriors employees were extremely helpful, very courteous and had everything ready to go when I arrived (made an online reservation). I would highly recommend this location if you need a U-Haul rental in Boise Idaho.

robert K. 
Rating:
4.0

I ordered and paid for furniture covers for moving and they were not in the truck

Jill K. 
Rating:
5.0

Customer did not leave a comment.

Bradley H. 
Rating:
4.0

Don't use the online self pick up when ever possible

Steven Hunter S. 
Rating:
5.0

Jim was very helpful, knowledgable and prompt to answer questions and dispatch my rental van.

MICHAEL C. 
Rating:
5.0

Customer service was fast and helpful, keep it up

Zachary C. 
Rating:
5.0

Customer did not leave a comment.

Lairie L. 
Rating:
5.0

Jim is always awesome, I use ATs frequently buying and selling British vintage cars in the northwest area and when I am able to get an AT from Jim he always goes way beyond the other U-Haul franchises in customer service and attentiveness to detail and making sure everything is beyond right. 10 Stars!

robert K. 
Rating:
5.0

Customer did not leave a comment.

Kenneth W. 
Rating:
3.0

Customer did not leave a comment.

F M C. 
Rating:
4.0

Customer did not leave a comment.

Wesley W. 
Rating:
5.0

Customer did not leave a comment.

Justin H. 
Rating:
1.0

Jim was friendly, understanding and easy work. Overall experience with everyone I worked with was fun even while stressful. Thanks for awesome experience. Van was great and fun to drive.

Ron P. 
Rating:
5.0

I picked up using the app which was a very thorough process that I felt like I could trust. Returning the vehicle was very easy and I was charged exactly what I expected. Great experience!

Erika H. 
Rating:
5.0

I have an idea that would be beneficial for families moving across the country. I actually came up with this idea when I was looking for a rental truck. My idea is a full size quad cab moving truck. No one has one and uhaul could be the first. It would have saved us money because we could have towed one car and put the family of 5 in the cab. I think it is a great idea. If you want to talk about this further I am available at 623-824-5360 or donaldkent70@gmail.com. I also think the cab noise is too high but that maybe due to the size of the engines. Positioning of the gas pedal was very awkward.

Donald K. 
Rating:
5.0

Customer did not leave a comment.

lynda S. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

New I was coming and quickly checked me in and was on my way

Ronald G. 
Rating:
5.0

The website would not work with Chrome on Android for location. The timestamp on the picture is also to tight. I left the location and tried to upload pictures. Software sucks. Give me a human any day.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

Jon H. 
Rating:
5.0

I really enjoyed working with this location. They were very flexible and helpful.

heather C. 
Rating:
3.0

Mobile pickup and return procedure is a little cumbersome. The convenience of the neighborhood location made it worthwhile however.

Buckner H. 
Rating:
5.0

Amazing Exteriors was great to work with. They were accommodating and very helpful. I would not hesitate to do business with them again and I will recommend them to anybody asking in the future!

Josh O. 
Rating:
5.0

None.

Patrick S. 
Rating:
5.0

Super nice guys - very helpful.

Jill B. 
Rating:
5.0

Friendly service. Made the rental process really easy.

Christopher M. 
Rating:
4.0

Easy access location and very pleasant employees.

ROBERT H. 
Rating:
5.0

Very friendly personnel, dropoff took less than 15 minutes.

Bob C. 
Rating:
5.0

Customer did not leave a comment.

Rodney M. 
Rating:
5.0

Customer did not leave a comment.

Casey T. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Joy V. 
Rating:
5.0

Customer did not leave a comment.

Laura M. 
Rating:
5.0

Nice, small family owned and operated business. Owner served us and was very friendly and professional. Location is easy to find, just off Warm Springs. Visible from the road. We have rented from this business before and would do so again.

GLEN S. 
Rating:
5.0

Customer did not leave a comment.

Ryan B. 
Rating:
5.0

Customer did not leave a comment.

Kristin B. 
Rating:
3.0

Customer did not leave a comment.

Nathan D. 
Rating:
1.0

First of all, I made the reservation and when I showed up no one was there. They had a sign on the door saying they would return at a specific time, which did not happen. An employee just happened to be stopping by the office and found me there waiting. He was able to get me checked out but then I received the final bill and they overcharged me on several items. Definitely feels like a bait and switch situation when I rented a van for 2 hours, drove 15 miles and they charged my almost $60! On the phone with Uhaul now trying to get it resolved and file a complaint.

EDDIE F. 
No reviews have been submitted for this location.

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