Best contact-less service with UHaul ever.... step-by-step to walk me through and patient as well. Quick. And easy. Outstanding customer service.SHARON M.
Al's Auto Repair
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The mobile check in and return was fast and easy. The rental location had a nice selection of rentals.Greg S.
Need to have some experience with trailers to maneuver in and out of this location. Especially in the parking lot.Ray H.
Truck battery died on the way to my destination. Road side assistant was over 2 hour wait, a person on the road ended up helping me before roadside assistance could since it was over 2 hour wait. Very dissatisfied with my experience as it is the second time renting from this location and the same thing happened again. Please keep up with your trucks.MARIA D.
Al's auto repair was not very helpful. No Uhaul representative was present to help or assist. I had to attach the trailer to my truck myself. No help.Chatedyal T.
The woman helped me and even sent me directions to the location and enabled a touch free experience. She was so kind to me during a stressful move, I really appreciated her.Loretta B.
Good customer ServiceAnna H.
The man who ran the gas automobile repair place was gross and cruel to the animals he had caged up. Especially a McCaw that was featherless and freezing. I could never go back to that location.Howard D.
El cliente no dejó un comentario.Ann C.
No one was at the lot when I arrived for my reservation, nor when I dropped off again, both during business hours. Luckily I'm strong enough to attach trailer myself (I even had to help another customer attach their trailer). Also, the lot is tiny and a pain in the neck to maneuver in. An absolutely terrible way to conduct business, I don't know how UHaul justifies using Al's Auto as one of their locations. I'm not a lawyer, but I imagine there are some serious liabilities in having customers do the attaching themselves before getting on the road. Besides all that, it'd be pretty easy to drive off with a trailer with UHaul not knowing...Jonathan R.
Had to speak with multiple ride people before getting to the correct person, who was quite nice. The interior of the truck was dirty but the cargo area was clean.Timothy G.
Abundance of trailers in stock for rent with easy access and helpful staffMICHAEL O.
I wasn't aware that there was no person attending this location. Did not expect to have to unhook and park the trailer alone. Called the # and was told if I needed help that I would have to find another location for drop off; could not assist me with another location either as I was told to call the 1-800 number. Luckily a passerby was able to assist me and the trailer was unhooked. Received a call from the drop off location the next day asking me when I was planning to bring the trailer back as they had no idea it was already dropped off the day before.Sherri P.
When I arrived at the location, I was met with a locked door with a phone number posted to call for service. When I made the call a lady answered and directed me to the opposite side of the building where a number of trucks and trailers were sitting in a lot, unorganized, and difficult to gain access. When I asked for help to attach the trailer, I was told there is nobody on site and I would have to hook the trailer up myself. This meant I had to pick up the tongue and maneuver it around to the hitch on my vehicle by myself. I had to maneuver my vehicle around other trailers to get it to the trailer I needed without any spotter to help guide me. The trailer was on uneven ground in the dirt, which meant I HAD TO PULL THE TRAILER UPHILL, ALONE! THIS IS UNACCEPTABLE! Then, with my chronic bad back, I had to lift the tongue and attach the trailer and pigtail by myself. Oh, and there was no pigtail on the trailer. I was told to grab one off of another trailer. I had a conversation with my neighbor who went through the same ordeal with this vendor. He was inexperienced with connecting a trailer to a tow vehicle so he opted to just leave since there was no one on site to assist him. This vendor should no be allowed to rent for U-Haul unless there is someone on-site to assist customers!!!Jeffrey J.
El cliente no dejó un comentario.JOHN F.
Uhaul was very dirty inside the cab on pickupJacob R.
1) My assigned truck was locked at the original location, and no one was available to help as I was told there would be. So, I had to drive to a completely different location. 2) At the second location the dolly I requested was unavailable, which led to me having to go back to the original location for the dolly. 3) The inside of the cabin was absolutely filthy. The floors were dirty and several items left in the truck. I do NOT plan on using U-Haul ever again.Charles D.
El cliente no dejó un comentario.SANDRA H.
El cliente no dejó un comentario.JESSICA S.
great location for the western communities, due to covid all transactions were through cell and texts. they were responsive and easy.johna W.
This site is fast and friendly!!RICHARD C.
Uhaul always comes through for the customer. The representative went above and beyond to accommodate our needs. Thank you so much. Keep up the excellent service.Jorge M.
With this stupid pandemic going on, the contactless pickup and drop off went very smoothly. The online check in portion was very simple with the step by step instructions. I have used U-Haul for all my moving except 1 time and I have since gone back to U-Haul because I was not pleased with the service I was provided by the other company. I will also recommend Al's Auto Repair to friends and family.Robert T.
Uhaul, not exactly this "franchise" is again my worst experience. 1. I made a reservation 7 days in advance for a 24' truck 2. I went personally day before to reconfirm 3. At 8: 30 pm on Sunday I was notified about cancelation of my reservation 4 as an alternative, Uhaul gave me a new one for a20' truck to be picked up 18 miles away from the original place which was just 2 miles away from my house which meant I had to drive 36 (yes 36) miles MORE than expected 6 I was "pinged pong" from 3 different Uhaul customer service numbers while trying to get authorization to drop off at the nearest location (the original) 7 Results: " Sr. It's what it is" it's your problem not us! So you have to pay those 36 plus miles.... Complete Nightmare!MIGUEL S.
There was no one working on the day of my pickup and drop off. So it was up to my by myself to lift the trailer onto my hitch and connect everything. Luckily I was able to but what if I was an older person or was not physically able to lift it and connect everything??JOSEPH S.
El cliente no dejó un comentario.Steven H.
Customer service was excellent I had already preregistered when arriving I spoke to Alina over the phone very pleasant very easy process would not hesitate to recommend to anyone, the only issue was the muddy parking lot where the trucks where but that is not there fault they do a great Job !Mario R.
Entire transaction was handled over the phone even at the pick up location we were sitting around to the behind the building to a clay mud pit that was full of water we had to locate our truck get the keys out from under the seat then she told me to pick a car trailer and give her the number get it hooked up and take a picture of it and send to her and it was muddy and nastyKENNETH N.
El cliente no dejó un comentario.Michael M.
El cliente no dejó un comentario.Gheorghe G.
quick and easy love the locationJoe Q.
El cliente no dejó un comentario.IAN M.
El cliente no dejó un comentario.Salvatore C.
During rainy season is very difficult to get to the trucks because of water.Jean D.
El cliente no dejó un comentario.ELIAS P.
I picked up on a Sunday so the office was not open but I was able to easily make contact with the owner by phone. As I approached the rental truck, vagrants appeared from the bushes behind the truck and startled me. I immediately retreated to my son's car and he went back with me. My suggestion to the owner is to cut all of the brush down in the area and get police assistance with the vagrants!Kimberly W.
Location was acceptable. U-Haul price was very high, U-Haul has the market cornered and you know it.Jared S.
I would tell others to Enter at their own risks... I'm not sure what could be done. Its an Auto repair shop that looks like a scary junkyard with a plethora of abandoned cars.. Not inviting at all.LATRICE P.
Very pleased with went well and got it done quickly! ! I love this company and recommended already to Freud's ! Aliso recommendation have been made to friends! ! AL's BODY AND mechanic shop has Awesome over the years ! highly recommend for AUTO REPAIR!RHONDA W.
El cliente no dejó un comentario.TODD G.
Alina gave to me a wonderful service. She guided to me Step by step with patience and understand my way ...thanks so muchGustavo U.
Very good peopleBRUTUS T.
El cliente no dejó un comentario.MICHAEL W.
They told us to drop off off via text. Although they were supposed to reimburse us $100 for my hotel room given the entire roadside assistance ordeal we went through.Michael F.
El cliente no dejó un comentario.nanci N.
El cliente no dejó un comentario.Bonnie C.
Quick and easy checkout and return.JR H.
They have a very effective system to take care of client's needs. I am very impressed. Gracias.Luis B.
El cliente no dejó un comentario.WILSON A.
The staff at this location are very helpful with dropping my equipment off.Cedric T.
The truck I had selected to rent had the trailer hitch still left on it. And the dolly I had also opted for was not even in the vehicle, nor was there a place to put it so it didn't move. Loud bangs in the back of the truck whilst moving because the dolly would slide around and hit the inside of the truck.Ryan P.
Customer service was greatGene B.
In spite of COVID-19 the service was great. We were able to get our truck and complete all paper work remotely. ¡Gracias!Lawrence P.
El cliente no dejó un comentario.todd G.
El cliente no dejó un comentario.Roshan P.
Trucks are sitting in an empty lot in HUGE puddles of mud making it impossible to pick them up without getting soaking wet & possibly having the truck get stuck in deep mud pits. The vehicles are inconveniently stored on complete opposite sides of the same plaza as the equipment (dollies, blankets, etc) & there is no one physically at this junk yard to assist you. The dolly we reserved wasn't available & had to be brought from another location. The blankets we rented were stuffed in the back of a filthy, abandoned car full of mosquitoes & spiders and were wet & moldy. There was trash strewn everywhere from an overstuffed dumpster that wreaked of sewage. The truck interior wasn't clean at all, so we had to Lysol it down ourselves to ensure proper Covid measures were taken. We have numerous pictures to corroborate everything above. This is the worst location to deal with, very disorganized, filthy & unprofessional system in place.marlen V.
Great customer service, I always like renting from this location. My experience here is always a good one.Adrian G.
El cliente no dejó un comentario.ARLENE M.
Be upfront with what you have availableHAZEL C.
El cliente no dejó un comentario.SHAWN L.
Was concerned when I saw some reviews but since it was close, I decided to try Glad I did! Alena was exceptional and approachable- everything went extremely well - no problem with equipment etcJoseph M.
The system did not give directions on the key. The owner was quick to respond thoughKeith T.
El cliente no dejó un comentario.Julie P.
Excellent service!! Thank You Very Much!!THOMAS E.
Excellent customer service! No improvement needed!Bonnie S.
The woman at this location was so helpful, she followed up, was very responsive and is the reason we have continued to use uhaul.CALVIN M.
Incredible customer serviceSteven H.
El cliente no dejó un comentario.Joe S.
El cliente no dejó un comentario.William B.
Al's Auto Repair is an absolutely awful pick up location (see UHaul Customer Action File 2839691)... If I were the CEO of UHaul, I would remove this location from my organization as it is an embarrassment to the UHaul image PLEASE do a phantom one way rental so you may enjoy the same experience I did! I had a one way rental and the air conditioning system began malfunctioning after one hour into my trip. My drive from South Florida to Tennessee with a malfunctioning AC system was not fun. Additionally, the check engine light came on half way thru the trip. If you are looking to give credit where credit is due (as you say you do above), please credit this customer's credit card.... Thank you for your attention to this matter. I will provide additional information upon request.Edward M.
Super fast and professional service, smooth transaction and return, made my life easier...thanks guyssasa C.
El cliente no dejó un comentario.April S.
Very good servicejohn T.
Truck says $19.95 but website charges $100. Big difference in price especially when I borrowed the truck for 4.5 hours to move a dinning room set. Other than that it was a flawless experience during pandemic.josh F.
We've rented trailers 3 times in the last 2 months from this location....it's great!JACQUELINE A.
The entrance to the facility was a bit rough other than that it was great.RICARDO V.
Excellent customer serviceTenesley L.
Terrible experience, dirty truck with used face masks inside. Not helpful employees. I was over charged for mileage I did not drive.Lauren P.
El cliente no dejó un comentario.david H.
Excellent service even virtually.oscar A.
El cliente no dejó un comentario.Andre G.
Steering wheel was upside down you couldn't see your gauges very aggravating the mirror on passenger side bracket was broke had to put rag in to hold it still and I was over chargedchris H.
Alina was super helpful. She helped me get into another truck after my horrible experience with the original truckLeonardo R.
El cliente no dejó un comentario.Paul G.
El cliente no dejó un comentario.Albert W.
El cliente no dejó un comentario.MICHAEL N.
Extremely difficult to find, dirt road in, big puddles everywhere when I parked, was not a good locationJoseph N.
Agent was was very much focused on customer service. I highly recommend this location.Brian A.
El cliente no dejó un comentario.Michael L.
Discount to travel to another location for service.CAMELOT E.
AC did not workRichard W.
During this period of Covid I appreciated the fact I didn't have to interact with anyone. I love the system that's in place. I will always rent from here.Earle A.
This location is parking lot was in a back muddy field if that can be paved over it would be ideal for pick upJohn R.
El cliente no dejó un comentario.GREGGORY H.
El cliente no dejó un comentario.virginia P.
El cliente no dejó un comentario.leosneidy M M.
I have used this location many times. The service has always been quick and excellent. I would definitely recommend this neighborhood Uhaul.donald L.
El cliente no dejó un comentario.michael B.
El cliente no dejó un comentario.tami M.
El cliente no dejó un comentario.Kenneth G.