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Customer Reviews for Altus Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck cab was not clean at pick up time, very unprofessional location, I was scheduled to pick up at 10am and she told me I would have to wait til 2 pm for the tow dolly. Turned out someone came over to get it hooked up that did not work for altus mini storage
melvin pNothing that I can thunk of. Customer service was 100%. Will go.bacj if I ever need a uhaul again
TIMOTHY LGood as ia
william nExtremely easy drop off process.
Benjamin Vwould be nice if they were more available at any time for returns
JANE PNot any thing I can think of at the present.
Richard TKnob for Air / heat control broken. Drivers headlight low beam not working had to drive at night with Highbeams.the gentlemen that worked there were very nice.
Frank CThe Office personnel were rude on the phone and was angry that the equipment was dropped off at another location, since this location decided to take several days off and not return phone calls. My credit card was charged (without) my consent for additional days even though the equipment was dropped off prior to the due date. After making a call to the main U-Haul offices the funds were credited back to my card. This drop off location should not be allowed to continue to do business as a U-Haul location.
Robert MQuick service
william nAlways a great experience. Will rent again and again. No improvements just continued great service.
STEVE GVery Friendly and helpful!
Edward DDidn’t even make it inside before they came out and took care of my equipment. Friendly and helpful.
Phillip BStaff was very courteous and helpful. I will do business with them again.
Doug GI was very displeased when I got a phone call telling me that the truck I reserved online was not available and that I would need to drive 60 miles to pick one up. Why let me reserve it online if it is not available?
Jeff HNever had an issue the entire time that I was there.
TRAVIS W | Overall ExperienceI feel like I was robbed. I rented a $19.90 van and was charged a rate oh $89 this is completely unacceptable as this information was not disclosed to me and my wife at any point by the representative. I am deeply disappointed 😞
Ousmane SVery nice people working and they were fast at getting me a truck.
SHEILA LThis was the most pleasant rental experience I’ve ever had. Equipment was in great shape and ready to go when I needed it. Awesome.
George DExtremely friendly, super helpful. This was my first contact with locals at my new location and it 100% made my day.
Cody HAll was excellent.
CHIFFON IThe customer service was excellent.Mike knows the ins and outs of the business.This is the second time I did business with him again customer service was excellent.
AUGUSTO DYes the inside was very clean which is very important when hauling your great, and customer service was excellent and curious.
Tony GMake location for return clear from start.
Nancy VVery quick, knowledgeable and helpful
RICHARD SVery friendly people would definitely recommend
Andres B | Overall ExperienceA great facility to store my things! Great owners, always friendly and courteous!
VICTORIA H | Overall ExperienceHad to find a large outdoor storage site for a short storage need and they had exactly what I needed. Quick on the paperwork to sign up and close out. Great folks.
STEVE W | Overall ExperienceExcellent transition to our new home. I loved that you all made payments so easy. Thanks
LARETHA J | Overall ExperienceI had to wd40 the door tracks on my unit e 178. Not sliding good and missing a pull rope. All else very good.
Rome J | Overall ExperienceFriendly n helpful.
SYLVIA T | Overall ExperienceThis place worked well for what we needed. The only constructive criticism I have is that they need to figure out something to do with the insulation. The stuff falls from the ceiling constantly and covers the stuff in the storage area. The staff is very friendly and accommodating!
DAVID A | Overall ExperienceThe insulation in my unit would constantly fall onto my property. It had excessive spiders & spider webs. A little spraying would help control critters.
MICHAEL W | Overall ExperienceThanks!!
MIKE M | Overall ExperienceI really enjoy the owners, very friendly and willing to work with you. This is the second time I have used them and my parents have been using them for years. I recommend this facility to everyone.
ASHLEY J | Overall Experience