Horrible location you guys should even let them have this location open. They are definitely scamming people.Kevin S.
Customer Reviews for ALS 24/7
(U-Haul Neighborhood Dealer)
Dallas, TX 75208
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 9 a. m. - 1 p. m.
- Vie. - sáb.: 9 a. m. - 1:30 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Hannah E.
Difficult to tell where to leave vehicle or where dropoff box was located.RICHARD H.
I dropped off my trailer at 10:28 am two days before it was due. I received a $20 charge for "after hours" dropoff. I have tried three times to get this address with no response.Mike S.
El cliente no dejó un comentario.Denis M.
El cliente no dejó un comentario.Herman H.
I had a reservation for 9am pickup so I called at 8:40 to confirm, since my reservation was already changed once and we had to drive further to this second location, the guy just said hello I said is this uhaul and he said they don't open until 10am and hung up. But when we got there at 10am nobody was at the location. We called the number back and he told us it was a self checkout. We just needed to choose one of the two trailers and he would complete the rental. I entered my husbands TDL information when I reserved the rental, but he said I needed to renter on the uhaul link, which I did but then he said all of it didn't come through so I had to verbally give his drivers license over the phone. I didn't feel safe doing this but I had no choice. I have never been to a uhaul location that makes you do self checkout and no representative was there to check out the uhaul. I moved a loveseat and the uhaul had black dirt or something on the door and it rubbed off on the arm of my loveseat. It wouldn't brush off so we had to go buy some tuff stuff foam cleaner to get the black marks off the loveseat. I definitely would not rent from or recommend this ALS 24/7 check out location in the future.Alfred P.
El cliente no dejó un comentario.Marty E.
El cliente no dejó un comentario.Regina O.
El cliente no dejó un comentario.Marianne L.
I had a terrible experience renting my truck. when I went to the rental place to pick it up it was in the shop, they call the manager to find another location but she sent me to this place that was not even open, I had to wait 1 hour to get some help there.Maria S.
I was upset with the way I had to pickup truck. Never was told the truck was going to be setting and we had to download an app to get a combination to get key. This cost me more money with the movers that was waiting for me to return with the truck. This was just not a good experience for me. I should be refunded some of my money back.Monika F.
No one was there! When I called the number I was provided for the drop off location the man who answered was half asleep at 9am and was mad at me that I didn't know where to leave the truck? This drop off location was so ugly and confusingARACELI ISABEL S.
The address was not correct. We sat there for 30 minutes to wait for the office to open because the trucks were parked next to a Public Storage building only to find out that they were not affiliated with that business. We then were directed to customer service at UHAUL and they transferred us to many people via telephone who had no real answers. Finally, we were able to get the situation resolved and found out that the address provided was incorrect and we were actually to drive 8 minutes away to pick up the keys for the truck. This put us behind almost an hour and a half for our move and threw off our timeline with the movers and our leasing company. We are very disappointed with our service at UHAUL and will think twice before using this company again.Jesse S.
El cliente no dejó un comentario.ROBERT T.
El cliente no dejó un comentario.Robert H.
El cliente no dejó un comentario.Tara L.
absolutely terrible location that was not close to where we moved our daughter. also in a poor location.JOSEPH B.
El cliente no dejó un comentario.JOHN G.
El cliente no dejó un comentario.JOHN H.
El cliente no dejó un comentario.Patrick G.
El cliente no dejó un comentario.Steven W.
The guy sent us to a different location (other than the office location) to pick up the trailer. It was an open lot by the highway. There was no one there to help us hook it up or guide us or make sure we did things correctly. We were left on our own to figure it out.Joseph R.
actually have a dollykevin M.
Read my comments above!!Frank G.
This was the 3rd location I was sent to that day. Overall a horrible experienceGeorge P.
dont use this location the people who answer the phone at the ALS place if you do mobile pick up and have an issue are rude and will cuss out.Lezli L.
That office is very poor,not clean is not look business!!!JAYRON M.
Pickup location was moved twice before pickup, and then did not have all items I reserved available.TYLER M.
Don't do a 50 dollar guarantee and don't stand by it .You just waste people's time when the equipment is not readyLeonardo D.
First off, I got bounced around 4 times over the several days before my move before this pickup location wa settled on. This is including two times after I had already confirmed the pickup at previous locations, and confirming that this location had all the equipment I needed. After all that, this location did not have all of the equipment I reserved and didn't feel the need to tell anyone, so I didn't find out until I went to pick up the truck. Really screwed up my move timeline. Had moving help showing up and was missing 2 dollies.Patrick D.