Comentarios del cliente para Altavista Online

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Altavista Online

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

James S. en

Grado:

El cliente no dejó un comentario.

Pamela R. en

Grado:

The 24 hour checkout with your phone process was an utter nightmare. My reservation was at 9:30 and I was there to pick it up at 9:25. The online check out process was so difficult it took until 10:15. I went through ALL the steps as instructed to take pics of my drivers license and myself. Then, I had to WAIT for approval from an online customer service agent to finish the check out which took then forever. They barely responded to me, and when they did finally, the person wanted to call someone else just to verify who I was when I had already proved that!!!! After 45 minutes of hell dealing with your ridiculous system and agents I finally get the truck and the dolly, I paid for, was missing. Then, when I was done, I took it back not knowing that I had to put in gas and check mileage. That should’ve been something the system tells the customer as soon as we pick up the truck. The entire experience was awful and I’ll never use this company nor recommend it again.

Monica W. en

Grado:

El cliente no dejó un comentario.

Kevin R. en

Grado:

The UHAUL representative from this location was not helpful when she confirmed our reservation the day prior. We had to drive from 30+ minutes away, and they did not have all of the equipment we requested. Rather than providing which location in our area had the outstanding material, she informed us that we needed to call the other locations ourselves. This was not a good example of customer service by UHAUL or the specific representative from the Altavista, VA location.

Marcus P. en

Grado:

The internet location GPS could pick up my phones location

Carroll F. en

Grado:

El cliente no dejó un comentario.

Jan R. en

Grado:

El cliente no dejó un comentario.

Benjamin D. en

Grado:

I made a reservation weeks ago for Lynchburg VA. I saw nowhere in my contract that it was possible I wouldn't get a vehicle at my desired location after I made my reservation. The day before I made my out of state move I get an auto generated email saying my new location was Alta Vista. I wasn't even given mileage to cover the extra drive time. I had to call and ask. I then had to drive to Roanoke to get the tow dolly and then back to Lynchburg to pack the truck. I will not be using uhaul again. The lady at this location was very pleasant.

Ernestine D. en

Grado:

El cliente no dejó un comentario.

Mark B. en

Grado:

The lot was dirt and bumpy with mud puddles maybe grade it or Blacktop Other than that it was a great experience renting from this location the owner lady was cool as hell

Brooke F. en

Grado:

The site and app wouldnt let me confirm the return of the van. Had to call customer service. Also 79 cents a mile is a lot

PATRICK L. en

Grado:

El cliente no dejó un comentario.

tom G. en

Grado:

El cliente no dejó un comentario.

wynona C. en

Grado:

El cliente no dejó un comentario.

jack R. en

Grado:

El cliente no dejó un comentario.

barryton W. en

Grado:

El cliente no dejó un comentario.

William A. en

Grado:

Great service ! Quick in and out !

christopher L. en

Grado:

Computer issues delayed checkout to existing reservation.

Elizabeth P. en

Grado:

She is always friendly , nice and helpful.

Monica E. en

Grado:

El cliente no dejó un comentario.

Stan C. en

Grado:

El cliente no dejó un comentario.

richard G. en

Grado:

Had to call customer service to change the drop off location. The lot was easy to maneuver with a trailer. They were closed when I dropped off the the trailer. But customer service at 7am was helpful even though I was not gonna drive 250 miles to drop off the trailer.

steven R. en

Grado:

El cliente no dejó un comentario.

sylvia K. en

Grado:

Nothing the dealership here in altavista was great

Melinda K. en

Grado:

El cliente no dejó un comentario.

Sabrina C. en

Grado:

El cliente no dejó un comentario.

Edward R. en

Grado:

We were charged an extra day due to poor communication. We had originally wanted to pick up at 11am, and told we should return at 11am the next day. And we were told we could pick up at any time before 11 am. When we picked truck up at 9:45, we still believed we could return at 11 am. But we had an emergency at home that night and were unable to unload. We were called in the morning that they needed it by 9:45, unbeknown to us. We unloaded in the morning and returned it by 11 am --AND WERE CHARGED AN EXTRA DAY. Communication was bad and we were charged an extra day due to poor communication! I want my refund.

Louis G. en

Grado:

El cliente no dejó un comentario.

Timothy B. en

Grado:

The online drop off did not work so it was unclear, at firat, what to do.

Michael A. en

Grado:

At least this one had a drop box. You sent me miles out of my way because the attendant in Bedford clicked the wrong button and that location didn't even have an after hours drop off box.