Small but good people
Shannon Q
Customer Reviews for Alvey Lumber
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Always fast and courteous
KENNETH WNothing
shawnie wAlvey Lumber employees are very helpful and patient as we deal with the U-Haul app. The app all three times we have used it has given us headaches but Alvey Lumber employees are very helpful.
Wendy MThe address that was provided in the text link sent me to the wrong location. I had to search for the address in a map app to be able to find the location. I also was disappointed that I had to drive an extra 130 miles to pick up a truck because the location I selected did not have one available. The online software or app should be able to provide live information as to the availability of equipment for the location that is selected for pick up. After I made the reservation I received a call that a truck was found for me but it was 70 miles away and I needed to go pick it up. U-Haul did give me an extra day on my rental and more mileage for the inconvenience, which was appreciated.
Damon RNothing everything was was excellent
Kenneth WA+++++
Jill TAlways helpful and friendly
Kenneth WAlways helpful
Kenneth WEverything done right no need for improvement
Kenneth WThe drop off spot was chosen for me. It worked.
Marc SBetter access to hook up trailer.
Chris KHave access to bigger trucks 26ft so you don't have to rent two. I know that is a u haul issue not a deal issue
Brent TI was paying cash and had to give another $ 100 in cash deposit. The process online would not take a credit car for the extra $100. This requirement is not mentioned online. I had to go back to town and use the ATM and search through several accounts to find the additional $100 and pay ATM fees. It took nearly an extra hour to do this. I had help with my moving and timelinie by when I had to be out so losing the extra hour really hurt. When I brought the truck back to West Valley City , they said they don't require cash for the extra $100 deposit on a cash transaction. Please be more consistant about your rules in the company. It was too much hassle with the rules being used by U-Haul in Manti
CAROLYN CUhaul system crashed and I was forced to use the online system to get my truck picked up. Kinda defeated the purpose of doing it days in advance and took 30+ minutes to get going.
Jess BThe entrance was difficult to find when dark. I don’t recall instructions on where/how to drop the key as part of the app return instructions but was able to find it easily.
Kent ESmooth checkout and return.
Rebecka PNot much room for improvement! They were courteous, but perhaps a bit slow.
Marcus WTeam did great
Brett BThe manager was rude and impatient. I left my phone in the truck. It was not there when I went back in the next morning to get it.
Wendy COnly because there is no other location. We requested smaller, got larger and had to pay for larger even though we didnt want it
Veronica WThere was no ramp on the truck that caused a lot of problems
Cole GI rent U-Haul trailers 6-8 times per year. This was the worst experience I have had with U-Haul. It was not the location that was the problem...IT WAS U-HAUL. Apparently U-Haul picked up the majority of trailers from this location and only left them with 6x12 trailers, although I was told they had a 5x8. I had no choice but to rent a 6x12, since I had a delivery scheduled for a customer. So I ended up paying $30.00 more than I should have. When I called U-Haul, I got an idiot on the phone, who told me "Well you had a choice." which I did not have, since I had a scheduled delivery to make. She would not listen and transferred me, supposedly to customer Service of which I was on hold for 1/2 hour. I live in Rural Utah, and this is the closest location for me to pick up and return a trailer. If this is the kind of service U-Haul offers, I'm done with U-Haul.
Linda NReturned on a Sunday. Facility was closed.
Eric CStarks went out of her way to help correct the zip code error on my part for the place of drop off. It was an efficient and easy auto transporter and it worked out great.
jeff jWorked perfect!
Chad HThe only complaint would be the difficulty using your website paperwork. It's long and ridicules that you can't register both trucks at the same time. That was frustrating since I had done all that on line, or at least that's what I thought.
Shauna SGive put refunds for mileage not used, if you return the uhaul with more gas in it then needed, and if its returned in the same day.
STEPHANIE HAlvey lumber is a GREAT example of CustomerCare.
Greg SSuch a friendly young man that helped us. He was very respectful and patience and explained everything to us. Thank You!
greg sVery helpful......
Michael WReserved a truck within 15 miles from the house. They called and said I had to pick up 60 miles from the house. They originally gave me extra miles and an extra day. When we discussed the drop-off lacation they gave me extra miles AND an extra day again because the place was closed on sundays. Ended up charging me an extra 316.78 for extra days, extra miles and wrong drop-off location. I'm furious and have better things to do than spend time on the phone trying to get this all sorted.
Tracy SThis location was great .
Susan WGood job
Michael WI was sold a 5 day package. I did not need 5 days to make my move. I was done in 2 days. I should have been able to get a reimbursement for the 3 days not used. It cost more than enough in the first place. I think people who opt to move themselves should be able to pay for the days actually used and not days as a package.....unless a package would be more cost effective for the renter.
Cynthia TThe staff at Alvey Lumber was friendly and really helpful which we were so grateful for at the time.
amy rThe exterior and interior of the trailer was clean but in very poor condition. Time for this one to re\tire. The service at this location was excellent. They were very helpful having ready and helpful with the return.
Linda NWe had to pick up the truck after hours. We had great difficulty using the phone app to pick up our vehicle. When we called u-haul customer service the worker didn't know how to talk us through the process. We lost most of our moving help because we were an hour late picking up the truck after we muddled through randomly trying to get the app to work.
David Fthe clerk was checking out customers and trying to help me with the U-haul rental. would have been nice to have two clerks on duty.
Neita SAmazing service
candiace hALVEY LUMBER NEEDS THEIR "770" ADDRESS POSTED ON FRONT OF BLDG!
Michael WTechnology is advanced enough for you to have the correct inventory on the internet for a customer to choose from. You should not offer vans to areas that never have vans. Called in to customer service and they were horrible. Spoke with a Michelle and supervisor Christy and they are not trained properly in handling customer complaints and do not show empathy! Basically you need to update inventory on website and train call in customer service. Place I picked up the truck was great.
Jana MNo comment, their power was out and so we couldn't resolve the issues
DUNCAN FTruck was not swept out and process was slow even though we had pre registered
Dean B