Customer Reviews for Al's Tire Auto & Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Professional staff. Courteous, attentive and knowledge. This will be my go to in the future.

Rating:

4.0

Pickup/dropoff points created a problem. Had to dropoff 15 miles from home instead of 3 miles. Price changes not evident until the whole tech experience was complete. Didn't even ask what would have happened if I did not have my phone...

Rating:

1.0

The people here we're completely rude and charged me over $200 for God knows what!!! I WILL NEVER USE U-HAUL AGAIN

Rating:

2.0

Appliance dolly was rusty and dirty. They had no blankets. Truck was a pos. I was way under the miles they charged me for.

Rating:

4.0

Had to drive three extra hours to pick up, was not the location I asked for when I ordered my equipment, was out in the middle of no where. Location is okay if you live in the area.

Rating:

3.0

Only issue we had was the bridge to the establishment was closed & GPS didn't know. We asked someone, and there was a back entrance.

Rating:

4.0

Online confirmation sent me to a place that didn't have a truck on the lot

Rating:

1.0

Windshield wipers needed replaced Engine didn’t run well. Got it with a half tank. Had to put $78 to fill it. I was told it had to be returned with a full tank. Old truck when they had a newer one there. Very unsatisfied. I’ll look into one of your competitors next time

Rating:

4.0

Back in May, I originally reserved an auto transport from the State College PA Uhaul on Benner Pike, I was supposedly called, the day before my departure, as the Benner Pike Uhaul informed me that they "had NO auto transport" , and all they had was a Tow Dolly. I could not use a Tow Dolly, that is why I ordered an Auto Transport. Total disregard by these Uhaul personell, they could care less, especially since the manager was not available! All they could do was keep repeating..." we tried calling you"! As if that was making it right. And they informed me that since I was transporting a front wheel drive, the Dolly would work best...Not when I have tires leaking air, Einstein! The day of my departure, I was informed that there were NO transports within 50 miles. Really!! Why did I bother to reserve one over a month earlier? Needless to say, I had to drive 70 miles, each way, to North Cambria, to get a Transport. What a total disregard by the Benner Pike Facility. I will steer clear from using Uhaul again. Their total disregard for my needs was apparently their goal, as they tried to "shove me" into a useless Auto Dolly. I am sure my Auto Transport was rented to someone else in the "11th hour", as the manager there decided which type of equipment would suit my needs! I will be sure to spread the bad press on Uhaul.

Rating:

3.0

Folks at Al's were helpful ,but overall U-Haul experience was horrible. I found out less than 24 hrs before pickup that my pickup location ws changed from Huntingdon, PA to Northern Cambria. My pickup location went from 1 mile away to 61 miles away.!! Very inconvenient and frustrating. I was only compensated for the extra travel time for me, $50 and 100 extra miles.

Rating:

5.0

Online checkout was simple and sped up the process which made it faster to get the truck i needed. Good experience overall

Rating:

1.0

Back of the uhaul was full of garbage and liquid. I hired movers and they weren't very happy with it either.

Rating:

3.0

No signage for the U-Haul and it was 30+ miles from my home, why would I recommend someone drive 30+ miles out of their way when there were and was Moving Van's in Altoona. I was particularly irritated that the Corporate U-haul in the Pittsburgh market moved me for pickup from Altoona to Northern Cambria, when I drove by the Altoona location, there were 2 - 15' vans there. I scheduled a week + in advance.

Rating:

5.0

Nothing

Rating:

3.0

It took forever to get paperwork completed both when picking up and returning. Computer system very slow.

Rating:

5.0

A clean uhaul

Rating:

5.0

Easy pick up and drop off truck worked well great for moving. People at Als were very co operative rate them 10 of ten.

Rating:

5.0

Process with employee's takes way to long trying to use note book to do work on. These places need it's own pc system in place for U_Haul.

Rating:

5.0

The customer service and experience was excellent. They stayed open late on a Friday night for us to complete the rental transaction. I highly recommend this location. Joe Andres

Rating:

4.0

It’s a tire and auto shop that’s older than I am. If it was clean and inviting they would have went out of business years ago due to lack of business.

Rating:

5.0

Easy

Rating:

5.0

A little more courtesy at the beginning, but helpful and kind when it became my turn. Polite and helpful.

Rating:

2.0

they will not contact u-haul if there are any issues , you have to call on your own to resolve issues

Rating:

5.0

Please provide Al's Tire more equipment so that they can improve their availability to customers. They are high on the results list for a Uhaul search in the area, but are not given enough equipment to service the amount of requests they get. Sherri is wonderful--patient, professional, and went above and beyond. She has to handle the Al's Tire business simultaneously, but never made me feel like I was inconveniencing her, even though she was obviously very busy. When Uhaul provides this location with equipment, it's a great place from which to rent because of Sherri's customer service.

Rating:

5.0

This does not concern pick up location, but overall experience online ordering permitted me to order a 20’ truck at this—Northern Cambria.—location. However, when I received confirmation corporation call the day before, I was informed I must rent a 26’ foot truck. Indeed, the larger truck was rented to me at same price as smaller, but as the cost of gasoline has increased and the larger truck used considerably more gas, I find I should in fact receive a larger discount than what was given. In addition, I ordered a dolly to rent and did not find out there was no dolly available to rent at that location. Therefore, on the morning I moved, I was required to call & locate a dolly at another dolly, as well as furniture blankets, at another location—Strollo’s in Northern Cambria. This, again, I had to do on my own, on the morning of my move. It also caused a great deal of inconvenience to my movers, to make stops at multiple locations, which delayed my move. Therefore, I find, I am deserving of an additional refund for this inconvenience as well. Please be advised—a refund on this transaction, not a discount for a future move. Also be advised that the employees at Al’s Tire & Strollo’s could not have bred more proficient, professional, kind, and helpful. They should be commended for their customer service that exceeded expectations.

Rating:

4.0

UHauls computer reservation system needs flushed down the nearest sewer. Even with regional help, it turned into a shitfest, taking nearly an hour to get me out the door. Your system decided my truck was ineligible to pull your trailer, after renting this exact type of trailer nearly a dozen times so far. It forced the clerk to redo the entire ticket, then call support when that didn't work. Yay...finally done and I have a trailer. Until... Since the printed 'ticket' or contract they gave me had no final destination. The original destination made during the reservation was no longer valid, and the ticket only said 'Martinsburg'. I called the number that was provided for the support tech to find which local shop I was supposed to take it back to. He mentioned Ridgeway in Bunker Hill, WV. Said they'd take it no problem. They didn't and the attitude was less than admirable. I will never disgrace myself at their establishment again. I drove the trailer back the 8mi to the house, picked up my phone to find another address had been given for the drop off. I don't carry my phone, nor attached to it 24/7 like most children today. Looks like I'm expected to carry it just in case someone decides to change their mind AFTER they've changed it 2 times previously. The folks at the other address were polite as usual, taking the trailer without issue. Unlike the jackasses at Ridgeway. "Not in our system, we don't want to be bothered, go home and call another regional support tech". Obviously I should have called enough times to get an answer that made them happy.

Rating:

5.0

The place and workers were very nice.

Rating:

2.0

No assistance was offered at the location to help hook the trailer up. There was also no vehicle inspection at the location. Additionally, the trailer we received had a broken suspension and we were unable to use it.

Rating:

3.0

The staff was friendly and helpful at Al's. Thank goodness because overall Uhaul gets low marks on their ability to take and hold reservations. Al's Tire was great but if I ever have to rent a trailer again I'm looking elsewhere.

Rating:

2.0

Just odd going to one location to pay and sign paperwork but then getting truck at another location up the street.

Rating:

5.0

Nothing it was a smooth transaction!

Rating:

3.0

The business was closed and I just used the drop box for the keys but I had to leave my only copy of the receipt with the keys dropped off and that was upsetting because I need the receipt for my mothers records. holly

Rating:

5.0

IT was a 24 hour drop off so there was no one present when I arrived, but it was well lit and easily accessible. the following moerning when I called to confirm my drop-off, the lady I spoke to was very friendly and helpful!

Rating:

3.0

I wanted to drop the van off close to the location where I was taking the belongings, however they gave me a location that was 15 miles out of my way and would have been extra gas mileage. This might not have been their fault. It might have been the location chosen when I rented the van over the phone at a centralized number . Make sure the location given to return equipment is the closest location for the customer.

Rating:

2.0

Drop-off contract had several errors--gas level was right but mileage allowed, days allowed and return date/time did not match my pickup contract. No instructions at location how to drop off (paperwork, parking, etc).

Rating:

5.0

Very personable people to help and very helpfull and friendly.

Rating:

5.0

Very pleased with this location. Hassle free drop off location. Highly recommended.

Rating:

1.0

Truck and Tow Dolly stored in muddy field, extremely dirty. Charged me for 24 furniture pads but only gave me 6 pads. Said they would correct in computer but did not.

Rating:

3.0

Pleased with customer service. Very friendly and helpful. They brought the Uhaul to me instead of having to go get it. Convenient for my needs. Thank you!!

Rating:

3.0

First off its not were i requested my pick up it was almost fifty miles away and i get there and they tack on an additional 50 dollars beacuase i obviously still want to drop it off where i wanted to pick it up and i ask the employee about it and they cant tell me anything at all this is pretty unbecoming of a company as vast and renouned as u-haul. You should take better care of your reaccuring customers.

Rating:

4.0

The people I delt with were polite and knowledgeable.

Rating:

3.0

Never answer their phone....shorted us on pads and of the pads we got some were wet.

Rating:

4.0

Our pick up location was supposed to be in Johnstown we had to drive an hour out of the way to get it.

Rating:

3.0

not the pick up place i requested...too bad uhaul was my only choice

Rating:

5.0

The truck was very c8mfortable to drive i was very satisfied.....and where i rented it the people were friendly and very helpful

Rating:

5.0

I don't believe any improvements are necessary for this location. Everyone was extremely helpful. I am very pleased!! Thank you.

Rating:

3.0

Customer service person was not aware of the U-Haul policy on distance cost estimated and distance actually traveled and potential for refund of difference. I was told that the difference would be refunded to me and told differently at the drop off location. Suggestion: Make sure everyone is on the same page. Get rid of distance estimates and only charge for actual miles traveled.

Rating:

1.0

Had to drive almost 14 miles out of our way to pick the vehicle up and location was anything but neat/clean!

Rating:

2.0

Returned equipment at time stated revived text from you guys saying I still had it and would be charged

Rating:

2.0

We were assigned a pickup location one hour away from our home and were given only one hour notice. I received a text at 10 am to pickup the truck up at 11 am which was located one hour distance away. Needless to say we arrived at noon just before the place closed. This is not acceptable.

Rating:

1.0

I kept getting texts stating that my rental was late, when I returned it on the same day!...3 phone calls later, they finally got the problem fixed....I would never use this place again!, and I will be sure to let other people know not to go there either!