Customer Reviews for Als
(U-Haul Neighborhood Dealer)

Rating:

1.0

The owner of this facility was extremely rude. Tried to fight me and called the police after being asked if there was a dolly for the rental that we got charged for. Terrible experience and we never even got the U-Haul

Rating:

1.0

Check-out process > 30 minutes! Computer was slow/not working, asked for 3 contact names when we were only renting for a few hours, was told that a utility dolly was probably not available ( I declined a search for one by this time), 1st truck was boxed in by other trucks so had to get another one.

Rating:

1.0

I had to retrieve the vehicle myself because the prissy doll in the office couldn’t move the vehicle due to rain. The vehicle was parked in a foot of water because the driveway was sunk in and flooded. I had no choice but to soak my shoes to retrieve the vehicle.

Rating:

4.0

Overall good experience no recommended improvements.

Rating:

2.0

Return the truck after hours so didn't really deal with personnel. But the place seem to be in an alley.

Rating:

5.0

They charged me an extra 20 dollars for no reason

Rating:

3.0

The truck functioned and was overall good, however it made noises and was an old truck.

Rating:

5.0

Kylah and another member of her team (the one who moved the truck for me) are GREAT!!! I actually would recommend this location... What I also can say is, this location is immensely interesting...they have this amazing indoor glass room filled with exotic looking birds...the owner and his team are all intriguing in their own way of some sort... as if they stepped off of a Miami style movie set with a story to tell. Overall, everything was great...a little fun even...if the boss wasn't so scary.

Rating:

1.0

First let me say this was my first time renting a U-Haul so therefore I wasn't familiar with the check in drop off procedure. I drove from Texarkana to Dallas and didn't receive an email to self check until the next day. I called the Dallas location to let them know I had dropped off the truck on Saturday, 2 days before it was due back. The gentleman and I use the term very loosely was extremely rude and cursed me out and called me a stupid bitch. I was left in tears and will never use their location again; for anyone reading this don't do business with them they treated me like I was less than human, I was humiliated to say the least. I also reported this location to the Uhaul.com customer service line.

Rating:

4.0

Clean the truck, it was pretty dirty. I didn’t care too much but I’m sure the next person might.

Rating:

1.0

It was not a smooth transaction, I’ve rented U-Haul for some time and know the process very well. I arrive to do the mobile pick up and for some reason was transferred to a hand deliver pick up so went inside the guy at the desk is yelling over the phone in his prospective language but had an elderly couple sitting at his desk. To me that’s extremely unprofessional for someone to do, it’s a respect thing if you need to have a personal call take it behind closed doors especially if you’re going to be yelling on the phone. I ask to see if there’s any way to get the truck when I scheduled it for mobile pick up and now it’s not. Says she won’t be here till 10:30 and says u need to do the process, I had already submitted my information on the app as I have previously done many times. He gets frustrated and says let me check and submits everything and gives me the keys. Turns out the truck is not even on site so we go back ima Mr he works on getting me a different truck. No new contract was given to me on the new car number just a take a picture of the gas and mileage for your records. Then wasn’t told that the dolly I had requested was not there and he just took off the contract, again didn’t have any new contract for the truck. Gives me the keys I check the back it’s dirty unfortunately I didn’t take pictures of the back I was just fed up. Then I check my app and I was going to originally drop off at another location but this was changed to theres and I had to call back to confirm I was still able to drop off at the other location. Customer service has just gone to shit in this country and it’s not suppressing that this location was giving horrible customer service. Communication to your client about what is happening to there order is top priority but I guess common sense is also out the window. This place is horrible I will not recommend them to anyone nor do I plan on ever using that location again. The drop off location was very helpful tho, spoke tot he associate assured me I’m good to drop off at this location and handled it smoothly. The fact that you have an employee sitting in front of an elderly couple yelling on the phone in another language is very rude and unprofessional I would have fired his ass if he worked for me that would never fly in my world but again customer service just isn’t the same anymore.

Rating:

5.0

All good at drop off.

Rating:

2.0

The inside of the van was nasty covid is real....

Rating:

2.0

They scammed us outta our money! We returned the truck and they charged us. We dropped it off the way we go it gas light was on etc. And they charged twice! Don’t go to U-Haul. We called customer service . Unbelievable!!!! SCAMMERS!!!!!!!!!!!! Don’t use U-Haul. Then they say read your contract.

Rating:

5.0

Muy buen servicio el Mejor

Rating:

5.0

The left side mirror or door window is rattling very bad and gives me a headache

Rating:

4.0

Received excellent customer service. The truck was dirty and would be the only complaint. Definitely recommend this location otherwise.

Rating:

1.0

Website states that the location is open at 0700 am and closes at 0800 pm. The location opens at 0900 and closes at 0500 pm

Rating:

2.0

The area felt sketchy, but I did not have any problem picking up or dropping off.

Rating:

2.0

Location looked sketchy. Arrived 20 minutes before closing and doors were locked no one was there. Finally someone arrived and was simply told to park it and close out the rental on the app. No assistance in unhooking or with the app. I’m a first time renter. Parking was at an incline, no chock blocks provided. I had to find two large stones to keep the trailer from rolling.

Rating:

1.0

The service you all gave was horrible. I showed up to pick up my U-Haul. They gave it away to another person then sent me to two other locations. Then had me call traffic control and then sent me 45 minutes from my home. Then you charge me more than what I was supposed to be charged coupled with. Supposedly I was going to get $50 for something Cost me a day on my vacation at $750 a night and then you require me to drive two hours to return it from My Home. I hate your service and I will make it known on every social media I can. Your service absolutely sucks and I’ve emailed I’ve called I’ve talked on chat through Facebook. I’ve done every way and anything I can to communicate with y’all and yet all I get is please give us 3 to 5 business days. This is the worst company I’ve ever seen in my life and I promise you I will make it my mission to let all know how horrible y’all are

Rating:

1.0

Had a very bad interaction with a person at this location. This person was trying to take my uhaul claiming to be a uhaul staff and it was already after hours. Was not able to identify himself as a uhaul employee but kept insisting he was. The person even tried getting into the truck without my permission and that when we stopped him. Proceeded to return uhaul throught the self drop off but terrible and scary experience.

Rating:

1.0

I was charged for 3 day Cargo rental when I only had it for 7 hours. Called to speak to business and was told my invoice was closed and there nothing they can do!!! I only drove 51 miles and was almost $200 bucks

Rating:

3.0

When I encountered a dilemma, the manager was unwilling to help me resolve it. There was zero desire/attempt to have his admin assistant place a telephone call to Uhaul (on my behalf) for resolution.

Rating:

5.0

Nothing to improve but I least my headphones in the cargo van. I’ll be there first thing tomorrow to pick them up.

Rating:

4.0

Specified that there is a charge for not taking it to the specific location that uhaul’s app Chose for me

Rating:

4.0

You guys can improve by making sure the equipment is clean and that there is gas in the truck.

Rating:

4.0

I would add a vehicle overview before customer leave with truck. Instructions, tips etc.

Rating:

5.0

Nice location and well maintained area. Friendly and well speaking individual.

Rating:

3.0

NO INVOICE GIVEN OF THE CHARGES ! THIS SUCKS BIG TIME. NEXT TIME AM USING PENSKE.

Rating:

5.0

Personnel quietly impolite Equipment not clean as uhaul standard Customer service zero

Rating:

3.0

It was a decent experience— the location didn’t have the truck I originally reserved

Rating:

1.0

Area was dangerous, staff impolite, didn’t let me know they didn’t have moving equipment I needed till I was paying.

Rating:

5.0

Good customer service!

Rating:

2.0

Location of office was hard to find. Truck was parked for pick up a block and a half away from the actual office. Also it was in a not-so-safe area of town. Also didn’t have the extra equipment I had reserved as well.

Rating:

1.0

Charged me for 69 miles when I clearly only drove 40. Didn’t have packing mats and said he took it off the ticket but never did and then charged me for overtime fee when I returned it before closing. Extremely unprofessional and not honest people who work here. Also birds in the office that poop all over the place making it smell terrible. Will not recommend or ever use again at this location.

Rating:

1.0

This was a terrible overall experience. You guys know. I literally don’t even have the energy.

Rating:

5.0

Extremely professional, helpful, and considerate services

Rating:

5.0

Friendly staff

Rating:

1.0

The staff was rude. The equipment was not correct. Mileage and fuel were wrong. I was overcharged when returning

Rating:

3.0

Nothing, well maintained van and friendly employees.

Rating:

2.0

Truck was not ready when I arrived. Wasn’t on the lot & I had to wait until Truck was cleaned. Paper noted there was 1/4 tank of gas, but it was empty and didn’t notice until I was at my apt location for loading. Was already late because truck wasn’t ready, then I had to leave and get gas because I knew I would not make it to my next location without filling up.

Rating:

2.0

I believe I was charged for cleaning when the previous customer left the mess. Still waiting to get the receipt in order to dispute the charges. I have pictures from when I first got the rental.

Rating:

1.0

The vehicle we reserved and were guaranteed wasn't available and it was a nightmare for Nancy from Al's to try and work with Uhaul to get it resolved. Highly disappointed.

Rating:

1.0

These people are terrible. They show up late. When you go and return the equipment, they are not there. Then they double charge me. Terrible place. Never again!!

Rating:

2.0

The man who answers the phone is very rude, he hung up on me five times. He was not helpful at all, he sounds foreign, I don’t think he understands how customer service should be here. I didn’t get his name, bit I think he’s the employee in charge on the weekend, should fire him!!!

Rating:

2.0

I was missing items i requested and was charged $49 when they already held $100!!!!!

Rating:

2.0

Went in and the guy didn’t even look me in the eye. Was not good customer service.