Customer Reviews for Frazier Tire & Automotive
(U-Haul Neighborhood Dealer)

226 reviews

2111 3rd St   Richlands, VA 24641

(276) 964-6439

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed

Services at this Location:

Contact Us

(276) 964-6439

2111 3rd St
Richlands, VA 24641

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

terry hudson 
Rating:
5.0

Everybody was friendly they went out of their way to help us to see we had everything we wanted I would recommend them to anyone

RODNEY JOYCE 
Rating:
5.0

Customer did not leave a comment.

Wendy Barringer 
Rating:
5.0

they had 24-hour drop off and the online self return was very helpful and convenient.

James Watson 
Rating:
5.0

Wonderful customer service!!!

Rena Remines 
Rating:
5.0

Customer did not leave a comment.

DONNA GOODING 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE CANTRELL 
Rating:
5.0

Very accommodating. Experienced staff.

art cordle 
Rating:
5.0

Customer did not leave a comment.

art cordle 
Rating:
3.0

Better signage at location for customers to find

Megan Smith 
Rating:
4.0

See my above comment.

Burton wilson 
Rating:
5.0

This man really helped me out . He met us on a Sunday and rented us a hauler when I had an emergency. Thanks a lot!

MICHAEL LUSK 
Rating:
5.0

Customer did not leave a comment.

Korin Kindred 
Rating:
4.0

Customer did not leave a comment.

David Litton 
Rating:
5.0

Customer did not leave a comment.

Virginia Jones 
Rating:
4.0

Customer did not leave a comment.

LAWRENCE CANTRELL 
Rating:
4.0

Customer did not leave a comment.

michael lail 
Rating:
5.0

Customer did not leave a comment.

Michael Dye 
Rating:
5.0

Customer did not leave a comment.

Curtis SALYERS 
Rating:
5.0

Customer did not leave a comment.

Amanda Thomas 
Rating:
5.0

I have no complaints at all. It was a very easy process from ordering the U-Haul online to final billing and receipt. Frazier Tire and Automotive was great to work with!!

Michael VanDyke 
Rating:
4.0

Customer did not leave a comment.

rosemary stacy 
Rating:
5.0

Customer did not leave a comment.

Cindy Griffith 
Rating:
5.0

Frazier Tire was awesome. U-Haul policy of charging weekend rate for Friday, a weekDAY is ridiculous!

Eddie Davis 
Rating:
5.0

Loved the app process.

Katherine White 
Rating:
5.0

Customer did not leave a comment.

Alexis Owens 
Rating:
4.0

Customer did not leave a comment.

Crystal Surratt 
Rating:
5.0

Very friendly people and we had a pleasant experience.

Nadine Blankenship 
Rating:
5.0

Friendly staff. Transparent pricing. Easy process. Will be my first choice for this type of service in the future.

Bradley Compton 
Rating:
5.0

I reserved the truck for a 9 AM pickup. There was no truck until after 2:30 PM. In the meantime I received an email notice that I was late for my pickup. How ironic! The next time I need a rental I will try your competitors.

BARRY ELSWICK 
Rating:
5.0

Customer did not leave a comment.

Mark Hess 
Rating:
5.0

Good trailer, Altizer’s was good to work with.

Travis Arehart 
Rating:
2.0

Drop-Off after hours was confusing. The gates are locked, but there is a key drop off box on the gate. I had to get online to figure out what to do. On the instructions, you are told to not block gates or entrances. I only rented a 20 foot truck, but there were gates everywhere and when it is dark, it is hard to try and not block a gate. Added lighting and a board with instructions would be very helpful.

Justin Hutchison 
Rating:
4.0

Prompt and friendly service .. Will be do future business this location

Tony Moore 
Rating:
5.0

Always good service, very friendly.

Felix Cabrera 
Rating:
5.0

Customer did not leave a comment.

victoria mattia 
Rating:
5.0

Customer did not leave a comment.

Angelica Lester 
Rating:
3.0

Customer did not leave a comment.

DELORIS Armes 
Rating:
5.0

Customer did not leave a comment.

Jason Kiser 
Rating:
5.0

Explain where key pickup box is located.

Henry Jewell 
Rating:
5.0

Crystal was a great help in getting a truck to move and getting the time to move. Great service and very professional!

William Walsh 
Rating:
5.0

Customer did not leave a comment.

Adolphus davis 
Rating:
5.0

Customer did not leave a comment.

Scottie Lowe 
Rating:
1.0

Truck was running rough and breaks scrubbed. I accidentally left one of my personal keys on the uhaul key rink. I called the next day to tell them, they acknowledge that my keys were there and I could come anytime to get them. I showed up less than an hour later to find out that they rented the uhaul out that had my keys and had to wait 4 hours to get my keys back. The worst part is the keys were to my house and the only keys I had

Matthew McCoy 
Rating:
4.0

Customer did not leave a comment.

Christopher Campbell 
Rating:
5.0

Customer did not leave a comment.

Patrica Bowman 
Rating:
3.0

They called 2 days later and wanted to know why the truck wasn’t returned? It was returned 2 days prior….. Seemed like a lot of lack of communication…

Amy Owens 
Rating:
5.0

Excellent Service. Highly Recommend...

GERALD VANDYKE 
Rating:
5.0

Fast and Friendly rental

John Conlon 
Rating:
5.0

Nada

Adolphus davis 
Rating:
5.0

A++

Josh Blankenship 
Rating:
5.0

Very friendly. Easy to pick up and return. No issues. Great service

Larry Stapleton 
Rating:
5.0

Customer did not leave a comment.

David Joyce 
Rating:
5.0

Customer did not leave a comment.

Christina Stiltner 
Rating:
4.0

N/A

BRANDON HONAKER 
Rating:
5.0

Customer did not leave a comment.

Jonathan payne 
Rating:
5.0

Customer did not leave a comment.

sarah Pence 
Rating:
5.0

Customer did not leave a comment.

Michael Helton 
Rating:
2.0

The rental paper claimed there was 1/4 tank of gas. There was 1/8 tank of gas. The rental person wasn't there when we arrived, even though we'd called ahead of time. Usual story -- can't get anyone to work, short-handed, COVID, etc.. I understand; but you can still be friendly, which she was not.

Christopher Myers 
Rating:
4.0

Customer did not leave a comment.

David Decker 
Rating:
4.0

The hill to get out of there is nothing short of terrifying. I’m pretty sure this is the test to see if you are worthy driving the biggest rig they have.

Jim Friedl 
Rating:
5.0

Amazing experience as always, great people.

Randolph Pruitt 
Rating:
5.0

Customer did not leave a comment.

Benjamin Koslow 
Rating:
4.0

Customer did not leave a comment.

Donald Lemaster 
Rating:
5.0

i was charged more than i was orginally told alot more i couls have just used my truck and bought gas and saved money

Christina Blankenship 
Rating:
5.0

Customer did not leave a comment.

dennis burke 
Rating:
5.0

Customer did not leave a comment.

Anita Armes 
Rating:
3.0

Customer did not leave a comment.

Conner Mann 
Rating:
5.0

Customer did not leave a comment.

Kimberly Johnson 
Rating:
5.0

Customer did not leave a comment.

jim pruitt 
Rating:
5.0

Customer did not leave a comment.

John Palmer 
Rating:
5.0

Customer did not leave a comment.

Audrey Dobbs 
Rating:
5.0

Great place and nice people

Felix Cabrera 
Rating:
3.0

Customer did not leave a comment.

DIANA CLEMENTS 
Rating:
5.0

Sweet wonderful lady highly recommend

Morgain Collins 
Rating:
5.0

Customer did not leave a comment.

Marcus Meade 
Rating:
1.0

They lie to make more money

Gabriella Mutter 
Rating:
1.0

The rental person was rude and short. They rented out my reserved truck before I arrived and stated it was my fault. I ended up with a 10’ longer truck than I needed and spent over $200 in fuel to rerun home. Therefore breaking my totally. Completely unreasonable people and poor business practice

Beverly Christian 
Rating:
5.0

Customer did not leave a comment.

Joshua Salyers 
Rating:
5.0

Customer did not leave a comment.

Myra Coffman 
Rating:
5.0

Customer did not leave a comment.

Regina Osborne 
Rating:
3.0

The clerk just handed me the keys. I had to hook up the trailer myself.

Gary Shrader 
Rating:
5.0

Customer did not leave a comment.

MICHAEL LAWS 
Rating:
3.0

Be more courteous. Show some empathy. Don't act like the customer is supposed to know everything.

Christopher Spurlock 
Rating:
5.0

Customer did not leave a comment.

Rebecca Osborne 
Rating:
1.0

Charge the price that you agree upon to start with and not add after you already got the agreement etc

JASON CHARLES 
Rating:
5.0

Best location I have done business with out of all the UHaul places that I have rented from.

Thomas Young 
Rating:
5.0

Customer did not leave a comment.

Regina CHACHA 
Rating:
5.0

Best place I have ever picked U-haul equipment up.

Thomas Young 
Rating:
4.0

Customer did not leave a comment.

James Lyons 
Rating:
2.0

Customer did not leave a comment.

Rosetta Bailey 
Rating:
4.0

Customer did not leave a comment.

Scottie Lowe 
Rating:
5.0

Customer did not leave a comment.

Scottie Lowe 
Rating:
5.0

Customer did not leave a comment.

KATRINAANN DYE 
Rating:
4.0

I just did a drop off

katrina mazzone 
Rating:
4.0

Customer did not leave a comment.

Joel Wilson 
Rating:
5.0

Customer did not leave a comment.

Tabatha Miller 
Rating:
1.0

If I could give this place a negative I would. The truck I reserved wasn’t at the location the receptionist was totally disinterested and had 0 desire to do her job. I sprayed the truck out where I moved to was muddy and there was mud in the cab I was fine with paying extra to have it cleaned because I didn’t have the supplies. The receptionist refused to take payment over the phone and then lectured me about how she would have to clean the truck. I paid the cleaning fee I don’t see how this is allowed to be done to lecture a customer that paid for the service.

Samantha Meadows 
Rating:
4.0

Customer did not leave a comment.

NOIMARIA ROSSER 
Rating:
4.0

Customer did not leave a comment.

NOIMARIA ROSSER 
No reviews have been submitted for this location.

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