El cliente no dejó un comentario.Sheila G.
Customer Reviews for Alternative Solutions
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Annette H.
Great service and a prime location makie this an ideal U-Haul spot.Libby W.
This location had the most welcoming, kind, and helpful staff. Extremely professional and friendly. Highly recommend!CASSANDRA L.
Great and easy serviceANTON R.
El cliente no dejó un comentario.Wendell B.
The rental truck leaked water from the ceiling and damaged my furniture and other items. The dealer has been quite helpful and offered excellent service but the equipment is in need of repair and I need to be reimbursed for the damage to my belongings.David H.
El cliente no dejó un comentario.Jeric G.
El cliente no dejó un comentario.Nathaniel B.
Really enjoyed doing business with this operator. He knew his product and advisied when I explained what I needed the equipment for.Rebecca B.
El cliente no dejó un comentario.John G.
El cliente no dejó un comentario.Lankston M.
El cliente no dejó un comentario.FREDRICK LOUIS H.
Great serviceAnton R.
El cliente no dejó un comentario.James H.
El cliente no dejó un comentario.Robert D.
Very friendly, quality customer service. Will use again in the near future.Brian G.
El cliente no dejó un comentario.james A.
Proprietor went out of his way to be flexible with the return time on the rental. He also did the check in process for me. Very accommodating.Rick H.
Nothing to improve on for me. Chuck was awesome and so nice. I enjoyed the time I was there while he entered in my information.Darren H.
Very professional. Helped a lot with making sure everything thing was good to go. He did all the work all I had to do was sign a few papers and off I wentRandall W.
This was our second time renting a U-Haul from this location. We were very pleased with the customer service and smooth transaction. We will be using them again when we move into our new home!stephen M.
El cliente no dejó un comentario.Roger G.
El cliente no dejó un comentario.Robert W.
El cliente no dejó un comentario.Daryl M.
Hand truck that was ordered, was not in the truck. App was very difficult to follow with a cell phone, and my fully charged cell phone almost went dead. Approval time was unbelievably long. Customer service was useless except for the last individual who was very helpful and finally got me on my way.david D.
El cliente no dejó un comentario.Bradford P.
El cliente no dejó un comentario.Brandon H.
Our family car broke down and we contacted Chuck at Alternative Solutions, and he was very helpful; he made arrangements for our truck and tow for us. We appreciate his service and would recommend this U-Haul location.maria G.
Very pleasant experience and accommodating.Amy R.
Every time i have dropped off a truck there has not been anyone there.Steven K.
El cliente no dejó un comentario.kevin S.
El cliente no dejó un comentario.Claude J.
El cliente no dejó un comentario.Vonda C.
El cliente no dejó un comentario.Dorothy F.
I had no problems. The attendant said that future rentals might be online only â€" that concerns me, when I might have to hook up the trailer and the lights, plus park it by myself! A helpful attendant is much better!Elaine Y.
Great owner! Helped get me through the process!Steven M.
Length of check in time was still long even though I pre-checked inBrandi M.
Easy online rental spot.Roy J.
Commend this franchise.Gary J.
Very nice man, very helpful.. His name is ChuckBECKY U.
We returned on Saturday at 10:30 AM tired and wanting to drop off our trailer early and no one was there.Jake B.
El cliente no dejó un comentario.Jerry C.
Great experienceAmy R.
El cliente no dejó un comentario.William B.
El cliente no dejó un comentario.Rod S.
Very happy. It towed effortlesslyCharles B.
The I -20 highway location in Lindale is HORRIBLE. They had no clue. The Main Street Lindale guy was great.STEVE W.
Great experience like alwaysAmy R.
U-Haul needs to offer a lock & key which would remain with the trailer when returned.JIM R.
No one was there when i returned the truck. I left the keys in the drop box.Steven K.
El cliente no dejó un comentario.Izey B.
Your pick up dealer was fine. However, the app you would have us use is awful. You need to simplify it and then make it work on the first try. I was totally frustrated by the whole ordeal.Faye B.
Thank You Uhaul for having quality personnel to help with what we actually need to rent. I was very pleased with the person renting me the trailer very knowledgeable about how & what to do. Very Helpful.Bubba B.
El cliente no dejó un comentario.CLOTELIA P.
El cliente no dejó un comentario.Dorothy G.
El cliente no dejó un comentario.Paul S.
The drop off location was wonderful!kelly S.
Fantastic serviceAnton R.
El cliente no dejó un comentario.Sharon C.
El cliente no dejó un comentario.Tawney G.
Weather stripping on passenger side door was coming offAnthony P.
El cliente no dejó un comentario.Alan S.
Another great experience.Anton R.
All went very wellAnton R.
El cliente no dejó un comentario.Bryan B.
I have no complaint about the location or the staff at this location. In fact, the staff here did all he could to help me, and for that, I am very grateful and have marked the location excellent. Thank you to him!! It's Uhaul's "service" that I found appalling. I scheduled to pick up my rental at 8 a.m. using their app. Needless to say, the app doesn't work...or their email, instant chat, call center...almost two hours later and thanks to the kind staff member who was doing all he could do given the automated nature in which Uhaul's service is going, I finally got the rental I had booked. That afternoon, after being set back more than two hours mind you, it then took an hour and a half to return the truck, using the same convoluted method of going through their app and online site and phone call, etc.! Their entire system is ridiculous with my dad who was trying to help to be told by a Uhaul representative by phone that I would be charged for additional hours when the truck was picked up late due to their fault?! Overall, Uhaul needs to streamline and/or fix their system and work on their customer service. What's even more terrible is that even this review rating page is more focused on the "location" than the customer's experience using Uhaul.Amy S.
El cliente no dejó un comentario.GORDON L.
El cliente no dejó un comentario.David L.
El cliente no dejó un comentario.Frank S.
Great serviceAnton R.
I had a reservation from a dealer in Hawkins Texas. I went by there twice and called twice trying to confirm the reservation I had made on line. They kept telling me not in there system yet and leased the 26 ft truck to someone else. I called about it and they (Kathy's Corner) called uHaul and uhaul sent me to Lindale Texas to pick up a truck. The person at Lindale was a gem to deal with. We got our truck on time and all the worrying about our deadline was over.William H.
El cliente no dejó un comentario.Joseph S.
El cliente no dejó un comentario.William C.
Great experienceAnton R.
Representative Charlie was very pleasantArt C.
El cliente no dejó un comentario.Marcus P.
El cliente no dejó un comentario.Jeff G.
Very hard working dealer. Great serviceAnton R.
Great serviceTony R.
The owner is awesome, and super helpful! A true Uhaul gem!!!Keith J.
It is always crazy trying to get a trailer. We use it for church camp and I always try to go and reserve it early and it never does any good. When the person goes to pick it up it like they have to start all over again. It is never a good experience.BRENDA C.
El cliente no dejó un comentario.Calton W.
We received professional and friendly customer service. We were very happy with our experience and will use this location again for all our future needs.Jean H.
Person was working by himself. Had to wait nearly 15 min for him to deal with my request. He struggled with the reservation system online. He was very nice. Would benefit from some training on the system.Brad C.
El cliente no dejó un comentario.DAVID F.
El cliente no dejó un comentario.David K.
Very helpful and accommodating.Tony R.
El cliente no dejó un comentario.Travis A.
Dropped off after hours...no interaction with anyone.shawn B.
El cliente no dejó un comentario.Lynnette M.
El cliente no dejó un comentario.David R.
Chuck responded to our needs. Knowledgeable, Kind, Friendly, Handsome, Intelligent, Scholarly and at the end of a long week presented himself well. Seemed to be 10 years younger than he really was! I highly recommend this Lindale TX location. Inventory of necessary shipping Vehicles, Boxes, Pads and more are available. GO CHUCK!Chris J.
Fix your computer program over the last few times I have rented U-Haul It seems to take longer. The gentleman that helped me was one of the best that has helped me over the years.Donald L.
El cliente no dejó un comentario.Ryan H.
I am disabled. There was no place to sit while waiting. The employee helping was unfriendly and seemed to be in a bad mood. Even though I was told to return my equipment to this location, I was required to prove it. It took me a few minutes to locate the paperwork. He then grudgingly agreed that I was in the right location.Cynthia R.
Life savers!Michael L.
El cliente no dejó un comentario.Scott S.
Great serviceGary P.